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Charts - The Good, The Bad and The Ugly - Issue #708 - 2013-09-30 03:32:30 EDT

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Gold Award
Bell Fibe		4.090%$7715B-B+ABB--ON QC 12 recent reviews
Gold Award
Verizon FiOS		4.081%$8913BB+ABB+-MA NY TX VA NJ FL PA MD CA 48 recent reviews
Bronze Award
AT&T U-Verse		3.521%$10613B-BBB-B--LA NC AL TN FL CT OH CA WI MO MI TX IN GA IL 39 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Silver Award
ooma		4.561%$83A-AAAB+ACA 11 recent reviews
Gold Award
voip.ms		4.492%$126A-A-AA-A-ABC NY QC PA CA ON MI TX AB 21 recent reviews
Silver Award
Callcentric		4.483%$156A-A-AA-AA-NY FL OH CA WA 11 recent reviews
Anveo4.3311%$5219B+A-A+A-B+A-ON 4 recent reviews
Silver Award
VOIPo		4.132%$118BA-A-B+B+A-CO NY FL CA 11 recent reviews
Vonage3.943%$277B+A-B+B+C+B+8 recent reviews
CIKTEL Telecom3.510%$488CAC+B-CA-ON 6 recent reviews
magicjack.com3.472%$26C-A-BB-C-B+5 recent reviews
NetTalk3.390%$313B-B+B-C+CB-ON 4 recent reviews

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Silver Award
T-Mobile US		4.221%$724B+A-B+B+A-A-MN FL MD CA 11 recent reviews
WIND Mobile3.910%$364B+A-B-C+B+A-ON 5 recent reviews
Sprint Mobile Broadband3.794%$585BA-BB-BB4 recent reviews
Sprint Broadband Direct3.182%$5112B-B-C+CCC+1 recent reviews
Clear Wireless3.134%$482C+B+CC-CC+TX GA FL PA IL DC MD OR CA 9 recent reviews

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Comcast Business Class3.9925%$927B+A-BBBB+SC CA 6 recent reviews
Silver Award
Optimum Online		3.921%$506BB+B+B-BB+NJ CT NY 27 recent reviews
Silver Award
TekSavvy Cable		3.860%$4913B+B-BBBB+BC ON NY QC 100 recent reviews
Silver Award
WOW Internet and Cable		3.841%$766B+B+BBBBFL AL MI IL OH 15 recent reviews
Bronze Award
Bright House		3.711%$975BB+BB-B-B-FL AL IN 12 recent reviews
Silver Award
Time Warner Cable		3.651%$547BBBC+B-BSC NC KS NY TX ME OH CA 36 recent reviews
Silver Award
Cox HSI		3.641%$556BBBC+BB-LA AZ OK KS VA FL CA 30 recent reviews
Cogeco Cable3.582%$677BBB+B-B-C+ON 9 recent reviews
Shaw3.531%$586B-BBB-B-C+BC AB 7 recent reviews
RCN CABLE3.511%$898B-BBC+B-B-PA MA IL NY DC 4 recent reviews
CableOne3.460%$654B-BBB-B-C+OK 6 recent reviews
Armstrong Zoom Internet3.430%$709C+A-B-BC+C-PA OH 6 recent reviews
Bronze Award
Comcast		3.322%$637B-B-BCB-C+AL TN VA PA FL CT MD DC CA CO MA MI MN TX IN GA NJ IL WA OR 90 recent reviews
Bronze Award
Charter		3.111%$598C+B-C+CC+CSC LA NC AL TN VA CT CA WI MO MA MI TX GA IL NV WA 24 recent reviews
Rogers Hi-Speed3.072%$536C+B-B-C-CC-ON 6 recent reviews
Mediacom3.041%$698C+C+C+CC+CIA MO AL MN GA IL KY 15 recent reviews
Suddenlink2.900%$739C+C+CCCCLA NM MO AZ OK TX CA WV 16 recent reviews
Distributel Cable2.590%$5621CD+C+DC-C+ON QC 8 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Gold Award
TekSavvy DSL		4.291%$438A-B+A-A-A-A-BC ON AB QC 51 recent reviews
Bronze Award
Verizon Online DSL		3.182%$4018B-C+B-C-C+B-MA NY VA PA FL CA 17 recent reviews
Windstream2.642%$5612CC+C-C-C-D+SC NC OK NY PA FL NE OH IA MO TX AR GA KY 28 recent reviews

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
MegaPath4.0520%$15426A-B+B+B+B+BCA 3 recent reviews
Cincinnati Bell3.612%$489B-BBC+BBOH 5 recent reviews
AT&T Southeast3.572%$4717B-BBC+B-BFL KY 9 recent reviews
Embarq Now CenturyLink3.532%$5510B-BBB-B-C+1 recent reviews
AT&T Midwest3.513%$4217B-B-BC+B-B8 recent reviews
EarthLink3.231%$4828B-C+B-CB-C+CA 1 recent reviews
Bell Sympatico2.971%$469C+C+B-D+CCON QC 5 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Gold Award
Start Communications		4.820%$5312AAA+A+A+AON 31 recent reviews
Gold Award
ELECTRONICBOX		4.420%$4611A-B+AA-A-AON QC 41 recent reviews
Gold Award
DSL EXTREME		4.052%$4111B+B+B+B+B+B+MA PA CA 12 recent reviews
TELUS3.512%$5217B-BBC+B-B-BC AB 7 recent reviews
Bronze Award
AT&T DSL Service		3.222%$3810C+B-B-CC+C+TX AR GA IL CA 11 recent reviews
Acanac3.031%$3613B-C+C+C-CB-ON QC 15 recent reviews
CenturyLink2.981%$5911C+C+C+CCCID AL NC UT FL SD WI IA NM CO AZ MN TX IN AR NV OR WA 30 recent reviews
Frontier Communications2.862%$5412CC+CCC-C-AZ NC MI NY NE IL WA OH OR WV 15 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.