 
VashTS
@verizon.com
| tech support? So when U said "just pray you don't have to call support." What did U mean by that? We here do a hell of a good job and im sick of alot of ppl putting us down. Dont like who ur talking to just hang up and call back, That simpel, U will get someone who knows what thered doing soon. | |
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BlitzenZeus
Burnt Out Cynic
Premium,MVM
join:2000-01-13
Beaverton, OR
 ·Verizon FIOS
 ·Verizon Online DSL
| Re: tech support? Emo raging on some internet board isn't going to improve how people view you, and fix it from within yourself please. If you hear one of your co-workers being retarded have the supervisor talk to them, and what you did posting here just makes you look worse.
The point is we shouldn't have to play russian roulette to find out who sucks at their job with how long your wait times are. A common practice of doing live training with real customers without constant supervision of each call, but only when they ask for help is the fault of this.
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My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
$125 per hour if you called tech support, and didn't fix the issue while making things worse | |
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putting you down
@verizon.net | You apparently don't know what your doing since your spelling mistakes are painful to read. You do know there was a spell check button right? | |
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glinc
join:2009-04-07
New York, NY | ... FiOS tech support is more professional and reliable compared to DSL.
I've only called once and the rep was professional and fix my problem right away. | |
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mustang03282
join:2003-01-10
Bridgeton, NJ
clubs:
·Verizon FIOS
| Re: ... said by glinc  :FiOS tech support is more professional and reliable compared to DSL. I've only called once and the rep was professional and fix my problem right away. It seems fios support speaks english not that they are that much more helpfull then the dsl support working in call centers in the middle east somewhere. I spent 2 days calling back and calling back to finally get a decent support agent. I was haveing a problem with not being able to access half the internet. Here it was a routeing issue i was able to get fixed once i got to a level 2 agent But the many level 1 agents I talked to told me as long as i could access verizon.net that it wasnt there responsibility to make sure i could access the rest of the internet that i needed to contact microsoft and google | |
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