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<title>Bell Canada forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/sympat</link>
<description>Bell Canada forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 22 Nov 2009 23:02:44 EDT</pubDate>
<lastBuildDate>Sun, 22 Nov 2009 23:02:44 EDT</lastBuildDate>

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<item>
<title>[ Mobile] Bell quietly drops system access fee</title>
<link>http://www.dslreports.com/forum/remark,23375473</link>
<description><![CDATA[From: CBC Canada
 quote: The system access fee is virtually extinct with Bell Canada quietly axing the charge, matching prior moves by rivals Rogers and Telus.

The company made the move without officially announcing it on Friday.

A spokesperson for Bell did not respond to a request for comment but a company store in Toronto confirmed the $6.95 monthly charge has been discontinued on new plans. Existing customers can stay on their current plans and keep paying the fee, or they can move to the new offerings.

However, like Rogers and Telus, Bell has increased the price of most monthly plans by $5, according to the store.  Some emphasis added :hmm:
--
siljaline 

Support your local NGO]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23375473</guid>
<pubDate>2009-11-21 15:02:58</pubDate>
</item>

<item>
<title>[Internet] Significant underspeed despite being on proper profil</title>
<link>http://www.dslreports.com/forum/remark,23380562</link>
<description><![CDATA[Hi Folks,

I've been on DSL for just over a month now and am supposedly on a 5Mb/s unlimited plan from my provider, Securenet, a Bell reseller, of whom I have been a satisfied customer for over 10 years.

Now my problem does not come from the reseller, I know that as a fact, as my neighbours on Bell have similar performance issues (and even worse): we are not getting the promised speed that we pay for.

1 - When I first got the service after a first call because we were not getting advertise speed (w e were getting only 2Mb/s), service was quickly increased to 3.6 Mb/s  download according to speedtest.net and measured from downloading  large files from fast servers. So I know this speed to be quite accurate.

2 - A few weeks later, we notice the speed dropping again, to a steady 2.05Mb. Complain to the provider, says we were put back down again on a 2Mb/s "profile". That got corrected within a couple of hours and now we are back at 3.6.

3 - After a lengthy call with our service tech (Richard at Securenet is the best customer support person I have ever had the opportunity to deal with - he's that phenomenal)  after he was able to put us back on to the 5Mb/s profile, he tells me that indeed, we should be getting at least 4.5Mb/s, considering our lines are used at just under 50% and since all our equipment is newly installed, and to wait a few days to see whether it changes or not, whether this is typical or not.

At this point a week has passed and I'd like to investigate this further, before calling him back, so as to better evaluate the situation from my end (he's in Montreal, I'm 80 km away), so as to better evaluate the cause so that the Bell techs can better identify the problem and actually correct be able to correct it.

This is what I have checked so far:

1 - The physical phone line: the modem is the first device on it. I have checked all hard wire connections between the modem and the exterior line: it is direct and the connections are clean.

2 - Distance: we live less than 1000 feet from the local central, where the new equipment was just installed.

3 - Our Equipment:  I have checked both direct connected and through wireless. With two different computers. Using two different modems, an older one and a newer with ADSL2. NO DIFFERENCE.

4 - When doing large downloads from fast sites, the speed on the graph almost looks like a flat line. It stays steady at 3.5-3.6 Mb/s.

4) - My next door neighbour, who is not tech savvy but wanted the 'best  service', has subscribed to 'extreme performance' and should be getting 7Mb/s (it's not even listed as available from from my provider). A speedtest.net reveals he's getting no more than 2Mb/s, You read that right: 2Mb/s (and he's paying for 7).

I would sure love to be able to get advertised speed. My tech tells me that considering this is a new installation and the 'capacity' being roughly 50%, I should be getting at least 4.5 Mb/s and that the problem could be simply bad equipment.

I know it is not a large increase from 3.5 to 4.5 but don't you think I should be getting what I'm paying for? How can I get that promised speed or at least something more reasonable?

I have seen some people here posting what would appear to be line test results showing the quality of the line, etc. My tech has said, last time I called, that the line appeared to be very clean. How can I measure all this to help pinpoint the problem and prove that Bell is either throttling us to force us to switch to more expensive services (i.e., buy 10Mb/s in order to get 5), or that they installed second hand equipment at our local central because "it should be good enough for us hillbillies"? (I live in the boonies north of Montreal, but we've had fiberoptic lines on our poles for the past 10 years)

Thanks in advance for any help!
--
"Si jeunesse savait, si vieillesse pouvait"]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23380562</guid>
<pubDate>2009-11-22 20:26:47</pubDate>
</item>

<item>
<title>Did anyone else receive new modem power adapter?</title>
<link>http://www.dslreports.com/forum/remark,23332544</link>
<description><![CDATA[A new 2wire modem power adapter was delivered today and I was just wondering if anyone else received theirs. My original one is working just fine...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23332544</guid>
<pubDate>2009-11-12 17:02:53</pubDate>
</item>

<item>
<title>[Internet] Bell and NID</title>
<link>http://www.dslreports.com/forum/remark,23253717</link>
<description><![CDATA[I would like to get DSL but I have ROGERS CABLE. There was a deal in the new subdivision where I live that offered ROGERS package free for 12 months. So with that being said I have no services with Bell. 

I know Bell is responsible from the outside up to my NID and I'm responsible from the NID into my house.

That is where I need the help of the forum.

I have exterior Cat 5e cabling but not sure what to hook up the wires to.

I took pictures of my NID box. Please assist me with the steps to hook up the line from the NID into my house.

Please see link below of pics.

http://i805.photobucket.com/albums/yy339/notchy12000/01_IMG_0173.jpg

http://i805.photobucket.com/albums/yy339/notchy12000/01_IMG_0174.jpg]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23253717</guid>
<pubDate>2009-10-28 10:27:03</pubDate>
</item>

<item>
<title>[Internet] sympatico users can&#x27;t see my website</title>
<link>http://www.dslreports.com/forum/remark,23379352</link>
<description><![CDATA[I can't access a website I manage (eddiebullen.com) and it's subdomains. I just get a network timeout and no one else on bell sympatico can see it either. But, my stats show that other networks are viewing it no problem, such as rogers.
I cannot update the site (since I can't get there) nor can I receive emails to my website email addresses from @sympatico.ca users. I have contacted sympatico service three times since Nov. 17 and no help at all.
Can anyone help me?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23379352</guid>
<pubDate>2009-11-22 15:12:30</pubDate>
</item>

<item>
<title>On 7mbps or not..?</title>
<link>http://www.dslreports.com/forum/remark,23367299</link>
<description><![CDATA[Hi does anyone know why my modem stats says im on 7mbps and when i do a speedtest it says I only get 4mbps (ive tested at any time of the day on different speedtest websites I always get the same..). I dont have any viruses or anything..

here are my stats if anyone can read them..

% Downstream C-RATES1 max rate (kbps)
twld.ds_capped_rate = 7040;
twdsm.attenuation_ds           = 41.99; % Only calculated during training
twdsm.attenuation_us           = 24.00; % Only calculated during training
twdsm.margin_ds                = 7.00;
twdsm.margin_us                = 14.00; % Only calculated during training

and hows my stats anyways.. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23367299</guid>
<pubDate>2009-11-19 19:42:51</pubDate>
</item>

<item>
<title>[Internet] Bell Entertainment Package</title>
<link>http://www.dslreports.com/forum/remark,23379204</link>
<description><![CDATA[Anyone know if they are laying down the lines daily/weekly?

I only live like 4 or 5 major intersections from where it is available....

Dunno if I should call weekly or daily or monthly...  as I REALLY need faster internet, or at least faster upload T.T]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23379204</guid>
<pubDate>2009-11-22 14:22:48</pubDate>
</item>

<item>
<title>[Internet] bell Security Advanced service for windows 7</title>
<link>http://www.dslreports.com/forum/remark,23377764</link>
<description><![CDATA[where can i get the bell Security Advanced service i got with my internet service for WINDOWS 7, because it does not work with it
thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23377764</guid>
<pubDate>2009-11-22 01:33:03</pubDate>
</item>

<item>
<title>[Internet] Usage meter hasn&#x27;t updated since 11/16</title>
<link>http://www.dslreports.com/forum/remark,23369546</link>
<description><![CDATA[I checked the bandwidth usage meter today, it's showing that it last updated on November 16th at 8am.  Anyone else seeing the same thing...

I don't see anything posted on the Bell status page.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23369546</guid>
<pubDate>2009-11-20 09:57:39</pubDate>
</item>

<item>
<title>I just got put from unlimited to 60GB per month.</title>
<link>http://www.dslreports.com/forum/remark,23367997</link>
<description><![CDATA[I'm on the Performance package. Never even got a notice. Never agreed to anything. Just noticed this when I visited my My Bell page for the first time in a couple of months and had a bad feeling. What number do I call to complain and have this rectified to the way it's been for the last few years (unlimited)? I was on a grandfathered unlimited plan from the High-Speed days.

The name on that page had changed to Performance a few months ago but the usage was still at unlimited until now. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23367997</guid>
<pubDate>2009-11-19 22:16:26</pubDate>
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