 
gharvey
@skybeam.com
| garbage company 5 years of living hell because they were the only game in town. Every negative thing that anyone has said is true for me. Started out as LP Broadband. Used the service for my business in town and out at my house. Had to stop using the service for my business because of the down time. Found the best way to force them to fix things is to go to their office and let it rip. | |
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considering
@wildblue.net
| Re: garbage company Ok, neighbor is getting this service and I am considering it. I'm with Wildblue as was my neighbor. Tired of the costs and outages due to weather, I'm obviously looking for something else.
Not much available around here, no DSL, No cable, a very bad at&t dialup which I lived with for 6 years.
Is this really such a horrible choice for services? | |
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| | iansltx
join:2007-02-19
Golden, CO | Re: garbage company It will *probably* be better than WildBlue, but sounds like you can't count on it. I've heard good and bad things about Skybeam myself... | |
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| buelatfb
join:2009-07-09
Fort Lupton, CO
 ·Skybeam.net
| Their service is progressively getting worse the past year. What do you expect? They started out with 6000 customers, and couldn't handle it. Now they have worked up to 15,000+ customers. They are completely overwhelmed. Poor management throughout the company also.
DOOMED for failure.... | |
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Walking Away
@urbanbroadband.net
| Good by, good riddance... I signed up originally when the company was called Suburban Broadband. Service was great and the people were extremely helpful and responsive. The company underwent a few names changes over the last few years but the service remained fine.
Then Skybeam took over.
Over the last several months, internet speed has been slowing to a crawl. Simple websites now require multiple attempts before they will appear on screen. Upload times via FTP are ridiculously slow (200Mb file took 4 hours to upload). Download speeds are a joke. And this is with a DSL line!!!
I contacted tech support and got ZERO workable help. Not a clue was to be had by the two people I spoke with. I was told to expect a follow-up call to determine a solution... never happened.
Result: I've contacted QWEST and my service is being transferred this week. Am I happy about that? Not really. But I need reliable internet service and Skybeam is unable to deliver. And I don't have time to deal with tech support that is non-responsive to customer issues. Loyalty to a company stops when the company expects me to continue paying a monthly fee yet doesn't see fit to deliver on its promised service.
Avoid Skybeam if you need fast, reliable internet service. | |
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urbanwarrior
@comcast.net
| Re: Good by, good riddance... Im not here to defend Skybeam as I was fired by Wispertel last summer, but just to clarify a few points and to be of help. Suburban Broadband was purchased a couple years back by JAB Wireless, mostly for its VOIP Structure. Suburban broadband has a couple hundred subscibers mostly on 802.11 wireless networks. A few folks like you were on DSL which was purchased and resold from Qwest. The DSL assests were worthless and no money was made on these customers unless they had VOIP as well. Suburban was a small responsive local company. JAB purchased quite a few wireless companies and merged them into other companies. Wispertel got Suburban and stopped reselling DSL.
Jab eventually purchased Mesa and LP and merged everything into Skybeam last winter.
Bottom line: Point to point fixed wireless is faster cheaper and more reliable if you are in a remote area and Wildblue is your only choice. There is no contract so you have not much to lose. The company keeps evolving and goes through growing pains. Eventually they work things out with customers they want to keep. | |
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