Sarick
It's Only Logical
Premium
join:2003-06-03
USA
 ·FrontierNet Intern..
|  Re: Phone Line
The biggest concern was the lines were great going at 2k + with little or no errors.
Then the connection became unstable. After contacting support later that night my DSL sync rate dropped. I was still having connection problems. With the sync rate being capped.
The next day I slept till about noun and didn't use the network. When I got up a the repair man was outside. I checked the lines and the SNR shot up and the line was suddenly stable. However, aftar the previous night my sync rate was no longer connecting at it's capabilities.
So suddenly, my line doesn't support 2k plus even though the line issue was resolved my sync rate has been permanently reduced.
I even ask if my sync was reduced and was told in simple terms "yes your . we did you was getting over 2k if you wouldn't have called who knows if we would've ever caught it"
I then ask the repair man if others in this area had received similar downgrades. He replied "I can't discuss that"
I assume this means you don't pay for a guaranteed 2k so this package for this account has been downgraded.
Even though the package I have says up to 6m blazing fast internet. Because of a line issue that was later resolved I'm no longer getting the same benefits of this package others paying the same elsewhere. The "up to" has been replaced with "at least" 1m. I assume my sync has been set to the least guaranteed connection for this package because I upset someone.
I contacted customer service and tech support. Was given the run around and told you pay for 1k service we don't have to give you anything higher. Your line is working now what's your problem? I told the customer service rep. I had a perfectly stable connection in the past at 2k + why suddenly is my connection capped at 1m. I just want my sync rates restored to being stabilised with the same package benefits given to everyone else.
I honestly feel I've been capped because wanted my lines fixed from an unrelated issue.
I was even told by the representive that this package in other locations does go up to 6m.
IMHO because we don't have cable in this area they don't have to competition so who cares. I came to this conclusion when the rep said "you don't need internet, you don't even need a phone"
So i'm upset about this whole situation. I think anyone who knows about DSL sync and unfairly getting downgraded would piss them off.
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