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 | | lol comcast you are still having problems with your connection?  | |
| | | curious What does a wet dream or scream have to do with a internet connection.I am having a hard time finding the relevance | |
| |  FreedomBuildWell done is better than well saidPremium
join:2004-10-08
Rockford, IL
 ·Comcast
| Re: curious It (the comcast service) has the potential to be a real desirable delight & satisfying experience...however, due to corporate/network management policies, leaves the actual experience to be a rather disappointing & frightening nightmare...
My statement is a metaphor
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~Well done is better than well said~ | |
|
RokHed
join:2000-09-09
Pennsville, NJ | I got a bridge to sell ya Must not be as bad as you say as your still with them and updating your review. And if they are really as bad as you say and your still with them, I got a bridge to sell ya. Heh | |
| | FreedomBuildWell done is better than well saidPremium
join:2004-10-08
Rockford, IL Reviews:
·Comcast
| Re: I got a bridge to sell ya It's called Monopoly...and maintain the general performance just above any potential competition. But well below what they claim. Is there another cable provider?...no. are there other ISP's...yes. Do they offer comparable service tiers...No.
btw..you can keep your bridge
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~Well done is better than well said~ | |
|
 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | Eh Do you get off on coming on here and bitching every day? Why dont you let someone come out there and fix your service, or post over in the direct forum? That usually gets good results. | |
| | FreedomBuildWell done is better than well saidPremium
join:2004-10-08
Rockford, IL Reviews:
·Comcast
| Re: Eh Been there done that a few times and then some. If only you really knew. More service calls than what's listed here...again...if only you really knew.
But NO I do not 'get off' coming here and 'bitching' everyday. No more than you get off complaining about my complaining. Assuming you don't...just saying
Consider yourself lucky and fortunate that you are not in the Area I am getting the shaft from ComCrap
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|
cacoPremium
join:2005-03-10
Whittier, AK | your speed is 16/2 test you posted indicates your getting-
running 10s outbound test (client-to-server [C2S]) . . . . . 3.99Mb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 17.94Mb/s
if correct that looks pretty good
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Politicians and diapers have one thing in common. They should both be changed regularly, and for the same reason. | |
| | FreedomBuildWell done is better than well saidPremium
join:2004-10-08
Rockford, IL Reviews:
·Comcast
1 edit | Re: your speed is 16/2 Why do people NOT take things in perspective??
The test is a 10 second burst which falls well within Powerboost parameters. Had the 17.94 Mbps indicate total throughput then yes it would better than great. However it doesn't. Therefore it IS NOT GOOD.
Actual throughput ranges anywhere from 700 Kbps to 1.2 MB/s...usually on the lower end
1.2 MB/s falls well into the 10 Mbps which was the tier (former Insightbb) Norm for the last 2 plus years. But as you can see from my test data that the ACTUAL experienced norm has averaged half or less. Again we just (supposedly) got a speed bump to 16. Factor in the PowerBoost. I am not going to bother and do the math here. But I had in a few places on my review to illustrate the point.
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|
KiwiPremium
join:2003-05-26
USA/MidWest
kudos:1 Reviews:
·Comcast
| Rant That has to be the longest, most time consuming rant I have ever read.
It seems your area has a 50% hit or miss rate, judging by general reviews.
Just wondered if you took another tack and see what happens? You did the router replacement, have you actually (Recently) checked line noise ratio's, checked all physical connection points [cable and RJ45 lines] you can, including your PC and it's ability to perform correctly, software and hardware? Did you wave the magic wand in the right direction (Just kidding.) Try a friends laptop, something that's already proven on another cable connect.
If that all fails, become a Comcast technician, part time and have a Comcast party, with some solid techs in the mix. 
I'm patient, but you have taken that to a whole new dimension, or too stubborn to have some local-outside-of-Comcast help. Doing that would give you optimum credence in your complaint, to Comcast. | |
| | |
| | The Comcast Trick I don't know it it applies to your situation, but there's a trick to dealing with Comcast. The trick is call again.
Like AOL in days of yore, Comcast outgrew its britches. The result is that many of its service reps--to call them that--are independent contractors interested in nothing but getting the fee for the service call.
Add in Comcast's own employees who were asking "fries with that?" last week, and things degenerate.
My experience is that about 1 out of 4 Comcast guys knows what he's doing, or cares about being a real technician. That means it takes, on average, 4 calls to get anything fixed.
Realizing this awhile back, I simply made "call again" my motto. Not immediately, because the office might just turn the same guy around and have him come back, which would accomplish nothing.
But if you call that night, I find, a new guy will show up. And at some point the law of averages kicks in and you get a tech who wants to, and will, fix things. | |
| RokHed
join:2000-09-09
Pennsville, NJ | Really Why do you put up with it? I mean really if I had the kinda service you have id be gone after the first 5 or so updates. Why do you pay for service you hate so much? | |
| Reviews:
·Charter
·Comcast
 ·Comcast Digital ..
| I've read most of this. I think this guy is a joke. There is no way that a sane person would still have service from a company after all of this. I also find it funny that he doesn't seem to understand that speed tests wont be the same everywhere, since at some point, especially when testing on a server far from your home, you are actually off of your ISP's network, hence, what companies mean by 'speeds are not guaranteed'.
I did a trace route to www.google.com, and speeds were fine since there aren't many hops after your off Comcasts network. Then I did a trace route to www.khl.ru, which is Russia's pro hockey league. Things are fast as can be until he start hitting the servers that aren't on Comcasts network.
Reporting a bad experience is one thing, but I think that this guy is lying. | |
| | FreedomBuildWell done is better than well saidPremium
join:2004-10-08
Rockford, IL Reviews:
·Comcast
1 edit | Re: I've read most of this. said by JerryTimes:I think this guy is a joke... Reporting a bad experience is one thing, but I think that this guy is lying. Your opinion...
I still have all the data I had posted here and then some for 2.5 years. But I have nothing to prove to you. My latest gripes haven't been about speeds but rather the spotty service. I hadn't actually done a speed test is quite awhile. Apparently you hadn't read the whole thing or even most of it. Please, save the sarcastic remarks and rhetoric for something else. In the meantime have a great day.
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| | | | | Re: I've read most of this. I'm just saying, what person in their right mind would stay with a provider that apparently does little to nothing right when it comes to providing service. I could understand if this post started 4 months ago but it's been YEARS! | |
| | | | | | | | | Reviews:
·Charter
·Comcast
·Comcast Digital ..
| Re: I've read most of this. This might sound out there, but believe me, it will cause issues. Are you sure that you have no electrical problems in your house? Electrical issues cause so many problems with tv/internet service. I had a friend who was having some issues and we eventually discovered that he had a problem with the circuit that goes to the room where the internet was located. This problem was putting 40 volts on the cable (using it as a ground) and would cause his modem to malfunction. Even issues that you might not notice otherwise. Just asking. | |
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| | Comcast I have 16 Down and never had a problem. Had Comcast for several years and never had any problems. What gets me if all these people are having so many problems why are you still with them. You must like wasting your money most areas have other options. I have 3 other internet services in my area and believe me if I had the problems this guy says he's having I have the common sense and get rid of them. | |
| | | | Re: Comcast Same here. I've had them at my current address and have only had one issue. My phone and internet was out for about 12 hours on a weekend due to an outage. Other than that it's been great. | |
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cybah
join:2000-03-09
Chelsea, MA | Hmm Some how I think common sense has eluded this guy because by now if I was that unhappy with the service, I would have cancelled by now and gone with wireless services by now if i had no other choice. No one has this many problems for this long without
What's funny is, at first glance, and the way this guy writes, I almost was tempted to say he's under 18, and hasn't had tech comes because he's not allowed to call (Parents must call). He also doesn't list the price of the services that he pays for, so he may not see a bill. And he references his "Mom" a few times. Then I check out his websites. The main picture on the construction page is a guy in his 40s (FreedomBuild.net is a construction companies website). HMMMM.
My roommate is a Comcast Tech. He's been a tech for 13 years (back when it was MediaOne around here). He says 99% of the issues you describe are related to a leaky 3-way somewhere (a splitter) or a bad connection or bad hardware causing a bad connection. This is because you have issues on the TV side. If this wasn't an issue with wiring, you would not have problems with TV. Its just how it works. Usually the FIRST thing they ask when you call the internet is "Is your cable television working ok". And this is why. Issues with TV = Wiring Problem.
And since you own a Denon Stereo, I can pretty much say that you have a splitter in somewhere that you purchased at BestBuy or something. Why do I say this? Most audio/video enthusiasts would be more apt to do something like that than the regular home user. And honestly, its also best just to leave the ones the Comcast gives you because you need a splitter in the range of 1000mhz or more. Most splitters you can buy retail only do 900mhz. This really can reek havoc anywhere.
I also questions the home wiring it itself. I wonder how long the feeds are to your cable modem, and how many splits there are in that wire to branch out to other TVs. In a ideal setup, your setup should look like this.
[Cable from Street]
[2 way splitter] -> Cable Modem
[3 way splitter] -> TVs in your home
(not sure if that makes since but it should be read down then across. So your cable modem is off the first splitter)
Why is this the best? Because each time there's a break in the coax, you lose a little bit of signal. So the best way to combat this is to run as clear and non-split line from the street to your cable modem. DON'T Branch the cable modem off of ANY branch that is connected to TVs or other A/V equipment. It will just cause problems.
I'm lucky, my roommate has installed TWO drops to our house. One for TVs, the other for the internet. (yeah I'm lucky, its unlikely anyone else would have that configuration). I get optimal signal strength and speed. And no problems.
If you are convinced that it is ISN'T inside wiring. Do this. Take a laptop, your cable modem and take it outside. Disconnect the rest of the house from the feed from the street and connect your cable modem right here. Then run your tests. If you STILL have problems, its their network. Actually considering TV has issues, one could honestly say its the wiring on the pole near your house. Maybe a bad split box on the pole? Bad Coax.
Roommate says Comcast will do whatever it takes to make you happy, and says that you clearly have not had service techs come to your home to resolve this issue because its dragged on so long. You should have received credits for your sucky service, and they should have offered to come rewire your entire home, and bring in a new drop from the street if there's that much issue. Yet there's no posting of this here that this has been done. And I'm starting to think you just want to complain.
I should also note that.. from what I remember InsightBB wasn't exactly a great cable operator to begin with (I had coworkers at a job I was working several years ago lived in Rockford, IL and had Insight and told me how HORRIBLE it was.) Again if Comcast hasn't sunk anything into upgrading the network itself from when InsightBB was there, I doubt service would improve at all just because they were bought out. Also, I'd just wait anyways. My Dad (in NH) HAD Adelphia and it became Comcast (one of the few swapped areas with TWC) and it took 2-3 years to undo the mess Adelphia left. So it may be coming.
Anyhow I'm not trying to attack you on your overly long review, but sheesh no one has this many issues for this long without cancelling. Just cancel if you aren't happy, and go with VZW wireless. And No, just because my roommate works for them doesn't mean I am a cheerleader of Comcast. I just have great service because I LIVE with a tech so I never call support. However, when I lived alone, service was too bad either. (I'm writing a LONG review myself as I've had Comcast/AT&T/MediaOne/ContinetalCable since 1996!) | |
| | RokHed
join:2000-09-09
Pennsville, NJ | Re: Hmm Too funny. Yet you still pay them after all this time. My guess is that your actually a Comcast Fan. Keep the updates coming as reading them all this time makes me smile. | |
| | FreedomBuildWell done is better than well saidPremium
join:2004-10-08
Rockford, IL Reviews:
·Comcast
| Apparently you hadn't read the full review to grasp the full scope as to exactly WHY I still have commiecast service.
I have had multiple techs out. One tech even bypassed everything from the street to check lines with a laptop. The tech that did it had mixed results too.
I have two drops. One for TV and one for internet. Only splitter I have is a comcast installed one outside.
I don't directly connect to my receiver from a comcast line. Optical out from tv.
InsightBB did have it's growing pangs for awhile and it's share of issues, however in the end, it's service had demonstrated itself to be infinitely more reliable that the 2.5 years Commicast had taken to be somewhat stable after they had taken over. I say somewhat stable because lately they have been more stable than not...after 3 years...
As for possibly a wireless card or another service, I have been testing other possibilities to see if the would actually meet ALL my needs. Commiecast does have the drop on the upload speed and you would know this as to one of the reasons I still have them had you actually read my full review and gotten off your soap box.
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»www.rockfordremodeling.biz/blog/ | |
| | | cybah
join:2000-03-09
Chelsea, MA | Re: Hmm Hey-
Thanks for replying and not going off. I'll re-neg my comment about being under 18, because this does show that you're an adult by not totally attacking me. Its appreciated.
I guess I must have scanned over the part about the two connections.Its just your post was very long (and my ADDish mind I have), I skipped it. I do apologize. But great, you and I have the same configuration then.
I *AM* trying to help, as i know its frustrating. I'd be pretty upset too if Comcast was all I could get in my area, and it didnt work.
And yeah essentially, Comcast *IS* all I can get in my area, even though I live very close to Boston. Verizon has stuck its middle finger at city hall and we are not getting FiOS (unless you live in the illegally-wired Overlook Ridge Apartments), and VZ is no longer accepting DSL service request orders. VZ is angry at my town because the city tried to force Verizon to shut off half of Overlook Ridge (This is a very large Apartment complex that sits on 2 town lines). This is because in Mass (and with most of New England), your incumbent cable operator is selected by your town, and VZ wired up the revere half of complex without asking the city (Its a BIG no no). So we have orange fibre cables strung all thru town just dangling there. Just a lovely sight.
(and of course I live in the one spot in Revere where I would get horrible service from Sprint/Clear, yet I am 2 mins from US Route 1 (major highway) *grumble*)
But I digress.
If its clearly not the inside wiring, it must be somewhere on your street. The hard part is getting comcast's attention.
Sometimes I forget and I live in a "New England Cable Bliss" bubble. Again not touting Comcast, but thanks to their predecessors, New England has one of the best cable networks in the nation, so I rarely have problems with local service. Most of my issues come from Comcast corporate (Prices, Media Stuff, corporate slimeyness, dns outages, mail outages, etc), and not with the actual local service itself. But In my 10+ years on this board, I've determined that depending on where you live in the US, will predict the type of service you have. I have friends across the US that all have Comcast. Some have good things to say, some have bad things to say. It all depends on where they are. Sadly you're in a crappy area.
My roommate often says New England is its own unique setup for Comcast, since unlike most areas, we still have "Cable Offices" where you can drop/swap/pick up/off equipment, make payments, yell at someone in person. Of course many of these people live right up the street so when you make a complaint its heard, things get fixed quickly. I guess Comcast New England cares. Again I hate Comcast, but as far as the service its actually pretty good 
If you were here in New England, I'd say call or visit your local office. But since you're not here, and I doubt the there is a local office since my roommate says most local offices elsewhere are gone now (except New England), I'd then say call your town or your state's PUC (Public Utilities Commission) Or some agency that deals with telecommunications in your town or state and file a complaint (I am sure there is a way to file one).
And of course it if really means that much to you, and you feel you really have been wrong'd, go hire a lawyer. You've well documented your service issues, (this whole threat!) and really just "go there' with an attorney. Sadly, it will take that to get them to listen.
Its just sad because when Comcast does work (as it does well for me here in Mass) Its great and fast.
:-/ I wish you the best of luck. | |
| | | | FreedomBuildWell done is better than well saidPremium
join:2004-10-08
Rockford, IL Reviews:
·Comcast
1 edit | Re: Hmm I have concluded it's a regional thing. The data I have here is a small portion of what I have on my drive. The local techs have done a lot around here and in my area, however I believe most of the issues are above them and dictated by corporate and their policies. All Rockford traffic goes through Chicago.
My brother who is in Tinley Park south of Chicago has crap unreliable service too. I've seen it often, heard many grumblings from him, his wife and kids over it.
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»www.rockfordremodeling.biz
»www.rockfordremodeling.biz/blog/ | |
| | | | | Reviews:
 ·Frontier Communi..
 ·CCAonline Wireless
| Re: Hmm Comcast contracts are only 24 months...why havent you switched yet? Youve had this review up for 3 years and all your getting is horrible service, your throwing your money down a hole; i could understand if you write this review then switch ISP's, but you havent...if your having this much trouble im pretty sure any other ISP whether it be DSL or Wireless sounds much better.... | |
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 FBGuyyippee ki yayPremium
join:2005-03-19 | wow I have read through many other users reviews of different ISPs and I must say that this is by far the most thorough review I have ever seen. Good job. | |
| | FreedomBuildWell done is better than well saidPremium
join:2004-10-08
Rockford, IL Reviews:
·Comcast
| Re: wow There are lot of folks on here that don't like it...Their issue.
It is a synopsis of a realtime user experience documented over the course of several years for ALL the world to see...No marketing Media or Fanboy hype here. Just my experience 
Thank you
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»www.rockfordremodeling.biz
»www.rockfordremodeling.biz/blog/ | |
| | | RokHed
join:2000-09-09
Pennsville, NJ | Re: wow Glad to see your happy with your 4g. Why ya still posting here then if ya dont even have comcast? | |
| | | | | | | | | | | Re: wow The end of an era. | |
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| | Incompetent Comcast new service installation from the getgo I moved into a new house that has never had comcast service in Wilton, NH.
It took me about 2 hours to actually find someone at comcast.com who was allowed to "build" the address.
When I did, I thought all was good, but WRONG.
They scheduled an "install" on 11/9.
Now it is 11/11. Still no coax from the house to the pedestal on on the street, and all I get from comcast customer service is run around run around run around.
What's next, a complaint to the PUC?
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