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Forums » comments on review of Shoreham Telephone

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Comments in response to »Review of Shoreham Telephone by nicrfe1370 by nicrfe1370 See Profile

koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
·ViaTalk

2 edits

Good Review

I must agree that we are being rather ripped off by this little monopoly. We simply have no choice here and what they deliver to us is crap. The one upside is that they do try to help when there are problems, but sometimes the problems are out of their hands. They are super nice so I try to complain in an equally nice way. That said, buyer beware.

I wish other customers (victims) would post reviews here. Is there not some kind of utilities commission in socialist Vermont (yes there is but am trying to ask the company's help first...namely: "do you have a plan to improve this and bring us up to speed with the rest of the state and country?") that would like to protect us from this one-sided relationship? The right to run wires is a public good, right? I'm pro-business, and all for turning a profit, but this is ridiculous.

Neighbors, comrades, where are your pitchforks?

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permalink · 2009-07-14 19:54:04 · Print · Reply to this

koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
·ViaTalk

Shoreham Tel responded to my letter

UPDATE July 21, 2009: This morning I got a call from the owner of Shoreham Tel. Like the rest of the staff, he was very nice & very professional. He was concerned about what speeds we're getting and said that we should expect a consistent 1 Meg where I'm located. He said that they expect to have a new DSLAM at the end of my road (a little over a mile) before winter and that we should be a good deal faster then. He said that everyone's set for 1.5 Meg max for fairness of coverage to all areas (close-in homes could be getting 4-5 Meg, but they are trying to make everyone equal (state regulatory?) and don't have tiered offerings) and that they were implementing new DSLAMs around the area. He said that at 1.5, that's about as fast as normal web sites serve up pages so that I should expect normal, page-to-page web surfing to be as fast as I'd experience it on other ISPs (even faster ones). He said that the box near me had a shortage of voice ports currently (or something like that). He said that 256K (the package offered) was not acceptable, but didn't say why that's the package or discuss the reduction in promised speeds.

I told him I'd keep a record of actual speeds and tracerts so that he could have a rich data set. We discussed what I may be able to do in my home to get rid of any dead ends on old phone lines that haven't been used for years. He said that my tracert hops should be around 30, not in the 40s as I have sees.

Overall a good call and the kind of professional and courteous service that I have come to expect from Shoreham Tel. I'll keep the data set and follow up regarding whether they install our new DSLAM before winter and see how that impacts the numbers and report back in my review.
--
YOU can help reduce poverty, sustainably.
»www.kiva.org/lender/kenandart
permalink · 2009-07-21 10:24:32 · Print · Reply to this
Forums » comments on review of Shoreham Telephone

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