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Comments in response to »Review of TDS by Island Jeff by Island Jeff See Profile

spider died

@cox.net

yay!!

I am so happy for you!

You have been putting up with underpar services for so long..

This is the least you deserve..especially since you have been so helpful on the satellite boards.... to everybody.. congrats, goodluck and whatever else. yeah have fun!!

Island Jeff

join:2005-07-18
·WildBlue
·TDS

Re: yay!!

Thanks so much!

Being here 30 miles out in Lake Michigan I absolutely love everything about it with all my heart with the one exception that I've really missed and longed for a solid low-latency Internet connection for the last 8 years since having to give one up when leaving the big city where I went to school. Satellite provided a lifeline since 2001, but now this TDS connection is simply amazing in comparison. I am so happy with it that I can't put it into words! I imagine they felt the same way the day electricity came to town.
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Wildblue in Lake Michigan | Color Printing Forum
Unhappy with noticeably slower secure sites, higher latency due to 11/17/06 firmware changes
weierj80

join:2008-05-16

TDS...

I had some issues with them initially too. Took almost two weeks for them to get my DSL turned on (they had turned on the service to an empty apartment in my building by mistake apparently). As far as the constant dropping, that previous message about "every 23 hours" is 100% correct! I had the same issue. After 5 heated phone calls to support I figured out what the deal was (got fam who work for Verizon...little hint, when you finally talk to someone from a phone company demand to be put through to escalation...makes them a little jumpy). TDS uses temps for just about everything, I don't even know if they employ permanent staff. This includes some of their techs (I know I've applied). The constant dropping has to do with their primitive system for load balancing their DNS servers. If your using one of their modems or routers this doesn't seem to be a big deal (for reasons I cannot explain) , however if your like me and using your own router you'll have to power cycle to get things back "...or... Use OpenDNS. OpenDNS is free, you set up and account, add their addresses into your DNS fields in the router and TADA! No more resets. 3 months power cycling every day...haven't had to do it since adding OpenDNS.

PS did I mention it's free?

Island Jeff

join:2005-07-18
·WildBlue
·TDS

Re: TDS...

I first ran with the supplied actiontec modem only for a couple of weeks with no issues. I now have my own router (smoothwall box) behind the tds modem because I like its easier firewall rule input, squid, and usage graphs per client -- I set the actiontec modem to transparent bridged. I also have had zero drops and no glitches at all and no dns errors with the smoothwall box set to pickup dns servers via dhcp from TDS. (I did run my own dns server with treewalk and use opendns on a previous satellite system, so I don't doubt your advice if the dns server that serves you is having issues) Also don't mean to be a TDS-fanboy, but my TDS service has been perfect so far for the last two months. Being on satellite for so many years, I expected some glitches here and there, maintenance windows, etc., but so far I have had zero downtime with TDS which has been quite nice in this remote location!
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Very happy TDS DSL user | Wildblue in Lake Michigan
Forums » comments on review of TDS


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