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<title>Windstream forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/windstream</link>
<description>Windstream forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 08 Feb 2012 22:14:04 EDT</pubDate>
<lastBuildDate>Wed, 08 Feb 2012 22:14:04 EDT</lastBuildDate>

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<item>
<title>DSL Speed Issues</title>
<link>http://www.dslreports.com/forum/remark,25050311</link>
<description><![CDATA[My DSL service is acting up again. Here are some speed and ping test results. I will PM Windstream with phone number so matter can be looked into.

SNR = 11.5
Atten = 51.0

  

  

  

  

  

  

  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,25050311</guid>
<pubDate>2010-11-08 23:39:24</pubDate>
</item>

<item>
<title>[Network] Do you guys think you can fix this?</title>
<link>http://www.dslreports.com/forum/remark,26866398</link>
<description><![CDATA[http://www.speedtest.net/result/1758881267.png

You have my number and information Aaron, so no need to go undercover. Let's keep the conversation in the clear.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26866398</guid>
<pubDate>2012-02-07 19:52:42</pubDate>
</item>

<item>
<title>area latency outage</title>
<link>http://www.dslreports.com/forum/remark,26867292</link>
<description><![CDATA[I was told in early December my internet problem was that Windstream had known since February 2011 they needed a new line to provide enough bandwidth to relieve latency issues in my area of Hazard , Ky. and that i could expect it to be fixed by jan 16, 2012 . then in late december i was told i was part of a new area latency issue that would be fixed by jan 31 , 2012 . now they tell me they have no clue that there has never been an estimated time posted concerning the outage . MY problems started in march 2011 and it will soon be a year of excuses . id just like to know from someone that knows if and when i can reasonably expect the issues to be resolved . ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26867292</guid>
<pubDate>2012-02-07 23:44:07</pubDate>
</item>

<item>
<title>[Troubles] I just love 6-11 pm-Welcome to the suck</title>
<link>http://www.dslreports.com/forum/remark,26842042</link>
<description><![CDATA[ [att=1] 

 [att=2] ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26842042</guid>
<pubDate>2012-02-01 21:03:40</pubDate>
</item>

<item>
<title>[Troubles] Xbox Live SUPER LAGGY</title>
<link>http://www.dslreports.com/forum/remark,26763482</link>
<description><![CDATA[OK I just got Windstream services this week, I set it up myself. Truthfully not all that hard. I have a Sagem Fast 1704 Modem/Router. I have my laptop and my Xbox 360 both hardwired to the Modem/Router. I am a Xbox Gamer, so I try to play some Modern Warfare 3. But when I do get into a match I start experiencing some SUPER lag, I have had some 1.5mbps before and it was never this bad. I decided to press the back button in game to see what my internet connection is only to find it to be just 1 bar. For awhile I thought it might pass so I tried my best to play, but no avail. I finally gave up called tech, they told me to reset router, I did then he said he believed that should fix it thus end of conversation. tried it absolutely nothing. Called again same thing, I explained that I did this, he insisted on me completely shutting everything down for a couple of minutes and rebooting everything. I did, but once again nothing. Called again this time this guy said we will run some speed tests, well I was operating below HALF my intended rate which is 12mbps, later it bounced back up to a little over half. Called again and they said they would get back to me later. 

Now I came here to see if anybody had some other ideas because I am seriously at a crossroads and its quite frustrating, mostly because I have spent a whole afternoon from 3pm till now to fix it. I got this service hoping it would be much better than others offered, but I am seriously starting to think otherwise. Anyone experience same or similar issues and know how to fix them?

Anything will be helpful at this point and thank you for your time.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26763482</guid>
<pubDate>2012-01-13 00:36:19</pubDate>
</item>

<item>
<title>slow windstream dsl in KY</title>
<link>http://www.dslreports.com/forum/remark,26847710</link>
<description><![CDATA[I've placed three Windstream support calls, and the last was too much.  I was lucky to get 1.5 Mbps download speeds and I'm paying for 3 Mbps.  The tech said "It's green on our side, there's no problem."  I've been having numerous problems with low speeds, especially at peak times, like now.  I just checked it, and the first test at speedtest.net showed 0.5 Mbps download speed, the next two were 0.49 Mbps, with the fourth a blazing .60 Mbps. that's when I started capturing pics.

http://www.speedtest.net/result/1748391205.png.
http://www.speedtest.net/result/1748400195.png
http://www.speedtest.net/result/1748401137.png

Will they actually do something about it, or is it still all systems green on their side.

--Steve]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26847710</guid>
<pubDate>2012-02-02 23:03:05</pubDate>
</item>

<item>
<title>[Troubles] Poor DL Speeds Nassau County, FL</title>
<link>http://www.dslreports.com/forum/remark,26825902</link>
<description><![CDATA[ [att=1] 

Not exactly certain when it started, but I certainly noticed it this evening when I got home.  Supposed to be 3MB...

Line Quality tests are showing a 10-15% packet loss that starts 3 hops out from my modem.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26825902</guid>
<pubDate>2012-01-28 19:58:43</pubDate>
</item>

<item>
<title>Question on &#x26;amp;quot;Best Effort&#x26;amp;quot;</title>
<link>http://www.dslreports.com/forum/remark,26854903</link>
<description><![CDATA[Currently been a Windstream customer for years and curious to know why I cannot order a Windstream internet package without a "technician" coming out? I've been told it's because I only qualify for the "Best Effort" plan and I understand their may be instances where technicians need to apply a splitter or filter to limit noise in the line, but I can do that myself.

I am aware that it's free and on Windstream to send technicians out for Best Effort customers, but again I don't want one or need one. My line is in a really small area behind a desk that I don't want to have to completely move out of the way and reconfigure JUST so a technician can go behind their and do the exact same job that I could do in a matter of seconds.

I've tried to make an order and I'm told that a technician will come out to assist me. I tell them I don't want a technician to come out and I can handle it, and ask if they can just please set up my line (I already have phone service and another phone line and DSL line in this house) without sending the technician out. I am told no, and then asked if I want to cancel my order.

Do you guys really turn away customers just because they don't want technicians being sent to their homes for personal reasons?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26854903</guid>
<pubDate>2012-02-04 20:17:43</pubDate>
</item>

<item>
<title>Maximum Speed</title>
<link>http://www.dslreports.com/forum/remark,26859797</link>
<description><![CDATA[I am looking to purchase a property address is in Thomaston Ga 30286. I have been told 3mbps is the fastest available there with Windstream but do you offer MLPPP or some other service to get me greater speeds? I am fine putting in a business line or something to increase the speed but I cannot live with 3mbps service.

Please tell me there is something we can do with bonding or some other technology to increase this speed. I will not be able to purchase this property if I cannot get something greater.... I work from home and use tons of bandwith transferring files and so forth back and forth to my datacenter...

Thanks for the help!
Anthony Barnett]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26859797</guid>
<pubDate>2012-02-06 13:03:36</pubDate>
</item>

<item>
<title>[Equipment] A Rumor and A Question</title>
<link>http://www.dslreports.com/forum/remark,26855798</link>
<description><![CDATA[I had 2 dropped connections this past week. Made a post in the WS Direct forum and got a very fast response (thanks WS), and a tech came to my home that afternoon. Wasn't able to find a problem at that time, but he did offer to replace the Speedstream 4300 modem with a Sagem 1704 & I agreed. Haven't had any trouble since. He offered his opinion that the Speedstream modems are or will be discontinued by WS and that the Sagem modem/wireless router would be the standard equipment in the future. Any truth to that, or is his opinion just a guess?

This Sagem seems to be a G-router, and so far I haven't found anything to suggest that it is available as a N-router. Is this correct? and if yes, are there plans to make N-routers available? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855798</guid>
<pubDate>2012-02-05 07:08:05</pubDate>
</item>

<item>
<title>Problem in Jefferson, GA?</title>
<link>http://www.dslreports.com/forum/remark,26856405</link>
<description><![CDATA[My usually reliable 12MB service has been brought to a crawl this weekend.  I've tested several times and this is the BEST result I've seen, and the worst had me at 1.99 down/630 up:

  

What's up Windstream?  I'm sending a PM with details.
--
Just because you are a character doesn't mean that you have character....]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26856405</guid>
<pubDate>2012-02-05 12:29:19</pubDate>
</item>

<item>
<title>[Network] Latency Excuse Has Expired</title>
<link>http://www.dslreports.com/forum/remark,26828098</link>
<description><![CDATA[I have emailed several and talked to several and seems there is nothing but guide based excuses when there is literal proof of WINDSTREAM customers all around me WITHOUT issues of any nature or any kind  and this company wants to try and convince a 25 Year Veteran Tech that there is latency issues what a joke, So I am going publicly with this and may be just maybe that will get someone's attention.

Just for the record I was told it would be fixed at the end of February, so this shows me you are willing to take a payment and hold off on fixing this sooner so a whole month has to go by before you actually put this customer on a 12Mbs when the payment is received because it is much cheaper to put them on a 3 or less without payment, that is fraud in many ways and total BS you try to pull something like this when confirmation all around me shows that over 15 customers on this St have no issues of any kind and they get their full 12Mbs as paid.

Please be aware before you go trying my intelligence I am a  Enterprise Administrator, CCNA+Voice, Enterprise Administrator, CCDA, Security+ Senior Network Engineer for Insightbb and a Hosting Firm Host 99, LLC. with over 25 years experience so please read my post closely I clearly state that two other connections right on the same street and on the same corner as this house is on and your telling me that you are experiencing troubles in this area.  BUT the two WindStream customers with one on my right and other on my left are getting what they pay for at 12Mbs but My Grand Mothers house is only getting a 1.xx Mbs because you are experiencing troubles in this area. (Good Try)

Again, there is THREE customers RIGHT SIDE BY SIDE who use WINDSTREAM and those two ARE NOT having issues. Same POLE same box same everything. My tests have confirmed this one location is not on the package purchased a FREE month or not someone needs to come and change this connection to a port that is working without Latency issues as there is confirmed working ports in this area without any troubles of any kind, that is all we ask.

This connection here is not what it is supposed to be. So either have someone come out and switch the port or fix the port I do not care really which one or I will be forced to submit complaints to the Public Utilities Commission of Kentucky and the FCC and push for consideration a over sale investigation. (Inside Connections)  It is ridiculous that you claim to have latency issues in this area but everyone around here that uses WINDSTREAM is not having issues other then this one house.

Are you going to send someone here to look and possible fix the issues or switch my Grand Mothers connection to another port.. The latency excuse is not working I have confirmed on to many connections with your service in this AREA that no one else is having issues of any KIND but this one. Yes, I have access to all three modems and PPPOE Login Information so there is no mistaken of any kind regarding my claims. All we are asking is that WINDSTREAM send someone out here to have this connection switched to the port the following address is on that is literally about 13 feet away from this house same property as we own that house as well. (Family Member)

What sickens me the most I have read hundreds maybe thousands of topics in your own forums with the same disgusting excuse of Latency issues. This is no less then you overselling your bandwidth to folks who do not know exactly what they are looking at. If all truth be told you need a bulldozer ran right through your front doors and level your company to non existance as right now I am believing this is a fraud making millions off innocent customers. If I cannot get your company to send someone to check the issue and possibly switch ports to ones that are working then we will make complaints and I will make sure the two customers you have will simply go to cable by my recommendations due to lack of support and excuses you all seem to be trained to give (I will pay for it myself), you can pass that on to your CEO if you wish..

Thank goodness I am not a Windstream customer myself or your phones would flood like the Great Mississippi, you can count on that note.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26828098</guid>
<pubDate>2012-01-29 16:28:39</pubDate>
</item>

<item>
<title>Speed/Order adjustments over the weekend</title>
<link>http://www.dslreports.com/forum/remark,26849210</link>
<description><![CDATA[We are performing basic maintenance on a part of our records systems this weekend. We will still be able to take orders for new service, speed adjustments, and service changes over the weekend. Unfortunately we will not be able to implement those changes till Monday. This will not effect anyone who currently has Windstream service, nor will it effect anyone with an appointment previously made to have Windstream HSI service installed this weekend. We appreciate your patience.    

Aaron
Specialist II
--
We're here to help!  wci.broadbandhelp@windstream.com]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26849210</guid>
<pubDate>2012-02-03 11:04:35</pubDate>
</item>

<item>
<title>Grrr.. again?!</title>
<link>http://www.dslreports.com/forum/remark,26837405</link>
<description><![CDATA[ [att=1] 

Out of nowhere and it's been happening all day! I talked to Hadji on the CS line and after I told him my numbers on that screen shot he immediately said there was a latency outage. Wtf... srsly?! Damn level 1 CS is so stupid! He also told me to call the district office of Windstream.. lol.. he gave me the number and guess what it was? Back to the CS support line! Nice run around you asshole... I'm going to take a picture tomorrow morning on my way to work to let everyone on this forum see how shitty Windstream is out here. Just take a look at the phone box that supplies this area.. Once I get into work I'll post the pic. lol.. terrible! horrible! You people should be ashamed of yourselves Windstream! ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26837405</guid>
<pubDate>2012-01-31 22:13:54</pubDate>
</item>

<item>
<title>New Windstream DSLReports Representative</title>
<link>http://www.dslreports.com/forum/remark,26849145</link>
<description><![CDATA[There will be a new Windstream Support Specialist joining our community early next week. Please join me in welcoming Pat to these forums. The decision to add another specialist was made in an effort to serve our customers better, more effectively, and efficiently. With the addition of Pat we will be able to monitor the public forums on Sundays as well. Please welcome Pat when you start chatting with her on the forums next week.

Aaron / Larissa 
Specialist II
Broadband Tier II
--
We're here to help!  wci.broadbandhelp@windstream.com]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26849145</guid>
<pubDate>2012-02-03 10:55:14</pubDate>
</item>

<item>
<title>Announcing New Faster Business Class Internet Speeds</title>
<link>http://www.dslreports.com/forum/remark,26844598</link>
<description><![CDATA[Beginning February 13, 2012, Windstream is expanding our faster Internet speeds for business customers to several new Hot Spot markets.  Utilizing new technology called VDSL and ADSL2+ Bonded allows Windstream to introduce new Business Class Internet speeds of 10 Mbps down/2 Mbps up, 24 Mbps down/2 Mbps up, and 24 Mbps down/4 Mbps up.  These additional speed tiers give Windstream a competitive advantage in upload speeds, a critical need for many business customers.  Also, in an effort to give businesses even more value than before, aggressive changes have been made to the pricing on 10M/2M, 12M/768K, 12M/1M, 24M/2M and 24M/4M Business Bundles and Business Class Internet. 

New speed offerings are available in the following markets:

Arkansas Markets:  Harrison, Texarkana
Florida Markets:  Alachua, Live Oak
Georgia Markets:  Chatsworth, Canton, Dalton, Commerce, Toccoa, Clayton
Kentucky Markets:  Ashland, Berea, Campbellsville, Elizabethtown, Hazard, Lexington, Morehead, Nicholasville, Somerset, Versailles, London
North Carolina Markets:  Indian Trail, Mooresville, Matthews, Sanford, Waxhaw
Nebraska Markets:  Beatrice, Hastings, Lincoln
New Mexico Markets:  Carlsbad, Espanola, Hobbs
New York Markets:  Jamestown, Lakewood, Fulton, Central Square
Ohio Markets:  Hudson, Northfield, Twinsburg, Ashtabula, Elyria, Geneva, Kingsville, Madison, Perry
Oklahoma Markets:  Broken Arrow, Coweta, Snug Harbor, Wagoner
Pennsylvania Markets: Ephrata, Lewisburg, Lititz, Boyertown, Manheim, Denver, Meadville
South Carolina Markets:  Lexington
Texas Markets:  Sugarland, Dumas, Texarkana, Kerrville

More markets will be rolled out across the Windstream ILEC footprint in the next few months, so stay tuned for exchange updates!  Additionally, the new speeds are included in our Peace of Mind Business Bundles to provide even greater value for the customer. 

In an effort to keep our customers aware,

Aaron
Specialist II 
 
--
We're here to help!  wci.broadbandhelp@windstream.com]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26844598</guid>
<pubDate>2012-02-02 12:08:31</pubDate>
</item>

<item>
<title>Huge Latency (Eastern Georgia)</title>
<link>http://www.dslreports.com/forum/remark,26811546</link>
<description><![CDATA[Windstream - I sent you a private IM on this as well.

As of last night I've gone from 25ms ping, 11.29Mbps download and 10.14Mbps to 

433ms ping, 0.20Mbps download and 0.54Mbps upload

It seems like this is not limited to my area as other forum posts indicate it coming from other parts of Georgia, Kentucky, and Texas.

Is there any ETA on the fix?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26811546</guid>
<pubDate>2012-01-25 12:37:51</pubDate>
</item>

<item>
<title>[Troubles] Slow internet speeds during peak hours 5pm-11pm Sanfo</title>
<link>http://www.dslreports.com/forum/remark,26526747</link>
<description><![CDATA[I've been dealing with slow speeds in my area since before March 2011. I thought the issue had been resolved when new equipment was installed and I received a new modem.

A field service technician was able to get my speed up to the full 12mbps service that I'm currently on with the new modem and some tweaking of the box outside.

Then the speed began to drop during peak hours from 5pm to 11pm Mon-Fri and all day Sat and Sun. The most I normally get during these hours/days is 2mbps which is unacceptable. I understand some drop could be seen but a phone representative explained it was windstream policy to provide me with 80% of the speed that I pay for which would be around 9.7mbps which would be acceptable but it never happens.

I received email confirmation that the my connection was reset and to my surprise I had great speed all day and night for over 2 weeks. 

Unfortunately over the last 2 weeks the slow speeds have returned and I experience it every day.

Up to now I've been emailing information back and forth but due to a lack of response provided I've sent you a PM with my information in hopes of getting some feedback.

I tried talking to phone support and after he involved 2 other departments he let me know that they could find no issues and he wants to send a field tech to my house between 1-5pm. Well obviously he wasn't listening to my original complaint because the speed is fine up until 5pm at which time it goes to crap. So a field tech at those times will find nothing wrong and see I receive the full 12mbps.

For instance last night before I called I averaged 1.4mbps speed on 5 test at the windstream speedtest site. I called the phone support after emailing and no solution was found.

This morning I wake at 7am and run the same 5 test and average a speed of 12.4mbps.

Why is the speed only affected during the peak times and how can we resolve this problem?

Please let me know if you have any questions.

Best Regards,]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26526747</guid>
<pubDate>2011-11-08 11:26:52</pubDate>
</item>

<item>
<title>late billing billing by windstream</title>
<link>http://www.dslreports.com/forum/remark,26855073</link>
<description><![CDATA[I have been a customer for ten years and pay on time.  In the last 6 months my bills have not arrived and the only information I get is when they want to turn off my service, and of course their is a late fee when I go to get it resolved.  Is anyone else having this problem?  At $4.00 a pop this could make for a nice bonus for the CEO.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26855073</guid>
<pubDate>2012-02-04 21:35:13</pubDate>
</item>

<item>
<title>OpenDNS on Windstream DSL</title>
<link>http://www.dslreports.com/forum/remark,26852825</link>
<description><![CDATA[New here... this has probably been asked and answered multiple times, so please forgive my repetition... Are there any negative issues with changing DNS servers from Windstream to Open DNS?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,26852825</guid>
<pubDate>2012-02-04 07:37:38</pubDate>
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