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<title>Windstream forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/windstream</link>
<description>Windstream forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 27 Jul 2008 00:52:24 EDT</pubDate>
<lastBuildDate>Sun, 27 Jul 2008 00:52:24 EDT</lastBuildDate>

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<item>
<title>[Network] Experiencing spikes of latency when gaming...</title>
<link>http://www.dslreports.com/forum/remark,20854920</link>
<description><![CDATA[Hello all. Just recently I begin to experience these spikes of latency (lag) while I play my games online. This happens to my games both on my Xbox 360 console and PC. 

I have been playing these same games with the same people for years,then about 4 or 5 days ago this lag begin to appear. Everything will be fine then suddenly the game will just freeze up for a few seconds,then go back to normal. This happens pretty frequently. I called Windstream and the technician just told me it was due to my connection being to slow for gaming (I've had this connection for years and have had no problem with gaming untill now). 

I was wondering what should I test for to find the problem myself...since Windstream isn't any help. >.> I don't know all that much about network...^_^ so could you keep it simple.Thanks in advance!

EDIT:I have my modem in bridged mode and checked my logs and found this...

Apr/01/2002 05:04:42 &#9;Unknow Packet!!&#9;201.10.65.132:35889&#9;71.29.132.238:32200&#9;Packet Dropped
Apr/01/2002 04:49:49 &#9;Unknow Packet!!&#9;69.79.129.63:14050&#9;71.29.132.238:39351&#9;Packet Dropped
Apr/01/2002 04:42:17 &#9;Unknow Packet!!&#9;200.6.174.155:27098&#9;71.29.132.238:21219&#9;Packet Dropped
Apr/01/2002 04:30:10 &#9;Unknow Packet!!&#9;200.121.45.89:11116&#9;71.29.132.238:62979&#9;Packet Dropped
Apr/01/2002 04:30:10 &#9;Unknow Packet!!&#9;200.121.45.89:7452&#9;71.29.132.238:6390&#9;Packet Dropped

...etc. Could this possibly be the problem?Dropped packets?Those are for today,my date for the router is wrong.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20854920</guid>
<pubDate>2008-07-27 00:07:41</pubDate>
</item>

<item>
<title>[Troubles] Frustrated with Tech Support</title>
<link>http://www.dslreports.com/forum/remark,20462250</link>
<description><![CDATA[So I've been reading these forums since I was on DirecPC (2000-2001) I gotta say, I've learn alot from everyone. I rarely post, but I'm having troubles that I need advice with.

A little history: I moved to an Alltel area almost 3 years ago and got 3 Mbps DSL. Since day 1 it was unreliable with pings at 800-900ms and speeds as low as 25kbps. It got better, but it was still bad. After rounds of phone calls, I gave up. 

ADSL2+ is in the area now, and since they started that my connected is actually stable. Thats great, but I would like to have a faster speed. Everyone on my street used to only be able to get 3Mbps MAX. Now with ADSL2 the people that live around me qualify for 6Mbps. The guy two doors down can get 12Mbps.

Despite the upgrade, I was still listed as ONLY being able to get 3Mbps. I know there are alot of variables in DSL but my stats are great and are actually better than my neighbor. Not being qualified for above 3Mbps confused me, so I made the dreaded call to tech support. They said they would send someone out to my house to test the line to make sure it can  happen. That was on Monday, they asked me to wait until today to call about the results.

I called today and from what I could make out they told me I could not qualify. I asked them why no one actually came to my house, they said they tested it from the CO.

If they would have come to my home they would have qualified me. I asked the lady if they could submit the test again but make them come to my house and she said No.

I called two more times and got the same thing from those to tech support people. I also could not get transferred to level two support.

Here is my question... What else can I do to get someone to test my line? 

I've attached my stats on my 3Mbps connection. Its connected  with adsl2+.
Thank you ahead of time... On a side note, I've searched other posts for the same problems and I seem to be having more trouble than most with this.

Thanks again, 
Ron]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20462250</guid>
<pubDate>2008-05-10 16:51:34</pubDate>
</item>

<item>
<title>[Network] What kind of snr should I have to support the 12mb/s</title>
<link>http://www.dslreports.com/forum/remark,20741420</link>
<description><![CDATA[Right now I'm seeing mostly from 12-14dB. If I switched from my 6mbit connection to 12mbit, would I see any problems?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20741420</guid>
<pubDate>2008-07-04 12:23:27</pubDate>
</item>

<item>
<title>Reasonable wait time for repair</title>
<link>http://www.dslreports.com/forum/remark,20835874</link>
<description><![CDATA[I'm basically experiencing the same problem as in this thread, with no service since early Monday morning.  Tech support said last night it should be fixed by Monday the 28th.  To me that seems too long to wait, but realistically what is reasonable based on what the techs at the CO or elsewhere have to do?  And is there a way to escalate the issue to get it done faster?
--
It's easy to conclude you're right if you never listen to the other side. -John Breaux]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20835874</guid>
<pubDate>2008-07-23 10:47:51</pubDate>
</item>

<item>
<title>[OT] Has Windstream patched their DNS servers yet?</title>
<link>http://www.dslreports.com/forum/remark,20844050</link>
<description><![CDATA[I've been reading that a DNS exploit is out there and it could be very bad.  I ran one test that says I'm safe, another says that the Windstream DNS servers are not safe.  

Just wondering if Windstream knows about this yet, and if so are they planning to patch their servers?  Or should I look into OpenDNS or something like that?  

http://blog.wired.com/27bstroke6/2008/07/dns-exploit-in.html]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20844050</guid>
<pubDate>2008-07-24 18:18:37</pubDate>
</item>

<item>
<title>[Network] newsgroup: no dns entry?</title>
<link>http://www.dslreports.com/forum/remark,20849143</link>
<description><![CDATA[No longer resolving dns for news.windstream.net  Anyone know what is up with the newsgroups?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20849143</guid>
<pubDate>2008-07-25 17:48:29</pubDate>
</item>

<item>
<title>Overprovisioning &#x26;amp; ADSL2+</title>
<link>http://www.dslreports.com/forum/remark,20588034</link>
<description><![CDATA[Hello all,
I don't have a Windstream connection (too far out of town) but my former school does. I'm home from college (hint: fastest speedtest.net results in CO) and am helping them get their network and computer systems up to snuff. Little private school.

Anyway, one of the folks at the school worked for the telephone company before it was bought by Windstream. He has since moved upon reassignment by WS. The telco before ppurchase was Kerville Telephone Company.

So I decided to check earlier tonight whether that DrayTek 802.11b router they were using has a DSL modem in it. It did. Vigor 2200 series I believe.

After several speed tests from a rather old, though hardwired, computer as well as a wirelessly connected, near-router computer, DL speeds are around 1410 kbps and uploads are around 415 kbps. Upload is fine since the package I see on WS's site is 1.5/384. However download doesn't seem to be quite there, and I'll bet I know why...

I logged into the router\modem and checked the DSL stats. Was finally able to copy the data from the constantly-refreshing webpage. Up sync speed was 512k, down sync was 1536k. Absolutely zero overprovisioning.

To be fair, SNR is 38.7 and attenuation is 27.4, with the school being a mere 0.8 miles via road (and thus probably by wire) from the CO, saith Google Maps. So there really shouldn't be much overprovisioning needed. But does anyone think that a slight overprovisioning (maybe up to 1650k or so down?) could be gotten from Winstream? Or should I not bother battling with India for a precious few kilobits?

At any rate, I'm pushing for, as is the other tech head in the outfit, an upgrade to the 12/768 ADSL2+ package, getting a standalone modem (my idea) so we can get the best wireless performance possible from a 3rd party router. With the above SNR and ATTN values there should be zero problem getting ADSL2+ right? Seeing as how the distance to the CO is roughly 4500 ft?

As an aside, pings to Google, which travel through Alltel and then L3, take 70-75 ms typically. Is this standard fare for WS, and what should I expect when we get ADSL2+?

Thanks in advance! Still amazed how a phone cable can carry 24 Mbps down and 3.5 up with ADSL2+...and annoyed that there's no way on earth I can get that DSL out here.

512000 1536000 38.7 27.4]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20588034</guid>
<pubDate>2008-06-04 02:03:44</pubDate>
</item>

<item>
<title>[Equipment] SS 4200 logs when in bridge mode</title>
<link>http://www.dslreports.com/forum/remark,20844905</link>
<description><![CDATA[Is there a way to retrieve logs/statistics or any kind of diagnostic from 4200 when it is in bridge mode?

Thanks,
Lac]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20844905</guid>
<pubDate>2008-07-24 21:09:40</pubDate>
</item>

<item>
<title>VPN drops during &#x3E;1mb upload (ftp or scp)</title>
<link>http://www.dslreports.com/forum/remark,20843747</link>
<description><![CDATA[Hello All,

This is my first post.  I have had Windstream for about a year.  In that time, my service has (overall) been excellent.  I get the occasional problem where my router gets dropped but I am logged in at their servers (I have to unplug router, plug directly to notebook, login to modem and disconnect line, reconnect router and let router log in).  BUT, that is not why I am here.  

I live in Dahlonega, GA.   I am a SW developer, and do a lot of work from home. I connect to work through a VPN (virtual private network).  Everything has been great until about two days ago. Starting Tuesday (22nd), I have been unable to transfer files from my laptop to work via ftp or scp IF the file is large (greater than 1MB).  When I do, the transfer goes for a couple of minutes, and then the VPN fails. I log back into the VPN and try it again, and the VPN fails again.  
I can stay logged into the VPN for hours... and then transfer one file and kill the VPN. 

Downloads over the VPN work fine. I can download the same file that I am trying to upload with no problem. The other folks that I work with have no problem at all.. they have different ISPs. 

Is it possible that Windstream is killing the upload over the VPN?  Uploading a 1.5MB file to, say, photobucket works fine. Uploading the SAME file over my VPN kills the VPN connection! Is it possible that Windstream has started killing unrecognizable upload traffic as a kind of file sharing deterrent?  All traffic over the VPN is encrypted and might not be recognized by Windstream. 

I'm baffled. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20843747</guid>
<pubDate>2008-07-24 17:27:20</pubDate>
</item>

<item>
<title>[Troubles] 4200 loses connection nightly for 8 to 10 minutes</title>
<link>http://www.dslreports.com/forum/remark,20731510</link>
<description><![CDATA[Hello everyone, 
 I am new to the forum and found you all via Google web searches trying to find out how to fix a problem that has been occurring and is highly annoying. 

I have been a DSL subscriber for over 10 years. First with Mylinuxisp.com a great ISP. When I called I had a competent tech who knew his job and could fix the problem fast. Often times the owner would call me back to let me know they received my voice mail even at midnight! Any way they were bought out by AllTel who then became Windstream. Now I have issues with competency/language barrier issues trying to get help. I am told this problme will be fixed nightly.

I use to have a CISCO modem(Router) that no longer works and had to switch over to the Speedstream 4200. I have 3Mb Down 748Kb up service that I pay for. I am a gamer and play WoW usually from 8:45pm CST to about midnight. Lately for the past month it seems between 10:25 and sometimes 1:00am I get disconnected and kicked out of the game. I started paying attention to the 4200 and the DSL light goes off and then about 5 minutes later it comes back on. After getting kicked from the game I can get back in about 10 minutes later. 

I have been calling windstream nightly about the problem. They check the modem and of course it's working fine by the time I get thru the menu hell loops and disconnects and call back to finally get to a talking person.

Several days ago they sent out a tech. He said my line to the office had been tore up by a weed eater. He suggested to have the line replace. I tried to do it my self and failed so called back and another tech came out to re-run the line. We used my Cat5 cable to make a new line from the box on the back of the house to my office. The tech put a whole hose filter on and the new line is the only line that is used for the DSL connection. When he was done I checked my speed and I was only getting 512kb down and up. He ran some test and went to the neighbor's yard to look at a hook up and said he had to re-splice the line. 

After he did this I was able to get 2.5mb down again. I was pretty happy thinking the problem had been fixed. Then the original problem occurred again getting dropped and the modem dsl light going off for 8 to 10 minutes. 

Here are the numbers from the Web interface DSL Status/Statistics:
SNR avg 14.5 to 17.5 mostly 17.5 no higher
Atten. is always 45.5
from 00-00-0000 16:41:25 to 31:26:25 I have had the following:
TxCRC = 0
Tx FEC = 939524096
Rx CRC = 8
Rx FEC = 1188
LOS = 0
SEF = 0
LOS (sec) = 0
SEF (sec) = 0
Err (sec) = 910
Rx (blocks) = 3192007
Tx (blocks) = 3192007

On the Ethernet Status/Statistics page I have the following:
Port 1 
Tx 3560592881 Octets  4455248 Unicast  5916 Non-Unicast  4461164 Total 0 Dropped  0 Errors

Rx 1441944161 Octets  4043046 Unicast  9776 Non-Unicast  4052822 Total 244 Dropped 0 Errors

On the ATM/AAL Status/Statistics I have:
Uptime 31:24:14  Max. Theoretical Speed (Bit/sec) 3067000

ATM Statistics
Tx 1503370644 Octets  31320221 Cells  3944039 Unicast  0 Non-Unicast 3944039 Total 7397 Dropped 0 Errors N/A Invalid 0 Queued
Rx 3576027258 Octets  74500567 Cells  4403736 Unicast  0 Non-Unicast 4403736 Total 0 Dropped 159781 Errors 0 Invalid  N/A Queued

ATM/AAL Status/Statistics
0/35 VPI/VCI B1483 Protocal UP Admin Status UP Oper Status 382 Tx-Rate (kbps) 3067 Rx-Rate (kbps) 632651 Tx-PDUs 0 Tx-Errs 40190 Rx-Errs

I think I read that the 14 to 17 SNR is ok not good but doable and the same with the Attn.

Does anyone here know or see anything else that may enlighten me or the techs to figure out a resolution for this dropping issue.

I have the DSL going to the 4200 connected to my PC direct. 

They have dropped off a new Seimen 4200 for me to today to try and see if that will resolve the problem. 

Sorry for the wall of text but wanted to make sure I gave enough info to be able to work with for troubleshooting if possible.

Kind Regards, 
Don]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,20731510</guid>
<pubDate>2008-07-02 12:51:46</pubDate>
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