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Antonin
@cgocable.net | Cogeco bitcaps I have to agree re frustration of recently enforced bitcaps. The real irony is that in our community (outside of Guelph), most customers are DSL anyway. | |
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neko
All Hail Canada
Premium
join:2006-08-11
canada | Re: Cogeco bitcaps Yeah the low bitcaps are terrible. So much for using any of the latest legal media downloads, like joost, etc. | |
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krillbill
@cgocable.net
| Cogeco Bitcap enforcement makes me switch... I'm a usually even-keel type; but Cogeco's abrupt bitcap enforcement is unacceptable and appeared in the middle of a subscription period without prior warning. Cogeco has not enforced bitcap in the 6 years I've had the service. In my view, effectively, a policy that is not enforced is deleted from the contract. Merely including a clause in a contract is not enough if it is not enforced from Day 0. By enforcing the bitcap after 6+ years of NOT enforcing the contract they actually changed a term of service during the subscription period without notifying the subscriber.
Enforcement of the bitcap has made me change my mind quickly about their service level -- and I will be voting with my pocketbook as soon as practical.
60 GB/mo at 7.5 Mbps is less than 2.6% monthly utilization. Lets think about that: The bitcap means you can use your line less than 20 hours per month at the maximum transfer rate.
How absurd!
Worse, when relaying my discontent with tech support at arbitrary enforcement of the bitcap the tech support person threw a lot of attitude about how Cogeco can arbitrarily change bitcaps, service levels, etc. under the terms of use. When I pointed out that, no, that isn't the way it works; he became cranky and then I responded in kind.
Fine, two can play that game: I elect to arbitrarily walk away from Cogeco as a subscriber to their service.
My plan is to switch my Cogeco Cable TV to a celestial broadcaster and to switch to an unlimited download DSL.
There is real economic impact here: I have paid about CAD10,000 in fees over the last 6 years of subscribing to Cogeco's service. As a subscriber, my value to them over the next 10 years is about CAD11,000.
$11,000 is real money, guys.
I will be sending their CFO and CEO a letter outlining how they better introduce some customer satisfaction in their ISP operations or their vaunted "customer base" asset (the value of future subscriber fees) will begin to take a hit. | |
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MrClean132
Sassy 'Medic
Premium
join:2000-08-28
Toronto, On
| ! My parents live in Cogeco area, and they were arbitrarily cut off with no warning. Calling tech support, one fed my father a line about downloading too much and not securing the wireless network he had detected from his computer. Excuse me!? My parents are those who go online maybe twice a week to send email and don't have a wireless system.
The next tech we called the next day said, don't know why we were cut off, and reinstated my parents back on the system.
From what I hear, the sudden implementation of bitcaps is horrendous, no emails to state that they would start making it a hard cap. My parents are now afraid to use their VOIP (they hardly use it in the first place), send digital photos to family and the such. The very reasons why I ordered Cogeco service for my parents, and it's just a kicker that they use less than 10 gigs a month at the very most.
I'm sure they are happy to get rid of heavy downloaders, but their switch tactics to a system that doesn't play nice with numbers combined with the lack of notice of disconnection, furthermore exacerbated by the snide technician have my parents switching to Bell.
In today's world where VOIP and an online presence is almost crucial, complete disconnection without lack of warning is unacceptable, and yes for the record, I do keep an eye on the emails, and received none. | |
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Scrappy2
@cgocable.net
| what happen? I had been with Cogeco for over 2 decades.
I had been loyal to them throughout .even telling people how happy I was with them(they weren't always called cogeco (and I didn't have internet for 20 years thought i better state that.).
Now I have to say Cogeco lies to their customers lying about warning emails lying about over useage (not in all cases).
And some not all techs seem to get real snobby when contacted to ask whats going on.
Over the years there has been bad times with cogoc and great times.
Now there is no time as as soon as I can get rid of there crap I am.
Now other companies should take notice of what Cogeco has done effectivly pissing away years of good reps in a mere few days. | |
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