 
bobgwen
join:2001-07-07
Bartow, FL | Your bad experience I guess it must be where you have service because I had internet and TV service installed in my new house with nothing there. No TV and no computers. He came in, installed the jacks and the digital box and the modem. No problem. | |
|
Tedspick
join:2008-02-28
Briarcliff Manor, NY
 ·Comcast Digital Vo..
| Depends on where you are - agree My local Comcast service is reasonable and the technicians are really good. It can take a while to get a tech service call answered but when someone does get on the line they know what they are doing. So far I have only had occasional outages when there are major wind storms that cause cable problems. | |
|
nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
 ·Comcast
| Agreed - location MATTERS with Comcast. Yep- when I lived in Dallas (Wylie actually) our Comcast service was spotless. No complaints there.
Here in Atlanta I'm feeling like I'm dealing with ex-cons. I don't know what their hiring practices are, but they're CLEARLY not doing well on that front.
Stay away in Atlanta. | |
|
Tech
@comcast.net | Tech As A tech I will never call from my personal phone number without having it be blocked(crazy customers like yourself will run up my bill to get around having to call 1-800-Comcast). | |
|
 | nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| Re: Tech I see your point. But Comcast should have a bridge type thing where techs can call the bridge - then call the customer with the Comcast Caller ID. This will cost very little to implement, and prevent customer misunderstandings and lost calls. Or at the very least - have THE CALL CENTER call the customer and coordinate between the customer and the tech. This is something that is SO EASY to fix yet causes incredible customer dissatisfaction.
Now you calling me a crazy customer- if you really are a Comcast tech then this just further proves how Comcast's customer service sucks. If you think of your customers as pests - you should get a different job. Or more to the point - COMCAST should MAKE YOU find a different job.
I run a company and have to deal with customers on a daily basis, I would NEVER call a customer crazy - and if I found one of my employees doing so they'll be out of a job faster than you can say "Comcrap". | |
|
| | inferno
join:2008-07-06
| Re: Tech I have had similar situations to what was in your review... I ended up spending over 30+ hours on the phone with their "customer support." I ended up finding the phone number to their Tier2 support, where the guys can actually look at your internet usage and your up/down speed... Anyway, I got in contact with the local maintenance supervisor, so everytime my crappy CRAP comCRAP goes out, I call him directly on his cell phone... Last time was a few months ago, and he sent out trucks in about an hour to fix my internet... Comcrap ended up giving me a $250 credit towards my account because I had been complaining about it crashing for about 6 months... I wish Verizon FIOS would come to my area as I am SICK of comCRAP's service! I agree with the reviewer... Comcast SUCKS! | |
|
| | | nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| Re: Tech The ridiculous thing is, before I moved here (Bellsouthland) we used to have FiOS 15/2. That thing was heaven. Comcast is hell in comparison.
But, just so I don't get yelled at for comparing a Porsche to a Subaru - I also had a 1 year flirt with RCN cable. Spotless service, zero problems, and it actually WORKS when you need it to. So that proves the problem is COMCAST and not CABLE. | |
|
NoNameAvailable
@comcast.net
| Comcrap Service The only thing that will force lousy companies to shape up is serious competition. Until they know that their customers have alternatives and don't have to put up with terrible service, they will drag their feet. The good news is that some of the dsl companies are making inprovements in speed.
I live between Atlanta and Athens (kinda rural area) and my comcast internet goes out every time the wind blows. It's crazy, but I switched my cable to DirecTV, and have an infinitely better signal through the dish than I had through cable. My phone has been VoIP with Packet 8 for years now, but it still relies on Comcasts' signal for it's source. When Comcast craps out, my internet and phone go out. | |
|
| nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| Re: Comcrap Service said by NoNameAvailable :
The only thing that will force lousy companies to shape up is serious competition. Totally agreed- they simply have no competition. Where I live I'm not allowed to use a dish so I'm stuck with Comcast for worse or for worse.
As far as internet goes, I'd consider DSL - but like you my phone line is VoIP (I run a VoIP company, actually  and I doubt I could get dry loop DSL over here - not to mention their speeds are too slow. | |
|
Another Tech
@comcast.net
| Comcast Locations Areas to vary with Comcast Technicians. In some areas techs just don't care. It mostly has to do with Union and Non-Union Shops. Non-Union are happy because they have to be. Comcast has some strange idea that treating union members like crap will get them to de-certify. I am a Comcast Tech and have been on both sides of the fence. My suggestion to customers are to write letters to the company. They DO go a long way here. Also, do not schedule late appointments. I know people have busy schedules and so do the techs, so they will try to get the job done as quick as possible OR unfortunately will look for ways to get out of the jobs. Good luck | |
|
| viterbi
join:2005-08-22
Atlanta, GA | Re: Comcast Locations Or instead of writing letters you can just stop doing business with them...thats worked for me! | |
|
|
|
|
