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<title>Rogers forum - dslreports.com community</title>
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<description>Rogers forum current topics</description>
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<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Tue, 09 Feb 2010 19:32:19 EDT</pubDate>
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<title>[ TV] Explorer 4250HD</title>
<link>http://www.dslreports.com/forum/remark,23779339</link>
<description><![CDATA[Can an STB from Videotron (4250HD) be used on Rogers?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23779339</guid>
<pubDate>2010-02-09 16:57:08</pubDate>
</item>

<item>
<title>E+  NOT 125GB??</title>
<link>http://www.dslreports.com/forum/remark,23770941</link>
<description><![CDATA[An important message about your Rogers Hi-Speed Internet Service
Dear Valued Customer,
Our records show your household has reached 100% of the 95 GB monthly usage allowance provided with your Rogers Hi-Speed Internet Extreme Plus service.
Depending on your billing period you may be charged for additional usage on your next invoice.
Please visit our additional use FAQ page for more information.

On there Website it does show that E+ get 125Gb and the sales person told me that its 125Gb. but now I get this.....

Whats the deal???]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23770941</guid>
<pubDate>2010-02-08 05:41:45</pubDate>
</item>

<item>
<title>[Extreme Plus] SMCD3GN -Playstation 3 - Wireless Setup help</title>
<link>http://www.dslreports.com/forum/remark,23776483</link>
<description><![CDATA[I want to setup my PS3 for the SMCD3GN cabler modem.  I want the wireless to be hidden.  I am having problems getting a connection with the PS3.  Is there something I should be doing or configuring to assist me to that end?  

Help !!!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23776483</guid>
<pubDate>2010-02-09 08:32:37</pubDate>
</item>

<item>
<title>Rocket Hub Antenna solutions???</title>
<link>http://www.dslreports.com/forum/remark,23470801</link>
<description><![CDATA[Just bought the rocket hub...so far it's an alternative internet solution available to my location in the country side. It also has an unlimited local calling feature which you can plug your phone into and now you have a home phone too.

I'm interested in a viable antenna solution to increase my signal strength that won't cost hundreds of dollars...like a marine antenna with LMR400 and more and more.

The device made by Ericsson has an mcx female connector and the closest rogers tower is across the lake about 30 miles on a crow's flight.

Any creative and useful ideas would be appreciated.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23470801</guid>
<pubDate>2009-12-10 19:13:42</pubDate>
</item>

<item>
<title>MAJOR Rogers account screw up</title>
<link>http://www.dslreports.com/forum/remark,23762553</link>
<description><![CDATA[A couple of years ago, I had two accounts (and two account numbers) with Rogers.  One was for Rogers Internet and the other one was for Rogers Wireless.

I moved to Calgary at the end of 2007, but kept both services because my parents were still using the internet.

In summer of 2008, I called Rogers to add my father as a secondary on the cable account so that he could make changes at will.

I moved back to Ontario in September and moved in with my parents as a stop-gap money saving measure.  I changed the services on the cable account and added a lot of services: Basic, Digital VIP, TMN + Mpix, 1 digital box - owned, 1 HD-PVR - owned, 1 HD-PVR - rented.

Today I went into a Rogers Plus store to upgrade the internet to Ultimate and was informed that I'm not on the account. *MY* account!

I called *611 on my Rogers cell phone, asked for customer service, account changes.  The guy answered the phone, asked for my name, and then told me he needs the other name on the account.  

After going back and forth for a while with the guy insisting that someone elses name is on the account I mentioned my fathers name and he said that was correct.  I asked him why my father was on the account and he told me that my father is the account holder and that I'm a secondary!

....

My wireless account has been mine since day one, more than 12 years ago.  No one has ever been added to it or authorized to make changes to it.  Rogers has somehow given MY account to my father.  After I insisted that he correct this, he told me I'd have to go into a Rogers Plus store and have him ask them to switch it to my name.  I told him this was unacceptable since he has NEVER been the account holder.

After he wouldn't budge, I figured I'd fix that problem later.  The real thing I was calling about was why I couldn't change the cable account.  I asked him to look into that and he told me he'd have to transfer me to cable customer service.

Cable customer service is now telling me that my father is the account holder, and that I am not authorized on the account, and that I'll need my father to change that.  

I once again tried to explain to cable customer service that it was MY account, and that in this case, my father was given authorization to change the account.  Again, I was told I'd need my father to give them permission to change things.

Now, I can see how a mix-up could occur on the cable end of things, because that was the account I wanted to authorize my father to make changes to.  The rep could have misunderstood the request and completed it incorrectly.  That said, I have been making changes to the account since I moved back, using my ID, and I have had no problems until tonight.

On the wireless side, I can't see how they could have made these account changes without my express permission.  

The only way I could see this mistake happening would be when I made the changes to authorize my father to make changes to my cable account over a year and a half ago.  

Again, I have made plenty of changes to this account since that point and have NEVER been questioned about who the "account holder" was.

BTW, Rogers Plus told me I had to speak with telephone customer service to fix this.  Telephone customer service told me I had to speak to Rogers Plus.

BOTH told me that my father needed to authorize changes to BOTH accounts before they could be put back into my name.
...

Has anyone ever had something similar happen with Rogers?  How did you resolve it?

I'm concerned that when the Wireless account is switched back into my name, they are going to require a security deposit from me, even though I've been a good customer for 12 years.
--
Tom]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23762553</guid>
<pubDate>2010-02-05 21:44:57</pubDate>
</item>

<item>
<title>Piece of Crap Rogers WiMax/Wireless Internet!</title>
<link>http://www.dslreports.com/forum/remark,23774818</link>
<description><![CDATA[I live in Chicago and my wife is in Toronto.  I'm a networking engineer for a consulting company in Chicago area so this is not news to me.  I don't know how many times I have had to try to fix the WiMax internet issue at our Toronto house.  The internet flakes in and out constantly.  I'm not there all the time, so my wife usually has to wait for me to get over there.  I had a Cisco/Linksys wireless router behind the Motorola WiMax modem (you know the black tall one with 5 lights on top that Rogers gives you).  Something flaked recently so my wife connected her laptop to the WiMax modem directly using a hard ethernet cable.  But this didn't resolve the issue.  The internet drops in an out constantly, to the degree that there is no point for her to be using the internet.  The modem varies between 3 to 5 lights and is sitting on the ledge of a window upstairs.  The area in near Toronto downtown in an old neighborhood.  At first I thought it's a DNS issue, so I popped in some public uunet DNS servers (4.2.2.2, 198.6.1.2 and so on) on the router but it didn't help.  I can use the Sympatico DNS servers and got the same flakey internet.  Can someone shed some light on this?  thanks.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23774818</guid>
<pubDate>2010-02-08 20:27:25</pubDate>
</item>

<item>
<title>[ TV] The new Quick Start Menu is here...</title>
<link>http://www.dslreports.com/forum/remark,23634696</link>
<description><![CDATA[So the Quick Start Menu threatened by Rogers a short while ago has been carried through on this morning. What did I do as a customer to deserve this?

Now if I want the program guide which I use COUNTLESS times per day, I have to press Guide, wait a couple of seconds, and press Guide again. I can't even just tap the button twice, since the second hit doesn't register until the menu is fully loaded.

To add insult to injury, you know those two buttons on the remote - Guide and Menu - that always did the same thing, namely bring up the program guide? Well now they still do the same thing: bring up the Quick Start Menu. The Quick Start Menu should be on the actual Menu button, and the Program Guide should be on the Guide button.

And what useful stuff does the menu have? Links to channels! Oh, and a link to the real program guide and the DVR menu. Two things that of course already have buttons on the remote that still work perfectly fine thank you. Ah, but there's more: you can see the weather (although I've always been able to do that by tuning into the weather network)... you can see a categorized list of all HD or On Demand channels (even the ones you don't get)...you can play 4 tiny legacy cell phone-grade games... and you can reboot the box.

Of course there's also those 3 new "mix" channels with 6 news, sports or kids channels at once. Actually slightly nifty, you can select which audio to hear with the cursor menu. Except they can be accessed as regular channels, and don't require the Quick Start Menu at all.

So is any of it useful? Not to me. I'd like my easily accessed program guide back now.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23634696</guid>
<pubDate>2010-01-13 08:34:15</pubDate>
</item>

<item>
<title>Rogers SMCD3GN - Conflicts continuing COMWAVE VOIP modem</title>
<link>http://www.dslreports.com/forum/remark,23752382</link>
<description><![CDATA[After buying the Rogers SMCD3GN Extreme plus tier I discovered my COMWAVE VOIP phoning system began to act up.  I phoned Comwave and they blamed on Rogers SMCD3GN, however this was not the case.  It was determined that the Comwave modem was the problem.  COMWAVE sent to me a different modem and stated it was compatible with DOCIS 3 and Rogers SMCD3GN.

Well recently I began having prblems once again.  Rogers Speed checks began indicating speeds of 5MBPS max on what should have been 25 MBPS.  After three Rogers SMCD3GN replacements I was ready to throw in the towel and revert back to my Motorola Surfmaster and downgrade to Extreme again as I had no problems with COMWAVE modems then.

Well I finally hooked into a TECH support that took the time to help out, and without a doubt COMWAVE VOIP modems conflict with the Rogers SMCD3GN.  The COMWAVE modem severly drains bandwidth and prevents connection by other devices hooked up to the router. 

COMWAVE is working on the problem... will keep you advised. Damn I might have to go back to Bell.  I wonder if Rogers has something to do with this, in an effort to stomp out COMWAVE their competition on VOIP telephony]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23752382</guid>
<pubDate>2010-02-04 08:22:48</pubDate>
</item>

<item>
<title>Max over charges DOUBLING to $50 in March for all tiers!!!</title>
<link>http://www.dslreports.com/forum/remark,23595675</link>
<description><![CDATA[Yup that's right.

After 4 years away from Rogers, I have been back as a customer for less than two weeks.  After seeing some unclear information on their website, that made it look like only the lower tiers had the $25 cap, I called to confirm.

The first person I spoke to told me that no, it was $50!  What, I exclaimed?  Pass me on to cancellations.

The person in the cancellation department confirmed that current overage charges are max $25 per month, but that in March, that cap will be raised to $50 per month for all tiers !!!!

Bye Rogers....

Or perhaps - this may be a good time to sign a contract, as I believe courts have held (at least in the USA) that a major change like this, DESPITE any legalese to the contrary, is a major breach of a contract.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23595675</guid>
<pubDate>2010-01-05 21:15:59</pubDate>
</item>

<item>
<title>Rogers SMCD3GN and DLink DIR-655 problems</title>
<link>http://www.dslreports.com/forum/remark,23769517</link>
<description><![CDATA[I cannot make my DLink router obtain IP address from that SMC P.O.S. when gateway mode is off!

I can connect my notebook directly to LAN1 of SMC and surf the net just fine. However, DLink just cannot obtain an address.

I know this has been talked about before, but is there any solution? I tried switching subnet to 254.0, made sure DLINK and SMC aren't conflicting over IP, etc etc - NO LUCK.

I really don't feel like buying another router and I don't want SMC to route anything.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23769517</guid>
<pubDate>2010-02-07 19:10:07</pubDate>
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