Shaw forum - dslreports.com community

[BC] Shaw basic cable PVR

2009-07-02 12:56:11

I don’t know much about TV’s or PVR’s, so forgive me if this is a dumb question. I have basic shaw cable in my apartment (I don’t have an HD TV) and am looking to get a PVR. I’m a little confused about my options though. From what I understand, there is nothing available through Shaw unless I get HD, which seems like a scam to get bump people up to HD. They told me that units like tivo won’t work with their cable. I was also told that the ONLY thing that works is a Motorola 3080, but I have to try and find it used because they don’t sell it anymore. Unfortunately I can’t seem to find one. Is what they’re telling me true, or is there some sort of substitute for the 3080 that works? Is there ANY unit that works for non-HD and basic cable? It seems odd that they wouldn’t have an option for people like me. Any help would be MUCH appreciated! Thank you!

[MB] Help! I appear to be disconnected from the internet!

2009-07-01 20:27:59

Hello, I recently signed up on this website, seeking for help regarding my situation. Despite all my attempts into trying to look for a solution or trying everything I know of to solve this, my efforts were fruitless. I'll list my specs first before going on with my situation. My specs: Router: Belkin Wireless G+ MIMO Router (F5D9230-4) Computer: Windows XP Home Edition with Service Pack 3 ISP: Shaw Cable High Speed Internet Antivirus: Avira AntiVir Personal Firewall: Windows XP firewall (I think it is, anyway... That's what my parents told me. My family has been trying to solve this for a while now, but they aren't technically savvy enough to try to resolve this.) The computer is a part of a network with three other computers in the same house and we are connected to the internet via the router which is connected to the modem. (I'm not sure what else to add in, but I'll add in more info if I can!) Anyway, my internet connection has been on the fritz with random disconnections with completely no internet about three months ago. After being fed up and annoyed for trying fix it ourselves and resetting our modem and router each time, we decided to call a tech about it. They came in, did their job, installed a new modem (the old one was something we had like for 10 years now, and probably had to be replaced, the new modem is from Motorolla) and now we no longer have the random disconnections. The problem is that whenever I try to run IRC, chat programs or even online games (Flash MMOs, Steam Games, MMORPGs etc.), I end up getting disconnected every few minutes before being reconnected again. However, I can surf the internet fine. My dad doesn't want to admit that our internet isn't running as smoothly as it used to because we just called the tech guys and surfing the internet is just about as satisfactory as the family needed (Downloading seems to be okay). I have done the following things (not in particular order): - Power cycling both the modem and router - Resetting my router's settings - Changing the ethernet cables around - ipconfig /release and /renew - Scan my computer for viruses and other malware using my antivirus software, Windows Defender and Panda Security's Free Online scan (None came up that raised a concern, thankfully) -ran that Test Line quality on dslreports.com (but I'm not pingable, apparently. I don't know why. I also did the instructions on the "Make yourself pingable FAQ" but no go. Results aren't comprehensive.) I'm not sure if there were more things I could've done, but I want know if there is anything more I could do on my end before I should talk my dad to call a tech again. Thank you for taking the time to read this and for any suggestions to help this.

Regular ping spikes

2009-05-17 17:07:36

I am using a Shaw connection and I'm experiencing regular ping spikes. Both my and my brother (we're connected through a router) both experience these spikes. We've tried both reformatting one of the computers and purchasing a new router with no results. After phoning Shaw multiple times they're unable to come up with a solution and said I should phone tomorrow when they have schedule for sending technicians, although they did give me a 4 hour window on Friday, 5 days from now. That's why I'm here, hoping to get possible solutions for my problem. The ping spikes are regular, and are noticeable mostly while playing games. My brother plays Counter-Strike and other FPS's and I play World of Warcraft. While pinging google.ca, my ping jumped to about 10x of what it normally was every 8 seconds. Image below shows results of ping: Any information or possible solutions would be greatly appreciated, thanks

[TV] Shaw controls their PVRs

2009-07-03 09:29:59

I had something interesting happen a few weeks ago that kind of surprised me. We had an outstanding cable bill with Shaw and to get our attention they shut off the digital signal, so we couldn't watch TV with our HD-PVR (the other sets on the non-digital signal were unaffected). What I found interesting though was not only could we not watch TV, we could not watch any previously recorded shows that were still stored on the PVR. There was some sort of error message to the effect that it could not be authorized. Maybe that's not news to everyone, but it surprised me. I can see not letting me watch any more TV until the bill was paid up, but to not allow me to watch what I've already recorded on a unit that I purchased? I'm curious now - if I ever decide to leave Shaw, do I have to transfer over any content remaining on my unit before service is terminated, or lose it?

[ON] Is Shaw going to charge extra for overages?

2009-07-03 11:42:02

When I signed up last year, the rep told me that they where thinking of charging people for going over their bandwidth. I was wondering, did anything come of this?

[AB] Shaw routing to Seattle through San Francisco?

2009-07-01 15:41:44

At an earlier point in time Shaw used to route to this Seattle based game server (for Quake Live) without first going through San Francisco. I have no insight into why this changed, but the impact this has had on game latency is negative (roughly doubled from 30-40 range to 60-80 range). I'm hoping someone from Shaw might be able to look into this? Here's the tracert I am seeing: Tracing route to 69.12.104.204 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.1 2 * * * Request timed out. 3 10 ms 8 ms 12 ms rd1so-ge7-0-0-9.cg.shawcable.net [64.59.142.210] 4 9 ms 10 ms 11 ms rc2so-tge0-8-2-0.cg.shawcable.net [66.163.71.117] 5 23 ms 23 ms 21 ms rc2wh-pos0-8-2-0.vc.shawcable.net [66.163.76.10] 6 64 ms 63 ms 66 ms rc2sj-pos4-0-0.cl.shawcable.net [66.163.77.110] 7 56 ms 57 ms 55 ms paix.ge-0-2-0.cr2.sfo1.speakeasy.net [198.32.176.49] 8 56 ms 55 ms 55 ms ge-2-0-0.cr2.sea1.speakeasy.net [69.17.87.17] 9 54 ms 55 ms 57 ms 69.12.104.204 Trace complete. Thanks

[BC] Shaw phone -- Comox BC -- Local calls not working

2009-06-22 17:14:47

Is anybody else in the comox valley able to make local calls on Shaw? I can't talk to anybody in town. I just called Nanaimo and Victoria fine though. 611 gives busy signal.. 310-shaw also. Calling the operator gives all circuits busy.

[BC] Basic TV (only one CBC station is enough) without cable?

2009-06-21 16:37:47

Can you get TV (only the very basic like CBC) in Vancouver without cable? I hardly watch TV anymore and all the news are from the internet (running 2 PCs 24/7) and if I want to watch movies, direct streaming from one of my PC, no ads, no waiting and I can do it as and when I want. Thanks.

[SK] Saskatoon routing Issues

2009-06-07 02:57:18

In the last couple weeks my routing seems to have changed. I usually play games on a variety of chicago servers where my ping is about 40, but recently my ping doubled to almost all of the servers. Tracert to Server 1: 1 1 ms 1 ms 1 ms DD-WRT [192.168.1.1] 2 22 ms 18 ms 7 ms 70.64.116.1 3 6 ms 8 ms 20 ms rd2ha-ge3-3-1.ss.shawcable.net [64.59.182.227] 4 37 ms 62 ms 41 ms rc2so-tge0-15-5-0-5.cg.shawcable.net [66.163.76. 117] 5 47 ms 49 ms 66 ms rc2wh-pos0-15-5-0.vc.shawcable.net [66.163.76.18 6] 6 106 ms 80 ms 80 ms rc2sj-pos6-0-0.cl.shawcable.net [66.163.76.66] 7 72 ms 71 ms 72 ms paix.ge-0-2-0.cr2.sfo1.speakeasy.net [198.32.176 .49] 8 81 ms 84 ms 84 ms ge-2-0-0.cr2.chi1.speakeasy.net [69.17.87.24] 9 81 ms 81 ms 92 ms 69.12.111.43 Tracert to server 2: 1 1 ms 1 ms 1 ms DD-WRT [192.168.1.1] 2 22 ms 25 ms 13 ms 70.64.116.1 3 7 ms 7 ms 8 ms rd2ha-ge3-3-1.ss.shawcable.net [64.59.182.227] 4 19 ms 20 ms 53 ms rd1ha-tge2-1.ss.shawcable.net [66.163.73.5] 5 27 ms 21 ms 16 ms rc1sc-ge3-1-0.wp.shawcable.net [66.163.76.189] 6 19 ms 28 ms 20 ms rc1nr-tge0-15-1-0.wp.shawcable.net [66.163.73.14 5] 7 38 ms 40 ms 45 ms rc2ec-tge0-8-2-0.il.shawcable.net [66.163.77.133 ] 8 39 ms 49 ms 57 ms equinix.xe-1-3-0.cr2.ord1.us.nlayer.net [206.223 .119.61] 9 40 ms 36 ms 38 ms po2.ar1.ord1.us.nlayer.net [69.31.111.138] 10 49 ms 37 ms 37 ms as20473.tge8-2-1605.ar1.ord1.us.nlayer.net [69.3 1.111.54] 11 37 ms 51 ms 37 ms 8.9.37.210 Both servers located in chicago. My routing used to be identical for both servers until a couple weeks ago, but now I appear to get routed half way across north america to get to one and a direct path to the other. Is there any way to fix this?

[BC] Usenet down on Shaw again?

2009-06-30 03:14:30

Anyone else not able to connect to the newsgroup server? I have been using shawnews.vc.shawcable.net and newsfarm.iad.highwinds-media.com before with no problems. I have not been able to connect for the past 4 weeks. Has shaw finally discontinued usenet service?