 
old_dawg
"I Know Noting..."
join:2001-09-22
Westminster, MD |  You don't say!
Woof, like that seventh hop for instance?
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| scr00s
join:2008-04-27
Rockford, IL
| My (Now Comcast) data connection went down on Tuesday, Apr. 22nd. (80 degrees and sunny BTW.) I have been on the phone three times with Tech Support. Each time there is always some minor glitch....Modem not registered, last tech forgot a number, blah blah, but never a solution.
I went to purchase a new modem and lo' and behold, there is not a single cable modem in the Rockford area at any of the major retailers. (BB,CC,Office Depot, Office Max). Turns out that many a Rockfordian is having cable modem issues. Hmmmmm.
I suppose that the the house call, scheduled 7 days later, will find the problem will be internal customer equipment, so I get to fork out an additional $45 for the service call AND buy a new modem.
Congrats on the skyscraper, Comcast.
This blows. | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
 ·Comcast
·Insight Communicat..
2 edits | Re: You don't say! Get a SB5120 @ newegg.com Its cheap & works pretty well for here. If only Comcast can keep their network straight & knock the compression crap off. It would all be fairly sweet.
BTW i have had a tech out here once..just to placate the Comcast reps...no charges.
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CColon
join:2008-04-20
Philadelphia, PA | Re: You don't say! February 2009 can not come soon enough. Good bye analog signals and compression! | |
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join:2005-07-15
Gulliver, MI | Re: You don't say! When that day comes they will compress even more.More HD channels etc. so stop dreaming | |
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CColon
join:2008-04-20
Philadelphia, PA
1 edit | Re: You don't say! Yeah, but the analog signals take up so much more space than the higher quality digital QAMS(+they can fit more channels into a single QAM). | |
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MadMANN
Premium
join:2005-08-19
·Comcast
| said by CColon  :February 2009 can not come soon enough. Good bye analog signals and compression! Feb 2009 has absolutely nothing to do with cable or satellite companies. | |
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| jm10091
join:2008-04-28 | I was glad I dumped them when I moved. I didn't like them limiting what customers do in their network. | |
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mattkw
join:2005-03-07
Warminster, PA | Comcast I wonder why this person has not gone to another service provider if he/she is so unhappy with Comcast. | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
1 edit | Re: Comcast Could be because I was on Insight that Got assimilated by Comcast and I am holding them to their word 'Marketing Media Propaganda' but specifically the promises to Former Insight customers. Where I am at exactly...They are the ONLY fairly decent game at this time.
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ykronic
Premium
join:2006-01-31
Canada | because every Ahab needs a "white whale" to catch | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL | Re: "White Whale" I got my white whale...Now I am after the orange one. 
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spin55
@comcast.net
| comcast Well, went from 10/1.5 to 1.5/1.5 ... went though the online tech help...Sends out service guy...seems they went from channel 80 to channel 73 to split up the users as they had too many and causing lag issues. Seems they put in traps if you dont have cable tv service also. (use Directv - more channels less money then comcast) Trap drops off everything BELOW channel 74...thats why the drop in speed. Some bright comcast person decided to do that...why? Tech takes out trap and I'm back up to 10+ down and 1.5 up...
Take care,
Spin | |
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jt45
@comcast.net | Re: comcast i think someone is paying this person to keep posting this info on dslreports.com. i see this same info on here almost everday. can you report something new or do you get paid to put the some old stuff | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL | Re: comcast Not at all. Read the post 5/4/2008 first line | |
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jt45
@comcast.net | Re: comcast that does not mean he is not being paid to keep putting this on here. i would like to see something new beside the same old sh*t | |
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Anon123
@comcast.net | Why not start posting ticket #'s? What you're doing is good by documenting issues but sort of pointless if you don't actually call in to request that your service be fixed. | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
1 edit | Re: comcast I have called in and emailed multitude of times. However, I have had only two actual ticket numbers. I canceled the third as I had something (business/work) to do. Who's has the time to waste and sit around for a tech to come out only to confirm that it is an issue with them & not my lines or equipment uh? I don't. I run a remodeling business and my time is money especially in the Spring and Summer months when I have other things to do. BTW I got disconnected on the last call about the cable minutes before I updated my review. This as been another 'Norm' for my experience with Comcast.
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| | | | syrkel2
join:2003-12-02
Galesburg, IL | I too have called in many times. I am in West Central IL (galesburg) and have the exact same problems that he is describing. Ever since the switch from Insight to comcast it has been nothing but problems. | |
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CColon
join:2008-04-20
Philadelphia, PA | Birds Of Prey Eagles are not... Are Eagles not primarily scavengers? | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: Birds Of Prey Eagles are not... They do both. Generally, the adults are likely to hunt and kill, whereas the younger birds rely more heavily on scavenging and piracy. When food is in short supply yes...they will do whatever it takes to survive and if they can beat a crow or a vulture off a free meal, then let em go for it.
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trying2help13
@comcast.net
| Debugging Need to capture pings and a traceroute at the time of issue. Also be sure you are evaluating them properly.
1) Packet loss at router interfaces is usually a red-herring. Read:
More info: »Tools FAQ »Why am I seeing so much packet loss in my provider's network?
2) The Boston DNS record is bogus. Based on ping times, this router is really in Chicago. This is administrative and happens sometimes. It is not a real issue. Also and again, loss/latency at a router which is not seen at the end point is not service impacting. | |
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trying2help13
@comcast.net
| Fake packet loss "have notice a few folks posted a thread in the forums about a node/router in Connecticut (& other places) dropping packets big time. It just so happens to be one of those nodes/routers that is affecting me in Northern Illinois that I have repeatedly reported on numerous occasions. One in Massachusetts is another that acts up frequently and affects me here." The reason for this is due to the routers being configured to drop ICMP and other user test traffic sent at their interfaces in favor of service related traffic flowing through their interfaces. Believe it or not, it is the standard way all large networks are configured. It does not impact service in any way.
I explained the Boston/Hartford vs. Chicago in the previous post | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: Fake packet loss I do appreciate the input and I in no way claim to be a expert. I do admit I am constantly in part-time learning mode.
One thing I have noticed is when certain programs I have take longer to sync is when the packet losses are more prevalent. A cool thing about PingPlotter is that it is able send packets using the ICMP using Windows dll, ICMP using Raw sockets, UDP Packets (Unix-Style or targeted [IAX (VOIP) Ping,UDP DNS Query,etc])& TCP (ie: HTTP,etc) All of the above have various customizable features.
I have heard before that the Ma one was misnamed. But that was on the internet!?! I am just stating what the whois servers are saying what they are. If it is an Administrative problem or error...well, need I say more about the Administrations efficiency example set before us? If this is 100% true, then I'll lay odds they were the ones causing the issues that a few folks were complaining about recently in the Chicago area. Maybe its all one big coincidence. Maybe we all should just believe whatever the marketing department and administration says is true...Just a little hard to do when one has been caught in a blatant lie and the hype doesn't match the real life experiences.
Again Thanks.
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trying2help13
@spcsdns.net
| Analysing traceroutes said by fishmaster :One thing I have noticed is when certain programs I have take longer to sync is when the packet losses are more prevalent. Try and capture the traceroute at that point. Could be many things and the more data the better. Learn to read a traceroute to help isolate the issue and who you need to contact to fix (not always your ISP)
said by fishmaster :A cool thing about PingPlotter is that it is able send packets using the ICMP using Windows dll, ICMP using Raw sockets, UDP Packets (Unix-Style or targeted [IAX (VOIP) Ping,UDP DNS Query,etc])& TCP (ie: HTTP,etc) All of the above have various customizable features. It is a good tool, but always remember that any packet sent AT the router will be treated at a very low priority vs. traffic passing THROUGH the router. Loss shown on Ping Plotter is only valid when the loss/latency is consistent from a specific hop all the way through to the destination.
said by fishmaster :I have heard before that the Ma one was misnamed. But that was on the internet!?! I am just stating what the whois servers are saying what they are. If it is an Administrative problem or error...well, need I say more about the Administrations efficiency example set before us? If this is 100% true, then I'll lay odds they were the ones causing the issues that a few folks were complaining about recently in the Chicago area. Maybe its all one big coincidence. Maybe we all should just believe whatever the marketing department and administration says is true...Just a little hard to do when one has been caught in a blatant lie and the hype doesn't match the real life experiences. Again Thanks. Reverse lookups of router interfaces are not always 100% accurate. It is not done on purpose and mistakes are not a major measure of a network. I've seen these mistakes in every network and they are in now way service impacting.
Fishmaster, hopefully your issues get addressed, but lets make sure people focus on real issues (vs. traceroute anomolies) and the right fix agent is engaged (which may not always be Comcast). Good luck and hope this helps. | |
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trying2help13
@comcast.net
| Re: Fake packet loss I don't see an overloaded Comcast element in your data. I did a quick review of the first 6-7 ping plotters you posted and here is my analysis
• 100% packet loss at first hop - non issue and common on CMTS boxes
• X% packet loss at hops along the way, but not at end site - non issue as long as end site is not seeing loss
• Destination unreachable after atdn.net hop - end site issue. Not a network issue
• 65ms response to google on east coast from Chicago - OK
• 45ms response to yahoo in DC from Chicago via L3 - OK
• 62ms response to google on east coast with 10% packet loss - Not OK, but Google has been having issues lately with their upstream ISPs
• 23ms response to a local site on GTEI/L3 - OK
• 32ms response to ihop.org near StLouis - OK
• 87ms response to yahoo on the west coast - OK
I didn't go through every one, but I think you are finding exception to the loss / latency on intermediate hops. As said before these are not real issues and are not causing problems. The only problem I can see is the one you did with Google, but this appears to be a problem with Google and not your Comcast service specifically. See
»[Connectivity] Comcast dropping packets from google/gmail?
»YouTube very slow?
If you still think you are having performance issues, please post a recent ping plotter to the site in question. If you are not seeing loss or heavy latency at the end site, then there is not a network issue (remember latency is also caused by how many miles away the site is - speed of light) | |
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lm5449
Premium
join:2001-03-31
Knoxville, TN | Re: Fake packet loss If you hate them so bad. Just quit. | |
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netcool12
@comcast.net
| Re: Fake packet loss said by lm5449 :If you hate them so bad. Just quit. Must be a glutton for punishment... or want his 15 minutes of fame. He seems proud that he's showing up in google. | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
1 edit | Re: Fake packet loss Perhaps this is one way of holding the Marketing hype accountable for half truths.
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netcool12
@comcast.net
| Re: Fake packet loss said by fishmaster :Perhaps this is one way of holding the Marketing hype accountable for half truths. Maybe.. You'd probably have a better time getting things fixed if you posted on twitter, I hear Comcast execs monitor that. And that other dude who was helping you was right, read up on traceroutes...
»www.exit109.com/~jeremy/news/pro···ute.html | |
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| | | | supertech315
join:2006-03-01
Perris, CA
 ·Verizon FIOS
| I dont know if everybody else smells this but ............i smell some bull**** . there is more than 1 person hook at the node sometimes even a couple of hundreds customers how come he's the only one having this problem . maybe the techs dont wanna check it like they should or the problem happends randomly . somebody needs to take ownership and say here is my cell number is problem happends between 8-5 call me and as soon as im done wiht my install i'll come back and check it . troubleshootin something that is not happening is like shooting in the dark . Hope some one feels sorry for him and go the extra mile to fix it | |
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comcastcares
join:2007-11-20
Philadelphia, PA | Comcast Assistance Fishmaster,
I would like to discuss your most recent performance and speedtests. Please email me and we can set up a time to discuss.
Thank you for taking the time!
Frank Eliason
Comcast
frank_eliason@cable.comcast.com | |
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| quintin3265
join:2008-06-07
State College, PA
·Comcast
·Verizon FIOS
1 edit | Re: Comcast Assistance If this reply is legitimate, then I am shocked that you have received a response by Comcast. I've tried contacting Comcast over and over and I just get the runaround by people who are "unauthorized" to answer my questions.
Hopefully Mr. Eliason will be able to help you and resolve your issues. I wish that Comcast would treat everybody as courteously. | |
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| | Dave Krueger
join:2004-05-07
Huntsville, AL
·Comcast
| Re: Comcast Assistance Maybe it has to do with the continuous updates to his review which keeps it very prominently toward the top of the reviews. I think that's a good thing. If that's what it takes to get an ISPs attention, then periodic postings about poor service seem acceptable to me.
There was a time when dslreports was a website where you could consistently get assistance and express your opinions. Now it's becoming dominated by fans and employees of the various ISPs who jump on anyone who posts a negative review as if customers' problems are all in their heads. I don't mind satisfied customers cheering an ISP, but many attacks are nothing more than accusations and insulting remarks.
An ISP should clearly specify what they will deliver and what it will cost. They should then have the expertise available to follow through on their commitment. People don't post bad reviews for no reason. They post out of frustration almost always after having tried unsuccessfully to get satisfaction directly from the ISP. It would be outstanding if ISPs actually provided a means to bring knowledgeable technical support to people who suffer poor service instead of repeatedly forcing them to deal with nontechnical phone operators whose only apparent job is to shield the ISP's high end technical people from complaints. Hopefully Mr Eliason will do that in this case (which certainly deserves it). | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: Comcast Assistance It was a legit response...actually the second time MR. Eliason contacted me (First time He actually posted to the review) I admit I was somewhat skeptical at first and just said my peace in an email and pointed him to this review. This morning (after the second response from Mr. Eliason) I actually said my peace again and gave my phone number. I talked to Him and another approximately 2pm Central. Appears they are sincere in a workable solution in these issues. Thats all I will say about it at this time.
Thanks Dave for your response to quintin3265's comment. You basically hit the nail right on the head.
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cwpc
join:2003-04-13
Crum Lynne, PA | Legit This is a legit request. I interviewed for a position in Mr Eliason's department a few months ago | |
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| supertech315
join:2006-03-01
Perris, CA | Re: Legit Did u got the position? | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL | Re: Crying... Bless you...at the moment they are the monopoly in my immediate area. I did not choose them. Technically, they chose me...now scoot along and trip on your own stuff aye.
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| | | Dave Krueger
join:2004-05-07
Huntsville, AL
·Comcast
| Re: Crying... said by baineschile :the point of the matter is, unless you live in an apartment complex in the middle of montana, there is no such thing as "monopoly". granted the other choices may not be as viable (wild blue, dsl), but there are choices nonetheless. you are telling me att doesnt offer dsl? The point of the matter is that he's not getting what he's paying for. There is nothing wrong with demanding that an ISP deliver on their promises. And there sure as heck isn't anything wrong with posting about their failure to do that in a review forum. The best way to make this guy shut up is for Comcast to fix his problem (if it's not too inconvenient for them). In lieu of that, I'd say he has every right to complain regularly where the whole world can see it.
Comcast is great when it's working as it's supposed to, but if there's a problem, they are your worst nightmare. | |
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comcastcares
join:2007-11-20
Philadelphia, PA
2 edits | Comcast Response The speed test you are running are to the west coast and the east coast. The most accurate speed tests will be those closest to your home. I understand from our conversations that you would like the same speeds when going to other places around the world, but that is not how the internet is designed. The internet jumps you from server to server to get you to the location you are looking for. In Illinois you typically leave the Comcast network in Chicago. I will be happy to assist with legitimate concerns and I do want to make sure you have the right experience. At the same time you need to have the right expectations.
We will review your latest ping plotter data to determine if there is anything we can do to improve your experience based on that. I will be happy to report back here with our findings.
Frank | |
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supertech315
join:2006-03-01
Perris, CA
·Verizon FIOS
| Speed slow down during peak hours Said by fishmaster: I have been noting a considerable degradation in 'Speed' performance during 'Peak' time. (Generally 2/3rds of the normal using the internet time) Even with the highly media marketing propagated 'Powerboost'.
Apparently the 'Powerboost' works well OFF peak hours. But what about 'Peak' hours? Does it turn off then? Doubt it very seriously. Then why the serious degradation in performance during 'Peak' hours
All cable systems slow down at peak hours. that's because you're sharing your connection wiht everybody that is connected on that node ( usually a couple of hundreds ) . Thats not gonna change anytime soon . only systems that dont slow down during peak hours are dsl and fios ( that i know of ) since they have a dedicated line
complaining about that would be like complaining that your v8 car only gives u 18mpg . | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: Speed slow down during peak hours I understand & expect a lil bit of overhead during peak times. However when the general experience decreasing hits the halved mark and beyond. That is not acceptable. That is a good indication piss poor management, planning & network capabilities. Oversold & Overloaded. Or the DPI crap in the way can't keep up.
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| | supertech315
join:2006-03-01
Perris, CA
·Verizon FIOS
| Re: Speed slow down during peak hours said by fishmaster :I understand & expect a lil bit of overhead during peak times. However when the general experience decreasing hits the halved mark and beyond. That is not acceptable. That is a good indication piss poor management, planning & network capabilities. Oversold & Overloaded. Or the DPI crap in the way can't keep up. If the node is capable of ( for example ) 500 hsi customer and 50 more order what do u think they are gonna do ?
that's why it says on the TOS that they dont warranty any speed ( read it im not kidding ) . some isp's wont even troubleshoot it if not really low like dial up speeds 100-300 kbps . At this point i gotta admit it sux to be you because you dont have ANY real options ( i mean u got dial up but that's a downgrade and the pings on sattelite are way over 700 )
If Frank ( which most people online admit is the most helpful guy on comcast) can't help you nobody else can
They are not violating their TOS since you're getting over 5000 at worst . for what is worth i had cable modem before and i know what you're going through when u called and they want you to reboot your pc and reboot the modem etc. I'm lucky to be able to have fios and had Zero outages in 2 years | |
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| | | JerryTimes
join:2002-01-09
Roseville, MI | Re: Speed slow down during peak hours Every internet provider has that clause in their agreement that they don't warranty their speeds. | |
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supertech315
join:2006-03-01
Perris, CA | Looks average to me said by fishmaster :"Compared to the average of 1631 tests from comcast.net:
* download is 2% worse, upload is 82% better" | |
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supertech315
join:2006-03-01
Perris, CA
·Verizon FIOS
| So what happend? Said by fishmaster: "So I have taken the liberty of contacting several elected state officials,CUB. FTC, FCC, Illinois Commerce Commission and the states attorney with my documented complaints, letters. tests, findings and will continue to hound them" .Are they gonna do anything for you or their comcast service sux as much as yours and they are used to it ? | |
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CColon
join:2008-04-20
Philadelphia, PA
·Verizon FIOS
·Comcast
| Maintenance I don't see a single comment about any of your trouble call technicians calling this issue to a maintenance crew. The "blocks" on your TV is microblocking and can be caused by anything from dirt touching the copper in a connector to a bad TV or a bad ground several houses down the street causing extra signal to ingress into your lines.
The most popular ones are VCR or DVD/VCR combos with those cheap RF jumpers in the back that people connect to record TV off of their digital boxes. | |
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baineschile
2600
Premium
join:2008-05-10
Sterling Heights, MI | drop em! just drop them already....complaining this much makes one age faster. | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: drop em! I've been looking. At the moment they have the drop on the 'other' choices in the upload. It's the only thing that has been pretty consistent. I have been testing other service providers. However I care not to have a phone line. Last time I used my phone line I had problems with that. Bottomline, Comcast needs to be honest after all they *&^*&% chose me when they bought out Insightbb.
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jstwondrin
@comcast.net
| Re: drop em! You said in an earlier post
"I canceled the third as I had something (business/work) to do. Who's has the time to waste and sit around for a tech to come out only to confirm that it is an issue with them & not my lines or equipment uh? I don't."
Yet you seem to have all the time in the world constantly recording screenshots, running speedtests, posting constantly, so why wouldn't you have the time for a tech to come out? | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: drop em! Generallly it's a 4 hour window and has proven to be quite fruitless that's why. So why you asking about it now. Evidently you hadn't read farther down to see that I had wasted more time with ANOTHER silly tech visit.
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baineschile
2600
Premium
join:2008-05-10
Sterling Heights, MI | Re: drop em! Did the direct forum here have a resolution? | |
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CatMatt
join:2009-09-09
Annandale, NJ
| Frustrated with Comcast I recently moved over to the Comcast triple play, with Powerboost. Advertised 16Mbps download speeds.
Cable modem install went well at first, nice speed, but phone couldn't be installed due to admin problems. Phone install rescheduled for 2 days later. I made sure to be home at the appointed time. No one showed up, but at some point, my phone went dead. I plugged the line into the cable modem and it was apparent they'd made the switch. It would have been nice if someone had told me so I could retrieve voice mail.
However, the problem is that ever since then the download speeds have dropped to 1.88 Mbps. They came and swapped out the modem, but no speed increase. Someone was supposed to come back out, but Comcast cancelled the call without contacting me.
Everytime I call customer service, I get a different response as to where the problem lies. I realize that it says "speed UP to 16Mbps, but seriously - 1.88 means something is wrong.
I'm hard wired into the modem right now (after one of their "fixes" my router stopped working - router still works beautifully on DSL line).
I'm tired, frustrated, and don't know where to turn next. I had to make the switch to Cable for corporate reasons, and Comcast has a monopoly in this area of NJ (you can either get Comcast Cable or Embarq DSL - none of the other providers are allowed in even though the residents have been fighting it for years).
Any suggestions?
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w0g
o.O
join:2001-08-30
Portland, OR
clubs: | so long... This review is so freakin' long. o_o.. | |
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baineschile
2600
Premium
join:2008-05-10
Sterling Heights, MI | Re: so long... 2/28/2009
Marketing media propaganda still applies...How many ways can we say BS!
Apparently in your case, 3 or 4 different ways per week. Just let the direct forumn get a tech out there already. | |
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| | GKI
join:2007-07-19
Tacoma, WA | Re: so long... Amen | |
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| | Steve_J
join:2009-02-28
Rockford, IL
| Techs won't help because Comcast sucks the same all over Rockford. I have a lot of friends that still use Comcast and it's like this all over town. They never see 16mbps and most of the time they are under 10mbps with pings in the hundreds. Their network has been poo since they took over for Insight 2 years ago. He needs to just get dsl and satellite as it's the only reliable connection in Rockford.
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: so long... Thanks for the witness Steve...I didn't choose Comcast. Comcast chose me when they took over Insightbb and They broke their promise when when they announced the takeover . (I am not going into the details here)
This Long post is a ongoing testament to the true user experience and public documentation of the crappy service we receive here in Rockford, IL. with Comcast Service.
One thing I've noted in the review and will note here. Comcast does have the drop around here in the general upload speed and has been pretty true the whole time I've had them. That comes in real handy for a few websites I manage.
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