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Comments in response to »Review of VoiceStick by trafael1 by trafael1 See Profile
BruceN
Hi

join:2006-11-17
Roswell, GA
·Future Nine Corpor..
·AT&T U-Verse
·Comcast

N2N program

Not sure the customer understands the calling plan. A Next 2 Nothing account is a pay as you go and USA calls are 1.9 cents a minute.

I contacted the customer, hope the minor billing issue he had is solved to his satisfaction.

Bruce Nicklin VoiceStick
permalink · 2008-10-05 20:52:11 · Reply to this
trafael1

join:2002-11-30
White Plains, NY
·VoiceStick
·Verizon FIOS
·BroadVoice
·Optimum Online

2 edits

Re: N2N program

Voicestick charged higher rates on 2 separate accounts that 2 of my family members have (almost doubling the cost of calls). There is something screwy in their billing. Unfortunately the way the bills are sent it is almost impossible to catch this unless you manually add up all charges and see that it doesn't match the actual billing.

A refund was issued. I am not sure however how long this issue was going on for and I have no way to check.

Company promised to look into this error and fix it. Will keep an eye on it.
permalink · 2008-10-06 11:28:49 · Print · Reply to this
Forums » comments on review of VoiceStick

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