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 Fisamo
Premium
join:2004-02-20
Apex, NC
 ·VOIPo
·AT&T CallVantage
1 edit | Problems with ATTCV... Sorry to hear of your difficulties with the service. I've had it since Oct 2004, and I'm still a very satisfied customer. That said, I have never operated two SIP devices provisioned by ATT behind one public IP address. **PERHAPS** they can fix your issue if they can set one of your accounts to use a different default SIP port (e.g. 5061 instead of 5060) for Line 1 on one of the ATAs.
Regarding porting your home number away... You should be able to port it wherever you want. You have to request the port to be done by the provider you're moving your number to, and don't ask ATT about it. You can confirm that the number's out of ATT's system after the port is complete. (In other words, it's up to MCI to be able (or not) to port your number back, not ATT.)
::Edit::
I just saw your post in the forum indicating that MCI advised you they can't port. If you're completely soured on VoIP for your home line, your best bet is to port back to "BellSouth" (now, ironically, AT&T). Once that line is up and running, you should be able to port back to MCI, as long as MCI is still taking new customers for its local services in this area.
:: /Edit ::
BTW, you will not be charged a disconnect fee if you return your ATA within two weeks.
PS: If this experience has not completely soured you on VoIP, you might consider a different provider, such as Vonage, Voicepulse, etc., or even TWC Digital Phone. If you're working with multiple providers, it might be better. Another factor to consider: If your ISP is cable, your neighborhood might be oversold, and you may not be able to practically support two lines.
Best wishes in getting your service up and running to your satisfaction (whichever provider you choose). There's nothing worse than a WAF (or FAF--wife/family Approval Factor) in the toilet.  | |
| | pluskey
Premium
join:2003-07-09
Columbia, MD
| Happy customer, but some suggestons for you I have been a CallVantage 2-line customer for almost 2 years now, and have been completely satisfied. That said, you clearly are not, so I offer some suggestions which may help you.
First - inferring from your original post and some responses, it seems like you have two Telephone Adapters behind your router serviced by one public IP on the WAN side. That may be a problem, since they would fight for resources. Unless you need 3 or 4 lines, the problem may be solved by talking to a Callvantage human, explain the situation, and have them route (provision) the two lines in question to one TA, lines 1 and 2 respectively. I don't know if this is available, since it seems like your company is paying for one account and you are paying for the other, which may mean you have separate billing accounts which may confuse the situation.
Here is one big point in favor of Callvantage, you can talk to a human, and they usually speak English. They also seem, in my experience, to be able to do more than apologize - they actually can help. That is not always available with other VOIP providers.
If you need 3-4 lines, I know Callvantage offers that solution under their business VOIP offering. Maybe they can work out something for you using the business TA with your personal line, giving you two business lines and provisioning your personal line on the TA line 3 or 4. Again, a call to a human would be in order.
If the above situation is not as described, next I would ask what your internet connection is like (DSL, Cable), speed, etc. If you have the cheapest available DSL, you may not have enough upload bandwidth to support more than one line. General rules of thumb I have read say that you should have 90Kb upload speed per line, which is probably very conservative and leaves you ample upload bandwidth for computer use.
If you have cable internet, you may experience latency related problems, which usually appear as choppy voice quality. Since you don't describe this as a problem, I don't think it is an issue at this time.
So there it is, free advice, worth every penny. | |
| | Mediocrates
join:2008-05-27
Raleigh, NC | Re: Happy customer, but some suggestons for you If by 'human' you mean machine, yeah. | |
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