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Comments in response to »Review of Verizon FIOS by Dogfather by Dogfather See Profile
supertech315

join:2006-03-01
Perris, CA

What a shame

I cant believe no one wants to fix it for good . tell em u want the email for a supervisor on the billing dep. and just email him/her if problem repeats . that's what i would do

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP


1 edit

Re: What a shame

The problem is different departments handle different things. You got one group that "build" the account, then you have a different one provisioning whatever, and then billing. And even in HSI, the DSL guys are different that the FiOS guys. The problem isn't the "people' it's the overly divided up computer system and the people can't seem to get around these technical issues. It gets "escalated" every month after a long run around and after explaining what is going on every month they swear every month it's fixed but it never is.

The technical aspect of the service itself are fine. Speeds are good, latency is good. It's just billing because of the problems with how the account was initially set up. And those initial mistakes apparently can't be undone and according to one frank agent can only been easily fixed by canceling all services at the address and "rebuilding" the account which would take a week or more (to fully cancel and get those cancellation work orders cleared out).
madrhino

join:2004-07-03
·Verizon FIOS


1 edit
What a disgrace that this is STILL going on. It's past the point where it can be considered anything but company policy to treat their customers like this.

What a horrible company and experience verizon is.

The TRUEST shame is that it's been going on for so long and no attempt has been made to fix what is clearly a widespread and ongoing issue.

It's pretty darn scary when you think about it.They clearly don't care what the public thinks of them.

--
Get Verizon FIOS,The Anti-DIOS

dirtwarrior

join:2008-03-21
·Verizon FIOS

I no right

A but my problems are a thing of the past and I changed my review based on the fact that as it stands today im very happy and my negative experience can be tossed out the window given the fact Verizon took action and responsibility for my terrible install.. as I stated I got 3 months of my triple play for free and mind you there was nothing wrong with my phone service and between me and you I exaggerated my experience a tad just like you only because I was pissed about alot of other shit. so and Im testing my internet using linux wich is not supported by Verizon and thats why Im not getting full speeds but it pisses me of that they dont support it but hey in the end Im paying only $154 a month for 20/20 for internet fios TV with every channel they offer HBO STARS CINAMAX one DVR and to set top boxes pluse Im getting a $50 discount for the remainder of my two year contract plus phone and a free LCD wich I got three months after I signed up. your dam right I changed my review simply put it to you like this Verizon rules and I no there far from perfect but name me one company better then Verizon right now there is none so skeedat im not downing other companys there records on this website speak for themselves and other companys need to get with the program is all Im saying.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP


2 edits

Re: I no right

"I no right"

No one gives a shit about your experience with FiOS which by your own accounts were nightmarish. It took Verizon 3 month to get your services installed. You called your Verizon FiOS install "1/2 assed". You said your installer left without making sure anything worked. You said you had huge billing problems including double billing and that you didn't receive the price you were quoted. You said you spend 70 hours on the phone with who you called "dumb ass FiOS techs". You called Verizon assholes. That is your real experience with Verizon.
ITALIAN926

join:2003-08-16
Stratford, CT

????????

quote:
horribly overpriced TV service
Wondering who you believe offers a better value for TV service. DirecTV? My bill for Cablevision TV every month is $71 and is hardly a good deal. FiOS TV is way better, wish I could get it in my home.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA

1 edit

Re: ????????

DirecTV. I get far more HD and VOD content and better hardware for a lower price. I priced FiOS TV and while programming was fairly reasonable their HD offerings sucked ass and they were a rip-off for the HD hardware I needed.
ITALIAN926

join:2003-08-16
Stratford, CT


1 edit

Re: ????????

Ah, I guess your area hasnt been upgraded yet. NY has like 100 HD channels now, they were added like a month ago. The up front equipment charges for direcTV is crazy when you have a few HD TV's. Verizon charges $5 more a month for each STB. I guess its a wash as far as equipment.... pay now, or pay over time.

More VOD with DirecTV? How is that even possible? Connecting with your internet connection to the STB? If so, you may be the future poster child for Verizon caps . LOL. Verizon has thousands of things on-demand, Verizon by you must be run entirely different.

Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP


4 edits

Re: ????????

While cable and Verizon are getting to 100 including PPV content, D* is already at 130.

In my market Verizon wanted $16 for each HD DVR (I use 2) plus $10 for a regular HD box and $6 for a standard STB totaling $50/mo in just hardware fees. My DirecTV install included a free HD box, free standard box and hefty rebates on my HD DVRs so I will be ahead in just over a year. I do have to pay access fees though ($15). And I liked D*'s DVR hardware better, it offers 2.5X the storage capacity, big 90-min cache, internet based VOD, connections to my Vista media center, remote scheduling (including scheduling from my phone) and other features Verizon's moto boxes didn't have. At $35/mo it doesn't take long to come out ahead in terms of hardware.

The only drawback is some of the D* content is still MPEG2.
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