 
shadowfax
Premium
join:2007-01-06
Lexington, KY | Oh well....... I agree that the customer support could be better, but why didnt you at least try it out before you had youre little temper tantrum ? Oh BTW, its UPS that delivers the modems, they might deserve a little of the blame as well. | |
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 | avaloncourt
join:2002-01-13
Meadville, PA | Re: Oh well....... Apparently you're missing the point. This has nothing to DO with UPS. They lied about shipping the equipment twice. | |
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justlike2know
@centurytel.net | Patience is a virtue Why didn't you wait for UPS to deliver?? Sounds to me you where not interested in it to start with.I had to wait 3 months before they finally gave in and provisioned a line for me. | |
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| avaloncourt
join:2002-01-13
Meadville, PA
| Re: Patience is a virtue Again, you're not getting it. The equipment was NEVER SENT and they lied about it twice when asked. No, I'm not going to give them a chance when this is what they do when I don't even have service yet. Why would I put up with that when I'm getting good quality service now. As I said above, this was ONLY a subject of cost. They blew it at the gate. | |
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AnonymousOne3
Former Broadband Rep
join:2007-08-04
Salina, KS
| wow Things can unfortunately happen with processing and shipping, but using that as the reason to cancel is well, I just wont say. I do agree that the c/s side of sounds like a bad deal being told several different things. You know, you could have asked for supervisor or someone else if you are not too confident in what you are being told. Not trying to bash the comp...but just wait, im sure something will happen with the cable provider as providers are not flawless...hope you at least give them a chance to fix the issue.
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Helpdesk | |
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| avaloncourt
join:2002-01-13
Meadville, PA
| Re: wow And, once again, this was about Windstream lying to me twice about their procedures. It was an outright lie, nothing else by more than one person. Apparently that's policy with Windstream. Why would I give them a chance to lie to me more about service issues once the service installation was complete?
As for my service with the cable company, apparently you missed the part where I've been using them for SIX YEARS and have never had an outage and they have ALWAYS delivered the speed they've advertised. Looking at the Windstream forum here it appears that even a small fraction of the advertised speed is a problem for them. | |
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| nfury8ing
join:2001-06-08
Jefferson, GA | Yeah, like they've had over a year to fix the nighttime speed/latency issues and have yet to be able to?
No. Don't give them a chance, because it won't happen. Be glad you cancelled early. | |
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WSG
@cte-inc.com
| .... Sometimes you will have a bad situation with any company. I'm sure they try to do their best even when that doesn't seem good enough. I ordered Windstream on Aug 2, 2007 and had my service activated on Aug 7. I didn't receive my modem until Aug 10 and had trouble installing it. I was on the phone with the tech guy for an hour and he told me he couldn't help me get it to work. He offered the number for HP support and I told him I'd figure it out myself. Turns out I only had to restart the pc. I never expect much from CSRs or Tech support so I'm never disappointed when they can't help me. | |
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL | Not Unique His experience is exactly to the letter what happened to a friend of mine ordering service and shipping the modem back in June . No need to elaborate, his is not the first time. | |
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| avaloncourt
join:2002-01-13
Meadville, PA
| Re: Not Unique Just a little follow-up on the situation. I'm still waiting for the modem return-label. Yesterday was amusing. The day of the cancellation I sent a message on their support form copying the review I left above. FIVE days later I got an automated response from their support system the support message had been received and they were experiencing heavy support volume (apparently) and they would get to me as soon as possible.
I'm again glad I didn't go with Windstream. There was no follow-up today. Five days for the support system to get to your submitted message with an automated reply and at least seven or more days before they get back to you is a little scary. | |
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AnonymousOne3
Former Broadband Rep
join:2007-08-04
Salina, KS | Re: Not Unique I guess my next question would be...if you didnt have any problems with cable, why did you attempt to change providers? If I am getting a good service somewhere, I wouldnt dump them for no good reason..but thats me. | |
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wdleggett
@alltel.net
| Decent service I've had Windstream for a while and called last night to report slow speeds. After troubleshooting it was determined that the modem was the issue and they're shipping a new one free of charge with a one year commitment which isn't a big deal because we just signed a 18 month commitment to get the phone, internet, and dish network for one price. All together we'll be getting the dish network 200 channels, home phone with 100 mins of long distance, and 3 meg service for right at $130 w/ taxes. Other than being on hold for about 45 mins waiting for tech support the experience was great. Much better than the 2 hours I spent at the doctors office lobby then another hour in the exam room. And MUCH better than 8 hours I spent at the hospital before a doctor saw me one night. | |
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joshC1
@alltel.net
| Latency issues due to a service update? right.. Where do I start: I tried talking to 3-4 different customer service/"technicians" because I was reporting slow speeds in my area. I normally get like 1200-1300 kbs and now I'm getting around 200-300 kbs. SOMETIMES it'll get up to 500kbs. My service is 1.5MB. I'm sitting right on the DSLAM for the most part. Does anybody know how long it takes for a "service update" to be completed in my area? One techy said it would be in a couple of hours. Other techies told me that they didn't know WHEN the update would be finished. I'm sure that telling their customers that an "update" is going on probably means that there is a problem with their servers. Are the technicians even concerned about their customers' satisfaction? I've heard of this happening before. Should I just switch to cable? | |
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simon phoenix
@alltel.net
| Windstream Not a problem with the company but it kind of seems like when someone has a problem with an ISP some of you tend to gang up and quickly defend the company. There is an old addage "Walk a mile in my moccasins before you judge me" im sorry but some of you should take a good hard look at what you say. After all not everyone who has had a bad experience should make endless calls to sometimes poorly trained individuals or even supervisors. Not everyone can solve problems and if you can honestly say you have NEVER had a problem or have argued with any company, then by all means cast the first stone. | |
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avaloncourt
join:2002-01-13
Meadville, PA
1 edit | Update Yet another update...
It's been three and a half months since the Windstream fiasco. What's happened since then? Nothing.
I have now called twelve times... that's TWELVE times to get them to send me a return label for the DSL modem. Every time I call I get the same line that the system shows that labels have been sent previously. Well, apparently my mailbox should be plastered with 12 return labels by now but I can't even get one out of them.
At this point I can say that I am incredibly happy that I did not change over to Windsteam. They are simply pathetic. If they can't manage to send out a simple return label for THEIR OWN equipment in three and a half months then I shutter to wonder how they handle everything else inside their business.
My wife mentioned to co-workers recently that we're still trying to return their DSL modem and one of them commented that they had the same problem and begged for months for them to send for it, pick it up, do SOMETHING with it. She's now had it more than two years. You'd think they'd begin to wonder why their equipment costs were increasing. | |
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