 The Grif
join:2001-01-13
Geneva, IL |  You are Correct.......
I guess that is their way of reducing hold times!!!!! | |
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NetGeek6
Who?? Me??
Premium
join:2000-02-22
Mount Clemens, MI
| Re: You are Correct....... BigNet had some major layoffs a couple weeks ago. I don't know what departments were affected, or how many people, but I think some of the technical departments were affected. I haven't been able to get any details, but this might be a big part of the reason it's impossible to get ahold of anybody.
--netgeek
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Chaos! Panic! Disaster! (My work here is done) | |
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soamelt
join:2000-10-23
| Well BigNet Tech support is none other than......VERIZON! That's right, Verizon does there tech support, right out of good 'ol Austin Texas. The funny part though is this, I did Verizon's tech support in Atlanta. We did dial up support for a few different ISP's, it was all entery level sh*t, as basic as you can get. Then We got BigNet's contract, so we went from dial up to xDSL. Then after a few months we got are sh*t down and we were actually all right. We still had our share of problems, but most of that had to do with contract problems and our lack of tools (we could ping, that's it). Then one week they sent one of our techs down to Austin (which is our other center-we were supposed to be 1 center in 2 places for redundancy, ya right, that worked out real well) so after a week of training our tech came back, then they laid us all off. So that is how Verizon in Austin is doing BigNet's tech support. | |
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| Anon | What a joke these guys are........... | |
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jay1214
join:2000-05-21
Saint Clair Shores, MI | COMCAST You will be better off with the cable modem | |
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lmlois
join:2000-08-08
Dearborn, MI |  I'll second that emotion.........
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Jeremy341
Bye
Premium
join:2000-01-06
localhost | Re: I'll second that emotion.........said by lmlois:
Cable (Comcast/MediaOne/ATT/RoadRunner)Service ROCKS !
Another satisfied customer! | |
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noelm8
join:2000-09-20
Troy, MI
 ·Waveform Technolog..
| Poor business practices too. I work for a locally competing DSL provider in Michigan. I firmly believe that BigNet does promise their customers the sun, the moon and stars that they may not be able to deliver to their customers.
Unfortunately, it doesn't help the other DSL providers in the area. Marketing is often everything these days!
Let's just say - we answer our phones! | |
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| | Anon | Re: Poor business practices too. It used to be that you make a sale by giving more info to
your customer. In the 21st century, you make a sale based
on what you do not tell your customers. | |
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