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<title>Windstream forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/windstream</link>
<description>Windstream forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Wed, 10 Feb 2010 06:29:10 EDT</pubDate>
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<item>
<title>same speed problems as 3 months ago:(</title>
<link>http://www.dslreports.com/forum/remark,23695587</link>
<description><![CDATA[i too am having up and down speeds on speed test.net 1mb,3mb 5mb and so on since friday. just like the other top threads here are saying and i know its on windstreams end cause they have been out here bunch of times and it never is a problem here.

3 months ago you can see where i posted here with the same problem and it turned out being a fiber ring that needed turning up cause the area was sucking the line down to low speed's.

i called them today and told them about it but wanted to post here and ill pm the windstream guy here with my number and info in a few.

i think there is a system wide problem like the other poster here this weekend or something cause it has been great here for months since they last fixed it.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23695587</guid>
<pubDate>2010-01-24 17:42:30</pubDate>
</item>

<item>
<title>[Troubles] Billed for 3MB,Only Getting 500 kbps</title>
<link>http://www.dslreports.com/forum/remark,23736782</link>
<description><![CDATA[I have been here before and posted about some related problems about my speed. before you told me i wasn't qualified for 3MB speed, or even 1.5MB I believe, however the bills keep coming in saying were getting charged for 3MB?

  ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23736782</guid>
<pubDate>2010-02-01 14:30:48</pubDate>
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<item>
<title>Daytime speeds fine and evening speeds horrible</title>
<link>http://www.dslreports.com/forum/remark,23774848</link>
<description><![CDATA[Firstly, this forum is a wealth of information that I will continue to learn from but I am at a frustration breaking point with windstream's "support" so I probably haven't dug as deep as I should before posting...

I have put in hundreds of calls over months and months and months (no exaggeration) about my slow speeds in the evening just to have a tech come out in the morning to find the speeds great inside and outside. Sometimes they say they need to go fix something but I really don't know what that "something" is but it doesn't corrected the problem.

It also seems, on the calls, the constant blame tends to be my network because they see everything as fine. If I continue to ask and answer questions, disconnect things, etc. I'm told the L2 tech needs to do something and they'll call me back, if they don't auto-send a field tech. I never hear back and the speeds still remain miserable in the evening.

Please let me know any other information y'all need and I will provide it and thank you for any help you can offer.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23774848</guid>
<pubDate>2010-02-08 20:34:58</pubDate>
</item>

<item>
<title>Problems</title>
<link>http://www.dslreports.com/forum/remark,22550522</link>
<description><![CDATA[  I need some help or advice .Back about 3 month`s ago my electric went off one night and took my phone out no dial tone .When i called wind stream they came and said the line was done for and they would have to run a new line.so they did but afterwards i had alot of problem`s staying connected constant drops.So i called again and they said my line couldn't`t handle 3 mb so they took me down to 1.5 this fixed my drops .
 I was very happy but now i have a humming sound on the phoneline gets very bad when a storm get close .It`s taring my conneection to peices i can`t play online game`s at all anymore too many error`s .So i calle tech and he came out again unhooked short line coming from phoneline to my house and still got the hum.He then said he totally removed the line from dsl and called me still the hum he then told me he didn't know what was cousing it and left .At first wasn't`t causing many error`s but now i get huge amount's of error`s and i just can`t play online game`s get a delayed lag .

[Mod note - personal info removed from 2nd attachment - sash]]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22550522</guid>
<pubDate>2009-06-14 18:22:52</pubDate>
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<title>Speedstream 4200 admin page?</title>
<link>http://www.dslreports.com/forum/remark,23779902</link>
<description><![CDATA[I am having a problem with my speedstream 4200.  I cannot access the admin page to change any of the settings, I am connected to it through a Linksys ethernet switch.  I need to open certain ports to host games online, but I cannot do so because I cannot access the page.  I ran the command prompt and did /ipconfig to find the default gateway, which is what i typed in the address bar of internet explorer.  I used to be able to access the web page, but it stopped working for some reason.  Any suggestions as to why it stopped working and how to fix it would be appreciated.  Thanks.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23779902</guid>
<pubDate>2010-02-09 18:50:24</pubDate>
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<item>
<title>[Troubles] Problems in Carmichaels, PA since mid-November</title>
<link>http://www.dslreports.com/forum/remark,23618795</link>
<description><![CDATA[Before I begin, I apologize if this is too much information to read through, but please, I feel as though I have run out of options at this point and that I am getting nowhere fast by simply calling in to the DSL technical support every other night.

I've been a Windstream DSL subscriber for as long as they have been offering service in my area (Carmichaels, PA), and even before that when Alltel used to provide the phone/Internet service to us.

Service used to be spectacular -- rarely had a connection drop, never had any packet loss or unusually high ping times/slow download speeds, etc.  The past couple of years it seems I have been getting extremely unlucky with the quality of service with my DSL connection.

My most recent, and current problem that has still yet to be resolved has been a mixture of unusually high pings, slow download speeds, and very sporadic and inconsistent connectivity.  It first began toward the end of October, where I noticed that every evening between the hours of about 6:00pm and midnight, the quality of my connection would drop significantly.  Similar to that which a cable subscriber would experience in an oversubscribed area during 'peak' hours of Internet usage.  I decided not to call right away, hoping that it was just a temporary problem that was already being addressed and would hopefully be fixed within the week.  Unfortunately, a couple of weeks later the problem continued, every single evening, regardless of the day.  At that point I decided to call and hopefully get the ball rolling to resolve the issue, as I am an extremely hardcore and competitive online gamer (currently playing with a team ranked #2 in the USA, not that it matters to you guys, but just for reference), and having constant connection issues like this causes severe consequences for me as I have a very specific schedule to meet almost every day of the week during those hours.

My first few phone calls to Windstream's DSL technical support resulted in the usual "we are going to have to open a ticket for a technician to check your line," and of course they could not find anything wrong with it since they respond to tickets either in the morning or early afternoon, and my connection problems would not occur until the evening/night during peak hours.  I continued to call almost every single night, hoping to sooner or later convince someone to check other subscribers in my area to see if they were experiencing the higher ping times and to try and suggest that it was probably a provisioning issue within my area since it was only happening when the majority of subscribers were using their connections.  After several weeks of getting nowhere, I finally lucked out and got in touch with a technician who pinged my IP address and told me that he saw exactly what I was talking about, and he opened up a chat session with tier 2 support to try and see what was going on.  After that phone call, he had told me they checked other subscribers near me and saw they were all experiencing the same issue, although they probably had not called in because basic Internet users who only use their connection to check e-mail or casually browse the web probably didn't even notice anything wrong.  At that point, he told me they had declared an "area-wide latency outage" within my area.  I was quite pleased to hear this, even though he told me they could not give me an ETA on when it would be resolved at that time.  I decided to try and be patient for the next week, hoping something would change.

About a week later, nothing had changed and no one had contacted me with any updates, so I decided to make another call to find out what was going on.  I was told that there was still no ETA, and that no other progress had been made at that time.  I continued calling on a regular basis (every day or so), hoping to get some more information.  Around the beginning of December (ridiculously long time, yes, I know) I finally got some updated information from someone after calling in.  They told me that it was in fact a provisioning issue in my area and that they had placed an order for some new equipment, which they were expecting to receive around mid-December.  I asked how long it would take for the new equipment to be set up once they had received it, and they told me no more than a couple of days, and to call back around the 20th of December if I did not see any improvements.  So I waited for the next couple weeks, and on the 19th of December I noticed that for the first time in nearly two months, my ping had remained where it should be even during peak hours that evening/night.  I had assumed they installed the new equipment and all was well.

Fast-forward to around January 2nd, 2010, where I started experiencing extremely slow speeds at all hours of the day (no longer isolated to 'peak' hours at night), and massive amounts of packet loss.  I promptly called technical support that night and explained my problem, and they told me they saw the high amounts of packet loss I was experiencing and that they would need to open a ticket to have someone check into it on Monday.  Later that night, my connection went out entirely.  I checked my web-based interface of my Speedstream 4200 modem and noticed that it was trained up, however, I could not grab an IP address.  Every time I clicked the "connect" button, it would sit there for about two minutes loading up, and then throw out an error somewhere along the lines of "The far end failed to respond..."  I decided to call back again that night to update them on the issue, and they had me restart my modem and make sure my username/password were typed in correctly -- nothing worked.  My connection remained the same for the entire next day, unable to grab an IP address or access the Internet, but the modem was trained up the entire time from what I could tell.  Monday morning, a technician called me and said he had checked my connection and did not see anything wrong with it, but that he called some other office and had them reset something on their end and it seemed to fix my issue with grabbing an IP address.  He asked if I could access the Internet and I said yes, and I also ran a speed test while I had him on the phone to make sure everything was solid with that as well.  I thanked him and that was it.

Fast-forward once again, this time to the 8th of January, where my connection once again started to give me problems.  This time it was with extremely slow download speeds, in the range of about 3kb/sec (yes, three kilobytes per second), which just about prevented me from loading up any website unless I wanted to sit around for five to ten minutes waiting for it to finish.  I felt like I was on dial-up again.  I immediately made a call to technical support and explained what was going on, and they told me that apparently the "area-wide latency outage" that was declared all the way back on November 29th was still open and had still not been resolved.  Despite being told that they ordered new equipment back in December and that the equipment was installed on the 19th of December, thus resolving the issues I had been experiencing with my high pings during peak hours.  So I asked what their plans were now in order to address the issue, since I had been under the impression there was no longer a latency outage in my area since the technician who called me the previous Monday morning had no clue what I was referring to when I asked about it.  The technical support proceeded to tell me that there were no further updates regarding the issues, and that there was also no ETA as to when it would be resolved.  The only other help he offered me was opening yet another ticket for someone to check in to the issues tomorrow (Monday, January 11th, 2010) between the hours of 11:00am - 3:00pm.

Hopefully I have given enough information (but hopefully not -too- much), so that I can finally get some real, solid answers as to what is going on with this constant string of problems I seem to be having with my DSL.  I have been as calm, patient, and respectful as I can be each and every time I have contacted technical support, and I feel that I have waited more than enough time for an ETA and/or a solid explanation of what is going on, yet I still feel as clueless as I did when I first began calling in with issues in November of last year.

If someone from Windstream reads through this post and has the ability to narrow down my problem for me and/or give me an ETA of when I can finally expect to have a trouble-free DSL connection again I would be more than grateful.  I love my DSL service, as I said at the start of my post, and living in a small town like Carmichaels, we really don't have a whole lot of options as far as broadband is concerned.  It is either Windstream DSL (which has been exceptional in the 10+ years I have had it, up until the last year or so), or Atlantic Broadband cable service which is so horrific I canceled my subscription within a week both times I decided to try their service.

Please help me out, Windstream.  I'm sure one of you out there still care enough about the small-town subscribers and can appreciate all of the information I've attempted to supply you in my post to point me in the right direction and put this vicious cycle to an end for me.

If you have any questions for me or need any specific information regarding my account, phone number, or any hardware/software information or test results, please do not hesitate to ask.  I look forward to hearing from you soon.

Regards,
Your loyal, small-town subscriber in need :(]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23618795</guid>
<pubDate>2010-01-10 08:30:58</pubDate>
</item>

<item>
<title>12MB Worked fine for 9 months now not at all</title>
<link>http://www.dslreports.com/forum/remark,23708259</link>
<description><![CDATA[Last week I was dropped down to 6MB line at the recomendation of the tech.  6MB worked 98% of the time, the modem did drop out at least twice in the last week.  

Until two weeks ago I had ZERO problems, 12MB worked fine every time.  I lost connection on a Sunday night and ever since then..problems.   

Tech's have come out at least 3 times so far, today they physically measured the distance to the drop.  3/8th of a mile or 4000' something odd feet.  Tech reprovisioned my line at 12MB and SNR was at 12, this was at 5:15 PM 1/26/10 Around 8:30 PM 1/26 my connection has gone to crap again.  Modem has dropped out (DSL light out, flashing then solid) 7 times in the last 15 minutes, SNR is all over the place.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23708259</guid>
<pubDate>2010-01-26 20:47:47</pubDate>
</item>

<item>
<title>[Network] speed drop etown, ky</title>
<link>http://www.dslreports.com/forum/remark,23646372</link>
<description><![CDATA[i wonder what is going on at windstream, for the past week my connection has been dropping and going very slow. before i stayed around my 6 mb plan, but now it stays under 2 mb. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23646372</guid>
<pubDate>2010-01-15 00:25:36</pubDate>
</item>

<item>
<title>[Troubles] Frequest Ethernet Link Down/Up after upgr to 768k</title>
<link>http://www.dslreports.com/forum/remark,23762728</link>
<description><![CDATA[Mr. Windstream, I'm opening this topic since you not responding on IM. 
Everything was OK until I asked to be upgraded to 768k upload. DSL router shows "Link up 1 US 768 DS 3584 (INTL:ANSI)" but I never experienced upload speed over 350kbit. I would not complain for something I got for free if new service would be at least same quality. Now I'm getting frequent down on ethernet interface:
0000-00-00 00:02:24 E |Ethernet             |Link 1 Down
0000-00-00 00:02:26 E |Ethernet             |Link 1 Up - 100Base-TX Full Duplex
0000-00-00 00:02:29 E |Ethernet             |Link 1 Down
0000-00-00 00:02:31 E |Ethernet             |Link 1 Up - 100Base-TX Full Duplex
0000-00-00 00:02:33 E |Ethernet             |Link 1 Down
0000-00-00 00:02:34 E |Ethernet             |Link 1 Up - 100Base-TX Full Duplex

It hurts performance drastically and is unacceptable. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23762728</guid>
<pubDate>2010-02-05 22:28:41</pubDate>
</item>

<item>
<title>Speedstream 4200..</title>
<link>http://www.dslreports.com/forum/remark,23766715</link>
<description><![CDATA[I've read everywhere that the default name and pass is admin/admin or admin/(blank) but I've tried these a million times. I'm using the Speedstream 4200 and a netgear dualband wireless router.. mainly trying to figure out how the hell to log in to my speedstream, it seems impossible..]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23766715</guid>
<pubDate>2010-02-06 23:02:04</pubDate>
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