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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| How many times do we need to replay this? Mr. Tirre,
We have discussed your concern in length via email, phone, and through the BBB. You continue to post incorrect information about myself, my company, and the facts of your situation.
As you have requested the BBB will be having a hearing to determine the outcome of your claims.
At this point, it is clear no matter what myself, or my company does for you, you will not be happy, I'm sorry for that, but I will not keep going down this road.
Your review further shows your need to be verbally abusive to our company and staff, and we will again, not tolerate that.
I will state one fact, your "outage" was due to your phone call with me, which you ranted, and screamed, and demanded your service be disconnected. At which point we did. when you called back a few hours later, to apologize to myself, the wheels were already moving to disconnect your service, and that process had to be stopped, and reversed.
In short, I would ask you to find a new ISP, as it is clear we are not the ISP for you.
I ask anyone who reads this review to question the facts of the info posted by this user.
He claims, he ordered a 6.0/3.0 package for $99/month, we do not have any package near that price point with that type of upload speed.
He claims he paid for service, and was under a contract prior to installation. Users are not under any form of contract until service is installed, nor do we bill users until we know service is working
I could go on with all the false info in this review, but I'll stop right there, anyone is more then welcome to contact me via our web site, or here @ DSLR LBDSL  to ask any question you may have.
Brent
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Lightning Bolt Technologies | |
| lght
join:2004-02-11
Costa Mesa, CA
 ·Lightning Bolt DSL
| Why can't you just admit your wrong and do right??? Brent you are an con artist and have lied several times not just to me, but to others as it's clearly posted in other reviews. You will do and say anything on the phone to get the sell and deny it after the fact because it's not in writing! The outage was not caused by me. I called upset ranting and screaming because my service was down for 2 days and no one would help me nor do anything about it! This is why I wanted to cancel my service. You can post your lies here, but why would several customers make up the same story?
If anyone wants to see several others that have the EXACT same complaints simply click here and read the horror stories that are all pretty much the same!
»User reviews - Lightning Bolt DSL
Here is the comment by a guy who you also ripped off by charging for a week of service he didn't receive.
"Brent insists that my service does not come with an SLA, and I in turn am SOL as far as credit. I explained to him that I wasn't looking for a free ride, just a little credit as a show of good faith and understanding that I have a service that's basically unusable.
Brent refused to offer any assistance, so I exercised my 21 day cancellation right."
Here is another complaint from a guy who you also charged fee's for and provided nothing.
"I guess my complaint with LBDSL is that their policies are carved in stone, and making things right for the customer doesn't seem to be one of them.
This is the second location at which I've used their service, and both times I've been charged money for service that wasn't provided or needed because it was "in the contract."
Here is a complaint that shows you lied about what speed a customer would get and then tried to get the customer arrested for stealing your $50 modem after charging him $200!!!
"Ordered 6.0/768 package which they told me I was able to receive which was the beginning on my horror story.I noted that I was only held to the contract for the package 6.0/768 and if I couldnt get that I didnt agree to the contract or service agreement which they did accept and start the install process.Once they have the circuit installed tech came out and finished install and upon completion ran a speed test of 2.2/500 which is a joke.I informed the tech he could jhust take the equipment with him seeing how I had no intrest in 2.2/500 for a 89.00 a month.Well he didnt take the modem so I called brent to cancel he told me the only way to do that is email the support department which to me is poor customer service but anyway I went ahead and eamiled them and I got a email back notifiying me the service was cancelled.I emailed them again for a adress to ship the router back which I didnt receive a email back and now they say after 14 days they want mne to pay 200.00 for a modem thats worth about 50.00. Well brent could have told me all this info when I first talked to him but he didnt so I called him back in which he was absoulate rude and told me that there is noway they would take the modem back. Then he proceed to state that im lucky I wasnt charged with criminal theft for me having there property"
You can't go on with the info in the review because it's true and your to arrogant to admit it's true and deal with your problems.
IF ANYONE WANTS THE TRUTH AND FACTS I'LL BE GLAD TO SEND COPIES OF THE BILLING THAT SHOWS THE COST! | |
| ClintJCL
join:2001-09-19
Alexandria, VA
·Speakeasy
1 edit | well In my experience, Brent lied to me too. 30 day money back guarantee, but I had to pay $30 to stop a $400 check. Then he sent a collection agency after me to try to collect $200 for the modem "I broke" -- BUT HE HAD THE MODEM.
Now Brent, why am I suppose to pay for a piece of hardware that YOU have?
And the ***hole sent it to my credit report.
Fortunately, my credit rating is 823, and I have a positive net worth of over a quarter million. When I buy my next car, it will be cash. Brent: You can't touch me.
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-Clint
clint@acm.vt.edu | |
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