<?xml version="1.0" encoding="UTF-8"?>

<rss version="2.0" xmlns:blogChannel="http://backend.userland.com/blogChannelModule">

<channel>
<title>Telus forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/telus</link>
<description>Telus forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sat, 26 Jul 2008 08:20:24 EDT</pubDate>
<lastBuildDate>Sat, 26 Jul 2008 08:20:24 EDT</lastBuildDate>

<image>
<title>dslreports.com</title>
<url>http://i.dslr.net/bbrdisc1.gif</url>
<link>http://www.dslreports.com</link>
<width>19</width>
<height>18</height>
<description>bbr disc</description>
</image>

<item>
<title>Does TELUS charge you for a &#x22;Naked DSL?&#x22;</title>
<link>http://www.dslreports.com/forum/remark,20845135</link>
<description><![CDATA[Does TELUS charge you for the extra phone number if you request a "Naked DSL" or "Dry Loop"?

I'm planning on getting Vonage VoIP internet and just wondering if the extra surcharges would apply from TELUS.

As well, does anybody know if TELUS charges you if you cancel just the phone service and not the DSL ?

Thanks in advance]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20845135</guid>
<pubDate>2008-07-24 21:58:40</pubDate>
</item>

<item>
<title>Why is limit at 20.0GB and usage at 0%???</title>
<link>http://www.dslreports.com/forum/remark,20793419</link>
<description><![CDATA[I read the thread about the guy who downloaded 200GB when he had a 60GB limit, and in one of the emails they sent they gave a URL to check for bandwith usage.

I checked over a week ago and now and I get this:
(see attachment)

My brother downloaded at least 40GB and I at least 15GB so I'm really worried. I can't call them right now so I was wondering if anyone else gets this.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20793419</guid>
<pubDate>2008-07-15 08:32:17</pubDate>
</item>

<item>
<title>Cancelling</title>
<link>http://www.dslreports.com/forum/remark,20830779</link>
<description><![CDATA[I made 2 appointments to have a pots splitter installed in my building, because the ADSL is interfering with the intercom system in the building. A repair agent showed up the first appointment but could not get a hold of me because the "care agent" failed to pass on my phone number. The second appointment the repair technician just failed to show up. 
A loyalty agent tried to make it right and promised to set up another appointment by calling me on Monday. That loyalty agent failed to call me. I consider this 3 strikes in a row and I am now trying to cancel. Now I cant get through to Telus on the phone. It just rings and rings...........
What a joke it has been dealing with Telus!
 ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20830779</guid>
<pubDate>2008-07-22 12:39:33</pubDate>
</item>

<item>
<title>Upgraded to Extreme from Enhanced and no speed increase</title>
<link>http://www.dslreports.com/forum/remark,20845827</link>
<description><![CDATA[I upgraded my account to Extreme from the Enhanced 3.0.  I am still getting 3.0 speeds.  I called support and they were on the phone with me for 45mins, telling me to delete cookies, reset modem etc.  Nothing worked.  Speed is still the same.  Any ideas?  I am running a 2Wire modem and Vista with no firewall.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20845827</guid>
<pubDate>2008-07-25 01:00:46</pubDate>
</item>

<item>
<title>Connect Linksys WRT54GL to Siemens router</title>
<link>http://www.dslreports.com/forum/remark,20836965</link>
<description><![CDATA[
Hi,

I have a Siemens ADSL modem/router up and working (both wired and wireless connections). However, the range of the WIFI is too short for some of my location.

To extend the WIFI range, I would like to add (daisy chain) a WRT54GL wireless modem, that I already have, to the Siemens using a hard connection (CAT5). I would then like to use the Linksys as the wireless gateway to increase the WIFI coverage.

Can anyone give me a clear "blow by blow" of how I need to configure the two devices so that they will work together?

Thanks

MJ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20836965</guid>
<pubDate>2008-07-23 14:29:33</pubDate>
</item>

<item>
<title>Thunderstorms cause DSL to disconnect every 5 minutes sharp</title>
<link>http://www.dslreports.com/forum/remark,20803825</link>
<description><![CDATA[I've had this problem in two locations and I was wondering if it was something that just happens with DSL, or if there is something that can be done to fix it... and if so which end is it on (my wiring, my modem, their connections on the pole... or what)

My Telus connection is great for the most part, but it also functions as a fantastic weather predictor.  Whenever a thunderstorm is rolling in, the modem will go offline for about 10 - 15 seconds (not long enough to notice unless you're loading a web page, but long enough to disconnect from online games, or at least lag them out significantly) and then come back on.  It will do this 5 minutes on the dot.  You can set a watch to it, up until the storm starts to move off, at which point it will begin to take a bit longer each cycle up to about a 10 minute cycle.  This only happens with thunder and lightning... rain doesn't make any difference at all.

I can only assume this coincides with the storm being over Telus equipment, and not my house... because by the time the storm is actually *here*, the connection issues are gone or improving.

Generally it doesn't last long enough to be a bother, but I'm curious if it means there is something I should be looking into repairing.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20803825</guid>
<pubDate>2008-07-17 00:13:14</pubDate>
</item>

<item>
<title>I got suspended...</title>
<link>http://www.dslreports.com/forum/remark,20688805</link>
<description><![CDATA[Well... I just got suspended. I had the HS 3.0mbit plan
Internet was working last night, till 3am.

I just went to use it again at 6pm and I am suspended...

It all began with this email from May 16th.


From: abuse@telus.com 
To: XXXXXXXXXXXX@gmail.com 
Date: Fri, 16 May 2008 13:37:54 -0700 
Subject: DISCONNECTION WARNING: XXXXXX, XXXXXXXXXXXXXX - XXXXXXXXXXXX@gmail.com - xxxxxxxxxxxxx
 
Our investigations have determined that you have exceeded the usage limits associated with your high speed plan. This constitutes a violation of the TELUS Internet Services Acceptable Use Policy (at http://www.mytelus.com/internet/nv/aup.do) and the TELUS Internet Services Account Agreement (at http://www.mytelus.com/internet/policies/TISAA.do), under which you have been provided service.

THIS NOTICE IS TO ADVISE YOU THAT FURTHER ABUSE OF YOUR TELUS INTERNET SERVICES ACCOUNT MAY RESULT IN A SUSPENSION OR TERMINATION OF YOUR ACCOUNT, WITHOUT FURTHER NOTICE TO YOU. TELUS is empowered to take such action if, in our sole determination, you have violated the terms of the TELUS Acceptable Use Policy or the TELUS Internet Services Account Agreement.

You may check your bandwidth usage by visiting: https://reg1.telus.net/selfcare/SelfCareApp

Bandwidth Usage FAQ: http://www.mytelus.com/internet/highspeed/usagefaqs.do

If you are unaware of this type of activity coming from your account, you may wish to inquire with others who may have access to your account and/or change the password to your account to ensure that only authorized users have access to it.  IT IS ALSO POSSIBLE THAT YOUR COMPUTER MAY BE INFECTED WITH A VIRUS OR YOUR COMPUTER SYSTEM MAY HAVE SOME OTHER SECURITY PROBLEM SUCH AS AN UNSECURED MAIL OR PROXY SERVER WHICH COULD ACCOUNT FOR THIS ACTIVITY ORIGINATING FROM YOUR SYSTEM.

TELUS now provides TELUS Security services to help protect your computer from Internet viruses, hacking, spyware and other security threats. For more information please visit http://www.mytelus.com/internet/security/support.do.  Technical support for TELUS Security services can be obtained by visiting http://www.freedom.net/support/bug.html or calling 1-877-310-8324. 

Should you require any further assistance with virus detection and removal, please contact your computer and/or software vendor.


I had done 200GB of download during that period.

After receiving the warning, i stopped downloading for the most part, only using about 10GB of additional bandwidth for the rest of the month.

I thought I was in the clear
 
I received an additional email this past weekend, Jun 20th 2008


                                             
From: abuse@telus.com 
To: XXXXXXXXXXXX@gmail.com 
Date: Fri, 20 Jun 2008 09:33:40 -0700 
Subject: DISCONNECTION WARNING: XXXX, XXXXXXXX - XXXXXXXXXXXX@gmail.com - XXXXXXXXXX 
 
Our investigations have determined that you have exceeded the usage limits associated with your high speed plan. This constitutes a violation of the TELUS Internet Services Acceptable Use Policy (at http://www.mytelus.com/internet/nv/aup.do) and the TELUS Internet Services Account Agreement (at http://www.mytelus.com/internet/policies/TISAA.do), under which you have been provided service.

THIS NOTICE IS TO ADVISE YOU THAT FURTHER ABUSE OF YOUR TELUS INTERNET SERVICES ACCOUNT MAY RESULT IN A SUSPENSION OR TERMINATION OF YOUR ACCOUNT, WITHOUT FURTHER NOTICE TO YOU. TELUS is empowered to take such action if, in our sole determination, you have violated the terms of the TELUS Acceptable Use Policy or the TELUS Internet Services Account Agreement.

You may check your bandwidth usage by visiting: https://reg1.telus.net/selfcare/SelfCareApp

Bandwidth Usage FAQ: http://www.mytelus.com/internet/highspeed/usagefaqs.do

If you are unaware of this type of activity coming from your account, you may wish to inquire with others who may have access to your account and/or change the password to your account to ensure that only authorized users have access to it.  IT IS ALSO POSSIBLE THAT YOUR COMPUTER MAY BE INFECTED WITH A VIRUS OR YOUR COMPUTER SYSTEM MAY HAVE SOME OTHER SECURITY PROBLEM SUCH AS AN UNSECURED MAIL OR PROXY SERVER WHICH COULD ACCOUNT FOR THIS ACTIVITY ORIGINATING FROM YOUR SYSTEM.

TELUS now provides TELUS Security services to help protect your computer from Internet viruses, hacking, spyware and other security threats. For more information please visit http://www.mytelus.com/internet/security/support.do.  Technical support for TELUS Security services can be obtained by visiting http://www.freedom.net/support/bug.html or calling 1-877-310-8324. 

Should you require any further assistance with virus detection and removal, please contact your computer and/or software vendor. 

Sincerely,  XXX

Internet Abuse Team Member
Consumer Customer Operations
TELUS Communications
Email:  abuse@telus.com 
http://www.telus.com/internetabuse - Internet Abuse FAQ
http://www.mytelus.com/internet/policies/TISAA.do - TELUS Internet Services Account Agreement
http://www.mytelus.com/internet/policies/display.do - Acceptable Use Policy

*Please include the original email in any replies.


This time i was confused...
On-line account usage on telus site shows:
14.06777GB usage for "Usage from Jun 2, 2008 to Jul 1, 2008"

I didn't want to get disconnected, I had stopped the infringing act of downloading so much...so i sent them an email asking why...


Hello Abuse Team.

This is the second email I received in two consecutive months.

Since the first warning, i have cut my account usage significantly.

My Current Usage information
           Usage from Jun 2, 2008 to Jul 1, 2008
           Your usage was 18% of your plan limit

Now you have sent me this email below for an unknown reason...


which then i got a prompt reply.


From: abuse@telus.com Abuse Teluscom 
To: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Date: Fri, 20 Jun 2008 14:47:10 -0700 
Subject: RE: DISCONNECTION WARNING: XXXXXXXXXXXXXXXXXXXX
 
This warning was based on the previous months usage.  AS long as you stay within your plan limit form now on you will be fine.

Sincerely, 

Dale
Internet Abuse Team
National Internet Services Support 
TELUS Communications 
http://www.telus.com/aup
Email: abuse@telus.com
*Please include the original email in any replies.  


so then the question is... WTF DID I GET DISCONNECTED when I did as they said, just 2 days after chatting with abuse team that it was all good if i stayed below limits.

I told the CSR i wanted to speak with the abuse team, which i was then told that abuse department is gone home... callback at 9am.

I was really pissed off... I wanted the cancellations department... not as a threat, i was going to really cancel.

So then the CSR tells me I would also need to call back in the morning for the cancellations department as they too are closed.

I was about ready to throw my mobile phone across the room, and just decided to hang up.

I have sent the abuse team an email, which I will check what they reply when I get to work in the morning.

Once i sort out what happened and get reconnected... I am going to cancel with telus.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20688805</guid>
<pubDate>2008-06-23 22:33:28</pubDate>
</item>

<item>
<title>Limewire Blocking?</title>
<link>http://www.dslreports.com/forum/remark,20816792</link>
<description><![CDATA[For the last few days, I've had problems with Limewire not connecting to the network.  To ensure that it wasn't my router, I had connected the modem directly to my computer, with no success.  Is anyone else having problems with Limewire and Telus?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20816792</guid>
<pubDate>2008-07-19 14:37:49</pubDate>
</item>

<item>
<title>About Telus 2 IP Address</title>
<link>http://www.dslreports.com/forum/remark,20816705</link>
<description><![CDATA[The web said there are 2 IP Addresses. One is using for my SE567, another one, i used my hub to connect to WAN port. I check OCA site, it said my PC MAC is registered and showing an IP. Also I checked SE 567 status, it showed that DHCP server (0 clients). When I type ipconfig command, it still show my local ip address which is 192.168.***.***. Does it mean i am still using local IP not public IP? Should I change to old modem that can easily use 2 dynamic IP?  thx]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20816705</guid>
<pubDate>2008-07-19 14:16:54</pubDate>
</item>

<item>
<title>How to get TELUS to fix ADSL problem?</title>
<link>http://www.dslreports.com/forum/remark,20771243</link>
<description><![CDATA[I been having very poor connectivity problems with my 1.5 ADSL
for the last couple months.
Also, my overall speed has dropped significantly.
I have talked to them several times, using the phone, live help and email with no resolution.
The problem is outside my house and needs to be fixed.
How can I get TELUS to fix the problem without taking this matter to the BBB or taking some type of legal action?
I have 7 months left in my 3 year term
Thanks ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20771243</guid>
<pubDate>2008-07-10 17:08:00</pubDate>
</item>

</channel>
</rss>
