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<title>Windstream forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/windstream</link>
<description>Windstream forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 22 Nov 2009 22:41:35 EDT</pubDate>
<lastBuildDate>Sun, 22 Nov 2009 22:41:35 EDT</lastBuildDate>

<image>
<title>dslreports.com</title>
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<link>http://www.dslreports.com</link>
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<item>
<title>High-ish latency</title>
<link>http://www.dslreports.com/forum/remark,23173944</link>
<description><![CDATA[Hi, I've had WS for quite a while but it doesn't seem as fast and good as it was a while back. On Speedtest/pingtest I get

  

  

1.30mbps is quite a bit low if you ask me, which is why I'm thinking there might be a problem. Also during the packet loss test it comes up as it can't do it. The latency is a bit high as well. I've noticed it being quite high in games. The latency also has a tendancy to spike and jitter a lot, although pingtest doesn't show it as much, it does jump around a lot, especially on games. Anyways, just checking to see if there's a problem.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23173944</guid>
<pubDate>2009-10-12 22:30:55</pubDate>
</item>

<item>
<title>Windstream tech please help</title>
<link>http://www.dslreports.com/forum/remark,23380482</link>
<description><![CDATA[For the past 1-2 weeks my dsl has been terribly slow. I have not called to report the problem for 2 reasons. 

One because there has been phone trouble also in my area and the windstream techs have been seen out working at the remote. 

Two because I have a home network set up with 5200 in bridge mode and a LinksysWRT54G2 router with 5 computers hooked up. As both my neighbors, who do not have networks, are having the same problem with their service, I do not want to go through the scripted tech support try this, try that, undo your network, tell me your modem stats, when I know the problem is not on my end.

I have gone from loading CNN home page completely in 6 seconds to 30-60 second load times for every page I browse to. I have gone from spending an hour each night on abc, cbs, fox, happily catching up missed tv shows, to being completely unable to watch at all because it is so slow, 

However, the phone problems in our area seem to be fixed, but the dsl is still horrible. Please, can you do something?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23380482</guid>
<pubDate>2009-11-22 20:06:10</pubDate>
</item>

<item>
<title>Constantly losing sync, techs have not helped, modem? 4200</title>
<link>http://www.dslreports.com/forum/remark,23327755</link>
<description><![CDATA[I have always had sync problems with my service, but, it has gotten to the point where I am rebooting every 2 minutes and loading a page at a time, due to the SNR dropping through the floor. 

I've seen values as high as 22 and as low as a 10-digit decimal/string of confusion. 

A tech came out and checked their end, supposedly its ok for 1.5 (I was paying for 3 at the time)

I tried the test jack and wired up a new line with cat5 directly to the modem jack. Still having issues. 

I'm currently on a 4 year old Siemens 4200. Should I buy a 2wire or something and give that a shot? I'd really like to be able to play MW2..]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23327755</guid>
<pubDate>2009-11-11 19:48:23</pubDate>
</item>

<item>
<title>Drop Offs and Speedloss</title>
<link>http://www.dslreports.com/forum/remark,23286722</link>
<description><![CDATA[I am so glad to find this place.  I have been experiencing DSL drop-offs and speed loss for about two months.  The drop offs are becoming more frquent - 4-6 times an hour.

Here is my log from the past hour:

P0000-00-00T00:00:01       E |System               |=============== SYSTEM UP ===============

P0000-00-00T00:00:01       E |System               |Current Mode: Bridge-Router

P0000-00-00T00:00:02       E |DSL                  |Boost DSP

P0000-00-00T00:00:02       E |DSL                  |DataPump Version - 07.00.02.00

P0000-00-00T00:00:03       E |DSL                  |State: WAITING

P0000-00-00T00:00:03       E |Ethernet             |Link 1 Up - 100Base-TX Full Duplex

P0000-00-00T00:00:11       E |DSL                  |State: INITIALIZING

P0000-00-00T00:00:28       E |DSL                  |State: WAITING

P0000-00-00T00:00:29       E |Ethernet             |Link 1 Down

P0000-00-00T00:00:30       E |Ethernet             |Link 1 Up - 100Base-TX Full Duplex

P0000-00-00T00:00:32       E |CWMP                 |CWMP agent cannot reach the ACS named https://hdm.windstream.com:444/cwmpWeb/CPEMgt

P0000-00-00T00:00:36       E |DSL                  |State: INITIALIZING

P0000-00-00T00:00:38       E |DHCP Server          |Address 192.168.254.1 given out to 00:21:9b:11:d5:81

P0000-00-00T00:00:49       E |DSL                  |HYBRID 1

P0000-00-00T00:00:49       E |DSL                  |Link up 1 US 383 DS 2577 (INTL:ADSL2+)

P0000-00-00T00:00:49       E |PPPoE                |Sending PADT/LCP Terminate for Session ID = 2B86

P0000-00-00T00:01:02       E |PPPoE                |oe00: tx PADI, id: 0000, ac: (NULL), sn: (NULL), MAC: FF:FF:FF:FF:FF:FF

P0000-00-00T00:01:02       E |PPPoE                |oe00: rx AC Name: lvokfllrb00-SE800-8Y014100400161

P0000-00-00T00:01:02       E |PPPoE                |oe00: tx PADR, id: 0000, ac: (NULL), sn: (NULL), MAC: 00:30:88:01:43:D6

P0000-00-00T00:01:02       E |PPPoE                |oe00: rx PADS id: 23A6 MAC 00:30:88:01:43:D6

P0000-00-00T00:01:03       E |PPP                  |LCP neg PAP

P0000-00-00T00:01:03       E |PPP                  |LCP up

P0000-00-00T00:01:04       E |PPP                  |IPCP nak option: 3

P0000-00-00T00:01:04       E |PPP                  |IPCP nak option: 129

P0000-00-00T00:01:04       E |PPP                  |IPCP nak option: 131

P0000-00-00T00:01:04       E |PPP                  |IPCP up  ip: 98.18.151.113, gw: 98.18.144.1

P0000-00-00T00:01:04       E |PPP                  |IPCP     dns: 166.102.165.11, 166.102.165.13

P0000-00-00T00:01:13       E |System               |DNS query timeout

P0000-00-00T00:01:33       E |CWMP                 |CWMP agent is contacting the ACS named https://hdm.windstream.com:444/cwmpWeb/CPEMgt

P0000-00-00T00:01:52       E |DHCP Client          |Renewing DHCP lease on iface mp0

P0000-00-00T00:05:05       E |DHCP Server          |Replied to DHCP_INFORM from 00:21:9b:11:d5:81

P0000-00-00T00:14:05       E |DSL                  |Link Down

P0000-00-00T00:14:05       E |PPP                  |LCP down

P0000-00-00T00:14:05       E |PPP                  |IPCP down

P0000-00-00T00:14:06       E |DSL                  |State: WAITING

P0000-00-00T00:14:15       E |DSL                  |State: INITIALIZING

P0000-00-00T00:14:31       E |DSL                  |State: WAITING

P0000-00-00T00:14:40       E |DSL                  |State: INITIALIZING

P0000-00-00T00:14:52       E |DSL                  |HYBRID 1

P0000-00-00T00:14:52       E |DSL                  |Link up 2 US 383 DS 2613 (INTL:ADSL2+)

P0000-00-00T00:14:53       E |PPPoE                |oe00: tx PADT, id: 23A6, ac: (NULL), sn: (NULL), MAC: FF:FF:FF:FF:FF:FF

P0000-00-00T00:14:53       E |PPPoE                |oe00: tx PADI, id: 0000, ac: (NULL), sn: (NULL), MAC: FF:FF:FF:FF:FF:FF

P0000-00-00T00:14:57       E |PPPoE                |Last PPPoE message repeated 2 times.

P0000-00-00T00:14:57       E |PPPoE                |oe00: rx AC Name: lvokfllrb00-SE800-8Y014100400161

P0000-00-00T00:14:57       E |PPPoE                |oe00: tx PADR, id: 0000, ac: (NULL), sn: (NULL), MAC: 00:30:88:01:43:D6

P0000-00-00T00:14:57       E |PPPoE                |oe00: rx PADS id: 09AA MAC 00:30:88:01:43:D6

P0000-00-00T00:15:00       E |PPP                  |LCP neg PAP

P0000-00-00T00:15:00       E |PPP                  |LCP up

P0000-00-00T00:15:01       E |PPP                  |IPCP nak option: 3

P0000-00-00T00:15:01       E |PPP                  |IPCP nak option: 129

P0000-00-00T00:15:01       E |PPP                  |IPCP nak option: 131

P0000-00-00T00:15:01       E |PPP                  |IPCP up  ip: 75.91.95.147, gw: 75.91.80.1

P0000-00-00T00:15:01       E |PPP                  |IPCP     dns: 166.102.165.11, 166.102.165.13

P0000-00-00T00:15:09       E |System               |Last System message repeated 1 times.

P0000-00-00T00:15:09       E |System               |DNS query failed

P0000-00-00T00:15:10       E |System               |DNS query timeout

P0000-00-00T00:45:09       E |DSL                  |Link Down

P0000-00-00T00:45:09       E |PPP                  |LCP down

P0000-00-00T00:45:09       E |PPP                  |IPCP down

P0000-00-00T00:45:09       E |DSL                  |State: WAITING

P0000-00-00T00:45:18       E |DSL                  |State: INITIALIZING

P0000-00-00T00:45:34       E |DSL                  |State: WAITING

P0000-00-00T00:45:43       E |DSL                  |State: INITIALIZING

P0000-00-00T00:45:55       E |DSL                  |HYBRID 1

P0000-00-00T00:45:55       E |DSL                  |Link up 3 US 383 DS 2489 (INTL:ADSL2+)

P0000-00-00T00:45:56       E |PPPoE                |oe00: tx PADT, id: 09AA, ac: (NULL), sn: (NULL), MAC: FF:FF:FF:FF:FF:FF

P0000-00-00T00:45:56       E |PPPoE                |oe00: tx PADI, id: 0000, ac: (NULL), sn: (NULL), MAC: 

FF:FF:FF:FF:FF:FF

P0000-00-00T00:45:56       E |PPPoE                |oe00: tx PADI, id: 0000, ac: (NULL), sn: (NULL), MAC: FF:FF:FF:FF:FF:FF

P0000-00-00T00:45:58       E |PPPoE                |Last PPPoE message repeated 1 times.

P0000-00-00T00:45:58       E |PPPoE                |oe00: rx AC Name: lvokfllrb00-SE800-8Y014100400161

P0000-00-00T00:45:58       E |PPPoE                |oe00: tx PADR, id: 0000, ac: (NULL), sn: (NULL), MAC: 00:30:88:01:43:D6

P0000-00-00T00:45:59       E |PPPoE                |oe00: rx PADS id: 1FD5 MAC 00:30:88:01:43:D6

P0000-00-00T00:46:00       E |PPP                  |LCP neg PAP

P0000-00-00T00:46:00       E |PPP                  |LCP up

P0000-00-00T00:46:00       E |PPP                  |IPCP nak option: 3

P0000-00-00T00:46:00       E |PPP                  |IPCP nak option: 129

P0000-00-00T00:46:00       E |PPP                  |IPCP nak option: 131

P0000-00-00T00:46:00       E |PPP                  |IPCP up  ip: 75.91.95.147, gw: 75.91.80.1

P0000-00-00T00:46:00       E |PPP                  |IPCP     dns: 166.102.165.11, 166.102.165.13

P0000-00-00T00:54:36       E |DSL                  |Link Down

P0000-00-00T00:54:36       E |PPP                  |LCP down

P0000-00-00T00:54:36       E |PPP                  |IPCP down

P0000-00-00T00:54:36       E |DSL                  |State: WAITING

P0000-00-00T00:54:45       E |DSL                  |State: INITIALIZING

P0000-00-00T00:55:01       E |DSL                  |State: WAITING

P0000-00-00T00:55:10       E |DSL                  |State: INITIALIZING

And my stats:
DSL Status
 &#9;
Status&#9;ATU-C Current Tx Rate
(bits/sec)&#9;ATU-R Current Tx Rate
(bits/sec)
UP&#9;2581000&#9;383000

 &#9; DSL Statistics (accumulated at 15 minute intervals)
 &#9;
System
Time&#9;Tx
CRC&#9;Tx
FEC&#9;Rx
CRC&#9;Rx
FEC&#9;LOS&#9;SEF&#9;LOS
(sec)&#9;SEF
(sec)&#9;Err
(sec)&#9;Rx
(blocks)&#9;Tx
(blocks)&#9;SNR&#9;Atten.
00-00-0000 01:05:16 &#9;0&#9;0&#9;0&#9;0&#9;0&#9;0&#9;0&#9;0&#9;0&#9;35051&#9;35052&#9;8.0&#9;54.5
Totals&#9;0&#9;0&#9;0&#9;0&#9;0&#9;0&#9;0&#9;0&#9;0&#9;35051&#9;35052&#9;N/A&#9;N/A

My most recent speedtest showed 2.07 Mbs/sec up and .32 Mb/s down.
Any help would be greatly appreciated.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23286722</guid>
<pubDate>2009-11-03 19:27:51</pubDate>
</item>

<item>
<title>Ping Problem Back Again</title>
<link>http://www.dslreports.com/forum/remark,23378910</link>
<description><![CDATA[My ping is inexplicably jumping around from a normal of 40 to 60 ms (to Google) to an amazing 400 to 800 ms. Every ping is different, and it's jumping all over the place.

This is about my sixth time calling Windstream on this issue, and will be the third technician they've sent out to "diagnose" it. I'm sure he'll just replace another stretch of phone cable and say it's "all better."

I'm absolutely sick and tired of this company's service. Calling them today, I was disconnected FIVE TIMES before their internal IVR system actually got me through to someone. Disconnected FIVE TIMES. 

This company can't even run their own internal phone network with any semblance of success. I'm not sure why anyone should trust them to run an actual, external one either.

I'm sick and tired of this issue. I know it's not the router, not the internal network, and it's not any of the wiring leading into the house. They've all been replaced already. 

I give up, really. I'm ready to go back to cable and pay twice as much for service that's slower, rather than deal with these people.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23378910</guid>
<pubDate>2009-11-22 12:36:00</pubDate>
</item>

<item>
<title>Problems</title>
<link>http://www.dslreports.com/forum/remark,22550522</link>
<description><![CDATA[  I need some help or advice .Back about 3 month`s ago my electric went off one night and took my phone out no dial tone .When i called wind stream they came and said the line was done for and they would have to run a new line.so they did but afterwards i had alot of problem`s staying connected constant drops.So i called again and they said my line couldn't`t handle 3 mb so they took me down to 1.5 this fixed my drops .
 I was very happy but now i have a humming sound on the phoneline gets very bad when a storm get close .It`s taring my conneection to peices i can`t play online game`s at all anymore too many error`s .So i calle tech and he came out again unhooked short line coming from phoneline to my house and still got the hum.He then said he totally removed the line from dsl and called me still the hum he then told me he didn't know what was cousing it and left .At first wasn't`t causing many error`s but now i get huge amount's of error`s and i just can`t play online game`s get a delayed lag .

[Mod note - personal info removed from 2nd attachment - sash]]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22550522</guid>
<pubDate>2009-06-14 18:22:52</pubDate>
</item>

<item>
<title>Not Enjoying the new 12 Meg connection</title>
<link>http://www.dslreports.com/forum/remark,23362101</link>
<description><![CDATA[Everybody says I've got 12 Meg DSL except for any speed tests I've run.  Spent time on the phone last night with tech support and got all the way to a 3rd tier support, apparently the guys that can remote into the DSLAM to take a peak.  Tech made a visit today as well.  Said repaired a wire down the street and added a filter at the NID.  Everybody says everything looks good now.  The connection swings wildly in speed, mostly fluctuating between 2+ Meg to 5 Meg +-.  I saw 11 Meg once at 7am this morning...I'd be happy with 11 Meg.  As it stands, I was in much better shape before my "upgrade" and am seriously considering going back to my fast 6 Meg DSL.  Absolutely NOTHING has changed with my wiring, etc.  Monday night I had a nice solid 6 Meg connection.  Tuesday night there's a note on the door saying DSL upgrade complete.  Maybe I'm jumping the gun here, but this is night 2.  I'm supposed to be on a GreenStreak 12 now but I still have caller ID, call waiting, etc.  I'm somewhat confused  :hmm:  These results happen whether connected directly to my modem (tried 2 different pcs) or connected to my network.  Also tried with all other phone devices unplugged including filters.  Have also tried a different filter.  I'm a Network Admin so I'm fairly confident in my troubleshooting in the house.  Anybody got any suggestions other than throwing in the towel and going back to 6 Meg? :uhh:

  

  

  

  

LOG after my last reboot.  Looks normal:

P0000-00-00T25:52:43       E |DSL                  |State: WAITING
 
P0000-00-00T25:52:51       E |DSL                  |State: INITIALIZING
 
P0000-00-00T25:53:03       E |DSL                  |HYBRID 1
 
P0000-00-00T25:53:03       E |DSL                  |Link up 8 US 1023 DS 14970 (INTL:ADSL2+)
 
P0000-00-00T25:53:03       E |PPPoE                |oe00: tx PADT, id: 17A2, ac: (NULL), sn: (NULL), MAC: FF:FF:FF:FF:FF:FF
 
P0000-00-00T25:53:04       E |PPPoE                |oe00: tx PADI, id: 0000, ac: (NULL), sn: (NULL), MAC: FF:FF:FF:FF:FF:FF
 
P0000-00-00T25:53:05       E |PPPoE                |Last PPPoE message repeated 1 times.
 
P0000-00-00T25:53:05       E |PPPoE                |oe00: rx AC Name: eztwkylrb00-SE800-8Y044010602582
 
P0000-00-00T25:53:05       E |PPPoE                |oe00: tx PADR, id: 0000, ac: (NULL), sn: (NULL), MAC: 00:30:88:13:FE:FA
 
P0000-00-00T25:53:06       E |PPPoE                |oe00: rx PADS id: 00D7 MAC 00:30:88:13:FE:FA
 
P0000-00-00T25:53:08       E |PPP                  |LCP neg PAP
 
P0000-00-00T25:53:08       E |PPP                  |LCP up
 
P0000-00-00T25:53:08       E |PPP                  |IPCP nak option: 3
 
P0000-00-00T25:53:08       E |PPP                  |IPCP nak option: 129
 
P0000-00-00T25:53:08       E |PPP                  |IPCP nak option: 131
 
P0000-00-00T25:53:08       E |PPP                  |IPCP up  ip: 75.89.161.49, gw: 75.89.160.1
 
P0000-00-00T25:53:08       E |PPP                  |IPCP     dns: 166.102.165.11, 166.102.165.13
 ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23362101</guid>
<pubDate>2009-11-18 21:07:52</pubDate>
</item>

<item>
<title>Slow speeds since yesterday morning</title>
<link>http://www.dslreports.com/forum/remark,23369349</link>
<description><![CDATA[Hello, 

   Since yesterday morning my service has hone from 7mb to around 1.5-2mb  :-\  Can you guys at Windstream take a look?
I will PM you guys with my account info if you tech's respond :)
It is in Hobbs, NM 88240

Thanks!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23369349</guid>
<pubDate>2009-11-20 09:16:27</pubDate>
</item>

<item>
<title>[Troubles] Strange Downloading/Connection Issues</title>
<link>http://www.dslreports.com/forum/remark,23360823</link>
<description><![CDATA[I've got the Windstream 12 MB DSL service on the 2Wire 2701HG modem and I'm having some strange download/connectivity issues through HTTP.

Basically, anytime I download a file through HTTP larger than a 100 MB, the download will hang after 100-200 MB and eventually drop.  If I 'pause' the download and resume it, it'll pick right up where it left off and keep going.  For example, I was downloading the Office 2010 beta today from MS (about 700 MB) and I had to Pause/Resume about 4 times during the download when I noticed the download wasn't going.

I've also noticed than in YouTube videos longer than 5 minutes, it'll just stop playing somewhere between the 6-10 minute mark and I have to refresh the page and jump to the point it stopped to actually watch them.

I assume it's some sort of synch or packet dropping issue but I'm not sure where to even start looking.  My connection itself seems to be alright.

----

DSL Connection Details

DSL Line (Wire Pair): &#9;Line 1 (inner pair)
Protocol: &#9;G.DMT2+ Annex A
Downstream Rate: &#9;14972 kbps
Upstream Rate: &#9;767 kbps
Channel: &#9;Fast
Current Noise Margin: &#9;17.9 dB (Downstream) 14.0 dB (Upstream)
Current Attenuation: &#9;23.4 dB (Downstream) 8.2 dB (Upstream)
Current Output Power: &#9;20.4 dBm (Downstream) 12.3 dBm (Upstream)

----

I am seeing some errors in the last 24 hours in the diagnostics, but they don't seem to match the timeframe to any of the download/youtube errors.

----

Collected for 18 days 9:21:44

                             &#9;Since Reset&#9;Current 24-Hour Interval&#9;Current 15-Minute Interval&#9;Time Since Last Event

ATM Cell Header Errors:&#9;            5149&#9;90&#9;0&#9;0:39:41
ATM Loss of Cell Delineation:&#9;                    871&#9;70&#9;0&#9;7:20:29
DSL Link Retrains:&#9;6&#9;1&#9;0&#9;7:20:28
DSL Training Errors:&#9;4&#9;0&#9;0&#9;19 days 15:21:00
DSL Training Timeouts:&#9;0&#9;0&#9;0&#9;0:00:00
DSL Loss of Framing Failures:&#9;6&#9;2&#9;0&#9;7:20:29
DSL Loss of Signal Failures:&#9;6&#9;2&#9;0&#9;7:20:29
DSL Loss of Power Failures:&#9;0&#9;0&#9;0&#9;0:00:00
DSL Loss of Margin Failures:&#9;6&#9;2&#9;0&#9;7:20:29
DSL Cumulative Errored Seconds:&#9;5720&#9;26&#9;0&#9;0:39:41
DSL Severely Errored Seconds:&#9;19&#9;2&#9;0&#9;7:20:29
DSL Corrected Blocks:&#9;0&#9;0&#9;0&#9;0:00:00
DSL Uncorrected Blocks:&#9;6917&#9;94&#9;0&#9;0:39:41
ISP Connection Establishment:&#9;19&#9;19&#9;19&#9;120:59:41

---

I don't believe it's a system issue since I get the exact same thing on three different systems I have at home and I've tried using both IE8 and Firefox with the same results.  It's weird that it's only happening with HTTP downloads.  I can download large files through Steam, FTP or torrent without a problem.

Anyone have any thoughts?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23360823</guid>
<pubDate>2009-11-18 16:52:50</pubDate>
</item>

<item>
<title>&#x3E; Slow internet issue for about 3 days now</title>
<link>http://www.dslreports.com/forum/remark,23362536</link>
<description><![CDATA[Well I'm not sure what my father pays for, but I KNOW he has some kind of upgrade to like 3 or 6 maybe. I'm not quite sure on that. Dunno how to tell if I'm getting what we're paying for on that one... I've seen other people in threads saying they have been paying for an upgrade they don't have and I can't tell the difference from what it was previously at... so if someone could tell me how to figure that one out, it'd be appreciated, but on to the main problem.

Recently the connection has been crappy like less than 300Kb/s downloads and normal (i guess) upload at like 279KB/s... impossible to get anything done on... SNR(31.0) & ATTN.(23.5)

Its past business hours atm... I thought there was a help service 24/7, :mad: used to be... oh well i'm here now. Any help?  :mad:  :mad:  :mad:  :mad:]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23362536</guid>
<pubDate>2009-11-18 22:31:58</pubDate>
</item>

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