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<title>Vonage forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/vonage</link>
<description>Vonage forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sat, 28 Nov 2009 15:05:20 EDT</pubDate>
<lastBuildDate>Sat, 28 Nov 2009 15:05:20 EDT</lastBuildDate>

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<item>
<title>Vonage calls to Brazil are terrible</title>
<link>http://www.dslreports.com/forum/remark,23394870</link>
<description><![CDATA[I've recently switched from Verizon phone service (Which was very expensive) to Vonage. I do a lot of business with Brazil and need to call it from the US very often. The incoming calls have been fine, but when I have to call out it's awful. 

-Calls get dropped
-The call goes through but the other person can't hear me
-Sometimes I get forwarded to a mysterious recording on a woman who says "Hello. One moment." and then keeps me waiting for an infinite amount of time while a soap opera plays in the background. (I have no idea what this is about, but I get it a lot calling various different numbers)

I've tried hooking Vonage directly into my modem and still had low quality. I've also tried a lingo box (we normally only forward the lingo number to other lines) and it was low quality as well. Can anyone diagnose this or have you had a similar problem? If you need me to run tests I will, but I'm not all that technical.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23394870</guid>
<pubDate>2009-11-25 13:46:17</pubDate>
</item>

<item>
<title>[Equipment] Experience moving from a mot. vt1005v to a vonage v-</title>
<link>http://www.dslreports.com/forum/remark,23395017</link>
<description><![CDATA[I have been working off of the same ATA, a Motorola vt1005v since day one (some time in early 2004). I've weathered a few storms with this device (including quite a bit of learning about QOS and network performance... thank you, Tomato Firmware).

Even with my current setup (Comcast  Linksys WRT54G running Tomato 1.25  vt1005v) and a fairly conservative QOS setup, I still run in to quality of service issues with my line occasionally. This is an issue as I do rely on this line for business and spend quite a bit of time on conference calls while heavily using my data connection through two laptops.

So... question to the experts: have you seen a substantial benefit of moving to a newer ATA (i.e. the vonage v-portal), either having it as the first device in the network (cablev-portalLinksys) or behind my router (cablelinksysv-portal)?

Is there anything I am not adding in to my calculations which might sway me one way or the other? (other than the obvious point: it mainly works now, why screw with it Wink )

Thanks for any suggestions or advice.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23395017</guid>
<pubDate>2009-11-25 14:10:35</pubDate>
</item>

<item>
<title>V-Portal stuck in &#x22;Retrieving IP address&#x22;</title>
<link>http://www.dslreports.com/forum/remark,23374065</link>
<description><![CDATA[All of a sudden my Vonage stopped working and my V-portal is stuck up in 'Retrieving IP address'. It keeps cycling through :
 Powering Up -->  Connecting to Internet Retrieving Profile --> Retrieving IP address

I have my V-portal connected directly from my Cable Modem. I have connected my Computer through the V-portal's Yellow Ethernet port.

I cannot connect to he Web GUI using either V-Configure or by entering 192.168.15.1

When I ipconfig for my Computer's IP Address, it shows 0.0.0.0

My computer cannot connect to the internet when it is connected to the V-portal ethernet port.

The System information from the V-portal LCD is as below:

Internet Port: 

IP                   : 192.168.0.100
Subnet Mask  : 255.255.255.0
Default Router: 192.168.0.1
DNS Server 1  : 0.0.0.0
DNS Server 2  : 0.0.0.0

Ethernet Port: 

IP:                    192.168.15.1
Subnet Mask:   255.255.255.0
Default Router: 192.168.15.1

Troubleshooting Tried:

I tried reseting the Cable Model, V-Portal
Changing connection from Router to V-portal and V-portal to Router.

Nothing seems to work

Can you please help?? I am stuck up trying to trouble shoot his issue for the past 3 days. The customer support was not of much help. They just put me on hold all the time! Totally frustated. Please help!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23374065</guid>
<pubDate>2009-11-21 02:50:27</pubDate>
</item>

<item>
<title>Vonage vs. Sprint Airave</title>
<link>http://www.dslreports.com/forum/remark,23359351</link>
<description><![CDATA[I have a Vonage V-Portal and I have a Sprint Airave Femtocell device plugged into the same router. The person who is the only user of Vonage complains that 100% of the time Airave 'interferes' with Vonage and she turns off the device whenever she sees that it's on. This of course results in enormous overages.

So, is there some way to connect what are essentially two different VoIP TA's so that Vonage gets better treatment? Other than placing the Vonage TA in front of the router too since that seems to have no dramatic improvement either. I know I have sufficient bandwidth over cable.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23359351</guid>
<pubDate>2009-11-18 12:25:55</pubDate>
</item>

<item>
<title>[Equipment] Mv to new ph adaptor, no oth changes....</title>
<link>http://www.dslreports.com/forum/remark,23364337</link>
<description><![CDATA[Greetings;

From looking at all the different options on the website, I'm unsure how to proceed - has anyone ever done this before?  --I'm an existing customer & the service is up & running perfectly.   A family-member recently moved out-of-state & gave me her new[er] V-Portal adaptor.  I currently have the 1st generation Linksys device.  

Goal:  I'd like to move my current ph. number, with no other changes, from my Linksys, to the VPortal.   VPortal is already setup & has access to the internet (getting an activation error), but I obviously know why...  One wizard thought I was activating new service, and another wanted me to re-do my e911 info.  I can't seem to find the right wizard...

Question:  Can you point me to the proper wizard in the website that will allow me to move my svc from one adaptor to another, with no other changes?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23364337</guid>
<pubDate>2009-11-19 10:45:29</pubDate>
</item>

<item>
<title>New install no dial tone...  Help!!!</title>
<link>http://www.dslreports.com/forum/remark,23375331</link>
<description><![CDATA[I'm new here so bear with me...  I've had my vonage equipment and service for about two months now but just moved to the UK in Oct.  My broadband ISP (BT) just started and so am now trying to hook up my vonage equipment to use it.  I've hooked everything up according to the guide and all the research I've done online however I still am not receiving a dial tone and cannot call out or receive calls.  I'm not getting an error on my vonage adapter and my internet connection is working fine.  I've shut everything down and powered everything back up in the order I've been seeing during my research multiple times yet same results.  My system is hooked up as:  Router-Vonage-PC.  At least I think that's how it's working.  Please help!!!  I am unable to call the vonage customer service number unless I want to get charged big bucks as I'm at an international number.  If at all possible I'd like to forego calling the help-line.  Any help at all would be greatly appreciated!!!!!!  Help!!!!!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23375331</guid>
<pubDate>2009-11-21 14:18:27</pubDate>
</item>

<item>
<title>Vonage Automatically cancelled account after port out</title>
<link>http://www.dslreports.com/forum/remark,23293943</link>
<description><![CDATA[After all of the discussions about trouble cancelling Vonage I was surprised when I received an email from Vonage 1 day after successfully porting my number away (to Ooma after 6 years with Vonage) informing me that my account had been cancelled...

Saved me a phone call.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23293943</guid>
<pubDate>2009-11-04 22:56:18</pubDate>
</item>

<item>
<title>I stopped getting Voice Mail notifications</title>
<link>http://www.dslreports.com/forum/remark,23068527</link>
<description><![CDATA[I installed the V-Portal and the Vonage Phone System and the Voice mail and notification flash on the phones worked for about a day or two but now it's not working at all. I don't even get the woodchuck tone that indicates that a new message is waiting.

Do you think this could be a problem on my end or is it something Vonage can fix. Anyone have any experiences with this type of problem ?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23068527</guid>
<pubDate>2009-09-23 08:59:42</pubDate>
</item>

<item>
<title>Cycling Audio</title>
<link>http://www.dslreports.com/forum/remark,23315439</link>
<description><![CDATA[I have recently noticed that my Vonage has intermittently started doing something weird on outgoing calls.  The audio will start cutting out in one second intervals for both the called party and myself.  ~One second of audio, followed by ~one second of silence. It happened four times last week (out of many calls).  Calling my party back always results in normal clear communications.  I have reset the adapter as well as my router.  Has anyone experienced this?  Any ideas before I put myself through the torture of opening up a ticket?  I have had the same set-up for 5+ years with no issues.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23315439</guid>
<pubDate>2009-11-09 15:25:27</pubDate>
</item>

<item>
<title>Notification of billing amount</title>
<link>http://www.dslreports.com/forum/remark,23357103</link>
<description><![CDATA[Is there any way to get an e-mail each month telling me how much I'm getting billed?  Right now the only way seems to be to log onto their website and manually look it up.  I can't seem to find the alerting option anywhere.
--
The Mogambo Guru economic newsletter, an avocational exercise to heap disrespect on those who desperately deserve it.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23357103</guid>
<pubDate>2009-11-17 23:02:36</pubDate>
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