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<title>TekSavvy forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/teksavvy</link>
<description>TekSavvy forum current topics</description>
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<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 19 Jun 2013 06:16:50 EDT</pubDate>
<lastBuildDate>Wed, 19 Jun 2013 06:16:50 EDT</lastBuildDate>

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<item>
<title>Cable down in kw?</title>
<link>http://www.dslreports.com/forum/remark,28390232</link>
<description><![CDATA[Just got home. 2:30am.  No surfing joy]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28390232</guid>
<pubDate>2013-06-18 02:58:06</pubDate>
</item>

<item>
<title>How would you feel if this email to Teksavvy was ignored?</title>
<link>http://www.dslreports.com/forum/remark,28381525</link>
<description><![CDATA[How would you feel if you went through this? 

I've had an EXTREMELY frustrating experience trying to upgrade my DSL service with Teksavvy. I recently sent an email trying to get my case escalated because their telephone wait times are too long right now. I'm still in the process of trying to reschedule a tech to come to complete the installation for the 5th time (explained below) 
Teksavvy seems to have no problem replying to my scheduling emails, but continues to ignore my email outlining this entire ordeal and aksing for a Supervisor to contact me...  despite following up twice asking for a reply.

The email below is after many emails back and forth, but the story will become clear as you read on.

Here is what I sent to them:

Hello,

Well, this would explain why I am trying for the 5th time to get this done. I was told the rescheduling would be between 5 - 9, not only the original timeframe. I was never told, any of the 4 times scheduled, that I had to be home between noon and 9pm. Also, when writing to Anthony in Retentions, I talked about the 5-9 window and he did not correct me. I believe, in fact, he was the one to tell me this timeframe to be home. That doesn't, however, explain why the last time they showed up and finally left a notice for the first time (despite telling me they had previously called and left notes), they did not ring the door bell and they did not call, as they were instructed to do. I was home waiting for them. 

I asked for a supervisor to contact me a long time ago and that never happened. Anthony in Retentions had ownership of my account and was supposed to arrange that and explained to me that would hand over ownership of my account to the Supervisor. I never heard from Anthony again and I never heard from a Supervisor.

I would like to be compensated for this ordeal. I am so beyond frustrated by how this played out.

The day this was originally scheduled, I was home all day until 9pm. I never got an explanation for why they didn't show up. I only received a phone call asking me to reschedule. I did hear from Anthony in Retentions and he apologized and arranged for the Tech to come out again. I waited again and nobody showed up. This time Anthony assured me he would have them call before they came over. I waited a third time and nobody came. Anthony then told me he was told they left a note on my door and called. This is not true. That is when I thought maybe they were going to the wrong address. However, my address was then verified, so that was not the problem. 

FOUR times I have been here, as requested. I've taken UNPAID time off work each time and put my evenings on hold to be here. I also had my Internet disconnected 2 or 3 times as a way for you guys to get me to call (to reschedule to have a tech come) - as if I had done something wrong. I also received a phone call with a lecturing tone from Tim in Escalations telling me I had to be home and the technicians needed to complete their work. I recently received a nicer voicemail from Tim in Escalations expressing sympathy for my situation, so that was appreciated. But still, this has been unbelievably frustrating. The 4th attempt was closer to actually getting this done. They did leave a note in my mailbox this time and the time was 8:30 pm. I was home. They did not ring the door bell, they did not call, and I don't think they even knocked. I kept the apartment SO QUIET (I live on the 2nd floor of a house), so I could hear a knock in case they didn't use the door bell. There are TWO door bells outside, so it's obvious there is more than one apartment here. I ordered pizza a couple of days later and they had no problem using the door bell!

I took unpaid days off work, made myself available, and all I need these people to do is ring my door bell and/or call when they get here! Although, now I find out I was told the wrong timeframe to be home, so maybe the previous times they showed up before 5pm. (I was told each time to be home 5pm to 9pm NOT noon to 9pm)

If you look in my file, I had a similar terrible experience when switching my voip phone line to a land line with Teksavvy. Your service is so great once it's up and running, but making any kind of change or signing up for a service has been an absolute nightmare for me. You're all friendly, but that doesn't change the customer's experience when things continue to go wrong.

This has just been ridiculously over the top..  and sorry is not enough this time. I've lost money, spent countless hours on the phone and emailing and waiting around, and an unbelievable amount of stress during an already stressful time in my life. I realize you don't have control over that, but you do have control over making this right.

Please have a Supervisor contact me if you're unable to help with compensation.

Thank you,]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28381525</guid>
<pubDate>2013-06-14 16:33:46</pubDate>
</item>

<item>
<title>[Cable] ATPIA - Migration Schedule UPDATED June 6th</title>
<link>http://www.dslreports.com/forum/remark,28367487</link>
<description><![CDATA[Hey all,

Here is an update for the migration.

Scarlett migration delayed until Wednesday June 12 2013. (i.e. tomorrow night)

Remainder of schedule is as follows:
Dupont - 17-Jun
Kitchener - 24-Jun
Greensboro - 3-Jul
Bloor - 8-Jul
London - 15-Jul
St. Laurent - 22-Jul
Fallowfield - 29-Jul
Richmond Road - 7-Aug
Wolfdale - 12-Aug
Comstock - 19-Aug
Newmarket - 26-Aug
Woodstock - 3-Sep
--
Marc - CEO/TekSavvy]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28367487</guid>
<pubDate>2013-06-10 16:10:25</pubDate>
</item>

<item>
<title>[CABLE OUTAGE] JUNE 18th,2013 **Updated**</title>
<link>http://www.dslreports.com/forum/remark,28387984</link>
<description><![CDATA[Hello,

We are currently experiencing a DHCP issue on the Bloor POI and a RF Signal issue on the Comstock POI. We are working to resolve this as soon as possible. 

The issue we were experiencing in the Ottawa area has been resolved!  

Thank you for your patience. 

Taunia]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28387984</guid>
<pubDate>2013-06-17 13:38:18</pubDate>
</item>

<item>
<title>[Cable] Blocked incoming TCP Syn+Ack packet</title>
<link>http://www.dslreports.com/forum/remark,28392937</link>
<description><![CDATA[Hello,

Iam getting Syn+Ack packet flooded from Facebook and Akamai technologies.

69.22.148.105:80

Iam also getting the same thing on random ports
24.98.30.205:57165
24.25.213.66:57928

Anyone else experiencing this or have a resolution?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28392937</guid>
<pubDate>2013-06-18 21:40:41</pubDate>
</item>

<item>
<title>Teksavvy down Ottawa Blair/Ogilvie</title>
<link>http://www.dslreports.com/forum/remark,28390476</link>
<description><![CDATA[Woke up this morning and internet down. Power cycled EVERYTHING. No joy....

Anyone else having this problem as of 8am?

Waiting...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28390476</guid>
<pubDate>2013-06-18 08:32:35</pubDate>
</item>

<item>
<title>[TekTalk] Tektalk &#x22;choppy&#x22;</title>
<link>http://www.dslreports.com/forum/remark,28391977</link>
<description><![CDATA[Is happening on and off - the last time it happened there was an apparent tektalk outage (2 weeks ago ?) but has been happening the last two days.  My house can hear everything fine, its the external end in which the voice is very choppy.  Anyone else experiencing this?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28391977</guid>
<pubDate>2013-06-18 16:12:19</pubDate>
</item>

<item>
<title>Tp-link TD-W8961ND modem/router on teksavvy</title>
<link>http://www.dslreports.com/forum/remark,28393180</link>
<description><![CDATA[Hi all I have the above mentioned modem/router combo, which was recommended on here.  I am not due for service activation (and a s service truck or two) until the 28th of June but I figured I would post in here to find out what I would need to do to get this working on teksavvy, besides just storing my username and password in the pppoe (there appear to be multiple listings for pppoe in the dropdown box) section of the things' software...

Has anyone used this with teksavvy and had to set it up themselves?

the webpage for the thing:
http://www.tp-link.com/ca/products/details/?model=TD-W8961ND
--
Canadian Football League... This is OUR League!
CFL > NFL
Enjoy wasting your money Rogers...]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28393180</guid>
<pubDate>2013-06-18 23:15:53</pubDate>
</item>

<item>
<title>[DSL] Youtube slower than molasses running uphill in January!</title>
<link>http://www.dslreports.com/forum/remark,28336064</link>
<description><![CDATA[Anyone know why?
It's really starting to annoy me.
I tried blocking some IP's as shown here: http://mitchribar.com/2013/02/how-to-stop-youtube-sucking-windows-guide/
and it worked a few days but now its back to being slow.

Even Google search is slow, I keep seeing the "if your not redirected click here" thing when I hit search.

Bing works fine and speedtests are up to spec but youtube is horrible.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28336064</guid>
<pubDate>2013-05-30 17:46:45</pubDate>
</item>

<item>
<title>[Cable] Multiple IPs</title>
<link>http://www.dslreports.com/forum/remark,28389632</link>
<description><![CDATA[I've noticed that if I hook my cable modem up to a network switch and connect both my gateway and my VOIP box they each get a public IP. This seems to be the best approach for me* but is this a legit approach? Is there a limit to the number of IPs I can use?

* (since putting the VOIP box behind the gateway is sketchy at best, and having the VOIP box in front of the gateway kills the throughput)]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28389632</guid>
<pubDate>2013-06-17 21:55:19</pubDate>
</item>

<item>
<title>Upgrading Firmware on Thompson DCM475</title>
<link>http://www.dslreports.com/forum/remark,27375359</link>
<description><![CDATA[Well I've been getting the daily disconnect problems with the Thompson DCM475 as my firmware is still on 02.08.

I've called Teksavvy and the representative told me that my modem is now out of warranty and they will not replace it.

So my question is, is there anyway I can upgrade it myself, or perhaps someone has instructions on how to do so?  Or is it possible to still have Teksavvy resolve this issue through other means?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,27375359</guid>
<pubDate>2012-07-29 19:54:38</pubDate>
</item>

<item>
<title>[DSL] As of the 6th, D/L stuck at 2, U/L ok. GTA? How widespread</title>
<link>http://www.dslreports.com/forum/remark,28370006</link>
<description><![CDATA[Seems like there is a number of different threads on this. A few of us thought it was specific to Bloor+Lansdowne area, I see other users from Mississauga complaining of the exact same thing.

Specifically, all modem stats fine, sync fine, no recent history of problems, U/L ok, D/L gone to pot as of late last week.

I am interested to see if this is a larger problem where we all have the same symptoms. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28370006</guid>
<pubDate>2013-06-11 10:36:29</pubDate>
</item>

<item>
<title>Down time during switching to ATPIA ?</title>
<link>http://www.dslreports.com/forum/remark,28392307</link>
<description><![CDATA[My connection is down for more than 2 hours on Dupont poi.
I am getting 45/4 plan.
modem showing normal connection 4x4 bonding
got gateway 10.67.17.1, ip address. cant ping anything.
Is it expected? How long will it take?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28392307</guid>
<pubDate>2013-06-18 18:09:33</pubDate>
</item>

<item>
<title>[Cable] Markham POI Issue?</title>
<link>http://www.dslreports.com/forum/remark,28392175</link>
<description><![CDATA[Download really slow and disconnecting..   heres the MODEM Signal

Status Code:  Operational
Software Version:  STAC.02.50
Software Model:  a81a
Bootloader:  2.3.1

Cable Signal Details
Forward Path: 
Channel&#9;Frequency&#9;Power&#9;SNR&#9;BER&#9;Modulation
1&#9;591.0 MHz&#9;-5.3 dBmV&#9;26.3 dB&#9;2.460 %&#9;256 QAM
2&#9;0.0 MHz&#9;0.0 dBmV&#9;0.0 dB&#9;0.0 %&#9;None
3&#9;0.0 MHz&#9;0.0 dBmV&#9;0.0 dB&#9;0.0 %&#9;None
4&#9;0.0 MHz&#9;0.0 dBmV&#9;0.0 dB&#9;0.0 %&#9;None
5&#9;0.0 MHz&#9;0.0 dBmV&#9;0.0 dB&#9;0.0 %&#9;None
6&#9;0.0 MHz&#9;0.0 dBmV&#9;0.0 dB&#9;0.0 %&#9;None
7&#9;0.0 MHz&#9;0.0 dBmV&#9;0.0 dB&#9;0.0 %&#9;None
8&#9;0.0 MHz&#9;0.0 dBmV&#9;0.0 dB&#9;0.0 %&#9;None
Return Path: 
Channel ID&#9;Frequency&#9;Power&#9;Modulation
2&#9;25.3 MHz&#9;41.0 dBmV&#9;16 QAM
0&#9;0.0 MHz&#9;0.0 dBmV&#9;QPSK
0&#9;0.0 MHz&#9;0.0 dBmV&#9;QPSK
0&#9;0.0 MHz&#9;0.0 dBmV&#9;QPSK
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28392175</guid>
<pubDate>2013-06-18 17:20:36</pubDate>
</item>

<item>
<title>Notice: - Email Server Migration - June 22nd-23rd</title>
<link>http://www.dslreports.com/forum/remark,28391277</link>
<description><![CDATA[Hey all,

We're upgrading mail systems. Here are the details;

Customer emails will be migrated to the new servers over the weekend of June 22nd starting on Saturday June 22nd from 11pm.  We ask that you not change your password between Saturday June 22nd at 6pm until Sunday June 23rd at 1am.  If a password is changed during this time frame, the change may not be reflected once the migration is complete.

Customers will have access the Webmail via https://webmail.teksavvy.com (the web Interface will remain the same).

The login Usernames and the Passwords will remain the same.

Note-The emails/mailboxes are transferred/synced from the old servers to the new servers.  The synchronization has been occurring on a continuous basis for the past couple of weeks to reduce the amount of time to perform updates between the servers.  We'll be performing a final synchronization during the migration night and it's possible that an email may reappear in your inbox if you had downloaded and deleted it from the server during the synchronization process.  We're making every effort to ensure that no email is misplaced during this process.

Customers using POP/IMAP email client programs (ex-Apple Mail, Outlook, Thunder-bird, Opera, Mozilla, Pegasus mail&#133;) should modify their Server Settings to reflect the mail server DNS name as below (Under Options-Account/Server Settings).   This should already be the settings in place in the email client however if customers have chosen to hardcode the IP address of the server, you must modify it to the DNS server name. This due to the load balancing features of the new system, you must use the FQDN's below;

Server name = mail.teksavvy.com
Incoming Server / Receiving Server = mail.teksavvy.com
Outgoing Server (SMTP) / Sending Server = smtp.teksavvy.com

(For Roaming Customers - Outgoing Server = out.teksavvy.com port 1025 with authentication)
Email addresses are customer specific and remain the same as before (ex- logme@teksavvy.com)
Username/password are customer specific and remains the same as before 

A more customer friendly notice will be sent out sometime later today or tomorrow. I thought I'd give everybody the heads up here ahead of time.
--
Marc - CEO/TekSavvy]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28391277</guid>
<pubDate>2013-06-18 12:44:51</pubDate>
</item>

<item>
<title>[DSL] Wet DSL -&#x3E; Dry.  Questions</title>
<link>http://www.dslreports.com/forum/remark,28391439</link>
<description><![CDATA[So based on my recommendation, a friend of mine switched to TekSavvy.  She had Bell phone service, and all was fine.

She has since decided to port her number to a VoIP provider which happens to be taking place today, and I advised her to phone TekSavvy to find out how it works because she'll obviously be paying the dry loop band fee.  They said she needs to pay $50 and take an entire day off work to wait for a Bell guy to come, who "may or may not need to come inside the home".  The $50 fee seems a big strange to me, but even more strange that someone may need to even visit the property.

Earlier in the year when they lowered their prices, she's able to get 7Mbit service for a few dollars less (compared to 6), but was told she'd have to pay $50 for that.  So I thought she could kill two birds with one stone, but after phoning them today they said she'd have to pay $50 to go from wet => dry, and then another $50 to switch the speeds.

This makes NO sense to me what so ever.  One could cancel the current service without paying anything, then pay the $50 activation fee and have new service set up with the 7Mbit speed.

She's talked to 2 or 3 different people now and this seems to be their view on the matter.  Has anyone had a similar situation?  Please help!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28391439</guid>
<pubDate>2013-06-18 13:31:59</pubDate>
</item>

<item>
<title>Cable problems - Richmond Hill area</title>
<link>http://www.dslreports.com/forum/remark,28386268</link>
<description><![CDATA[Hello. As of June 16th (Sunday) I am experiencing very low internet speeds. My download keeps jumping from high to low and upload tops at 0.2Mbps.
Any information about whats going on ?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28386268</guid>
<pubDate>2013-06-16 20:42:26</pubDate>
</item>

<item>
<title>Porting</title>
<link>http://www.dslreports.com/forum/remark,28387123</link>
<description><![CDATA[Does Teksavvy need notice when I port out my number? I have POTS with Teksavvy and decided to go with voip.ms.

voip.ms says it'll take 10 days to port out, my billing cycle for POTS is month end. This might be close. 
--
Check out the TekSavvy Forums:
&raquo;http://www.dslreports.com/forum/teksavvy]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28387123</guid>
<pubDate>2013-06-17 09:15:31</pubDate>
</item>

<item>
<title>Widening off-peak window ?</title>
<link>http://www.dslreports.com/forum/remark,28391319</link>
<description><![CDATA[Hi, is Teksavvy planning on widening their off-peak window for both cable and DSL anytime soon ? 6 hours isn't much. Electronic Box offers 12 hours off-peak per day for DSL. 2-10 or 2-12 would be great to have.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,28391319</guid>
<pubDate>2013-06-18 12:56:53</pubDate>
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