TekSavvy forum - dslreports.com community

[Cable] ATPIA - Migration Schedule UPDATED June 6th

2013-06-10 16:10:25

Hey all, Here is an update for the migration. Scarlett migration delayed until Wednesday June 12 2013. (i.e. tomorrow night) Remainder of schedule is as follows: Dupont - 17-Jun Kitchener - 24-Jun Greensboro - 3-Jul Bloor - 8-Jul London - 15-Jul St. Laurent - 22-Jul Fallowfield - 29-Jul Richmond Road - 7-Aug Wolfdale - 12-Aug Comstock - 19-Aug Newmarket - 26-Aug Woodstock - 3-Sep -- Marc - CEO/TekSavvy

[Cable] Should TSI refuse all overage charges?

2013-06-17 10:28:49

I'm not on cable but my mother-in-law is and I was trying to find out her usage patterns to determine if she could be dropped from unlimited to the 300gb package. $22.60/m adds up. I found out that there is no monitoring tool available from Robbers and they merely announce the overages when they are alleged to have happened. This is problematic for several reasons: 1) If you are trying to stay under a cap you can't monitor your usage and ration it to stay under the cap 2) You can't accurately determine your needs to make an informed decision as to which plan is best for you 3) You can't determine whether the usage rates are accurate or legit you simply have to take Robbers word for it (ha!) My personal opinion is that TSI (and all TPIA/ATPIA) should refuse any and all overage charges until a monitoring tool, with at minimum daily usage reports, is made available to their customers.

Nevermind...

2013-06-17 02:44:55

... and I just found a reason to want 150/10 purely just for the 10Mbps upload so my connection isn't choked by YouTube uploads. For some of the more knowledgeable network gurus here, high latency on the first op right after my home network, would usually indicate congestion within my own network going out? Like in this tracert example: Tracing route to 64.25.35.103 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 10.10.240.1 2 1298 ms 1065 ms 1145 ms 10.125.151.1 3 1258 ms 1118 ms 1104 ms 24.156.142.45 4 1028 ms 1095 ms 1168 ms 24-52-255-166.cable.teksavvy.com [24.52.255.166] 5 1152 ms 1111 ms 1105 ms london2.cable.teksavvy.com [24.52.255.25] 6 1104 ms 1104 ms 1113 ms 69.196.136.163

[DSL] De-marc point help

2013-06-16 18:46:51

Hello, I've had a hell of a time with my phone service lately (30 days+ with shady service). It seems the Telecom guy being sent to my house is lazy according to the Bell guys. With an EE and licensed electrician in the household, we couldn't agree more. Can someone please help me make sense of the green box on the plywood. Do they use these anymore? What's the wiring like behind the plate? Also what are the pin-outs for it? Pictures are shown below. http://img94.imageshack.us/img94/5702/qxoa.jpg http://img15.imageshack.us/img15/4202/sc6z.jpg Kind Regards.

Network congestion?

2013-06-16 15:43:26

Here's output PingPlotter on Legacy DSL 6mpbs/800kbps for the last 3 days Toronto North York. Notice Since Sat. Night 9PM the packet loss has mounted, I had reset the connection a few times, it gets better for a few minuted then bad again. 1. Is this the congestion TSI is experiencing? or something on my end? 2. Is this consistent with your experience last 24hours? very slow page load and no usable VoIP, or anything require upload speed? 3. What's a better tool to describe/capture speed issue than PingPlotter? 4. What can I do about it? currently on legacy, if I do go VDSL, will this go away? or at least I can brute force through some of the congestion?

MODEM - Options

2013-03-22 15:24:14

Hey Gang, Here's where I'm at with the modem situation. We're not ready to go live yet with this (ETA 1-2 weeks) but I figured I'd update everybody on here as we work to implement it all. For Bell Sagemcom options: - Purchase VDSL Sagemcom modem: $130 - Finance/Rent-to-own Sagemcom modem: $60 down + $15/mth for 6 months. (first month $75) - Buyout existing rental modems: $85 (this includes Cellpipe and Sagemcom modems) - Existing rentals can either stay or buyout but new signups will no longer have a rental option. - BYOM: bring your own modem is always welcome too! For DOCSIS3 modem: - Finance/Rent-to-own D3 modem: $30 down + $15/mth for 6 months. (first month $45) The net effect on the Finance options is that the upfront costs are effectively cut in half. This is to help those who are looking for ways to spread costs over time. -- Marc - CEO/TekSavvy

[Cable] Multiple IPs

2013-06-17 21:55:19

I've noticed that if I hook my cable modem up to a network switch and connect both my gateway and my VOIP box they each get a public IP. This seems to be the best approach for me* but is this a legit approach? Is there a limit to the number of IPs I can use? * (since putting the VOIP box behind the gateway is sketchy at best, and having the VOIP box in front of the gateway kills the throughput)

[Cable] Brutal speed as of late

2013-06-13 10:32:05

i have been a customer for about 4 months now and everything has been great. however over the last couple weeks i have noticed HUGE latency problems. example...when i got the service like a kid with a new toy.......gotta try a bandwidth test, run it ohhh yeah 20+ mbps great. this morning when i tested it i got 0.44mbps down and 0.06 mbps up. thats ridiculous. im wondering if there any problems out there other then me. im on 28 service and live in whitby. thanx rob

[DSL] As of the 6th, D/L stuck at 2, U/L ok. GTA? How widespread

2013-06-11 10:36:29

Seems like there is a number of different threads on this. A few of us thought it was specific to Bloor+Lansdowne area, I see other users from Mississauga complaining of the exact same thing. Specifically, all modem stats fine, sync fine, no recent history of problems, U/L ok, D/L gone to pot as of late last week. I am interested to see if this is a larger problem where we all have the same symptoms.

[Cable] Anybody else lagging when playing Dota2?

2013-06-17 19:14:09

So I get huge spikes randomly throughout the game. Before playing: 1 1 ms 1 ms 1 ms 192.168.1.1 2 6 ms 7 ms 7 ms 10.125.24.1 3 11 ms 8 ms 10 ms 24.156.149.17 4 9 ms 7 ms 21 ms wolfedale2.cable.teksavvy.com [69.165.168.158] 5 17 ms 17 ms 11 ms wolfedale4.cable.teksavvy.com [24.52.255.117] 6 8 ms 9 ms 11 ms 69.196.136.164 7 9 ms 9 ms 9 ms 72.14.212.134 8 9 ms 9 ms 11 ms 209.85.255.232 9 8 ms 9 ms 9 ms 209.85.250.7 10 8 ms 12 ms 12 ms yyz08s14-in-f23.1e100.net [74.125.226.151] While lagging in-game: 1 1 ms 1 ms 3 ms 192.168.1.1 2 491 ms 444 ms 224 ms 10.125.24.1 3 27 ms 13 ms 43 ms 24.156.149.17 4 121 ms 129 ms 251 ms wolfedale2.cable.teksavvy.com [69.165.168.158] 5 340 ms 243 ms 283 ms wolfedale4.cable.teksavvy.com [24.52.255.117] 6 42 ms 49 ms 129 ms 69.196.136.164 7 252 ms 202 ms 195 ms 72.14.212.134 8 580 ms 510 ms 583 ms 209.85.255.232 9 128 ms 185 ms 147 ms 209.85.250.7 10 212 ms 330 ms 308 ms yyz08s14-in-f23.1e100.net [74.125.226.151] I'm pretty sure this is a problem on my end while connecting through my router, but just wanted to see if anybody else was having this issue.

Setting up two connections on one DSL line. Need help.

2013-06-15 11:52:49

Hello, I am looking to have the following setup and would like to know if it's possible and if so, what equipment I need. I'd like my main computer to have a static IP address and have another computer station setup with a non-static IP address (called dynamic I believe?) all on one connection. So, if this is possible, please let me know! Thanks for any help!

[Cable] VMedia is Cable Internet Crazy!!

2013-04-06 00:57:27

Oh God... 45/4/unlimited cable Internet packagefor $53/month... There must be a catch! Teksavvy is going to be charging $100 for the same service! Start is charging $60 with 300GB download usage cap. How can VMedia do this without taking either a severe loss, or run into financial difficulties in the future? All the major IISPs (Teksavvy, Acanac) are offering Internet packages nowhere close to that. When I posted in the VMedia thread, I got confirmation that you don't need their IPTV service so... WOW.

Finally ready to make a switch away from Rogers.

2013-06-10 14:29:09

Hi everyone! My family's fed up with Rogers now, and we're looking to switch our internet (along with home phone and TV) away from them. I've been eyeing Teksavvy for years, to be honest and, well, now's the time to jump ship, I suppose. Just a couple of questions, though. Any help you can offer is much appreciated. 1) Has Brampton migrated to ATPIA? I checked the OP of the migration schedule thread, but no luck, although the Teksavvy website is offering the 35 Mbps/3Mbps we're looking for. 2) Should I get the Thomson DCM 476? From what I've read on the board, it seems to be future proof, and it'll be more convenient I'm thinking to just order it from Teksavvy. (If this isn't the modem to get, could you please offer some better alternatives?) 3) What's a good router to get? I'm so used to Roger's combo modem thingy (sorry) that I kinda cringed at having to get a separate item, too, in order to get wireless with Teksavvy—although I'm guessing I'll get better stability and speeds than I did with Rogers, since I'd been getting disconnects and random shit happening lately. A router under $100 would be fantastic. There are only to laptops in the house that'll need wireless access, if that helps. 4) Is VMedia any good? I ask because I'm sure a number of you are up to date on this kind of stuff, and may have already gathered some insight on whether or not those enticing offerings are sustainable (or if they'll be jacked up sometime shortly down the line). 5) Can I use my Rogers phone service with Teksavvy? Not the digital one (or is it VOIP?) that'd run through the internet, just regular landline phones. We've come to really like our phones, and wouldn't want to have to go and buy new ones—unless we can use these phones with VOIP, too, or with Teksavvy's regular phone service (if it has one?). Sorry if the above is too much, too ignorant or something else entirely. Also, I'm not exactly, ah, tech savvy (heh), so try to hold off of really in-depth technical talk, if at all possible. We just want to leave Rogers is all. The overage charges are getting insane. Thanks in advance for all your help!

How would you feel if this email to Teksavvy was ignored?

2013-06-14 16:33:46

How would you feel if you went through this? I've had an EXTREMELY frustrating experience trying to upgrade my DSL service with Teksavvy. I recently sent an email trying to get my case escalated because their telephone wait times are too long right now. I'm still in the process of trying to reschedule a tech to come to complete the installation for the 5th time (explained below) Teksavvy seems to have no problem replying to my scheduling emails, but continues to ignore my email outlining this entire ordeal and aksing for a Supervisor to contact me... despite following up twice asking for a reply. The email below is after many emails back and forth, but the story will become clear as you read on. Here is what I sent to them: Hello, Well, this would explain why I am trying for the 5th time to get this done. I was told the rescheduling would be between 5 - 9, not only the original timeframe. I was never told, any of the 4 times scheduled, that I had to be home between noon and 9pm. Also, when writing to Anthony in Retentions, I talked about the 5-9 window and he did not correct me. I believe, in fact, he was the one to tell me this timeframe to be home. That doesn't, however, explain why the last time they showed up and finally left a notice for the first time (despite telling me they had previously called and left notes), they did not ring the door bell and they did not call, as they were instructed to do. I was home waiting for them. I asked for a supervisor to contact me a long time ago and that never happened. Anthony in Retentions had ownership of my account and was supposed to arrange that and explained to me that would hand over ownership of my account to the Supervisor. I never heard from Anthony again and I never heard from a Supervisor. I would like to be compensated for this ordeal. I am so beyond frustrated by how this played out. The day this was originally scheduled, I was home all day until 9pm. I never got an explanation for why they didn't show up. I only received a phone call asking me to reschedule. I did hear from Anthony in Retentions and he apologized and arranged for the Tech to come out again. I waited again and nobody showed up. This time Anthony assured me he would have them call before they came over. I waited a third time and nobody came. Anthony then told me he was told they left a note on my door and called. This is not true. That is when I thought maybe they were going to the wrong address. However, my address was then verified, so that was not the problem. FOUR times I have been here, as requested. I've taken UNPAID time off work each time and put my evenings on hold to be here. I also had my Internet disconnected 2 or 3 times as a way for you guys to get me to call (to reschedule to have a tech come) - as if I had done something wrong. I also received a phone call with a lecturing tone from Tim in Escalations telling me I had to be home and the technicians needed to complete their work. I recently received a nicer voicemail from Tim in Escalations expressing sympathy for my situation, so that was appreciated. But still, this has been unbelievably frustrating. The 4th attempt was closer to actually getting this done. They did leave a note in my mailbox this time and the time was 8:30 pm. I was home. They did not ring the door bell, they did not call, and I don't think they even knocked. I kept the apartment SO QUIET (I live on the 2nd floor of a house), so I could hear a knock in case they didn't use the door bell. There are TWO door bells outside, so it's obvious there is more than one apartment here. I ordered pizza a couple of days later and they had no problem using the door bell! I took unpaid days off work, made myself available, and all I need these people to do is ring my door bell and/or call when they get here! Although, now I find out I was told the wrong timeframe to be home, so maybe the previous times they showed up before 5pm. (I was told each time to be home 5pm to 9pm NOT noon to 9pm) If you look in my file, I had a similar terrible experience when switching my voip phone line to a land line with Teksavvy. Your service is so great once it's up and running, but making any kind of change or signing up for a service has been an absolute nightmare for me. You're all friendly, but that doesn't change the customer's experience when things continue to go wrong. This has just been ridiculously over the top.. and sorry is not enough this time. I've lost money, spent countless hours on the phone and emailing and waiting around, and an unbelievable amount of stress during an already stressful time in my life. I realize you don't have control over that, but you do have control over making this right. Please have a Supervisor contact me if you're unable to help with compensation. Thank you,

TekSavvy is the best? You have got to be joking!

2013-06-05 09:36:15

I had been with Rogers for 15+ years for internet and I decided to try TekSavvy because they were a)less expensive even though the speed was lower and b)they have unlimited plans and c)everyone raves about them. What a mistake that was. I have never had such an unbelievably bad experience with customer service in my life. I cancelled Rogers as of May 28th and by May 29th the TekSavvy modem still would not connect. Called support - waited on hold for about 90 minutes. Person I talked to said 'oh, Rogers must have cut you off completely so we will have to create a work order for them to come out and test the line. It will take 1-2 days'. June 1 Rogers comes out and tests the line from end to end - from the street to the point where the cable connects to the modem. Signal levels are 'perfect'. Still no connection to TekSavvy. Called support - another 90+ minutes on the phone. Go through all the same steps as before. 'You're sure they tested the cable - this is always a cable issue' the support person asked. 'Yes, the signal is perfect up to the modem'. 'Never seen this before'... long silence... I suggested maybe the modem was defective since it would not sync? 'No it couldn't be the modem'. Almost an hour of repeating the same troubleshooting steps over and over again and the tech says 'maybe the modem is defective'..... really? Ya think? I said that an hour ago. 'We will have to send you another modem, but that is going to take another 2-3 days'. I asked them to use a 'faster' shipping method because I had already been without service for 3 days at this point and waiting for 2-3 more days was unacceptable. 'Sorry, can't do that'. Fine - I will go buy my own modem (they sell the exact same model at Canada Computers) and then send you the MAC and serial number so you can provision it. 'OK - we should be able to get it working within 24 hours'. Off I go to get a modem. I plug it in and lo and behold all the lights come on and it syncs to the network thus confirming the other modem was defective. Call support - another 90+ minutes on hold. Finally get through and give the tech the MAC address and serial number. Check it twice to make sure. Then I sit back to wait. The next day - nothing. The next day - nothing. Call support - almost 2 hour wait this time. 'Oh, sorry - the MAC address was rejected for 'some reason'... we can resubmit it again but it will be another 24-48 hours'. So, 2 more days without internet access. Nope - wasted enough of my life on hold, I never should have left Rogers. Hung up and called Rogers to get my internet set back up (less than 5 minutes on hold - took care of everything including 'reactivating' my account rather than having to create a new one, scheduled an appointment and done in 10 minutes...awesome customer service!) Call TekSavvy back - go to accounts since I figure that would be the proper place to go to cancel. Almost 2 hours on hold later - 'sorry, you need to talk to tech support to cancel'... REALLY? back on hold for 45 minutes more... 'you really need to talk to our cancellation team' - REALLY? on hold again for 30 minutes....finally get to the 'right(?)' person. 'I have not had even one day of service and I want to cancel' 'Sorry to hear that - unfortunately we will not be able to give you a refund' REALLY? After waiting for 7 days with no service and jumping through all their hoops, they are telling me I cannot get a refund? 'We can refund the cost of the modem, but that is all'. Unbelievable... I can honestly say I have never had a worse customer service experience. I never received even one day of service, but they are going to keep my first months' cost 'just because'? WTF? I hope the CEO of TekSavvy still prowls these forums, I would like him to explain this to me... So, TekSavvy is the best, huh? I think not.

[Cable] Outage on St. Laurent POI in Ottawa??

2013-06-17 14:22:28

Hi Guys, Been offline for about an hour now ... Anything going on? -- .... and the monkey flips the switch.

Static/Dynamic IP address with router?

2013-06-17 00:03:31

Hello, I called Tek Savvy earlier and I was asking if it were possible to have both a static IP address on one computer and then a dynamic IP on my other computer over one DSL connection. I was told this is not possible. I heard about /30 subnets before but I found out the IP range of those would only change the last two numbers which isn't good enough for me. Anyway, so the tech guy said it is possible to do this with a Router. I have no idea if he's correct or HOW I would do this with a router. Can someone please explain to me if a) it IS possible to have the setup I mentioned above with a router and ... b) How to do it. Thanks in advance!

[Cable] Packet Loss

2013-06-15 22:56:58

Is anyone else on Cable having massive packet loss? because I am experiencing it right now, and it's making browsing next to impossible. I'm just curious if anyone else is noticing this. I would have included a result from pingtest.net, but it doesn't load for me right now. Ping to Google: Ping statistics for 74.125.226.129: Packets: Sent = 100, Received = 67, Lost = 33 (33% loss),Approximate round trip times in milli-seconds: Minimum = 11ms, Maximum = 47ms, Average = 17ms Ping to torix.ca: Ping statistics for 206.108.0.60: Packets: Sent = 100, Received = 56, Lost = 44 (44% loss),Approximate round trip times in milli-seconds: Minimum = 11ms, Maximum = 38ms, Average = 18ms

[CABLE OUTAGE] JUNE 17th,2013 Updates

2013-06-17 13:38:18

Hello, We are currently experiencing a DHCP issue on the Bloor POI and a RF Signal issue on the Comstock POI. We are working to resolve this as soon as possible. We are also currently experiencing an RF signal issue in the Ottawa area at this time. We are working on resolving as soon as possible as well. Thank you for your patience. Taunia