 aubuchonz
join:2004-11-28
Ashland, MO
|  Contacting them is a nightmare
 I signed up last week and no eamil. Their phone lines seemed to be very busy I call and it says 40 to 70 calls ahead of me. They have online chat and that does not seem to work either. I think they have got busy too fast and they can't deal with it. | |
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twgbf
join:2007-07-17 | Glad I dropped them I used their service for a year and had similar problems with them...although some of the trouble I believe was Roadrunner's fault. I switched back to Verizon POTS in May. I know I'm not saving any money but it's been very reliable. | |
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dualsub2006
join:2007-07-18
Newport, KY
| One word. 6 letters. Vonage. I was VERY reluctant to try them based on what I have read around this forum and others. I now have them at home and at my business. No number port at home so it was painless.
At my business I have been contacted no less than 3 times about my number port in a week. And I don't recall having seen any Vonage execs here calling their subscribers liars.
Just sayin...... | |
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drewsky
@qwest.net
| VIA TALK---I HATE THESE MUTHA FUCK@RS SAME PROBLEMS: the worst, absoutely the worst support i have ever experienced. It was easier to get support from SR after they shut their doors.
Just sent them this after opting to pay them $1.95 to review, a fee which I will have AMEX reverse, doubt they will respond.
Since you never read tickets without this bogus $1.95 upcharge, maybe you will read this. I have tried in vain to reach your company with no response. I have sent 5 tickets called 15+ times and no response. I have never received hardware, you bill me. I have no service, you bill me, I asked to cancel, no response, all tickets show closed, I asked not to port my number, now my number is lost and my business is suffering, my lawyer will deal with this. What gives you as a company to be so blatently negligent to its customers. If you can not suport the customer base then at least give the option to get out. CANCEL MY ACOUNT DO NOT PORT MY NUMBER | |
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| wayne8888
join:2005-10-16
Baltimore, MD
 ·XOHM WiMAX
 ·Cavalier Telephone
| Re: VIA TALK---I HATE THESE MUTHA FUCK@RS I'm with you bro! (maybe without the expletive .....hmmm maybe with it LOL). I have a trouble ticket open since July 21st. When you call you are placed between 40 something and 60 something in the waiting list. I paid 2 years in advance but still have the $2.50 extracted monthly from my credit card. I called last night about a billing issue and to my pleasant (momentarily pleasant) surprise, I was as high (or low) as number 21 in the waiting (beats 40 or 60 something). So I waited and waited first 21 then 20 then 21 again (ViaTalk math) then slowly down (2 hours) to number 3 .....then back to number 4 (more ViaTalk math I guess) then never got any closer to number 1. Instead a message came on saying that phone support is no longer available LOL. And it still is not available. Given that my July 21st ticket has not even been addressed, it might be November before I get any resolution. I will probably file a credit card dispute to see if I can get some of my money back and I will go back to Vonage. No more paying these companies in advance for me. I can only imagine how long the porting process will take.
Wayne | |
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GA girl
@comcast.net
| Re: VIA TALK---I HATE THESE MUTHA FUCK@RS We decided to discontinue service because we could not use a fax machine. I had chosen the 2 year pre-pay to get a deep discount. I knew we would only get a partial refund but went ahead with the cancellation. I checked back in a month about the refund and the guys said "sorry--the other guy did not process it correctly--i promise it will go through now". He said it would take 90 days. Now 90 days has arrived and I again called. After 30 minutes on hold the girl says "sorry--it never went through-- i will take care of that now". She promised we would get it in a week. Whatever. I will let you know if I ever get my $ back. | |
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join:2004-12-09
Boston, MA
| Re: VIA TALK---I HATE THESE MUTHA FUCK@RS said by GA girl :
I will let you know if I ever get my $ back. Maybe if you ask for VTBrendan in the Viatalk Forum for your refund it might speed things up.
»ViaTalk
and/or
»forums.hostrocket.com/ | |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
| Re: VIA TALK---I HATE THESE MUTHA FUCK@RS said by pl1  :said by GA girl :
I will let you know if I ever get my $ back. Maybe if you ask for VTBrendan in the Viatalk Forum for your refund it might speed things up. » ViaTalkand/or » forums.hostrocket.com/ And I understand that the hold times are now just 5 minutes..... | |
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GA girl
@comcast.net
| Re: VIA TALK---I HATE THESE MUTHA FUCK@RS said by NY Tel :said by pl1 :said by GA girl :
I will let you know if I ever get my $ back. Maybe if you ask for VTBrendan in the Viatalk Forum for your refund it might speed things up. » ViaTalkand/or » forums.hostrocket.com/ And I understand that the hold times are now just 5 minutes..... said by NY Tel :said by pl1 :said by GA girl :
I will let you know if I ever get my $ back. Maybe if you ask for VTBrendan in the Viatalk Forum for your refund it might speed things up. » ViaTalkand/or » forums.hostrocket.com/ And I understand that the hold times are now just 5 minutes..... thanks
i will give it a try | |
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CajunWon
join:2005-12-30
Cary, NC
·ViaTalk
| Varied Experiences Saw this old thread: says "updated a few hours ago" although no new responses, so here's one:
I joined the same time as you (following the SunRocket meltdown) and had quite the opposite experience. The difference was I signed as a BYOD client; never had to contact VT Service; got credentials and was live within 5 calendar days using the SR Innomedia. Lived with one minor issue for many months, finally decided to try the AC-211 which registered immediately and resolve that issue.
This doesn't sound like the OP had a fun experience, so why stick with it? Must not be as bad has the posts seem to indicate. | |
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