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Charts - The Good, The Bad and The Ugly - Issue #637 ©

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Verizon FiOS		4.141%$8513B+B+ABA--VA NJ NY CA 49 recent reviews
Bell Fibe3.860%$6816B-B-ABC-ON QC 5 recent reviews
AT&T U-Verse		3.300%$10912B-BB+B-B--TX GA CA 44 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Callcentric		4.674%$166AAAAAAON TX 11 recent reviews
ooma4.532%$83A-AAAB+A4 recent reviews
voip.ms		4.471%$107A-A-AA-A-AON QC 31 recent reviews
Future Nine Corporation4.354%$93B-AAA-A-A6 recent reviews
VOIPo		4.202%$118BAB+B+A-A-15 recent reviews
PHONE POWER		4.092%$169B+B+B+B+B+B+14 recent reviews
Vonage		3.923%$277B+A-B+B+C+B+ON 11 recent reviews
magicjack.com3.630%$25CA-BBC-A-ON 7 recent reviews

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Millenicom3.973%$615B+A-BB-BB+5 recent reviews
T-Mobile US3.921%$712BB+BBB+B+7 recent reviews
Verizon Wireless Broadband3.647%$646BB+BB-BC+VA CA 7 recent reviews
Clearwire Wireless3.132%$454B-A-CC-CCTX 11 recent reviews
Clear Wireless2.962%$492C+B+C-C-CC10 recent reviews
Digis2.862%$375C+BC-C-D+C4 recent reviews
Skybeam.net2.030%$5830C-CD-DD-D-9 recent reviews

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy Cable		4.040%$4813A-BB+BB+B+BC ON QC 41 recent reviews
WOW Internet and Cable		3.970%$686B+B+B+BBB+OH 12 recent reviews
Armstrong Zoom Internet3.970%$6610BAB+BBB4 recent reviews
Optimum Online		3.911%$496BB+B+B-BB+NY 19 recent reviews
Cox HSI		3.671%$536BBBB-BB-CA 21 recent reviews
RoadRunner Cable		3.661%$547BBBC+BBCA 38 recent reviews
Videotron3.662%$776BB+A-B-B-C+QC 10 recent reviews
Bright House3.581%$965BB+BB-B-C+4 recent reviews
Insight Communications3.580%$546BBBC+B-B-KY 9 recent reviews
Shaw3.551%$566B-BBB-B-B-BC AB 9 recent reviews
RCN CABLE3.551%$888B-BBC+B-BIL 5 recent reviews
Knology3.482%$8710BBB-C+B-B-4 recent reviews
Cogeco Cable		3.482%$657B-BB+C+C+CON 14 recent reviews
CableOne3.330%$634B-BB-C+C+C5 recent reviews
Comcast		3.322%$627B-B-BCC+C+TN GA FL PA IL CA 89 recent reviews
Time Warner Cable		3.223%$8410B-B-B-CC+COH 22 recent reviews
Distributel Cable3.180%$5317B-B-BC-C-B-ON 7 recent reviews
Charter		3.151%$588C+B-B-CC+CWI TX 30 recent reviews
Rogers Hi-Speed3.062%$536C+B-BC-CC-ON 8 recent reviews
Mediacom2.991%$678C+B-C+C-CCIA 14 recent reviews
Suddenlink2.720%$708CC+C-C-C-C-TX 24 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy DSL		4.391%$417A-A-A-A-A-A-ON QC 58 recent reviews
AT&T Southeast		3.582%$4717B-BB+C+B-B13 recent reviews
Verizon Online DSL		3.182%$4018B-C+B-C-C+B-NY 19 recent reviews
Windstream2.962%$5212C+B-CCCC-37 recent reviews

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
MegaPath4.0820%$15327A-B+B+B+B+B3 recent reviews
Speakeasy3.893%$8720B+B+B+BB+B-NY 4 recent reviews
Cincinnati Bell3.782%$4510BBB+B-BB3 recent reviews
AT&T Midwest3.523%$4117B-B-BC+B-B8 recent reviews
Embarq Now CenturyLink3.472%$5610B-BBB-B-C+9 recent reviews
AT&T Southwest3.442%$4419B-B-BCB-B6 recent reviews
AT&T (Business Services)3.4315%$15228B-BBC+C+C+1 recent reviews
EarthLink3.221%$4828B-C+B-CB-C+2 recent reviews
Bell Sympatico2.981%$469C+C+B-D+CCON QC 10 recent reviews
XO COMMUNICATIONS2.9024%$17044C+CC+C-CC-1 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
SONIC.NET		4.572%$3910A-A-AAAA-CA 15 recent reviews
ELECTRONICBOX		4.561%$468AA-AA-AAON QC 71 recent reviews
DSL EXTREME		3.992%$4111B+B+B+BB+B+CA 24 recent reviews
AT&T Yahoo3.662%$3410B-BB+C+B-BCA 6 recent reviews
TELUS3.442%$5117B-B-BCB-B-BC AB 6 recent reviews
AT&T DSL Service		3.252%$3710B-B-B-CC+C+19 recent reviews
Acanac3.101%$2711C+C+C+C-CB-ON QC 25 recent reviews
CenturyLink3.052%$5811C+B-C+C+CCAZ FL 38 recent reviews
Frontier Communications2.941%$5213C+B-C+CCC-18 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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