 MartinM
join:2008-07-21
Montreal, QC
| Explanation Customer signed up from Ukraine and provided a Canadian address. This kind of application requires a 24-48 hours review process before we activate the account due to a high level of fraud attempts coming from sign ups from this country.
Account was activated the next day of the sign up. I'm really sorry that the aforementioned circumstances did lead to a delay in your approval process but I do not believe this is a fair review of our service. | |
|
|
Uberhare
join:2009-02-15 | tech support Try contacting them again. I was able to get help even on a Sunday via email. | |
|
Arne Bolen
join:2009-06-21
Denmark
 ·Callcentric
·voip.ms
| Terms and conditions of service The following from Terms and conditions of service is important:
"3. VoIP.ms is not intended for end users, and the customer shall understand that the level of support, and the service offered is intended to customers with a higher technical level."
Any end user without "a higher technical level" should be aware of this.
I think it is not fair to expect the same level of support as Callcentric and other providers intended for end users. VoIP.ms clearly is intended for customers with very good technical skills. | |
|
 | MartinM
join:2008-07-21
Montreal, QC
1 edit | Re: Terms and conditions of service I would like to clarify that it's not a common but isolated case. Basically, customer uses a CallerID number that is not one of our numbers. We have no problems with that, but some of the numbers owned by a carrier that the customer called block this specific CallerID number. Because the number is not with us, we are not able to go further in our investigation. Solution is to use a different callerid number, or contact his provider that owns the CallerID number set with us.
The fact that the problem was his callerid number has been reported to the customers the first time he has contacted us about this issue. | |
|
| | kenja00
join:2009-01-28
·voip.ms
·callwithus
·Callcentric
3 edits | Re: Terms and conditions of service said by MartinM  :The fact that the problem was his callerid number has been reported to the customers the first time he has contacted us about this issue. Please be honest, I'm just trying to get to the bottom of it, not make you look bad...
-----------------------------
REFERENCE NUMBER: LTK151029939147X
Dear Ken,
I've been able to reproduce the issue when calling from UK Server with CallerID starting with 403 291.
We've changed the route for Canada on this server and this should resolve your issue. Let us know if this happen again. We apologize for the inconvenience.
----------------------------
In all other responses, there was mention of caller ID problem, but each response there was a "We'll look into it" or "We're still on it" Like I said earlier, I like VOIP.MS service when it works - but FOR ME it doesn't work with my caller id... My caller id works perfect with Callcentric, LES.NET and Internetcalls to the same carrier... I'm still thinking it's something on your end... | |
|
kenja00
join:2009-01-28
·voip.ms
·callwithus
·Callcentric
1 edit | Further update For those who may be having a similar problem... I contacted DIDWW support and this was their response
-----------------------
DIDWW have nothing to do with VOIPMS provider, Also DIDWW offer only DID numbers for incoming calls.
The issue you are just describe here related only to your Voip provider.
If call failed from any provider the first thing you should do is check with your provider what is the reason for this fail.
We are sorry but your issue is out of our hands and should be investigated by your Voip provider more deeply.
------------------------ | |
|
mobiletelco
@netvigator.com | Not our Problem.... Its called, "PASSING THE BUCK" | |
|
|
|
|
