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Comments in response to »Review of magicjack.com by brut7 by brut7 See Profile

pmore

@rr.com

Magic Jack Undependable

Ive had three MJs for a year now all on three different computers as they require. Ive had numerous "chats" with them trying to get them working as the public is lead to believe. Their technical support is good for what it is, but very frustrating too. Each time I chat with them its either repeating the same operations suggested by each tech or someone comes up with something completely new. Weve been all over the computer in and out of different programs, reseting or changing defaults, rebooting, etc. Ive had road runner here 12 times to improve service and have signed up for "Turbo". No matter what I do, the system does not work dependably. Most of the time people on the other end can not hear me due to chopped words. Sometimes delay is horrible, but mostly chopped words. I have to repeat myself over and over if trying to give someone a phone number. If only Magic Jack would quit hiding behind computer screens with chat techs and care enough about their customers to actually answer a call or at least return one. After all, they are a phone service.
permalink · 2009-02-12 09:49:01 · Print · Reply to this

brut7

join:2000-10-06
Babylon, NY
·magicjack.com

1 edit

Sorry, too bad you bought three

Sorry it doesn't work well for you.
Almost a week since I wrote my review. No complaints from my wife. Their was a brief period where it didn't work, the laptop downed updates, installed them and rebooted automatically. I had to check it out and log on (MJ software doesnt start untill you log in to the computer) but then set it to just notifie me about updates so that won't happen again. I've had transmission troubles on my car and in panic mode made multiple phone calls on my home phones without even thinking about MJ or how it works, just used the phone; nothing wrong, it just worked. It does seem to ether work for you or not from what I've read. It works for me. I cannot diagnose your troubles from here but I'd say it's your ISP. Probably lousy ping times or your ISP wants you to use their voip service.
permalink · 2009-02-13 02:31:36 · Print · Reply to this

sro123

@verizon.net

Verizon

If you are limited to Verizon as the only available broadband connection you pretty much have to stay with their local service because if you cancel the local verizon phone service they will double the broadband fee but you have to keep the broadband in order to use magic Jack. How do you get around that?
permalink · 2009-02-14 14:31:08 · Reply to this

brut7

join:2000-10-06
Babylon, NY

Re: Verizon

Got me on that one bud.
permalink · 2009-02-14 14:52:51 · Reply to this

brut7

join:2000-10-06
Babylon, NY

Still Good

Months later and it still works as well as I previously reviewed.
permalink · 2009-04-06 00:16:35 · Reply to this
Forums » comments on review of magicjack.com

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