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<title>Vonage forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/vonage</link>
<description>Vonage forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Tue, 07 Oct 2008 20:35:51 EDT</pubDate>
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<item>
<title>I just cancelled Vonage</title>
<link>http://www.dslreports.com/forum/remark,21061411</link>
<description><![CDATA[I went for the Comcast triple play and cancelled Vonage yesterday.
I armed myself with a lot a patience, prayed a lot, grabbed the phone and placed the dreaded phone call.

Let me tell you that it was a very pleasant experience. I only talked to one person which of course offered me a new deal but there was no pressure.
She only clarified that I would have to pay the disconnection fee because I had been with them for less than two years.
She said keep equipment and call us back if you change your mind and that was it.
It was either my lucky day or they are changing things around.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21061411</guid>
<pubDate>2008-09-05 09:26:33</pubDate>
</item>

<item>
<title>Account Management (Retention) Illegal Practices!</title>
<link>http://www.dslreports.com/forum/remark,21195227</link>
<description><![CDATA[Yes I am in fact a Vonage Employee.

Today, 9/30/2008 the Account Management department, also known as Retention pulled all but TWO agents off the phone  to reduce Churn and avoid any customer cancelation request.  Obviously these two agents left on the phone could not handle a large number of calls waiting to cancel their service.  It piled up to the hundreds and hours of waiting time for Vonage customers,  In an attempt to reduce churn for the 3rd quarter Vonage corporate office in Holmdel, NJ would NOT let any of their customers disconnect their service.  Not by trying to persuade the customer into staying by offering free months of credit or a lower rate plan, they simply let their customers wait on hold until they eventually were forced to hang up!

So, any customer that was on their last day of the 30 day money back period and tried to call in today they will be forced to stay or pay a Rebate Recovery Fee for the device ( up to $79.99)  and a $39.99 disconnection fee to cancel.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21195227</guid>
<pubDate>2008-09-30 21:22:36</pubDate>
</item>

<item>
<title>[Equipment] Wifi Phone?</title>
<link>http://www.dslreports.com/forum/remark,20995695</link>
<description><![CDATA[Does anyone have experience with the Vonage WiFi phone? I'm interested in replacing my current Vonage Adapter with the WiFi phone. I know they don't make this product anymore but I have been able to find several of them on eBay. 

Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20995695</guid>
<pubDate>2008-08-23 14:49:56</pubDate>
</item>

<item>
<title>Vonage portability with AT&#x26;amp;T DSL</title>
<link>http://www.dslreports.com/forum/remark,21198719</link>
<description><![CDATA[I am currently helping a family member possibly switch over to Vonage home phone service. They have AT&T DSL internet service and this will be the backbone for the Vonage service. In the past, getting VoIP on a DSL line didn't really make sense cause it was sort of a catch 22; if you got rid of your landline to switch over Vonage, you would also lose your DSL. AT&T didn't allow you to have DSL without a land line.

However, AT&T now offers DSL without having their landline phone service ($5 more/month). This "naked" DSL is referred to as "FastAccess DSL Direct". So we are trying Vonage and their $14.99 plan since my family member doesn't use the phone all that much. Vonage is free for the first 30 days. We are trying it with a Vonage assigned phone number for now & so far its been working great.

My question is this though. how should I go about porting their number over from AT&T to the Vonage account? Am I gonna run into major headaches? Vonage said they can handle it, but I am concerned that when Vonage puts in the request to port over the number, AT&T might just cancel the entire account all together (phone and DSL) once the number leaves AT&T's network to go to Vonage's network. Which of course would then lead to not having phone service all together. I wouldn't be surprised if AT&T makes it difficult to port the number over since they have no incesntive to do it easy and are essentially losing your business along the way.

Or will I have to just do it this way, but then call AT&T back to have them reconnect or resestablish us with "naked" DSL? Just curious so I can avoid as little headaches as possible when the time comes to porting the number over.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21198719</guid>
<pubDate>2008-10-01 13:56:15</pubDate>
</item>

<item>
<title>Is Vonage Toast?</title>
<link>http://www.dslreports.com/forum/remark,21224076</link>
<description><![CDATA[a trade press article today...  

http://www.telecomweb.com/tnd/261629.html

in case you can't link to it...

The current economic crisis may have doomed Vonage, the erstwhile darling of the Voice over Internet Protocol (VoIP) set, unless somebody antes up a quarter of billion dollars right quick.

 

Lost in the thunderous outpouring of news surrounding the crisis on Wall Street, the Federal government&#146;s controversial economic salvation plan, and the presidential election: Vonage last week entered the final quarter of the year and the $253 million in survival loans Vonage thought it had nailed down back in July (TelecomWeb news break, July 24) haven&#146;t closed yet.

 

Vonage last week &#150; almost simultaneously with the Congress voting down the Wall Street salvation bill and the House heading into a two-day recess for the Jewish Holiday of Rosh Hashanah - revealed that it has extended for a third time the tender offer for its outstanding loans needed to close on the new loans. Given the timing, it&#146;s little wonder that few if any noticed that what claims to be the largest &#147;pure play&#148; VoIP carrier in the United States had hit yet another problem.

 

Those outstanding loans are due on Dec. 16, and if Vonage can&#146;t pay them off, the company will in all likelihood be forced into bankruptcy. The issue isn&#146;t that the note holders aren&#146;t willing to cash in &#150; all of the notes have been tendered. It&#146;s that Vonage doesn&#146;t have the money yet to buy them back. But other than admitting that it has extended the tender offer, for a third time to Oct. 15, Vonage hasn&#146;t disclosed why it hasn&#146;t been able to close on the new financing and pay off its old notes. The estimate, though, is that with the current economic climate either the money has fled the coop or terms are getting a lot stiffer than what was proposed back in July.

 

Back then, in order to win a loan commitment to re-finance that debt, the carrier had to swallow terms that include issuing senior secured debt, paying a variable-interest rate that looks like it will start in the neighborhood of 15 percent with no upward limit, and spending between $21 million and $24 million in fees and expenses. Now it looks like that commitment was none to firm. So far there&#146;s been no disclosure of how much stiffer terms lenders may be demanding. In fact Vonage hasn&#146;t even revealed if the lead lender in the deal, Silver Point Finance, is even willing to still do the financing, or whether it has managed to find needed partners to put up a big chunk of the cash, since Silver Point itself was going to put up only $125 million of the $253 million, or more, that Vonage desperately needs.

 

Meanwhile Vonage shares are now trading at less than $1 each, compared to the $17 at which they IPO&#146;d (TelecomWeb news break, May 25, 2006). When last seen, at the end of June, the company had $149.6 million left in the bank, had burned through $135.4 million in the preceding 90 days, and its accumulated deficit had topped the magic $1 billion mark. At that rate, there doesn&#146;t look like much can be left in the kitty.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21224076</guid>
<pubDate>2008-10-06 15:51:40</pubDate>
</item>

<item>
<title>Vonage adapters</title>
<link>http://www.dslreports.com/forum/remark,21200771</link>
<description><![CDATA[Will I get caller ID info at handsets, if I plug in my cordless phone base into the vonage adapter?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21200771</guid>
<pubDate>2008-10-01 20:19:16</pubDate>
</item>

<item>
<title>Vtech IP8100-2 Unlocked</title>
<link>http://www.dslreports.com/forum/remark,21097400</link>
<description><![CDATA[hi there
i have successfully unlocked vtech ip8100 and its working perfectly fine with my TB
i am using 

Firmware Version: 11.4.0-r060330 
Release Number: 4.016.1-r000015 
Bootloader Version: 1.3.3.1101 

anybody needs to unlock u can send it to me 
i am in Kitchener,ON
or pm me]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21097400</guid>
<pubDate>2008-09-12 01:42:59</pubDate>
</item>

<item>
<title>customer service? &#x22;elite&#x22;????</title>
<link>http://www.dslreports.com/forum/remark,21195258</link>
<description><![CDATA[I just received my vonage equipment a couple of weeks ago.  I received the VPORTAL ( believe thats how you spell it ).  Out of the box it was dead.  Second unit they sent me I had tons of echo, they said it was home wiring.  I did as they said and put the phone directly to the unit.  Then told to replace my phones, and then my telephone wire...  needless to say I am getting no where.  I am on the verge of cancelling if i cant get this fixed.  Anybody have any suggestions?  (Did I mention they billed me by accident for some type of tester line? .... Only took 13 calls to get help with my billing).  

Does anyone have any suggestions?  I am days away from my MBG ending and probably going to cancel if I dont get some help soon.  Is there special support or have dealt with a higher power at Vonage????

Thanks.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21195258</guid>
<pubDate>2008-09-30 21:28:00</pubDate>
</item>

<item>
<title>Hidden Fees STINK!</title>
<link>http://www.dslreports.com/forum/remark,21103927</link>
<description><![CDATA[After using Vonage for about 14 months I decided to cancel and sign up with my cable company for a triple play deal. I was initially planning on going back to Vonage after the 12 month promotion with my cable company.

After reading TONS of horror stories I was dreading this call to cancel. Everything actually went pretty smooth except for the fact I had to go through two people and explain everything twice. 

What really ticked me off is the fact neither of the two reps said anything about a disconnect fee. I wasn't told this when I signed up either. I only notticed this $40 charge when I checked my online account after cancelling and seeing the charge. After I had the service I do remember seeing Vonage had a 1 year contract on the net somewhere, which is why waited 14 months before I canceled. Anyway, it turns out Vonage switched to a 2 year contract on Jan 31 2007. I joined in Jul 07 so I was supposedly in a 2 year commitment.

The fact that nobody mentioned this to me when I joined was pretty deceptive. The way it works is when you get your Vonage modem it is an implied agreement that by using their box you agree to a 2 year contract. Thats pretty shady.

The thing of it is, Vonage gave me no perks or discounts in my service which would make a contract viable. Cell phone companies do this to give you an expensive phone for free. I can live with that. But what did Vonage give me? Nothing. I had to pay an equipment fee, an activation fee, and got no discounts on my service. I didn't even get a free month because I chose the 14.99/month plan. And now when I canceled I get another $40 disconnect fee. Ridiculous.

At the very least, give the customer full knowledge of this 2 year contract. Don't hide it in small print in the modem box that you can only read AFTER you sign up and call it an agreement, then have the bawls to run commercials advertising NO CONTRACTS. Also, how about a choice of either returning the VOIP box that only works with Vonage, or paying a disconnect fee. I have no need for their box and theres no good reason to have to pay to leave their service. I hate you Vonage. I wish I still lived in Lakewood NJ, i would cover your entire facility in hemorrhoid cream and toilet paper you pieces of sh!t bastages! Thats it all.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21103927</guid>
<pubDate>2008-09-13 12:34:55</pubDate>
</item>

<item>
<title>Is Vonage moving headquarter to Canada</title>
<link>http://www.dslreports.com/forum/remark,20750952</link>
<description><![CDATA[A recent conversation with a service person, alluded that Vonage was moving it's US Headquarters to Canada.  Anyone know which Province that might be in?  I have a nephew looking for work in Quebec.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20750952</guid>
<pubDate>2008-07-06 22:18:59</pubDate>
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