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Comments in response to »Review of Shaw by Mango by Mango See Profile

anonymice

@shawcable.net

re: voip

I use a sip trunking service for my house phone and an asterisk box. My phone calls are clear and generally great unless I've got my connection saturated with downloads and traffic. Have you tried setting up a real QoS setup with your system, weighting your voip packets higher than your other packets, or just pausing downloads when you're on the phone? Generally if you do these things, or throttle your other bandwidth so your voip packets always have a little room (my voip setup is 24kB/sec up and down during a call) keeping in mind your network overhead, you should never have any issues with calls.
permalink · 2009-01-05 17:18:00 · Print · Reply to this
Mango
toao.net

join:2008-12-25
Vancouver, BC
·Shaw
·voip.ms
·Callcentric
·LINGO
·Netfone
·Digital Voice

Re: voip

Good to hear you've been having positive experiences. If you do not mind me asking, what city are you in?

I did use QoS on my routers, which worked well in West Vancouver - I could even run torrents without having any voice quality issues. In the other locations, I noticed quality issues even when the VoIP device was the only device on the network.
permalink · 2009-01-05 18:55:01 · Reply to this
MJScott

join:2009-03-04

distinctive ring

quote:
Another thing I noticed is that while Shaw supports distinctive ring, you cannot turn off Voicemail for the distinctive ring number. This means you can't use it for a fax. Telus does support this.
you may want to call into tech support for that, as far as i know this has been doable for a very long time. I quite often see customer service improperly setting up DR lines that people want to use for faxing and it only take a few second to configure it properly on Shaw's side.
permalink · 2009-06-06 18:22:47 · Print · Reply to this
Mango
toao.net

join:2008-12-25
Vancouver, BC
·Shaw
·voip.ms
·Callcentric
·LINGO
·Netfone
·Digital Voice

2 edits

Re: distinctive ring

Interesting. It was Tech Support who told me it couldn't be done. Do you work for Shaw, or are you a customer who has done this?

Thanks for the information.

Edit: Any idea what strings I can pull to get overlines with the same outgoing Caller ID?
permalink · 2009-06-06 20:30:29 · Reply to this
MJScott

join:2009-03-04

Re: distinctive ring

I worked in Shaw tech support for quite sometime, and more specifiably i was a dedicated phone agent. Its definitely possible to turn those settings off..

and as for the overlines caller id.. im not touching that with a 10 foot pole haha
permalink · 2009-06-07 05:32:31 · Reply to this
Mango
toao.net

join:2008-12-25
Vancouver, BC

Re: distinctive ring

Oh really? Do I detect some gossip?
permalink · 2009-06-07 11:39:44 · Reply to this
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