 | Anon | Why a horror story... Why not neutral | |
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jseymour8
join:2000-07-29
|  Re: Why a horror story...
My theory is that since folks know MegaPath is relatively responsive, whereas the CLECs and ILECs are not, they figure bashing MegaPath might produce results. I think this is the same reason others bash MegaPath over Phoenix "residential" issues. (One ex-Phoenix customer went so far as to recommend bashing MegaPath in hopes that the embarrassment factor would get them to "do something." That tactic probably worked--tho not quite in the manner intended: I suspect MegaPath will think twice before making the mistake of trying to "rescue" a failing ISP again.)
The good news is that it turns out folks in the market for DSL actually read the reviews and seem to know how to separate the wheat from the chaff.
--
Jim Seymour & Karel the Computer Cat
Agents Provocateurs Extraordinaire
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dsl_boy
join:2000-11-21
| Re: Why a horror story... Maybe this is correct -- maybe people do this. But anyone going through a non-telco ISP needs to deal with ILECs and CLECs, so what is Megapath's advantage in this case? I don't think Megapath is bad (although I have spent a lot more time waiting for tech support and customer care in the last six months than I care to recall), but I'm not sure what they bring extra to the table.
I don't really believe in my case that multiple things went wrong at the same time -- obviously, in an attempt to repair things, various techs made them worse. Finally, a good guy was able to make things work for good. This guy turned out to be from PacBell. | |
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| | | Anon | MegaPath brings much. Dear dsl_boy:
You made a comment on Megapath's advantage in going through an ILEC or a CLEC. The advantages are huge. First, we all know, or should know about the famous Federal Tele-communications Act of 1996. Familiar with that one? It forced the Incumbent Local Exchange Carriers, or ILECS, to give up their monopoly on the telephone lines and allow Competitive Local Exchange Carriers, or CLECS, to compete in the Broadband race.
Now I know the following sounds silly. What if I were to come to you and say, "DSL Boy, you and I are somewhat technical and we have some wealthy friends. Why don't we compete with the major telephone companies?" You and I would fail in an instant. Well, Covad, Northpoint, Rhythms, New Edge, etc., all put their plans to work and for the most part, did quite well.
My Megapath sales rep told me that they had approximately 6000 Northpoint customers lose service. He also told me that they were able to save about 5900 of those by switching to another CLEC. Not bad, since many ISP's went completely under after the Northpoint falling. Of those 5900, I am sure that there are many that still are awaiting their FOC's, IW's, etc. Sadly DSL BOY, you are one of them.
Megapath could have told us all to go take a flying leap, but they bit down on the leather and charged ahead. They are still the highest rated national ISP (no thanks to you), and they still have a well-funded business plan to stay with us (you included) for a long, long time. While the Northpoint orphans get adopted, the hold times will continue to be a little long. Rest assured, they will only get better. Megapath is superior to the rest, and it clearly shows. »/gbu
Do you not live in the Bay Area? Cancel Megapath is you dislike them and go with a wham-bam-thank-you-DSL_boy company. Maybe it will make you happier. I can only wish you the best.
By the way, your posting is over a month old. Is your service still down? | |
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dsl_boy
join:2000-11-21 | Re: MegaPath brings much. Thanks for your comments. My service was finally restored today. I've updated my posts with the amount of time I invested in getting my line back up.
Well, I hope we have at least 3 or 4 more months before Rhythms goes out of business. | |
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Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL | One does NOT choose the classification... it has to do with the average of the number of "stars" given by the rater.
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-Hayward
»haywardm.com (Hayward's Key West) | |
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CPUHakker
@mediaone.net
| Megapath/Rhythms Tag Team Match in NY? U LOSE! Order placed in late Nov still not filled for lower Manhattan. Megapath passed to Rhythms, who passed to Verizon. I had building insurance requirements that needed Rhythms signature from what I was told was the only person in the company that handles it, only to find out by accident after 3 weeks looking for her that they have an office in the same building and building mgt had documents on file. Even Rhthyms cust support (In Colorado?) and NY technicians on first three visits didn't know this. Then a tech shows up and claims he can't see tagged line. Verizon tech gets lost looking for the building but later tags it in basement. Then I find out Megapath/Rhthyms only cables last 100ft, and I lose another week being lied to by both. First they say more than 100 can be done at additional charge (included in Megapath ordering info), then they retract this offer the day of fifth or six install attempt. Verizon stops in basement with circuit and will go no further and I'm looking for someone to put in riser to 2nd floor. THIS IS BECAUSE THE MEGAPATH CLOWNS DID NOT ENTER MY EMAIL ADDRESS CORRECTLY. I told them more than once I wasn't getting any email from them and it wasn't until 7th week some genius looked at it, corrected it, then sends a half dozen missing emails including 100ft rule and missed install appointments. I'm cancelling due to 50 day install guarantee if these guys don't deliver. Heck, I'll cancel the credit card I used first just for kicks. | |
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| Anon | Email, don't call Here's a tip from someone who has Megapath for 3 or 4 clients and is ecstatically recommending them to everyone that asks me about DSL.
Email, don't call, tech support and possibly customer care as well. I've gotten much better responses via email in general, which is fine by me since it's my preferred mode of communication anyway. No waiting on hold, automatic record of all transactions, etc.
I emailed tech support at 11pm on Saturday with a few questions about a new account, nothing particularly urgent. I got a very friendly and informative response at 2am. I love these guys.
adam | |
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dsl_boy
join:2000-11-21
| Re: Email, don't call You know, that may be true. But sometimes (during testing, when tracking down a missing appointment) one needs to talk to an ISP rep right then and there. Now, to be fair, whenever I talked with a Megapath rep, they tried to be helpful, but getting one on the phone is a pain and a half. | |
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| | Anon | We've Emailed 3 times over two weeks ago and have not received a response yet. Extremely long waits on telephone, but it's the only way I can get a response. We've been down for 31 days. | |
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| Ult
join:2000-08-01
Arlington, VA | Re: MegaPath Rocks! just out of curiosity, how much do you pay for your 1.1 sdsl line? | |
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royalpalm
join:2000-12-01
usa
|  DSL?
Have computer questions go here:
»www.geocities.com/computer_ideas/index.html | |
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Kaj17
join:2000-11-17
Playa Del Rey, CA
|  Re: DSL?
said by royalpalm:
DSL stinks. I use cable and I don't have outages. I have had 2 in a year and they here 2 hours long. I use Road Runner and my speeds are 2000/330 and my ping is 21ms!
Have computer questions go here:
»www.geocities.com/computer_ideas/index.html
Royalpalm...I don't know why....but when after people post their review about their new DSL service...you always have to come in talking about your cable...you practically say the same thing everytime...I just don't understand you...
I know how it is...I have RR aswell but maybe could you please refrain yourself from always having to rant on about your RR cable service....because it gets a little repetitive over time...also...not everyone has access to getting RR...also...people might want DSL for specific reasons for which DSL might be better in a situation rather than one of cable's...so could I ask you try not to paste the same stuff you say in people's reviews everytime...it's getting a little repetitive and annoying to me....and probably others for that matter....Thankyou..
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My quote... "Perseverance is the key to achievement in life." This is from a 14 year old's view. | |
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| | Anon | Cable is better than DSL? Cable: That often over hyped megabyte download is quickly lost when you share your cable with MANY users. Can you telnet into your cable modem? Static IP's? Multiple users? I'd say no, or at least not easily. | |
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Regenerator
@at101.earthl
| Regenerator I've had Megapath SDSL for three months and up to now I would give them a perfect score. Excellent, on time service, virtually no problems with the connection coordination. Total install time 4 weeks from first order to being up and running (promised 3 to 5 weeks). Northpoint and the phone company were even good. Excellent, knowledgeable tech support -- everyone I spoke with on different occasions really new their stuff. Very realiable low pings, connectivity, and low latency -- something I definitely couldn't say for my previous cable modem. NO downtime. A bit pricey paying for the high-quality Netopia router and then $145/month for 5 useable external IPs @ 416/416, but then you get what you pay for.
THEN, Northpoint goes bankrupt, the telco cuts service without any notice and Megapath is scrambling from scratch to get Rythms. I was spoiled, now let's see what happens --it's going to take 3 to 6 weeks without DSL for me. | |
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Kibbles
Premium
join:1999-07-31
Mission Viejo, CA | Re: It is not Megapath`s fault...blame the CLEC`s I am beginning to change my mind. | |
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Tito948
join:2001-02-15
Brooklyn, NY
| MegaPath is the bomb..!
Shared with two PC's.
Expensive but worth it.
256k SDSL=$99
384k SDSL=$139
stable ping times. | |
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Kibbles
Premium
join:1999-07-31
Mission Viejo, CA |  Still dead
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Kibbles
Premium
join:1999-07-31
Mission Viejo, CA | Re: Still dead | |
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| Anon | Rhythems to Covad is flawless I just got my internet up on Covad from the rhythems line, and the transition was flawless. The only problem was (I have 2 lines) that on one of my lines I had 75% packetloss, so the technician simply went into his truck, picked another router, and finished the job in 90 minutes. During this time I got my same 16 IP addresses that I had before, and I was up and surfing again. I can't stress enough how great MegaPathDSL is. | |
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| | Anon | Megapath has been a nightmare for me
When I moved to Megapath in April due to the Northpoint mess, they reassured me that Rythms wasn't going anywhere even though I told them that I was concerned.
They mis-typed info in their DNS so my mail wasn't routing to my server and no one could hit my website. Took 'em three days to figure out it was a typo - kept telling me that it was a problem on my end.
Took them ten weeks to locate a problem on the line. They kept starting new troubletickets (I had 11 on this one problem) and they kept saying that the problem was at my house.
Billed me the wrong amount repeatedly.
Forgot to migrate me to Covad. Now it looks like it's not going to be done in time.
I've emailed tech support, the president of the company, several VPs about this mess but have not received a response.
And to top it off, when I was with Northpoint, I had a 384 SDSL line. When I migrated to Rhythms, they could only provide a 256 SDSL line. Covad says they can only give me a 144 IDSL line. Basically, I'm back where I was in 1994 when I had an ISDN line installed in my house. I thought technology moved forwards. For goodness sake, I live in Los Angeles - it's not like I'm in the middle of nowhere!
I can't wait to switch to something else (of course cable is not available at my house). If business picks up, I'm going to T1.
Unhappy. | |
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Kibbles
Premium
join:1999-07-31
Mission Viejo, CA
| Re: Megapath has not been a nightmare for me :) I just ordered a T1 from Megapath..I started with Northpoint,15,300` with 784 SDSL..transitioned to Rhythms 14,300` with 784 SDSL..both times installation took about 60 days.I never had problems with Megapath...just the local Pacific bell.
--
»dynamic2.gamespy.com/~q3t True Combat...read disclaimer before downloading or playing.
[text was edited by author 2001-08-31 20:15:02] | |
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duke2106
join:2000-12-02
Posen, IL | northpoint I must say that the northpoint disaster was a surprise to all. I think that, when all is said and done, that Megapath, at least in my situation, performed great, given a horrendous situation to deal with. | |
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SeVeReD
join:2001-02-24
Oceanside, CA | just switched from speakeasy | |
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