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<title>Shaw forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/shaw</link>
<description>Shaw forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Tue, 07 Feb 2012 22:35:07 EDT</pubDate>
<lastBuildDate>Tue, 07 Feb 2012 22:35:07 EDT</lastBuildDate>

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<item>
<title>Introducing Shaw EXO</title>
<link>http://www.dslreports.com/forum/remark,26859824</link>
<description><![CDATA[If you haven't heard already, we just launched our upgraded Shaw EXO network. Our commercial played for the first time last night during the Super Bowl. It's pretty awesome, check it out:

http://bit.ly/xLqx8J

What exactly is Shaw EXO?

http://bit.ly/wnZtzH

Some Frequently asked questions:

1. What is Shaw EXO?

Shaw Exo is our upgraded network, delivering superior products and services that will enhance your TV, Internet and Home Phone experiences. 

2. What do I get with Shaw EXO?

Shaw Exo TV delivers crystal clear picture quality viewing with 1080p On Demand movies available with the Shaw Gateway. You will have access through our On Demand website (http://exo.shaw.ca) to the largest On Demand library &#150; over 7,000 titles &#150; featuring the widest selection of HD content, which includes more than 1,200 titles. Additionally, select On Demand content is available for streaming online &#133; and this is just the beginning!

Shaw Exo Internet is Canada&#146;s fastest, with speeds up to 250 Mbps! Plus, Shaw Exo WiFi (http://www.shaw.ca/wifi/) extends your Internet experience beyond your home into public locations such as malls parks and public transportation areas.

Watch for new product releases with all of Shaw&#146;s services, such as Shaw Exo TV, Shaw Exo Internet and an advanced home phone experience coming soon.

3. What do I need to access Shaw EXO TV?

As a Shaw TV customer, the Shaw Exo experience is instantly available to you. Catch up on the top 20 TV shows on Global, CTV and Citytv 24 hours after they air with Shaw Exo On Demand. Plus, if you have our HD hardware, you will enjoy more HD content with superior picture quality delivered on the Shaw Exo network.

As always, if you guys have any questions,  don&#146;t hesitate to ask here or on my thread.

Cheers.
--
Sean
Twitter - @Shaw_Sean]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26859824</guid>
<pubDate>2012-02-06 13:12:35</pubDate>
</item>

<item>
<title>[BC] Horrible Speeds - Below 1Mbps on Broadband 50</title>
<link>http://www.dslreports.com/forum/remark,26848073</link>
<description><![CDATA[Anyone else getting crappy speeds during peak hours ? (7pm to 11pm) 

1Mbps on BB50... can't even load pages properly, let alone do simple things like load youtube videos. 

Around midnight speeds goto normal but this is just ridiculous.

Tech came over 3 separate times, concluded it is congested network around my area after swapping modems. I originally had BB100 but even with the Shaw tech's laptop that was plugged straight from the modem we were getting like ~6 Mbps, so I downgraded to 50BB and its even worse.

I was hoping that things would get better but it's getting worse by the day. What should I do ?

 [att=1] ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26848073</guid>
<pubDate>2012-02-03 01:45:57</pubDate>
</item>

<item>
<title>Not on Best of HD? Get it NOW!</title>
<link>http://www.dslreports.com/forum/remark,26851369</link>
<description><![CDATA[Kudos to Shaw Champ of Digitalhome.ca for this post

***************************************************
"On February 5th Shaw will be adjusting the Medium Simple Bundle along with the Best of HD package as described below:

The Medium Simple Bundle
Moving forward the Medium Simple Bundle will no longer include the Best of HD package.

Existing Medium Simple Bundle customers will continue to receive the Best of HD package as it was when they signed up.

For new customers and those changing their package - the Medium Simple Bundle will now include the Sports 1 and Entertainment 1 packages which include several of our highly popular HD channels such as The Score, TSN 2, A&E, Showcase, and many others.

The Best of HD
The price will be adjusted from $20 to $35 moving forward from February 5th.

Customers who previously subscribed will continue to pay $20.

Personally I feel the Best of HD package will also be growing this year.

On February 5th Shaw.ca will be updated to update the price of the Best of HD package, and the Medium Simple Bundle will be modified to include Entertainment 1 and Sports 1. "]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26851369</guid>
<pubDate>2012-02-03 18:19:51</pubDate>
</item>

<item>
<title>Exo</title>
<link>http://www.dslreports.com/forum/remark,26865860</link>
<description><![CDATA[Great Service!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26865860</guid>
<pubDate>2012-02-07 17:51:14</pubDate>
</item>

<item>
<title>[AB] Need someone to ping from Shaw ASAP</title>
<link>http://www.dslreports.com/forum/remark,26865892</link>
<description><![CDATA[UPDATE: This problem has been resolved.

I have a client who is experiencing high packet loss on traffic from Shaw. Packets are being dropped at a router just outside Shaw's network. I have only been able to test from one Shaw node, and the client's ISP wants me to confirm that the problem affects traffic from other Shaw nodes.

Sample ping/trace results are below. I've deleted the client's destination IP address because I'm not trying to DDoS him.  :) If you can help test, please send me a private message ASAP and I will give you the IP address.

Target Name: 
         IP: 
  Date/Time: 2/2/2012 4:10:32 PM to 2/2/2012 4:12:44 PM

Hop Sent Err  PL% Min Max Avg  Host Name / [IP]
 2   260   1  0.4  14  84  22  rd1no-ge5-0-0-2.cg.shawcable.net [64.59.140.227]
 3   260  19  7.3  13  72  21  rc2so-tge0-3-5-0.cg.shawcable.net [66.163.71.162]
 4   260  24  9.2  28 108  34  rc2wh-pos0-0-2-0.vc.shawcable.net [66.163.77.197]
 5   253 202 79.8  27 103  34  gige-pix-s4-973.cipherkey.com [206.223.127.18]
 6   260  24  9.2  35 404  85  xx208110096004.cipherkey.com [208.110.96.4]

Jim G]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26865892</guid>
<pubDate>2012-02-07 17:57:48</pubDate>
</item>

<item>
<title>[AB] ISP p2p parallel processing and isp database recompiling</title>
<link>http://www.dslreports.com/forum/remark,26858593</link>
<description><![CDATA[I been wondering if ever that isp are going to use p2p parallel processing on their networks to customers and also an idea i thought could be used for compression but could work for isp too. Its to transfer a large amount of a data signature in a small key file which the client then recognizes that file from an update server which also updates the clients database and uses a client database of the sent request info from the uploader to recompile the smaller key file from the concurrently updated database into the original file.
So maybe you want to send 50 gigs of data on a slow upload like to a website service. Then you could have a modem convert that file into a 10 KB file or so and then the client database already has the 50 gigs of data info patterns stored into a simple way and has already sent updated patterns to the update server and then once that 10 KB transfers to the website service it can use cloud I guess to recompile the orginal 50 gigs as it will be updating concurrently to the database update server and downloading updating.

How long would it take to recompile 50 gigs, I heard from some smart people this would be real good to have.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26858593</guid>
<pubDate>2012-02-06 03:14:00</pubDate>
</item>

<item>
<title>Gigabit Internet</title>
<link>http://www.dslreports.com/forum/remark,26862233</link>
<description><![CDATA[Just was wondering if anyone knows how much the Gigabit Internet is running at?
Also what upload comes with that]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26862233</guid>
<pubDate>2012-02-06 22:17:58</pubDate>
</item>

<item>
<title>How to watch online the Superbowl Live feed from Canada</title>
<link>http://www.dslreports.com/forum/remark,26856904</link>
<description><![CDATA[Besides a VPN service, any idea how to watch the Superbowl online with the full US feed?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26856904</guid>
<pubDate>2012-02-05 15:18:42</pubDate>
</item>

<item>
<title>[BC] Shaw BT Throttling?</title>
<link>http://www.dslreports.com/forum/remark,26827790</link>
<description><![CDATA[I assume this is common knowledge but when I do searches I keep coming up with posts indicating that there is no downstream throttling on BT unless your network is congested.

However, I am using a Shaw connection in Nelson BC and it is the extreme package - I did a speed test and it seems fine. However in using Utorrent I am seeing the standard throttling issues (speeds up to about 50k, then all torrents drop back down to 1k/s or lower, then try to jump back up).

Is this now considered normal for Shaw? It is definitely not my PC because it was working fine in Van yesterday.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26827790</guid>
<pubDate>2012-01-29 14:49:46</pubDate>
</item>

<item>
<title>[BC] Owned modem discount not showing</title>
<link>http://www.dslreports.com/forum/remark,26861877</link>
<description><![CDATA[Anyone else noticed this on their bill? No $5 discount showing anymore.

WTH.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26861877</guid>
<pubDate>2012-02-06 20:53:22</pubDate>
</item>

<item>
<title>[ON] Shaw Hamilton want to remove unlimited bandwith</title>
<link>http://www.dslreports.com/forum/remark,26855129</link>
<description><![CDATA[Hi,
I am, or better, I was a customer of MountainCable in Hamilton.

My package include/d phone and internet  (7m down / 0.5m up /unlimited bandwith )

After the acquisition of Shaw, I received calls from Shaw, two or three, for Upgrade the package. My answer : NO Thanks.

In July of 2011 my phone received at least 12 calls from a 3rd party company, who said Shaw Hamilton gave them the job to change modem.
When I asked why, I received 12 different answers, like : "Shaw will change the frequencies (???)" or "your modem warranty is expired" etc.
When I asked specific question about my contract they always said :  "We don't know" , so I said again : NO Thanks, until you know.

I called Shaw Hamilton and they never gave me any explanation about my unlimited bandwidth, so I asked to talk with the manager but the manager was always "busy".

FF in January (http://www.thespec.com/news/business/article/654883--last-minute-letter-angers-shaw-customers), people received letters Friday explaining that they had to update their accounts and make choices about their plans and features for cable, internet and phone following Shaw&#146;s acquisition of Mountain Cable in July 2009. All this for remove the unlimited bandwidth and put caps.

In this letter was something look like they will drop the PacketCable for switch to a Voip system (so need a tech to setup an ATA device and with this change maybe the contact? ), but Shaw still say nothing.

Lots of people received another letter, whom inform them : Your contact is expired on Jan 31.Pls call us to change your contract, still the CSR never gonna tell you anything about your unlimited bandwidth

Yesterday (Feb 03) I received another call (more like an ultimatum)from the 3rd part company,and she told me I have until Feb 15, of course no info provided about the bandwidth.

So my questions are :

1) Shaw Hamilton can force me to change my contract with the excuse I was with MountainCable?

2) They insist to change the modem (Arris DOCSIS 2.0 modem/PacketCable 1.0) and to install an ATA (they never said the word ATA, they called always "adapter"). With this change, I accept the new contact?

3) If I refuse to receive the tech for the ATA and/or modem,(I think they don't need change the modem, is just an excuse) maybe the phone will go down, but they can shutdown the modem line with some lame excuse?  You know if the law allow them to do that?

Any suggestion?
Thanks for your time]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855129</guid>
<pubDate>2012-02-04 22:05:27</pubDate>
</item>

<item>
<title>Shaw High Speed 10 and 20</title>
<link>http://www.dslreports.com/forum/remark,26840415</link>
<description><![CDATA[http://shaw.ca/Internet/Compare-Plans/

Why are these considered new plans?

As in, why is the old High Speed still around?

Are there any differences I'm not seeing besides speed and price with HS vs HS10?

Why would anyone want to stay on HS? Why isn't this just a regular speed increase + price decrease to HS?

If it is unequivocally a better plan, why hasn't Shaw automigrated everyone to HS10?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26840415</guid>
<pubDate>2012-02-01 14:49:16</pubDate>
</item>

<item>
<title>[AB] Got Shaw BB50 trial last night, download speed was super ba</title>
<link>http://www.dslreports.com/forum/remark,26812218</link>
<description><![CDATA[Shaw installer came last night to install modem/wireless router.  Tried downloading several 2GB  ISO from Microsoft site and download speed were terrible!  I still have my Telus HS15 and downloading the same files (one at a time download to test speed), I get around 1300 kbps, but with BB50 from Shaw starts from 10 kbps then climb up to around 600 kbps.  I called Shaw support (which took about 45 min. to actually talk to a person) and was told that everything is good on their side.  The guy was saying that it might have to do with the routing of the server.  But I tried downloading from other website (downloaded ISO from different Linux distribution websites) and result was consistent.  Shaw download speed was bad!

Anyone know that I can do to speed this up?

Let me know.

Thanks,

Rick..]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26812218</guid>
<pubDate>2012-01-25 14:59:00</pubDate>
</item>

<item>
<title>I require urgent help on this weird issue</title>
<link>http://www.dslreports.com/forum/remark,26833424</link>
<description><![CDATA[4 service techs later, many hours wasted.

So it all started about 3 weeks ago. I saw my Download speed drop to 8 mbps on Broadband 100. So i hit up shaw live chat and they say i have a weak signal level. They book a tech and he comes. He checks out my wires and heads down to the fuse box. He does some trickery inside the fuse box and whips out his iPad and shows me that my signal level is now -8 dB, which is in the green zone for shaw. He also said that he will send a guy out to replace all the exterior cables because they are 20 years old. 

The next day the guy comes to replace the 20 year old wires. I guess it was his better judgement but he did NOT change the wires but instead went into the fuse box, just like Tech #1 did. Unfortunately i was not home for this tech. On my way home the house keeper calls me saying the tech just left and I should be good to go, I go home and well... thats not the case. Instead of 8 mbps i am now pulling a 13.8 mbps!!! yay big difference. So i hit up Shaw again and ask why it hasnt improved, they say my signal level is too high. I ask what is and they say its -11 dB, which is -3 worst then what it previously was, and the tech that was supposed to make it even better, just left.

So I book ANOTHER service call, this time to replace all cables, splitters, everything in the suite that my set up is in. Well the guy comes, i am at school writing a provincial exam, and he runs a speed test and sees that i am hitting 95 mbps (its like 10 AM.) he doesnt see anything wrong, so he goes outside into the fuse box and does some magic again. (for christ sake this is the 3rd time a tech has gone into my fuse box in the past week. Do Shaw techs get paid per fuse box entry?.) He leaves and puts in a note for another Shaw tech to come and replace the Cable Drop. Finally it looks like we are seeing some progress.

Today the cable drop guy comes, replaces the drop and does more magic in my fuse box (this is the 4th time they have touched my fuse box.) So after 4 fuse box entries and a cable drop replacement you can assume that my signal level is perfect right? wrong. its now at -14 dB and im pulling 6 mbps on a speed test and cant even buffer a 480p youtube video.

Of coarse I had the typical Shaw employee say "well its because its prime time and all of Victoria decides to go on the internet and it causes you to drop to 10 mbps" but I highly doubt that is the case. I have plenty of friends in the same city as me that stay at a consistent 75+ mbps, through prime time, however my problem definitely seems time specific. Between 5:30 - 10 PM i will hit these incredible lows, only to bounce up to 90+ at around 11. Yes I know what node congestion is but I doubt this is the case. I look at my wireless broadcasts and I only see 3 SMC's broadcasting. Unless 3 Shaw BB users can knock a single BB 100 connection down to 10 mbps, i wont buy it. Then the tech says its for Victoria for a whole and they are looking to do extensive upgrades later this year. Again, refer to the 2nd part of this paragraph.

Any ways I have tech number 5 coming on Saturday but the chances of him finally fixing the problem are slim. To me it sounds more local and it definitely is a Shaw problem, perhaps a weak transmitter that cant properly handle prime time traffic (please note we have had 3 windstorms + a snow storm in the past 3 weeks)

Thanks for reading (if you survived) and any help is appreciated. Especially you Shaw_Sean ;)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26833424</guid>
<pubDate>2012-01-31 00:20:29</pubDate>
</item>

<item>
<title>Emails from Gmail Imap not arriving for Shaw addresses</title>
<link>http://www.dslreports.com/forum/remark,26850923</link>
<description><![CDATA[I have a situation where someone is using Gmail through Imap in Outlook 2007.  He has found (and I have tested to confirm) that over the last few weeks any email he sends to a shaw.ca email address does not arrive.  The emails do end up in the Sent items folder both in Outlook and in webmail.

Oddly, messages sent directly from Gmail's webmail interface to shaw.ca addresses do arrive almost instantly.

There are no messages coming back regarding the messages bouncing or being delayed - they just don't arrive.

I have tested and verified that this isn't affected by the Spam filtering settings in Shaw Webmail - the messages do not arrive no matter what that is set to.

I'm wondering if anyone has any ideas on this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26850923</guid>
<pubDate>2012-02-03 16:42:08</pubDate>
</item>

<item>
<title>[BC] North Van connectivity</title>
<link>http://www.dslreports.com/forum/remark,26850975</link>
<description><![CDATA[Been getting short outages in North Vancouver today.

Multiple simultaneous locations - not a local equipment issue.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26850975</guid>
<pubDate>2012-02-03 16:50:27</pubDate>
</item>

<item>
<title>Using Shaw&#x27;s cablecard outside shaw&#x27;s boxes?</title>
<link>http://www.dslreports.com/forum/remark,26801945</link>
<description><![CDATA[Shaw's new cableboxes all use a CableCARD inside them - you can tell because they have a screwed down slot marked "M-Card Only" (this includes the HD terminal, HD-PVR and Gateway).

Has anyone tried using taking that CableCARD out and using it in something else? Like a TV tuner card for Windows Media Center, a TiVo, or Moxi, etc?

And are all the CableCARDs used 4-stream compatible? (They come in 2 flavors - S-cards can only handle one stream, and M-Cards can handle 4 or 8).]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26801945</guid>
<pubDate>2012-01-23 01:32:39</pubDate>
</item>

<item>
<title>[AB] Down in Calgary?</title>
<link>http://www.dslreports.com/forum/remark,26850291</link>
<description><![CDATA[Been down almost 2 hours in Calgary... Falconridge
Can't seem to get a ip

Anyone else down?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26850291</guid>
<pubDate>2012-02-03 14:26:14</pubDate>
</item>

<item>
<title>[MB] Shaw Scam,.....Caution.</title>
<link>http://www.dslreports.com/forum/remark,26850313</link>
<description><![CDATA[Just to let you all know that I received a faulse email, from:
shaw customer support asking for codes, names, email addresses, passwords etc. or you will be immediately errased from the shaw data base, mail list and other stuff. Firstly I WAS supiciuus then I saw the word,."zip" for code.  The return address to them is:  customersupport@bol.com
Just be carefull as Shaw, "does Not ask security questions whatsoever. Bob]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26850313</guid>
<pubDate>2012-02-03 14:28:58</pubDate>
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