 
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Take some pictures of the installs... And whatever you can and post them in the Metrocast forum. The guys there can really help out. | |
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Opticwonders
Premium
join:2009-03-31
united state | Re: Take some pictures of the installs... Okay. I've added some pictures in the Metrocast forum. | |
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Fluke
join:2008-06-24
Plainfield, CT
2 edits | Welcome to the forums Welcome to the forums. Sorry about the trouble you are having.
Join us in the forum for metrocast and maybe one of us techs that work for metrocast can help you
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Get cape... wear cape... fly! | |
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Opticwonders
Premium
join:2009-03-31
united state
 ·Metrocast Communic..
·Comcast
| Re: Welcome to the forums Comcast is the ISP where I live and I am very happy with it. Metrocast is at a different location here at the non-profit school.
Also, any time I ask to upgrade/change etc. my account, they insist that only one person can do that and I will have to leave a message, etc... | |
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jmccarvill
join:2009-07-07
Tilton, NH
| Metrocast has problems I live in Tilton, NH and have the 7MB cable modem package from Metrocast. The speed is great during afternoon hours while everyone is at work (including me), but between 7 pm and around 10:30 pm the download speed is almost unbearable.
I clock speeds using speakeasy.net to NY or Chicago at around 1MB ev ery night. I have contacted their tech support people by phone 4 times in the last couple of weeks and by email 3 times. They tell me it has been elevated to "Tier 2", but I think they are just waiting for me to go away. The people I have spoken with seem sympathetic and polite, but do not appear to be getting anything done.
I am very disappointed because I would like to be able to watch some streaming video and actually use the internet at home without becoming completely frustrated.
I also have a Metrocast business line at my office in Northfield, NH and I am able to clock high download speeds there at all hours.
I think they are just skimping on their main pipe and need to provide more bandwidth for their customers or stop offering 7MB service. Call it 1MB download service and I would not be angry (I also would not be paying for it). | |
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