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Charts - The Good, The Bad and The Ugly - Issue #689 ©

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Verizon FiOS		4.121%$8813B+B+ABA--DE RI MA NY TX VA NJ PA FL MD CA 54 recent reviews
Bell Fibe3.980%$7920B+B+ACB--ON QC 9 recent reviews
AT&T U-Verse		3.371%$10612B-BB+B-B--NC AL TN FL CT CA OH WI MO MI TX IN AR GA IL 45 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
callwithus4.622%$171B+AAAAA4 recent reviews
Anveo4.5613%$6021B+BA+A+AA+ON 7 recent reviews
Callcentric		4.533%$156A-A-AAAA-NY PA OH CA MA MI WA 11 recent reviews
FreePhoneLine4.490%$26A-A-AAB+A+ON AB QC 4 recent reviews
voip.ms		4.462%$137A-B+A-A-A-ABC NY QC PA ON MI TX AB 29 recent reviews
Future Nine Corporation4.404%$93B-AAAA-A5 recent reviews
VOIPo4.202%$118BAB+B+A-A-FL IL CA 7 recent reviews
CIKTEL Telecom4.050%$437CA+BA-B-A+ON 4 recent reviews
Vonage3.943%$277B+A-B+B+C+B+7 recent reviews
Axvoice3.840%$1214B-B+B+BC+B+FL 5 recent reviews
magicjack.com3.551%$26CA-BB-C-A-ON GA 4 recent reviews
NetTalk2.960%$313B-BC+C-D+CON 9 recent reviews

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Millenicom4.023%$625B+A-B+B-B+B+NY 5 recent reviews
Verizon Wireless Broadband3.526%$696BB+BC+B-CNC VA FL IL 11 recent reviews
Clearwire Wireless3.072%$454C+A-C-CC-CNV CA TX 5 recent reviews
Virgin Mobile Broadband2.905%$352B-C+CC-C-CCA 5 recent reviews
Clear Wireless2.874%$482C+B+C-D+C-CTX GA NJ PA FL MD CA OR 11 recent reviews

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Comcast Business Class4.3428%$908B+A-A-B+A-A-SC CO IL CA 8 recent reviews
TekSavvy Cable		4.040%$4813A-BB+BB+A-BC ON QC 49 recent reviews
Earthlink Cable Modem Serv..3.950%$427B+B+B+B-BB+NC 4 recent reviews
Optimum Online		3.921%$496BB+A-B-BB+NJ CT NY 15 recent reviews
WOW Internet and Cable		3.891%$746B+B+BB-BBFL MI IL OH 17 recent reviews
RoadRunner Cable		3.671%$547BBBC+BBWI SC NC KS NY TX ME FL OH CA 32 recent reviews
Cox HSI		3.671%$546BBBB-BB-LA AZ OK VA NV CA 20 recent reviews
Insight Communications3.620%$556BBBB-BB-KY OH IN 7 recent reviews
Videotron3.612%$766B-B+A-B-B-CQC 5 recent reviews
Cogeco Cable		3.572%$667BBB+B-B-CON 11 recent reviews
Bright House3.531%$985B-BBB-B-C+FL AL CA IN 18 recent reviews
Comcast Formerly ATT Broa..3.480%$489B-BBC+B-B-5 recent reviews
RCN CABLE3.461%$898B-BBC+B-B-PA MA IL NY DC 11 recent reviews
Shaw3.431%$576B-BB-C+B-C+BC AB 8 recent reviews
CMA Access3.370%$8214BBB-C+C+B-TX 4 recent reviews
Comcast		3.352%$637B-B-BCB-C+AL TN VA FL PA CT MD CA CO MI TX IN GA NJ IL WA OR 102 recent reviews
CableOne3.280%$644B-BB-C+C+COK 6 recent reviews
Time Warner Cable		3.192%$869B-B-B-CC+CWI NC NY TX KY NE CA OH 24 recent reviews
Charter		3.131%$588C+B-C+CC+CLA SC NC AL TN VA CT CA WI MO MA MI TX GA IL NV WA 43 recent reviews
Rogers Hi-Speed3.122%$536C+B-BC-CC-ON 13 recent reviews
Suddenlink2.980%$718C+B-CCCCLA AZ NC OK AR TX CA 12 recent reviews
Mediacom2.961%$698C+B-C+C-CCIA MO AL MN GA IL KY 24 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy DSL		4.381%$428A-B+A-A-A-A-BC ON AB QC 51 recent reviews
Verizon Online DSL		3.182%$4018B-C+B-C-C+B-MA NY VA NJ PA MD CA 14 recent reviews
Bell Sympatico3.011%$469C+B-B-D+CCON QC 11 recent reviews
Windstream2.612%$5612CC+C-C-C-D+SC MO NC OK TX AR GA FL PA KY NE OH 64 recent reviews

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
MegaPath4.0620%$15426B+B+B+B+B+BVA CA 4 recent reviews
Speakeasy3.903%$8720B+B+B+BB+B-WA 1 recent reviews
Cincinnati Bell3.662%$4610BBB+C+B-BOH 3 recent reviews
AT&T Southeast3.592%$4717B-BB+C+B-BFL KY 10 recent reviews
AT&T Midwest3.533%$4217B-B-BC+B-BMI 8 recent reviews
Embarq Now CenturyLink3.512%$5510B-BBB-B-C+3 recent reviews
AT&T Southwest3.452%$4419B-B-BCB-B1 recent reviews
EarthLink3.221%$4828B-C+B-CB-C+CA 1 recent reviews
Pacific Bell - SBC3.222%$4621C+C+BCC+B-1 recent reviews
XO COMMUNICATIONS3.0224%$17044B-CB-C-C+C1 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Start Communications		4.790%$5211AAA+AA+AON 39 recent reviews
SONIC.NET4.572%$3910A-AAAAA-CA 6 recent reviews
ELECTRONICBOX		4.480%$4611A-B+AA-A-AON QC 51 recent reviews
DSL EXTREME		4.092%$4111B+B+B+B+B+B+PA CA 29 recent reviews
TELUS3.492%$5218B-BBC+B-B-BC ON AB 9 recent reviews
Acanac3.111%$3413B-C+B-C-CB-ON NY QC 19 recent reviews
AT&T DSL Service3.102%$3810C+B-B-CCCMI TX GA IL CA 17 recent reviews
Frontier Communications2.982%$5312C+B-CCCC-NC MI PA IL NE WA OH WV 18 recent reviews
CenturyLink2.912%$5911C+C+C+CCC-ID AL NC UT VA FL IA NM WI MO CO AZ MN IN TX NV WA OR 33 recent reviews
Skybeam2.000%$534C-CD-D-D-DCO TX 5 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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