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<title>Windstream forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/windstream</link>
<description>Windstream forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sat, 04 Jul 2009 20:38:47 EDT</pubDate>
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<item>
<title>6 months and counting, waiting for help.</title>
<link>http://www.dslreports.com/forum/remark,22619455</link>
<description><![CDATA[I've been trying since around January 20, 2009, to get someone out to fix my phone lines. There's obviously a break in the line somewhere, as many (and I mean many) of their tech support people have confirmed. Anytime it's raining or windy, there will be a loud crackle on the phone and it's pretty much impossible to stay connected to the internet for more than 30 minutes. 

Numerous NUMEROUS times, I've called in the complaint, Windstream will tell me they'll have someone out within a week. A week goes by, I'm told the technician came out and found nothing wrong with the lines and that's where my real complains begin, because I know for a fact that no technicians are coming out. On one of the last "trouble tickets" that were issued, there was a special note on it, for the technician to come TO MY HOUSE and show me where he checked. Was at home the whole day, not a single knock on the door. No phone call. Nothing.

My father has also called, numerous times, one of the technicians actually told him that the reason we were having phone crackle and an unstable internet connection when it was raining/windy, is because there was a wireless router that was being used (even though, we weren't using it as a wireless router. We were using it as a bridge. All computers are hard lined.).

I've been using a chat program to log when I'm being disconnected, as it gives a written message, anytime I'm disconnected when it was logged on (note, the exact number would be more than those shown here, because the chat program has had times where it hasn't had enough time to log back in automatically):

[05:03] *** You have been disconnected. Sat Jun 27 05:03:12 2009.
[05:13] *** You have been disconnected. Sat Jun 27 05:13:35 2009.
[05:17] *** You have been disconnected. Sat Jun 27 05:17:58 2009.
[05:35] *** You have been disconnected. Sat Jun 27 05:35:34 2009.
[05:37] *** You have been disconnected. Sat Jun 27 05:37:58 2009.
[05:41] *** You have been disconnected. Sat Jun 27 05:41:38 2009.
[05:53] *** You have been disconnected. Sat Jun 27 05:53:14 2009.

That's just within this hour.

Does anyone have any suggestions on any way to get someone to my house and to actually do their job? I don't want to wait another 6 months.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22619455</guid>
<pubDate>2009-06-27 05:55:22</pubDate>
</item>

<item>
<title>[Troubles] Problems with 12Mbps</title>
<link>http://www.dslreports.com/forum/remark,22609553</link>
<description><![CDATA[Hello, I have just recently upgraded my internet to the 12Mbps connection but when i run speedtests my download will range from about 3.5 to 10Mbps. My upload is pretty consistent and remains at around 550Kbps to 600Kbps. Can someone tell me why the change in download speed is so drastic and inconsistent? If more information is needed i can provide it but for now im not sure what to post.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22609553</guid>
<pubDate>2009-06-25 14:28:54</pubDate>
</item>

<item>
<title>SNR and Attenuation Take A Dive</title>
<link>http://www.dslreports.com/forum/remark,22642043</link>
<description><![CDATA[12MB service has been running squeaky clean... SNR of 12.5 and Attenuation of 29....

There was a noticeable hum on my phone line so I opened a trouble ticket (no DSL issues).  The tech came out today and supposedly fixed the hum (notes on ticket said he switched a cable pair). Even though it is less noticeable, it is still there.

When I came home, I checked my DSL...  SNR is now 8.0 and Attenuation is 35.5 with Rx Errors on the ATM stats.  My research indicates that these levels are not good for 12Mb service.  Can anyone confirm this?  

A tech is coming back out again tomorrow... I hope it is not the same one as today.  He was rude, used profanity to my wife and I had to call WS support from work who promptly got me to his supervisor who was at my house within 15 minutes!!!

What would cause the hum on the line to be reduced, but my SNR to drop from 12.5 to 8.0 and my Attenuation to go from 29 to 35.5?  Maybe I really ticked off the tech by calling his boss....  Obviously he made no effort to check my DSL service after switching the cable pair.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22642043</guid>
<pubDate>2009-07-01 20:50:06</pubDate>
</item>

<item>
<title>Connecting USB Ethernet on Speedstream 4200.</title>
<link>http://www.dslreports.com/forum/remark,22637582</link>
<description><![CDATA[I've made a topic sometime last year asking for help hooking up my XBox 360 VIA Internet using Speedstream 4200. Fortunately for me Doctor Olds and Napsterbater were there to help. They helped resolve my issue, mainly by helping me figure out my 360 was defective and I needed a new one. After that things went a bit more smoothly. But now I'm at a little halt in things, I need to redo my USB Ethernet because my (drunk) dad had the hard drive formatted. 

I've gone ahead and installed the Drivers from www2.windstream.net/downloads/li&middot;&middot;&middot;vers.exe and tried checking for new hardware from the READ ME file where it says "Choose install from a specific location" option... I'm not seeing it, can someone help?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22637582</guid>
<pubDate>2009-06-30 23:40:22</pubDate>
</item>

<item>
<title>Problems</title>
<link>http://www.dslreports.com/forum/remark,22550522</link>
<description><![CDATA[  I need some help or advice .Back about 3 month`s ago my electric went off one night and took my phone out no dial tone .When i called wind stream they came and said the line was done for and they would have to run a new line.so they did but afterwards i had alot of problem`s staying connected constant drops.So i called again and they said my line couldn't`t handle 3 mb so they took me down to 1.5 this fixed my drops .
 I was very happy but now i have a humming sound on the phoneline gets very bad when a storm get close .It`s taring my conneection to peices i can`t play online game`s at all anymore too many error`s .So i calle tech and he came out again unhooked short line coming from phoneline to my house and still got the hum.He then said he totally removed the line from dsl and called me still the hum he then told me he didn't know what was cousing it and left .At first wasn't`t causing many error`s but now i get huge amount's of error`s and i just can`t play online game`s get a delayed lag .

[Mod note - personal info removed from 2nd attachment - sash]]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22550522</guid>
<pubDate>2009-06-14 18:22:52</pubDate>
</item>

<item>
<title>Im having problems with my Windstream 4200</title>
<link>http://www.dslreports.com/forum/remark,22636733</link>
<description><![CDATA[Hi, I have been having problems with my Windstream 4200 ever since I got it. I have been reading the forums and gathered information from the forums but i'm still a little clueless. I pay for 1.5mbps, and i normally have 1.5mbps. BUT when it rains within 30miles of where i live my internet d/c's repeatedly. I figured it was just bad wiring on my road but today its perfectly clear weather and from what my dslstats show im only getting .80 mbps and i also ran a speedtest.net test.
  

my upload is almost as fast as my download. All i really do is play xbox on it and when its at 1.5mbps its perfectly fine. But anytime its raining or after it rains my internet is poop. Please help]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22636733</guid>
<pubDate>2009-06-30 20:10:26</pubDate>
</item>

<item>
<title>My windstream issues</title>
<link>http://www.dslreports.com/forum/remark,22623611</link>
<description><![CDATA[Hello all

I have had DSL service (1.5 Mb) for a couple years now.  2 weeks ago there was an outage in my area, and since then, I have lost all stability.  At least 4-5 times a day the modem will lose connectivity for about 10-20 seconds, and even sometimes the lights will stay on, but I cannot connect to the internet (which I then have to restart my modem, and enter my username / pass on the modem setup page).  Trying to play online games is pretty much pointless, because I log in and then after about 1/2 hour the game D/C's me due to timeout.  

I am using a speedstream 4200 that Windstream sent me last week (tech support seemed to think it was my modems fault, so they sent me a replacement).  I am also using a Linksys wireless router (issue still occurs with router taken out of the picture).

Another thing is, when I called tech support last week on this they offered to upgrade my speed to the 3 Mb service, I agreed.  Could this have something to do with my problems?

I dont really know much about networking, so please be patient with me.

Thanks in advance]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22623611</guid>
<pubDate>2009-06-28 11:57:04</pubDate>
</item>

<item>
<title>SNR flucutate wildly</title>
<link>http://www.dslreports.com/forum/remark,22613587</link>
<description><![CDATA[I am just curious about this... it was storming outside and I noticed my SNR went from 11.0 to 7.0 to 13.0 to 12.5

Is this normal?  Or does this mean that the phone line is loose or something of that nature?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22613587</guid>
<pubDate>2009-06-26 07:51:04</pubDate>
</item>

<item>
<title>Negetive SNR</title>
<link>http://www.dslreports.com/forum/remark,22617425</link>
<description><![CDATA[I've had up to -8 SNR with DSL still working. My SNR fluctuates violently +/- sometimes, and sometime like now its sitting at a solid 12. What could account for it, and if it's working fine, could I somehow be getting an incorrect reading? I've speedtested it during some of these bad times and got about my usual ping and DL speed. I'm currently on a 1.5Mb plan with avrage ping of 60 adn DL speed of 1.17.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22617425</guid>
<pubDate>2009-06-26 18:24:38</pubDate>
</item>

<item>
<title>SS 4200, DLink Wireless-G and first gen iPhone Wifi</title>
<link>http://www.dslreports.com/forum/remark,22632849</link>
<description><![CDATA[I recently got my brother's iPhone '2G' phone and was hoping to use it over my wi-fi. I have met with little success.

My wired lan consists of two PCs and a Wii, the wireless a laptop and attempts with the iPhone. Here's my current setup.

4200--switch--[Wife's PC]
              |
              |--Wii
              |
         switch--[My PC]
              |
         Wireless- - -Laptop

              iPhone? :(

The DLink 2310 has it's DHCP server off so the 4200 can give out IP's in the 192.168.254.x range. This is where the laptop can get an IP and connect to the net.

Initially I did not shut off the DLink's DHCP and the iPhone could connect to it and the net. So..

Wireless DHCP on = iPhone connects, laptop does not
Wireless DHCP off = iPhone does not connect, laptop does.
(both of these settings have the modems DHCP on)

It seems the iPhone only likes getting IPs from the DLink and does not get them from the modem. So the iPhone gets the 192.168.0.x range and not 192.168.254.x.

I did put the 4200 in bridge mode (via 192.168.254.254/brgmode.html) and have the DLink do the PPPoE, but it was never able to connect to Windstreams authentication servers like the 4200 and Internet Explorer do.

Do I need a new lan configuration? New modem-router-wireless all in one? One of those 2Wire units?

Krank]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22632849</guid>
<pubDate>2009-06-30 09:00:52</pubDate>
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