 
defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| COD The COD goes towards your first months bill. The activation charge is for the labor/install of the equipment and services. The COD can be waived if you sign up for EFT payments. Not sure how that could be considered "double billed" since the COD has nothing to do with the installation, per se. Granted, the COD charge should have been explained when you ordered the services. | |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI | Re: COD Your still making the connection that the COD = installation and activation, which it does not. It goes towards your first month's service. | |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
| Re: COD Please explain the two $75 charges.
The $30/line of service (Video, HSI, Phone) at the time of install DOES go toward your first month of service. It IS credited to your account. It MAY not appear on your very first bill, but you can deduct it from your balance. The subsequent account statement will show the COD paid towards your service. That is the policy.
The installation charge is for just that -- installation. | |
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defiant
Garbage in, garbage out
MVM
join:2000-09-04
Monroe, MI
1 edit | Re: COD I understand the installation and activation charge. No surprise there.
I don't know what is going on with your friend's account, but the COD paid at the time of install goes towards the monthy services. The workorder should show the COD and would serve as the receipt of payment. Techs are not allowed to begin work unless the COD is paid, so completing the workorder would signify that the COD was collected.. | |
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Blah
@charter.com
| Re: COD When they call me for their survey I complained about the cod install fee and they reverse the charges for install. It turned out to be a prepay for a "couple" months (I am paying about 14/month). I think you should complain to them if you feel that bad about it. | |
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| nhoj62225
join:2007-12-19
O Fallon, IL
 ·Charter Pipeline
| Re: UPDATE 12-22-2007 I did subcontract for charter as a salesman. They are the most screwed up company I have ever seen. First off charter customer service will lie to you and try to double bill you as much as possible. We get paid a set price for a sale, no matter what you are charged. Therefore we give you the best deal always. When I place a order, I never charge a install fee, and oh yes the cod of $30. per line of service is optional also. I never do a cod for my orders simply because it is hard to get money back that you have already paid twice, and they will bill you twice upfront. My customers have my cell # and I don't like being called because charter screwed up their bill. I get called enough when the installer doesn't show up when scheduled. | |
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| | nhoj62225
join:2007-12-19
O Fallon, IL | Re: UPDATE 12-22-2007 Direct tv is the best television by far. I have had it 2 years and like it so much I now sell it. Their customer service is by far the best. | |
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