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Comments in response to »Review of TekSavvy Solutions Inc. by saberX by saberX See Profile

R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON

Oish...

Argg... PM me your details so that we can have a look ok?

The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON

Re: Oish...

I think your problem started when you moved to a new house.

New line, new situation. Your old line was probably better.

DJ R
Premium
join:2005-06-12
Brossard, QC
·Bell Sympatico
·TekSavvy Solutions..

Re: Oish...

said by The Flash See Profile :

I think your problem started when you moved to a new house.

New line, new situation. Your old line was probably better.
Indeed, not every house lines are the same. For example, about 1 year ago. My old house line was horrible as ever. TekSavvy was trying to lower my profile to keep the line stable.

My new house line is rock solid at the moment. (Knock on Wood)
saberX

join:2007-12-18
Toronto, ON
what details do u need?

R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON

Re: Oish...

said by saberX See Profile :

what details do u need?
The account details.... name/number..
saberX

join:2007-12-18
Toronto, ON

Re: Oish...

pm'ed earlier

R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON

Re: Oish...

hmm.... never got anything....
saberX

join:2007-12-18
Toronto, ON

Re: Oish...

sent again, this time Instant msg. Last was email (maybe u have ur email set wrong or something).

TSI Rick
TSI Rick
Premium,VIP
join:2007-02-17
Merlin, ON

Re: Oish...

There were some problems with the upload that were corrected. The problem is speed is not guranteed.

Here are your current line stats:
Line Status: In Service UpTime:
Line Profile: d6016/u800 on Interleaved Last State Change: Thu Oct 16 09:46:21 EDT 2008
Operational Status Speed (Kbs) Relative Capacity Occupation (%) Noise Margin (0..31 dB) Signal Power (0..20 dBm) Attenuation (0..60 dB) Block count
UpStream 800 78 5.0 12.0 6.0 1.2540932E8
DownStream 6016 51 20.0 10.0 15.0 2.14748365E9

Looks like Bell put you on a 6meg connection. Now as for the upload, you also need to take into effect the ~18% overhead that PPPoE causes. That would put the maximum at ~82KB(kilobytes/sec) also take into effect everyhing interal, process speed/minor loss between PC and modem and/or router and between 70-80KB/s is approximately where you should be. There is no 100% way to be exactly the same speed every single time you upload a file.

Regards,
Rick
--
TSI Rick - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
emoci

join:2007-05-29
York, ON


3 edits

Line max

UPDATE OCTOBER 18: Should have posted this review a long time bak.

Thanks for all ur help guys. Speeds have improved drastically.

Delay in web browsing has improved by a lot. Upload bumped up to around 72kBps from 50kBps. Download is around 400kBps now. I'm loving it. So basically this means there was nothing wrong with my telephone line?

Another Question can the upload not be improved further? I mean 800k is technically 89kBps. If I can get even 80 I would be happier. That's what I was getting with Bell.
Keep this in mind, a properly working 5M/800 line, would actually have speeds at 4300 kbit/670 kbit after overhead so that's 530 kb/s and 83 kb/s ...

You've also gotten really lucky in that bell put you on a 6/800 profile ... so those speeds may get slightly higher...

All that remains is to watch your line for a while. Grab stats with DMT, especially to determine SNR and errors. If things look good, you may be able to get bumped to FastPath from Interleave as well...

In general, if things aren't working out, it is usually easier to try the Direct Forum...if not for anything else, you can explain in detail what you're experiencing and the tech can read and re-read to pick up all the clues...

From what Rocky Posted:

-You're on Interleave

-UpStream
Sync:800
Line Capacity: 78% used
SNR: 5.0
Attenuation:6.0
(That attenuation with that SNR doesn't quite fit, but I bet you're on an IKNS remote, and they're buggy when reporting, Bell knows it but has yet to do something about it)

-Downstream
Sync:6016
Line Capacity: 51% used
SNR: 20.0
Attenuation: 15.0

All in all you have a sweet line...

Hope you have a chance to update your ratings now ...
saberX

join:2007-12-18
Toronto, ON
·TekSavvy Solutions..

Re: Line max

what's interleave/fastpath?
what do u mean I might get bumped to fastpath?

I understand it's not possible to achieve those exact rated speeds.

I will update my ratings once I verify the
reliability/stability of these speeds. Give me some time.

PS I can't find DMT, is it a software?
emoci

join:2007-05-29
York, ON

Re: Line max

said by saberX See Profile :

what's interleave/fastpath?
what do u mean I might get bumped to fastpath?

I understand it's not possible to achieve those exact rated speeds.

I will update my ratings once I verify the
reliability/stability of these speeds. Give me some time.

PS I can't find DMT, is it a software?
DMT (well the copy for the Speedtouch Modems anyway): »www.2cent.de/dmt/v7/dmt.zip

For a list of other compatible modems see »dmt.mhilfe.de/

The difference between Fastpath and Interleave is a latency change. Fastpath has better latency, but Interleave can produce better stability on problematic lines.

It makes no difference whether you're on FastPath or Interleave when downloading a file, where you'd feel the difference is on gaming, streaming and the like...

TSI Steve
TSI Steve
Premium,VIP
join:2007-01-12
Chatham, ON

said by saberX See Profile :

what's interleave/fastpath?
what do u mean I might get bumped to fastpath?
Two good explanations of Fast / Interleave
»Verizon Online DSL FAQ »Fastpath and Interleaving

»AT&T Southeast Forum FAQ »What is meant by 'FastPath' and 'Interleaving'? What is a 'Noise Profile'?
--
TSI Steve - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

DJ R
Premium
join:2005-06-12
Brossard, QC
·Bell Sympatico
·TekSavvy Solutions..

said by emoci See Profile :

Keep this in mind, a properly working 5M/800 line, would actually have speeds at 4300 kbit/670 kbit after overhead so that's 530 kb/s and 83 kb/s ...
That's correct, same here with Fastpath 5M/800 line. Nothing is 100%. Not possible unless you are one foot away connecting directly to the server .

NeoStylez
Cheers

join:2008-02-10
Peterborough, ON
·TekSavvy Solutions..
·Rogers Hi-Speed
·Cogeco Cable
·Look Communications

Re: Line max

said by DJ R See Profile :

said by emoci See Profile :

Keep this in mind, a properly working 5M/800 line, would actually have speeds at 4300 kbit/670 kbit after overhead so that's 530 kb/s and 83 kb/s ...
That's correct, same here with Fastpath 5M/800 line. Nothing is 100%. Not possible unless you are one foot away connecting directly to the server .
Mmmmm build your house on top of a CO
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