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Charts - The Good, The Bad and The Ugly - Issue #771 - 2014-12-15 03:31:48 EDT

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
Verizon FiOS
4.061%$9013BB+ABB+-MA NY TX VA NJ FL PA MD CA 40 recent reviews
Bronze Award
AT&T U-Verse
3.471%$10412B-BB+B-B--LA MS NC TN FL CT OH CA WI MO MI TX IN GA KY IL 32 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Callcentric4.553%$155A-AAA-AA-BC KS 4 recent reviews
voip.ms4.502%$126A-A-AA-A-ATN QC OH CA ON AB 8 recent reviews
callwithus4.494%$151B+AA-AA-A7 recent reviews
Anveo4.4613%$3313A-A-AAB+AON CA 6 recent reviews
Silver Award
VOIPO
4.182%$137BA-A-B+B+B+CO NY TX PA 17 recent reviews
PHONE POWER4.132%$189B+A-B+B+B+B+ON 4 recent reviews
Vonage3.933%$277B+A-B+B+C+B+FL 5 recent reviews
magicjack.com3.543%$35C-A-BBC-A-FL 4 recent reviews

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Silver Award
T-Mobile US
4.081%$744BA-B+B+B+A-FL PA 12 recent reviews
WIND Mobile3.920%$392BA-B-B-BA-ON 9 recent reviews
Verizon Wireless Broadband3.536%$726BB+BC+B-CMI OH WA 4 recent reviews

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Silver Award
TekSavvy Cable
3.920%$5013B+BBBB+B+BC ON QC 29 recent reviews
Optimum Online3.901%$506BB+B+B-BB+NJ CT NY 5 recent reviews
Bronze Award
WOW Internet and Cable
3.831%$786B+B+BBBBSC AL MI GA FL IL OH 17 recent reviews
Silver Award
Cox HSI
3.651%$556BBBB-BB-LA RI AZ KS OK AR VA FL CT NV CA 16 recent reviews
Silver Award
Time Warner Cable
3.651%$567BBBC+B-BSC ID WI NC NY TX ME NE KY OH CA 40 recent reviews
Silver Award
Bright House
3.590%$1025B-BB+B-B-C+FL CA IN 12 recent reviews
RCN CABLE3.521%$898B-BBC+B-B-MA IL NY 6 recent reviews
Cogeco Cable3.502%$687BBBC+C+C+ON QC 6 recent reviews
CableOne3.330%$654B-BB-C+C+CMO MS 4 recent reviews
Bronze Award
Comcast
3.322%$657B-B-BCC+C+SC TN VA PA FL CT DC MD CA WV NH CO MA MI MN TX IN ME NJ GA IL OR WA 74 recent reviews
VMedia3.280%$7320B-B-C+CC+B-ON 24 recent reviews
Bronze Award
Charter
3.151%$598C+B-B-CC+CSC NC AL CA MO MT MI MN GA IL NV OR WA 25 recent reviews
Rogers Hi-Speed3.012%$546C+B-BC-CC-ON 7 recent reviews
Mediacom2.961%$708C+C+C+C-CCIA MO AL NC IN IL 16 recent reviews
Suddenlink2.900%$759C+B-CCCC-NM LA AZ OK KS AR TX WV 17 recent reviews
Distributel Cable2.510%$5717C+C-C-DC-C-ON 5 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
TekSavvy DSL
4.351%$448A-B+A-A-A-A-BC ON AB QC 28 recent reviews
Windstream2.732%$5712CC+C-C-C-C-NC NY FL PA OH NM IA MO TX AR GA KY 14 recent reviews

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Covad Communications3.6410%$8213BBBB-B-B-2 recent reviews
Cincinnati Bell3.622%$529BBBC+BBKY OH 3 recent reviews
AT&T Southeast3.592%$4717B-BB+C+B-B4 recent reviews
AT&T Midwest3.533%$4217B-B-BC+B-B1 recent reviews
Embarq Now CenturyLink3.502%$5510B-BBB-B-C+FL 3 recent reviews
AT&T (Business Services)3.4315%$15529B-B-BB-C+C+1 recent reviews
AT&T Southwest3.432%$4419B-C+BCB-B2 recent reviews
EarthLink3.231%$4828B-C+B-CB-C+2 recent reviews
Verizon Online DSL3.192%$4018B-C+B-C-C+B-MA NY VA PA MD CA 10 recent reviews
Bell Sympatico2.971%$479C+C+B-D+CCON QC 5 recent reviews
XO COMMUNICATIONS2.9524%$17044C+CC+C-C+C-1 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
Start Communications
4.760%$5612AAAAAAON 25 recent reviews
Gold Award
ELECTRONICBOX
4.440%$4612A-B+AA-A-AON QC 19 recent reviews
Silver Award
DSL EXTREME
4.112%$4111B+B+B+B+B+B+CA 21 recent reviews
AT&T DSL Service3.212%$3810C+B-B-CC+C+MS TX GA IL CA 7 recent reviews
CenturyLink3.041%$6111C+B-C+CCCUT FL NE NM IA MO CO AZ MN AR IN NJ OR WA 25 recent reviews
Frontier Communications3.002%$5612C+B-C+CCC-ID NC NY PA OH WV AZ MI MN IN IL OR WA 21 recent reviews
Acanac2.991%$3913C+C+C+C-CC+ON QC 8 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.