ISP Review remarks - dslreports.com

pissed off

@rogers.com

from:
XA

yeah well so you think ...

after switching from a lackluster dsl service from bell to rogers i have since been unable to use p2p apps at all. mind you i can connect to said p2p servers and chat as such but downloading and uploading is impossible. i have been able to only get one user to connect to me so far and at a blistering 5kbits/sec yeah bits not bytes. prior to having the rogers extreme 10meg down 1 meg upload service installed i was able to upload to the same user at 70kbytes a sec. the dsl service was an advertised 6 meg down 680k up. but being that the phone lines it was running on are circa 1970's i could only muster a 4meg download.

after calling to complain to rogers the first time i was directed by the rogers CSR to contact Microsoft for a solution. although i fail to see what Microsoft Canada is going to do about internet shaping...
after the second call i got a case number and a hollow " we'll look into this"
the third call netted me a "we don't support p2p apps" and was abruptly directed off the phone.
the fourth call after directly asking to speak to a tier 2 tech got me bold faced lies "we don't shape our p2p transfers" i asked for the supervisor... ten minutes passed and i got a rather defensive man named Ian CSR rep #E492. Ian informed me after i had directed him to this and many other forums with thousands of posts indicating their dislike for the new rogers internet. after nearly 40 mins on the phone with ian i recieved little resolution aside from wanting a different isp.
things i forgot to enter in this post....

- installer disconnected my dedicated DSL line ( still have half a months service paid for) i mean he pulled the bell wires out of the distribution block [this has NOTHING to do with rogers services]

- rogers claimed today that i have downloaded 75% of my allotted 95GB for the month (including today i have had the service for 9 days hard to imagine transferring 85+ GB with the inability to connect to anyone)

- and what takes the cake for me .. Ian " I'm sorry i don't know how these p2p aps connect or work" coming from a tier 2 technical supervisor for rogers internet services. perhaps he should look into another field of work ??

day 11 still no fix'x

permalink · 2009-01-30 03:29:23 · Print ·


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yeah well so you think ...

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