how-to block ads
|
 crws
join:2000-05-18
Vancouver, WA
 ·Clearwire
 ·Clearwire Wireless
|  Re:"The jury is still out... They need to fix known tower ..
I have been dealing with this exact issue for over a month. Completely irratic speeds, unreliable connections, good tech support that tells me the tower(s) in my area are 100 users or less, and my connectivity (CINR above 18) is stellar.
Oh yah- my issue has been escalated and the engineers are on their way!
I mean this is my issue literally word for word. My 6M/500k service pulls 1.5m/250k IF I'm LUCKY.
The latest update was that the engineers had added an additional node to the tower I connect to, and I should see dramatic improvement. Maybe, but I'm not convinced yet. Service was out- -zero- for the whole night 9/4/2009.
I am beginning to look at alternatives for my home service. The Clear mobile where I work in Hillsboro, OR is great. Where I live in Vancouver, Wa- sucks.
I have Clear unlimited w/ VOIP service (EMS911), so if their service is so bad my land line phone doesn't work reliably, then they have a serious issue that needs to be addressed pronto, or it is a bogus service promise, and I will have to fight them to have the home based portion of my contract rescinded. - this is a 51% Sprint owned company, you remenber. And Sprint just lost a huge contract lawsuit involving punative disconnect fees.
Hopeful, but guarded, I will update in a week. | |
| bullmoose
join:2001-07-01
Kuna, ID
·Clearwire
1 edit | Amen brudda! Unfortunately, I used to work for Sprint on the ION project back between 1999 and 2002. It really seems to me Sprint has gotten to deep into Clear or at least their corporate cultures match, because I am seeing many of the same failures I saw when I was there. The biggest one appears to be they once again underestimated the bandwidth needs and hunger for something other than the incumbent in many areas, and didn't staff up with enough people and qualified people to be able to move quickly to resolve issues. In other words, rolling out too much too fast. They also underestimate their brand. I hate the incumbent, but I sure don't want to go to some local yokel either. Having a big name come in with good pricing is awesome! The flood-gates of pent-up demand opens, and Sprint like usual messes it up and screws their brand name because they didn't get it right. Marketing was OK with losing a percentage in the beginning as they slowly work to resolve the issues. They were OK because I think they continue to fail to recognize how critically important word of mouth is. So, by the time they've got the bugs worked out, the customers they had are gone, and told 20 of their closest friends! They also seem to continually underestimate how magically slow the local incumbent will become when they have to provision bandwidth for the competition. Somehow believing that the 1996 telecom act protects them from that, even as they did the same thing on their local side when they owned local phone. | |
| | | |
| Forums » comments on review of Clearwire |
|
