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 Ulmo
join:2005-09-22
San Jose, CA
 ·Comcast
 ·SONIC.NET
2 edits | Use competitor at least until they fix your account. As much as I love FiOS concept and support Verizon's efforts in that regard, you shouldn't reward them for their billing morass. Go ahead and use a competitor until they straighten out.
If you are a total geek like me and want to try to use FiOS anyway, you could get an alternate identity, wait for a decent promotion (which could take months to years) while using their competitor, and then start from scratch that way (lie, "I just bought the house" or "I'm a renter"), all before they've fixed your (initial subscription) accounting (which could take years). It's what the corporations expect you to do anyway, as far as I can tell.
But, there's no good excuse for any of the billing problems (even though there's plenty of precedent), so you absolutely do not need to support them in that way. If that means you happen to always find service elsewhere, or just not need that type of service, then great.
Personally, I wouldn't hold a specific grudge against a corporation that doesn't really care much about you anyway, after that specific grudge has been compensated for. If it hasn't been compensated for (yet if ever), don't forgive them by any means. However, you should always keep your general grudges against them, not ever forgetting this type of stuff. Once your grudges have come out of the "specific" category (e.g., after they fixed all your credit reports and refunded your money and fixed the lost life), and solidly enter the "general" category (they suck, look what they did to me once, but they're a duopoly, so what can I do), then at least you can, with proper circumspection and care, allow yourself to very, very, very carefully try them again, IF you so desire (you don't have to, of course). Triple screen shots of everything come to mind ... and avoid automatic charging arrangements (instead do cash billing or something -- no ACH transfers or credit/debit cards).
This thing of VZ doing the bad billing has seemed to get out of hand lately. They used to do that as NYNEX, so they're very competent at such incompetency. | |
| | jjaromin
join:2004-09-30
Chesterfield, VA
 ·Verizon FIOS
| Re: Use competitor at least until they fix your account. Yeah.. I'm a total geek that has to have the newest fastest toys! I'll give them another chance. But if their billing reps were all as helpfull as the last one was, this would not have even been an issue! I would have had the same problem, only it would have been resolved quickly! There is still no excuse for the billing mistake in the first place though! I don't see where there could have been an error in order processing if I did an online order! Unless somebody is re-entering data from the website into the order system!
Your right about corporations not caring... Hell, most corpoarations don't even care about their employees! How many people stick with the same company for an entire career anymore? Everybody has streamlined to the point that company A is not offering anything more or less than company B, so if the grass looks greener..... | |
| | | alterecho
join:2001-03-20
Midlothian, VA
| Re: Use competitor at least until they fix your account. Comcast is the last place I would look to for an internet connection. Comcast's reliability is quite horrible and blocking P2P traffic is prolific.
Comcast's video delivery, in a word, sucks! Frequent customer reboots (of the STB) and picture quality are below par. I started as a BETA tester when cable broadband was brought to the area. After two years, they simply have gone downhill and never looked back.
What a shame...to go from innovator to the red headed step-child, no one wants!
-=AE=- | |
| | alterecho
join:2001-03-20
Midlothian, VA | Actually, it was Bell Atlantic....NYNEX was farther North before the merge.
-=AE=- | |
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