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Charts - The Good, The Bad and The Ugly - Issue #785 - 2015-03-23 03:31:49 EDT

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Silver Award
Bell Fibe
4.070%$8613BBA-BB--ON QC 11 recent reviews
Silver Award
Verizon FiOS
4.051%$9013BB+ABB+-MA NY TX VA NJ PA FL MD CA 47 recent reviews
Bronze Award
AT&T U-Verse
3.481%$10512B-BB+B-B-LA SC MS NC TN FL CT OH CA WI MI TX IN GA IL KY 32 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
CircleNet4.7414%$31B+AA+A+A+A7 recent reviews
Gold Award
Callcentric
4.563%$155A-A-AAAA-KS MD 11 recent reviews
Gold Award
voip.ms
4.552%$126A-A-AAA-ATN KS ON QC AB OH CA 16 recent reviews
Vestalink4.530%$91AAA-A-B+A+TX ME FL CA OH 4 recent reviews
ooma4.491%$122A-AAABAFL IL CA 4 recent reviews
VOIPO4.192%$137BA-A-B+A-A-CO NY PA 10 recent reviews
Vonage3.943%$277B+A-B+B+C+B+6 recent reviews
magicjack.com3.523%$35C-A-BB-C-A-FL 6 recent reviews

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
T-Mobile US4.181%$754B+A-B+B+B+A-FL PA 8 recent reviews
Verizon Wireless Broadband3.455%$746B-B+BC+B-CCA OH WA 6 recent reviews

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Silver Award
TekSavvy Cable
4.040%$5013B+BB+BB+B+BC ON QC 31 recent reviews
Bronze Award
Optimum Online
3.901%$506BB+B+B-BB+NY 12 recent reviews
Comcast Business Class3.8326%$938BA-A-BBC+CA 4 recent reviews
Silver Award
WOW Internet and Cable
3.800%$806B+B+BB-BBSC AL TN MI IN GA FL IL OH 27 recent reviews
Silver Award
Cox HSI
3.661%$566BBBB-BB-LA RI AZ OK AR VA FL NV CA 18 recent reviews
Silver Award
Time Warner Cable
3.641%$567BBBC+B-B-SC ID NC KS NY NE OH CA WI TX ME KY 51 recent reviews
Videotron3.632%$776BBA-B-B-C+QC 5 recent reviews
Bronze Award
Bright House Networks
3.570%$1045C+BBB-B-B-FL AL CA IN 16 recent reviews
RCN CABLE3.511%$888B-BBC+B-B-MA IL NY 4 recent reviews
Shaw3.431%$596B-BBC+C+C+BC AB 8 recent reviews
Wave Broadband3.373%$7410B-BB-B-C+C+CA WA 4 recent reviews
CableOne3.320%$654B-BB-C+C+CMO MS 4 recent reviews
Bronze Award
VMedia
3.300%$7419BB-C+C-C+B-ON QC 23 recent reviews
Bronze Award
Comcast
3.302%$657B-B-BCC+C+SC TN VA PA FL CT MD CA WV NH CO MA MI MN TX IN NJ GA IL OR WA 67 recent reviews
Bronze Award
Charter
3.171%$598C+B-B-CC+CLA AL NC CT CA MO MT MI MN GA OR 28 recent reviews
Rogers Hi-Speed3.082%$546C+B-BC-CC-ON 7 recent reviews
Suddenlink2.980%$759C+B-CCCC-LA AZ OK KS AR TX CA WV 15 recent reviews
Mediacom2.931%$708C+C+CC-CCIA MO AL NC IN IL 9 recent reviews
Distributel Cable2.750%$5716C+CCDD+C+ON 4 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
TekSavvy DSL
4.361%$448A-B+A-A-A-A-BC ON AB QC 23 recent reviews
Bronze Award
Verizon Online DSL
3.192%$4018B-C+B-C-C+B-VA PA MA MD NY CA 15 recent reviews
Windstream2.672%$5812CC+C-C-C-D+SC NC NY FL PA OH NM IA MO TX GA KY 16 recent reviews

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
MegaPath4.0320%$15427A-B+B+B+B+BCA 1 recent reviews
Speakeasy3.903%$8720B+B+B+BB+B-1 recent reviews
AT&T Southeast3.582%$4717B-BB+C+B-B4 recent reviews
Embarq Now CenturyLink3.552%$5510B-BBB-B-C+FL 4 recent reviews
AT&T Midwest3.523%$4217B-B-BC+B-B3 recent reviews
Cincinnati Bell3.462%$549BB-BCB-B-KY OH 7 recent reviews
AT&T Southwest3.442%$4419B-B-BCB-B1 recent reviews
AT&T (Business Services)3.4117%$15228C+B-BB-B-C+2 recent reviews
Bell Sympatico2.971%$479C+C+B-D+CCON QC 8 recent reviews
XO COMMUNICATIONS2.9123%$17044C+CC+C-CC-1 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
Start Communications
4.680%$5712AAAAAAON 32 recent reviews
ELECTRONICBOX4.420%$4612A-B+AA-A-AON QC 9 recent reviews
Gold Award
DSL EXTREME
4.072%$4111B+B+B+B+B+B+CA 12 recent reviews
Broadview Networks3.3134%$49849B-B-B-CB-C+PA NY 5 recent reviews
TELUS3.182%$5417C+C+B-CC+C+BC AB 13 recent reviews
Frontier Communications3.112%$5712C+B-C+CCCID NC NY PA CT OH WV MI MN IN IL WA 22 recent reviews
CenturyLink3.011%$6112C+C+C+CCCUT FL NE OH IA NM MO AZ CO MN IN NJ OR WA 19 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.