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<title>Time Warner Cable TV/Voice forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/timewarnertv</link>
<description>Time Warner Cable TV/Voice forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Tue, 10 Nov 2009 23:52:34 EDT</pubDate>
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<item>
<title>[Cable] Dallas/Ft Worth Metro Vol I -- Time Warner</title>
<link>http://www.dslreports.com/forum/remark,16660665</link>
<description><![CDATA[The running DWF comcast thread was a great one.  Hopefully we can continue it here.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,16660665</guid>
<pubDate>2006-08-07 14:42:44</pubDate>
</item>

<item>
<title>[TWC] Terrible Pixelation on HD Channels in Staten Island NY</title>
<link>http://www.dslreports.com/forum/remark,23304419</link>
<description><![CDATA[I'm about ready to give up on TWC here on Staten Island. My HD channels for the last few weeks look horrendous. The majority of them have terrible pixelation or are breaking up completely. Some look fine though.  It took a week for a tech to come to my house yesterday. He replaced some wires, and put on an attenuator. It made little difference. I already have FiOS Internet and phone and pretty much only keep TWC for MSG HD. Unless someone has a solution to what's going on here, I'm going to have to turn on my FiOS TV. I tried to watch the Knicks in HD tonight, but gave up and actually watched the SD channel.  Am I only the only here with this problem?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23304419</guid>
<pubDate>2009-11-06 21:30:19</pubDate>
</item>

<item>
<title>[TWC] Los Angeles faster cable lately!?</title>
<link>http://www.dslreports.com/forum/remark,23321382</link>
<description><![CDATA[Hi,

I'm currently getting a very good and steady speed of 1.70MB/s (more or less) and was wondering if TWC has upgraded their services or if I'm just getting lucky for a few hours. I'm capped at 1.15MB/s otherwise but now it's flying! (I'm not talking about PowerBoost which gets me 2.5MB/s for a few seconds then goes back to regular.)

Thx!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23321382</guid>
<pubDate>2009-11-10 16:08:28</pubDate>
</item>

<item>
<title>Issues with Time Warner Cable service in New York</title>
<link>http://www.dslreports.com/forum/remark,21669497</link>
<description><![CDATA[If you guys run into any issues with your cable box or modem in Brooklyn, Queens, Manhattan, Bergen, or Mount Vernon, feel free to drop me a message.  I'll try my best to resolve your issues.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21669497</guid>
<pubDate>2009-01-02 11:10:23</pubDate>
</item>

<item>
<title>[TWC] TWC SoCal (LA area) outage?</title>
<link>http://www.dslreports.com/forum/remark,23282675</link>
<description><![CDATA[We just lost all cable and road runner service at our appartment. Started at 10:30 pm pacific time. The cable box says "please wait" when trying to watch anything live. The cable modem just sits there blinking the "sync" light. Tried unplugging and resetting both the cable box and cable modem with no results. 

Anybody else having problems? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23282675</guid>
<pubDate>2009-11-03 01:45:38</pubDate>
</item>

<item>
<title>[TWC] 8300 DVR HD external drive turned off?</title>
<link>http://www.dslreports.com/forum/remark,23279966</link>
<description><![CDATA[I tried to add an external hard drive (Western Digital 1 TB) to the 8300 HD DVR. The DVR will not allow me to add the external hard drive. I called TWC and told me to call Scientific Atlanta. Scientific Atlanta told me to call back TWC since they indicated that TWC has turned off the esata port so an external hard drive can't be added. 

The instructions on the TWC site indicates it can be added. How does one correct this situation?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23279966</guid>
<pubDate>2009-11-02 15:57:29</pubDate>
</item>

<item>
<title>Episode and Channel Problems - New York City</title>
<link>http://www.dslreports.com/forum/remark,23317657</link>
<description><![CDATA[Not to be presumptuous but I thought I would start a thread who have specific problems with with certain channels, episodes, or anything similar.

For example, just now, the channel guide in Time Warner NYC has the show "Lie to me" as a repeat even though its new thus I missed recording it.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23317657</guid>
<pubDate>2009-11-09 22:13:57</pubDate>
</item>

<item>
<title>Internet only from Time Warner</title>
<link>http://www.dslreports.com/forum/remark,23314005</link>
<description><![CDATA[Hey,
Does anyone only pay for only the internet with Time Warner?  I am wondering what cable channels you'll get if you hook up a TV to the cable?

Thanks]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23314005</guid>
<pubDate>2009-11-09 10:57:30</pubDate>
</item>

<item>
<title>[TWC] NEO Start Over</title>
<link>http://www.dslreports.com/forum/remark,23188624</link>
<description><![CDATA[Time Warner Press Release:

Time Warner Cable Launches &#147;Start Over&#148;
Allows Customers to Restart Television Programs and Movies Already in Progress with the Touch of a Button

Akron, OH (OCTOBER 2009) &#150; Time Warner Cable today announced the launch of Start Over, the company&#146;s Enhanced TV feature that gives customers the ability to restart a program in progress without any pre-planning or in-home recording devices. Start Over, an exclusive product only available from Time Warner Cable, is being offered free to digital cable customers.

Start Over is enabled by a software upgrade to the existing video on demand (VOD) platform and to the installed base of digital set top boxes. The Start Over system instantaneously captures live television programming for immediate, on demand viewing. When tuning to a Start Over-enabled show in progress, customers are alerted to the feature through an on-screen prompt. By pressing &#147;Select&#148; on the remote control, the program is immediately restarted from the beginning. Commercials will appear in the same sequence of the show as in the initial telecast. Start Over-enabled programs can be restarted within the shows&#146; telecast window.

&#147;Start Over delivers to our digital cable subscribers a new level of control over their television and makes it even easier to watch what they want when they want without any pre-planning,&#148; said Vin Zachariah, Regional Vice President of Operations, Time Warner Cable Northeast Ohio. &#147;Start Over builds on Time Warner Cable&#146;s long history of technological firsts that provides consumers with the power to take control of their television viewing. We are very excited to be bringing this convenience to our customers.&#148;

For the initial launch, Start Over is enabled on 19 networks:
A&E
Biography Channel
Comedy Central
Disney Channel
Food Network
FX
HGTV
History Channel
History International
MTV
National Geographic
Nick
Nicktoons
Nick Jr.
Spike
TBS
TNT
TV Land
VH1

New channels will be added frequently.

Start Over will roll-out to customers in phases October 6 &#150; 16. By Oct. 16, all eligible customers will have the service.

Some shows on Start Over-enabled channels may not be available with this feature. In this situation, the Start Over prompt will not appear on the screen.

Time Warner Cable's Start Over was named the winner of the 2007 Emmy Award for Outstanding Innovation and Achievement in Advanced Media Technology for Best Use of on Demand Technology over Private (Closed) Networks. Time Warner Cable, Big Band Networks, Concurrent Computer Corp., Harmonic Inc., and Scientific Atlanta shared the win for their partnership on this network-based time shifting application. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23188624</guid>
<pubDate>2009-10-15 13:11:35</pubDate>
</item>

<item>
<title>[TWC] Time Warner Navigator</title>
<link>http://www.dslreports.com/forum/remark,19588262</link>
<description><![CDATA[I just thought I'd share this article I found online regarding Time Warner's new Navigator (Mystro) software.  Perhaps this can spark some discussion on what you think for the few that have been 'navigated'.  Passport appears to be the BEST, and many people are angered of how buggy and slow Navigator runs in comparison.  Here's the article:

December 07, 2007

Navigator

It's been a rough year for customers of Time Warner Cable, Kansas City's leading cable provider and possibly the leader in TV-related headaches. Time Warner would like to apologize for that, and we would like to accept its apology -- mostly, though, we hope it's learned its lesson.

The trouble started in January, when Time Warner started &#147;upgrading&#148; people's set-top boxes with new software to control the on-screen guide, DVR recording and other features. And then there was the ongoing soap opera with the NFL Network, which wasn't Time Warner's fault (in my opinion) but still resulted in a lot of angry customers wondering why they couldn't get the Packers-Cowboys game Nov. 29. In between, a channel-changing snafu irked some fans of A&E (the channel, not the newspaper section).

Above all, though, there was the Navigator debacle. In January I wrote that Time Warner was rolling out a new menuing system for its cable boxes. I quoted a local spokesperson who said Navigator had been developed &#147;so we can be more responsive to our customers.&#148; Famous last words. Since then, customers have flooded Time Warner's help lines, and my mailbox, with horror stories of sitting down to watch a recorded show, only to discover their DVRs had been wiped clean by the new software. Others were put off by the new menuing system, or driven mad by the three-second response times each time they pressed a button on their remotes, or felt like they were in a car with bad brakes each time they tried to fast-forward through a show ... the list went on.

&#147;I have never seen my wife so frustrated with anything, (and) that is an area where she usually counsels me in patience,&#148; wrote Chad Colgan of Lenexa. On Aug. 28, Time Warner switched his HD-DVR to Navigator, erasing the entire fourth season of &#147;Battlestar Galactica,&#148; which they were saving up for one of those viewing marathons that DVR users look forward to.

Two months later, when I checked in again with the Colgans, they were still having trouble. &#147;When the DVR works we don't have many complaints,&#148; said Colgan, &#147;but the 50% of the time it hangs or freezes, like a slow computer, you want to yank it out of the wall.&#148; Not only is he considering a switch to Everest, so is his brother-in-law. His cable hasn't been upgraded yet but is spooked by Colgan's tales of woe.

That's the kind of word-of-mouth damage Navigator can do to Time Warner's business, and not just in Kansas City. Its customers in Lincoln, Neb., also got &#147;upgraded&#148; this year, and the ensuing debacle led the city council there to pass a resolution calling for an investigation. The city's cable advisory board concluded that Time Warner had &#147;beta-tested&#148; Navigator on the unsuspecting people of Lincoln. (The AVS Forum's Navigator complaint thread scores high in Google search.)

I could go on: Jim Savage, HD-DVR customer, reports that &#147;Navigator still gives me headaches as it is still incredibly slow, poor resolution, among other issues,&#148; months after it was installed. Rebecca Tasler: &#147;We had been so dissatisfied with the new Navigator software that my husband talked a tech into reinstalling the old Passport software system.&#148; After that, recorded shows looked &#147;horrible,&#148; were heavily pixellated &#151; what a surprise, my Passport-enabled box is suddenly doing the same thing. So now it&#146;s not just Navigator.

Scott Simerly, who called my attention to the troubles in Nebraska, called Navigator&#146;s interface &#147;downright prehistoric. I fail to see any improvements in the functionality and the keyword search is horrible in comparison to the old system (Passport).&#148;

And yet, the vast majority of people reading this are, according to Time Warner, having no problems at all. That's because they are using set-top boxes that have been tested with Navigator and work fine. The problem, says Damon Shelby Porter of Time Warner Cable Kansas City, is that there are some four dozen different cable box models in use around the area. And while Porter said Navigator has behaved well with &#147;97 percent&#148; of them, getting the software to behave with them all has been a bear.

&#147;It was tested by our lab, it was tested by our employees in their homes but -- mea culpa -- it's really taken much longer for us to iron out the problems than we had hoped,&#148; Porter said. &#147;We're very frustrated.&#148;

Not as frustrated as I was when I had to return my Navigatored HD-DVR to Time Warner for a replacement. To my relief, the new DVR hasn't been upgraded, because it's a different model and Time Warner has slowed the rollout of Navigator.

There was also that matter of Time Warner moving A&E to Channel 35 without telling anyone (although technically it did warn those of you who read the legal notices in the business section). Porter said a new process was put in place so future channel changes get better publicity.

And another thing &#151; at some point, TWCKC pulled the plug on Turner Classic Movies' secondary audio (or SAP) channel. Time Warner hadn't gotten back to me by the time I filed this report, but a reader and I each independently confirmed you can't get the audio description of many TCM films offered on the SAP channel for viewers with visual disabilities. That feature should be available to everyone with cable, set-top box or not, and needs to be restored pronto.

Channels changing: On Jan. 1 Court TV, best known for launching Nancy Grace's career and for its gavel-to-gavel coverage of headline-grabbing trials, will become truTV (small &#147;t&#148;). Trials will still air during the day, but the channel's new owners -- what do you know, Time Warner again! -- will expand the evening lineup to include other types of mayhem besides criminal. Among its new series are &#147;Sky Racers,&#148; which will follow TV news choppers; and &#147;One False Move,&#148; focusing on people whose jobs or adventures take them to the edge of death.

Discovery is also rebooting two of its digital-tier channels in January. Discovery Times, which was launched in 2003 as a joint venture with the New York Times, petered out after three years. It's been quietly rebuilt around in-depth documentaries, and now the channel will be known as Investigation Discovery.

Planet Green is the new name of Discovery Home & Leisure, focusing on eco-friendly programming. You may have already heard of one program it's launching in 2008, &#147;Greensburg Eco-Town,&#148; which will document efforts in tornado-devastated Greensburg, Kan., to rebuild using environmentally friendly materials.

Meanwhile, another year has passed without a single international news channel being added to Time Warner's -- or Comcast's, or Everest's -- digital tiers. Al Jazeera, BBC World and France 24 are all there for the taking. This lack of public responsibility in a post-9/11 era is disheartening.

Posted by Aaron Barnhart on December 07, 2007 at 07:12 AM in TV Barn
http://blogs.kansascity.com/tvbarn/2007/12/this-is-an-upgr.html]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,19588262</guid>
<pubDate>2007-12-08 19:01:15</pubDate>
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