 
photog5555
@suddenlink.net
| problem Instead of crying why don't have a tech come out and verify signal, a bad signal can cause slow speeds. And the problem with ping times was because of a routing problem which was fixed. Those happen all the time not just with Suddenlink but with Time Warner and others. | |
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 | photog5
join:2008-08-25
Hydesville, CA
 ·Suddenlink
2 edits | Re: problem ya you have some nerve - lol crying - oh brother what are you a suddenlink tech? I clearly have no problem here at this end. I see the same ping and traceroute results from my machine and another hooked up about 20 miles away, they display the same problems at the same times, mostly its suddenlinks peering points, so they need to get on with just admitting that and quit trying to say hey unplug and plug again your modem.....
how do you know the problem is fixed ? You may even be the peering point tech for all I know - BUT NO THE PROBLEM IS NOT FIXED IF IT WERE I'd UPDATE THIS POST AND NOT BE HERE AT ALL! | |
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| z0ned2
join:2008-10-10
Rio Dell, CA
·Suddenlink
| Humboldt County - CAPPED Yup. If you're like me and pay $60 a month just for internet to take advantage of the '8Mbit/sec' download speed... You just got capped, at 125Kbyte/sec down or 1000Kbit/sec.
It's interesting the response you get from phone support when you ask them if you've been capped, then state 'oh I have the tftp configuration file off the docsis compliant modem' as proof.
Wonder how long this will last. All I know is they lost my $60. I'd rather invest in a more expensive service which doesn't change the terms per their own pleasure. | |
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photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
3 edits |  waiting
Please please someone out there re~route this California to Texas connection back to California instead of NY where it undergoes LAAAAGG from "AboveNet" and is then sent back to Southern Cal.... Or Ditch the lagging company and go with a winner therby creating thousands and thousands of happy suddenlink customers!
PLEASE~~~~!!!!
PS IT WAS NOT LIKE THIS LAST MONTH (july) OR the month before!!!!! this High latency issue and packet loss just started happening in Aug, so I know you CAN give good cable service I just want it BACK!
In fact the MS LATENCY is so bad right now it took 20 seconds to load this page and I timed out searhing google !!!
224 at 8:48 pm.... this just isnt working SL... | |
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Gofish
@alltel.net
| Re: waiting I had Suddenlink installed at my sister-in-law's house in Nashville, Arkansas because she already had TV cable with them. The situation was really confused. Suddenlink was piggybacking on Cebridge at the time. While customer service was and still is friendly, the internet speed, advertised as being 3X faster than DSL was really a bummer at about 750kbps as compared to my 2500kbps on Windstream, and on an ADSL line amplifier beyond the 1.5 mile limit at that. Current speed is still way below advertised at about 1075kbps.
What we are looking at is consolidation and mergers to satisfy the greedy stock market that continuously demands profits over quality. The situation is not likely to improve dramatically as long as that is the criteria. Quality is a concern but is hampered by those who could not care less. | |
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photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| Worse than ever at 400 ms just to google.... Still going to elcrapomundo every evening and now weekends too - when am I supposed to have high speed just from 1 am til 4 pm not on weekends ?
see all my traceroute reports now posted at
»www.photog5.com//SUDDNL/Suddenli···nce.html
PLEASE some higher up tech who is not brainwashed into saying plug and unplug your modem - have a look at the peerpoint and tell me who to write next about getting my ISP back on track! Its NOT THE DEMARCATION POINT!
geeesh its slower than dial up now - :{ | |
|
Smokey72
@suddenlink.net
| Same here - Humboldt Connection still screwed It's so bad for us in Humboldt that people have created blogs about it.
I agree with everyone from Humboldt posting here. This has been going on for over a month and nothing is getting fixed. This is BS! They keep sending techs to my house to fix a problem that is obviously not on my end. I even told them that I did tracert's from my neighbors houses and their's were just as bad, yet they keep wasting the tech's time coming here to fix nothing. Something is going on and they know about it, they are just not telling us.
Fix this or your crappy service will be minus a few customers up here. | |
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SL is SLOW
@suddenlink.net
| Re: Same here - Humboldt Connection still screwed I agree, I am in Fortuna and play BF2142 and can not get a ping below 400 after about 7pm. This has been a problem for a weeks for me (or so that I noticed) But it is pretty obvious, if you look at the trace routes, the ping doesnt go up until I hit the 2 or 3rd SL server. 8ms to SL, 285ms out from there. So it is a Suddenlink problem and if they can not seem to fix it, I am going to DSL. | |
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| | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| Re: Same here - Humboldt Connection still screwed TOTALLY
I would Agree that Suddenlink has the WORST EVER speed this last MONTH and A HALF! We should all get together our traceroutes and go to the office In Eureka and have a sit in or picket - or gripe face to face with the manager of that facility - Perhaps we should inform someone with the state of california that we are getting REEMED ... Better Biz BR perhaps?
WHat is the BLOGG address? I want to put in my two cents - heck maybe at this point its more like two bucks! (what we should be paying for this ISP per month)
A PERSON who is in managment on the east coast - said that Suddenlink basicly has oversold thier services and they just plain need to BUY more bandwith and get new routers -
I would highly recomend avoiding Suddenlink to anyone out there concidering a new ISP in ANY area not just Humboldt - cause I have people responding all throughout the USA saying they are getting the same LOUSY Latency and ping - I tell you this I am NOT exagerating - in the evening from 7 pm to 1 am ITS WORSE THAN DIAL UP -
they SAY they are working on the problem, HOWEVER I have seen very little improvement for thier "efforts" AND I havent had ANY responces other than "reset your modem and have a tech out to your house " I have told them over and over its not a problem on OUR (the customer) end - its strictly a managment problem, someone in Suddenlink just has to get off thier hind and do somthing about it ....
Sadly as I said its not just a HUMBOLDT COUNTY CALIF problem its nation wide - I have been paying FULL price for a high teer and havent even gotten an apology, the person who had responded to this post has chosen to ignore all my emails now so ya Im ready to organize something to show our disgust - perhaps Ill start with sending a letter to Times Standard, then maybe a national paper - Somebody has to set this right - it is not HIGH SPEED ! GRRRRRRR | |
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| | | rapidfire60
join:2007-11-26
Bossier City, LA | Re: Same here - Humboldt Connection still screwed  | |
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| | | | photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
2 edits | Re: Same here - Humboldt Connection still screwed RAPIDFIRE
What are you located in Suddenlinks main Office?
Texas is where Suddenlink Is headquartered - actualy Suddenlink’s corporate office is in Tyler, Texas...
So that doesnt mean a thing to the rest of the nation AND us here HUMBOLDT COUNTY CALIFORNIA who are subjected DAILY to speeds of less than what one could achieve using dial up - YES THATS RIGHT FOLKS - SLOWER than DIAL UP.....
here see for yourself folks the speeds WE HERE IN HUMBOLDT COUNTY CALIFORNIA get from Suddenlink
»www.photog5.com/SUDDNL/Suddenlin···nce.html | |
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wondering
@suddenlink.net | Re: Same here - Humboldt Connection still screwed If you all hate this service so much, why don't you go with DSL? Everything seems to be about dogging Suddenlink, yet you all still pay a bill to them, why don't you just switch and get it over with, and let DSL be your provider? | |
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| | | | | | photog5
join:2008-08-25
Hydesville, CA
1 edit | Re: Same here - Humboldt Connection still screwed Service Service Service !! I want Service here in ice Cream!
just fix the cable already Suddenlink, It goes great till it hits TEXAS where the main office is - then they throw HUMBOLDT county into an already congested pipe - ..........grrr | |
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Pete Abel
Premium
join:2008-01-15
Saint Louis, MO
·Charter Pipeline
| Circuit Issues I'm with Suddenlink. While I don't know the exact cause of your issues, I do know we have ordered a larger circuit for additional capacity in your area (Humboldt County). The third party vendor for that circuit is usually quite reliable but is taking longer than normal, in this case, to fulfill our order. We are staying on them daily, to do what we can to expedite delivery. In the meantime, we apologize for any inconveience.
As a company, we are also evaluating improved diagnostic or "predictive" tools that will give us better estimates of growing bandwidth demands -- which in turn should improve the timing for ordering and installing additional capacity, helping prevent this type of issue in the future. | |
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humboldt
@suddenlink.net
| Re: Circuit Issues Hah that's rich. You should know the exact problem by now, it's over a month old. Bad form trying to pass the buck on a nameless third party vendor. I can't help but think you are blatantly lieing with make a statement like that. You aren't some small potatoes company struggling to get an order from across the sea in the 1800's. It's 2008, whatever it was should of been shipped and installed weeks ago. | |
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| | Pete Abel
Premium
join:2008-01-15
Saint Louis, MO | Re: Circuit Issues We have no vested interest in lying, nor do we gain anything by the delays in our order. Believe what you wish. | |
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humboldt
@suddenlink.net
| Re: Circuit Issues I'd imagine you save a lot of money by taking your sweet ass time updating the network in humboldt county. Instead of paying for the hardware to support all of us with reasonable stable connections, you upgrade the bare minimum and pretend to be bewildered when things start to fail.
After all, you guys have a monopoly in humboldt and us poor customers have little to no alternative to your service except to grit our teeth and bear it if we want high speed internet.
I'll be damned if I sit idly by and not say anything. | |
|
SULLENLINK
@suddenlink.net
| slow speeds cant stand it any more lol please fix Im gona go Nutzzzzzz
EVERY NIGHT SAME THING INTERNET HERE IN HUMBOLDT LOCALY IS FINE OUR PING GOES BAD ONLY ONCE IT REACHES TEXAS, ***SUDDENLINKS HEAD QUARTERS*** OBVIOUSLY SUDDENLINK THEN TAKES OUR SIGNAL AND CRAMS IT INTO A PIPE THAT IS ALREADY FULL, PERHAPS THINKING THAT WE HERE IN HUMBOLDT WONT NOTICE, uh HELLO - WE DO NOTICE THANKYOU VERY MUCH - the PROBLEM isnt here in HUMBOLDT COUNTY CALIF - ITS IN THE CORPERATE OFFICE AT SUDDENLINK - COME ON TOGGLE THAT BANDWITH SWITCH THE OTHER WAY SUDDENLINK - GEEEEEEESSSSHHHHHH | |
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photog5
join:2008-08-25
Hydesville, CA | I didnt think you could top that BUT WELL now tonight I have 100% packet loss too - nice didnt think it could be made worse - lol | |
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JosefK
join:2008-09-17
Eureka, CA
| Been on the decline since august!! I got much better customer service when i accidentally misdialed and got transferred to the business line.(wow no waiting!?) They politely transferred me to their customer service, and they drew up a new ticket for me etc etc. (Ahh remember how it was to be a new customer?) Unfortunately the technicians seem at a loss for what to do. I have been communicating with them (sometimes effectively), and when they do listen, the solution is to send out a frustrated tech and replace my modem. Anyhow my connection speed, advertised as fast (65$ a month fast) is more like 2400 baud at the moment. For a while there it seemed alright, but as of Sunday my connection speeds drop at 7pm through about midnight. | |
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BBB
@suddenlink.net
| Re: Been on the decline since august!! Here's the information you will need if you are contacting them regarding Humboldt.
Golden Gate Better Business Bureau
(Oakland, CA)
1000 Broadway, Ste. 625
Oakland, CA 94607
Phone: (510)844-2000
Fax: (510) 844-2100
Email: info@goldengate.bbb.org
Web: »www.goldengatebbb.org | |
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sdkeller72
join:2007-02-27
Eureka, CA
| Nothing New Well I guess I'd check in for my weekly visit to see if there is any new info here, but still the same old BS  I'm giving them two more weeks. If this don't get fixed in two weeks, I'm canceling my phone service, my cable and my internet that are all with Suddenlink.
DirectTV and AT&T here I come!!! | |
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| sdkeller72
join:2007-02-27
Eureka, CA | Re: Nothing New BBB complaint filed, I will keep you posted to the outcome. | |
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| photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| ya man Im sorry to say if anything its getting worse........
I wish I could go elsewhere... PG@E is talking about fiber in our area hopefully it will happen...
DSL rocks over the local cable (Suddenlink) - at least for the last two months..
PETE ABLE said they are looking into buying a loop in the humboldt area - nothing looping around here but the loopy answers - | |
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SteveP75904
join:2008-03-29
Lufkin, TX
·Suddenlink
| HQ Suddenlink Headquarters is not in Tyler, Texas. Thats where the call center and the noc is. It also houses the telephony switch for routing suddenlinks telephone traffic as well as their local Tyler headend. like Pete said, they are in the process of fixing an issue in HUMBOLDT COUNTY. Sorry you can't play Counterstrike with your high ping which you've proven is not on suddenlinks network over and over again.
--
A government large enough to provide you with everything, is also large enough to take everything away. | |
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HUMBOLDTIAN
@suddenlink.net
| Re: HQ ok if thier headquarters is in say MO than well my bad, sorry, BUT you go on to say that the issue is not on Suddenlinks network - SO why then do my ping tests go from "9ms" on the hop "3" then on hop "4" 66.76.31.161 cdm-66-76-31-161.lfkn.suddenlink.net Lufkin, TX, pings at "215ms" "Suddenlink Communications SUDDE-NETBLK-66-76-0-0"
SO the HUMBOLDT traffic looks great (9ms) till it gets there (TEXAS)- then it goes to "215ms" on the 4th hop -- -how is that a HUMBOLDT issue? Sure seems to be that its an issue on the Suddenlink end - EITHER WAY EVERY NIGHT we get this and no one has fixed it in over TWO months - then you act as if its our fault for not being patient - when I have repeatably requested a phone call - from ANYONE in managment - YOU wont send an email explaining your "situation" ... I have spent many minutes on the payphone with you guys and gotten nothing but the runaround - THATS right Im PERTURBED I cannot play Counterstrike Source - Im certain you think this might be a minor issue - WHATEVER I pay for the connection to do with what I want(gaming is part of what your marketing is targeting), shouldnt matter If Im playing tiddlywinks Online - what you should be focused on is improving Customer Service and FIXING this issue - where our internet is fine until it goes to TX on a Suddenlink block goes to EL GARBAGEO!!!ONE WOULD THINK that you should believe in your product - dont you? HAS ANYONE EVEN CONCIDERED writing a letter of explination to the customers of HUMBOLDT county CA offering apologies and perhaps an honest presentation of what the REAL problem is and how you are adressing it at present and in the near future if need be - nope - nada - zilcho - PLEASE DO EDUCATE ME at least thats better than being ignored............... | |
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| | JohnnyFlash
join:2008-12-11
95501-3914
| Re: HQ Well said! I felt like I was the only one going from a low ping early in the day to getting kicked for a high ping around 6pm until at least 11pm... Yeah, I got the "advice" to reset my modem. This is the response I got from my latest email asking whats up with the high ping in the evenings.
Thank you for your inquiry. Suddenlink is committed to providing the best customer service possible.
We are aware of the speed/latency issues in the Eureka area right now and are working towards a resolution. Your information has been forwarded on to Operations in your area for further research. We apologize for the inconvenience.
We hope that we have been able to provide you with the information you requested. If we have not, or if we can be of any additional service to you, please do not hesitate to contact us again.
A straight explanation would have been preferable. | |
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techs HAHAHAHA
@suddenlink.net
| there are multiple users here with the same problem, and trying to belittle people for gaming kind is counter productive, mr suddenlink tech. I think gaming pings are a CLEARER indicator of where we stand as far as the bandwidth we are paying for. Hey and keep placating people, see where it gets you, suddenstink. (oh yeah it will be here tomorrow, WE PROMISE) DSL offers a constant speed at least, correct? | |
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| SteveP75904
join:2008-03-29
Lufkin, TX
·Suddenlink
| well to clarify things for you Mr Anonymous, I never said I was a tech. See where fingerpointing and bashing gets you. If the problem is noted, which it has been by Pete Abel, it will get handled I'm sure. Not too sure why its routed through Lufkin and not Dallas but I'm sure there is some reason.
--
A government large enough to provide you with everything, is also large enough to take everything away. | |
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See 17 replies to this post |
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augh
@suddenlink.net | I'm going to punch a small child soon if this doesn't get fixed.
This internet is more like:
Sudd....1 minute later...enlink
If I still had a phone port I'd just use that for christ's sake. | |
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| |
Dear suddenlink
@suddenlink.net
| Re: HQ It really is horrible service up here. And it obviously is a congestion issue. I just did a trace route from Stanford.edu to my router. Notice hops 10, 11 , and 12 (all suddenlink affiliated):
traceroute to ***, 30 hops max, 40 byte packets
3 rtr-border1-p2p-core1.slac.stanford.edu (134.79.252.133) 0.667 ms
4 192.68.191.245 (192.68.191.245) 0.491 ms
5 sunnsdn2-slacmr1.es.net (134.55.217.2) 0.671 ms
6 sunncr1-sunnsdn2.es.net (134.55.209.98) 0.924 ms
7 eqxsjrt1-sunncr1.es.net (134.55.220.85) 1.548 ms
8 mpr1.sjc7.us (206.223.116.86) 109.313 ms
9 64.124.200.186 (64.124.200.186) 77.732 ms
10 cdm-66-76-31-162.lfkn.suddenlink.net (66.76.31.162) 262.018 ms
11 s208-180-36-66.snjs.ca.sta.suddenlink.net (208.180.36.66) 263.629 ms
12 c75-111-42-99.unknwn.ab.dh.suddenlink.net (75.111.42.99) 279.861 ms
The raw part about all of this is that we have no other choice in Humboldt County, unless we want to go with DSL. Unfortunately, I can't switch to DSL because the 3 other people I live with want to have cable TV and they want one cable/internet bill instead of multiple.
Pete Able, or any other suddenlink techs, do you have any new information on developments being made here? I know it's like a broken record on this forum, but we have no options. Any and all information would be nice, Thanks.
-Unsatisfied customer | |
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| sdkeller72
join:2007-02-27
Eureka, CA
| They still haven't fixed this yet? Can't say I'm surprised. They only understand one thing - their bottomline. More of you need to to leave. When they start losing money up here, they will be forced to fix the problem or sell the network. Go back to dial-up at least it's consistent. | |
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photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
| latest round of problems Around the 5th of this month we had a storm blow thru Humboldt County - When I got home I found my latency had gone from 25 to 150 ms... Im a gamer this doesnt work in gaming - and I have 100% packett loss in three hops - I tried calling Suddenink and all they say is "storm damage has caused outages in Humboldt county" with no other explination or ability to leave message - just an endless loop of Sudenlink comercials "YAY" - now its been 12 days and I still have bad connection, »www.myconnectionpc.com/explain/a···fidle=82
I am getting response from Pete Able here and some local techs BUT the "problem isnt in Suddenlinks" realm, or its not thier routers or hops... its Above Net according to my own diagnosis, HOWEVER Suddenlink CHOOSES to do biz with this company and therfore SHOULD go with some other Supplier to ensure quality product for thier consumers... Ie ME... I hope someone resolves this issue once again cause this connection just SUX...
photog5 | |
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Kermit TX
@sbcglobal.net
| Suddenlink...been there done that I Agree that suddenlink sucks, i play Call of Duty 4, and WaW on Xbox live, and at any time of day i get a 1-2 bar, IT SUCKS i got frustrated and switched back to ATT. But recently my friend who dosent have a landline phone has been stuck with suddenlink said suddenlink's connection jumped up, and hes getting 4 bars! he said that small towns have been getting capped, and that a lawsuit was filed. I googled it though, and i couldnt find much on it, so i dont know... | |
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JonJohns65
join:2002-04-23
Rohnert Park, CA
·Suddenlink
| We Demand Competition! So don't get me wrong, I H8 Suddenlink as well, But you should understand, they are a small-fry company, right? they are trying to expand into 'new' markets, (New to them) like Humboldt, and where I am, in Southwest Missouri. TimeWarner, and ComCast were small fries in the ISP world, and they expanded, and grew, and became the top of the heap, and now are deciding the fate of the charging structure for the rest of us.
So, I guess my point is, don't push too hard for the small guys to go out of business. Without their competition, it would be ComCast, or nothing, and you would have to pay by the second to play CS Source!
My second point is this, Although the BBB is a great source for you to vent your frustrations, and I use it too, and have reported Suddenlink in the past, Wouldn't it be more prudent to write your congressional representative? Why you say? because Suddenlink has a Monopoly! So do all cable Providers! Sure, I can get a Satellite Dish, and DSL, and pay the phone company, and I can get all the things Sudenlink provides, right? So there is no Monopoly, but there is no competing Cable company.
So then, if there was one company running Gas Stations in town, but you could buy gasoline in one liter bottles at wal-mart, then that gas station would not technically have a monopoly.
The Cable companies are not participating in fair trade practices, by forcing us to not have a REASONABLE choice. Sure we always have the choice of moving away, or living on Mars, but we should be demanding real CHOICE.
In my home town, Suddenlink bought out the other smaller Cable company, while it was in the middle of upgrading our towns Cable Infrastructure. They got bought, didn't finish the upgrade, and now we are not even on the Suddenlink list to get upgraded. No HD, no high Speed, no Telephony, crappy quality, and when I call Tech Support? They pass me around from Call Center to Call Center because no one knows who we belong to.
Finally, Competition makes one work harder. And the Consumer wins. Write to your Congressional Rep, and Senator, and get Cable Monopolies Fixed. | |
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| browniept
join:2009-05-22
Dover, AR
| Re: We Demand Competition! There's a Suddenlink list to get upgraded?? You know if you're on it or not?? I'm in an area where we can get Suddenlink cable TV and that's it. I have inquired more times than anyone would care to count and can't get a straight answer. I've been told everything from next month to next lifetime. Apparently it's pandemic. Our telco (CenturyTel) has no idea when they're upgrading either. This leads one to two possible conclusions:
1) It's a trade secret. OK, then tell me it's a trade secret. Tell me you can't release an upgrade date. Though why it's a secret is strange. It's not like anyone's going to beat you to it. Your competition does nothing only because they can't do less than nothing. Or...
2) These people have no @#$%^&* idea what is going on with their systems. The empirical data would support this conclusion.
Or am I ranting? | |
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photog5
join:2008-08-25
Hydesville, CA | fIXED AGAIN! Thanks Suddenlink for your dedicated attention to my issue... Ill try not to gripe too much more -- :} | |
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