Oinktastic
join:2005-08-24
Scarborough
 ·TekSavvy Solutions..
 ·3 Web
| I gotta admit, that's pretty bad... I'm getting sick of companies having completely separate departments and sales reps who cannot communicate with each other. The point of having computers, to access your information, is completely lost if they're not actually able to use the software to anyone's benefit.
I'm not sure what this software looks like myself, but I would expect it to have a place to save notes and keep track of your complaints and your current situation. Besides keeping track of your personal information, this would be the main reason for their staff having computers in the first place, I would assume. Maybe that's too much to ask for.
Now whether it's a problem with the rep/software losing your information or if it's just the salesperson flat out lying to you is a different matter. In any case, something should be done about this constant miscommunication and these random charges that drive customers crazy and onward to another company.
Having said that, I'm using 3web in Toronto Ontario where there's no cap that I'm aware of. Many years ago when it was first activated, I was given correct information and didn't have to go through hell to get the connection set up. The billing was also done correctly and I actually have never had a reason to call in since then. This is why I'm still with them.
If I had to do it again today, it might be a different story. I just want to assure people that there are success stories with 3web/Cybersurf/CIA amid the painful ones... :P |
Re: I gotta admit, that's pretty bad...