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Charts - The Good, The Bad and The Ugly - Issue #428 ©

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


FIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Verizon FIOS4.281%$6313BB+ABA-ADE MA NY TX IN VA NJ PA FL MD WA OR CA 142 recent reviews
AT&T U-Verse4.190%$9712B+BA-B+AMO MI TX GA CT IL CA OH 40 recent reviews

VOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Callcentric4.766%$81AAAAAA+TX IL 7 recent reviews
PHONE POWER4.580%$168B+AAA+AA-NY FL CA 11 recent reviews
Future Nine Corporation4.520%$510BAAAAA+4 recent reviews
VoicePulse4.431%$185B+AA-A-B+A-13 recent reviews
VBUZZER4.310%$21A-AAB+B-A+ON 4 recent reviews
callwithus4.270%$81BB+A-A-A-A5 recent reviews
AT&T CallVantage4.222%$307A-B+AA-BB+CA 17 recent reviews
VoiceStick4.160%$122C+B+AA-B+ACA 7 recent reviews
QuantumVoice4.115%$3018C+AAB+A-B+OH 4 recent reviews
Time Warner VOIP4.030%$5513B-A-AA-B-BNY CA 7 recent reviews
Comcast Digital Voice4.030%$3610C+A-AA-B-B+4 recent reviews
Vonage4.013%$267B+A-B+B+C+B+UT VA FL PA MD OH CA ON GA 65 recent reviews
magicjack.com3.860%$24C+AA-BCAMD 11 recent reviews
ViaTalk3.851%$178BA-BBB-BNY PA CA MI MN TX GA IL 68 recent reviews
Packet83.782%$297B-ABBC+B+ID CA TX GA 22 recent reviews
BroadVoice3.691%$193BA-BB-CBMA 5 recent reviews
Primus Talkbroadband3.640%$259BB+BB-CB+ON 5 recent reviews
SUNROCKET3.611%$209BB+BC+CB6 recent reviews
LINGO3.461%$229B-B+B-C+CBNJ 7 recent reviews
Verizon VoiceWing2.690%$2912CB-C+D+D+D+5 recent reviews

WIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Millenicom4.660%$495A+A+A-A-AA-TX VA CA 12 recent reviews
Sprint Mobile Broadband4.024%$565BA-B+B-B+B+FL CT MD CA OH WI MO CO MI TX GA IL 48 recent reviews
Alltel Axess3.840%$545B-A-BB+BBMI AR 14 recent reviews
Etheric Networks3.834%$1246B+A-B-B-BBCA 4 recent reviews
Verizon BroadbandAccess3.5613%$573B-BBC+B-BCA TX 7 recent reviews
Verizon Wireless Broadband3.506%$6012B-A-B+CC+C+VA CA TX 18 recent reviews
Digis3.424%$355B-B+C+CC+B-UT 5 recent reviews
Rogers Portable Internet3.290%$5018B+B+C+CC+DBC 4 recent reviews
Clearwire Wireless3.232%$404C+A-C+CCCFL WA 11 recent reviews
Sprint Broadband Direct3.212%$5112B-BC+C+CC+CO 5 recent reviews

CABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Bright House4.080%$625BBABB+A-FL CA 4 recent reviews
Earthlink Cable Modem Serv..3.990%$428B+B+A-B-BB+8 recent reviews
Optimum Online3.941%$436BB+A-B-BB+NJ CT NY 56 recent reviews
WOW Internet and Cable3.881%$627B+B+BBBBMI OH IN 12 recent reviews
Cogeco Cable3.812%$547BB+B+B-BBON 26 recent reviews
Insight Communications3.810%$486BB+BB-BBKY IN 18 recent reviews
Eastlink Cable3.760%$516B-B+A-B-BB4 recent reviews
RoadRunner Cable3.721%$517BBBB-BBSC AL NC KS NY IN TX ME HI FL PA CA OH 160 recent reviews
Bresnan Online3.703%$505BB+BB-BC+WY MT 8 recent reviews
Cox HSI3.681%$476BBBC+BBLA AZ OK KS AR VA GA FL CT NV CA 69 recent reviews
RCN CABLE3.550%$838B-BBC+B-BMA IL NY DC MD 17 recent reviews
Shaw3.531%$487B-B+BC+B-B-BC AB 17 recent reviews
Comcast Formerly ATT Broa..3.470%$479B-BBC+B-B-8 recent reviews
Metrocast Communications3.452%$569BB+BB-C+CNH CT 6 recent reviews
ProLog3.450%$4312BB+BC+C+C+PA 6 recent reviews
Northland Cable Television3.440%$577C+B+BC+C+C+TX 4 recent reviews
CableOne3.360%$594B-BB-C+C+CID MO MS TX 10 recent reviews
Comcast3.331%$547B-B-BCC+C+AL UT TN VA FL PA CT DC MD CA WV DE NM AZ NH CO MA MI MN VT IN TX NJ GA IL WA OR 261 recent reviews
Videotron3.321%$625C+BB+C+CCQC 15 recent reviews
Mediacom3.301%$558B-BB-CC+C+IA MO AL FL IL CA 32 recent reviews
wavebroadband3.293%$6510B-C+B-C+B-CWA 6 recent reviews
Charter Pipeline3.121%$528C+B-B-CC+CLA SC NC AL TN CA WI MO MI TX GA IL OR WA 78 recent reviews
Rogers Hi-Speed3.032%$477C+B-BD+CC-ON 41 recent reviews
Suddenlink2.980%$629C+B-CCCCLA MO NC AR WV TX 26 recent reviews
BroadStripe2.220%$66-B+B-FC-FFWA 6 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy Solutions Inc.4.811%$355AAAAA+A+BC ON AB QC 119 recent reviews
Speakeasy3.913%$8720B+B+B+BB+B-CA 14 recent reviews
AT&T Southeast3.672%$4718BBB+C+BBSC AL NC TN TX GA FL 67 recent reviews
Embarq3.662%$5510BBB+B-BB-MO NC IN TX VA NJ FL NV OH 35 recent reviews
AT&T Midwest3.643%$4117B-B-BB-B-BIL MI OH IN 50 recent reviews
Covad Communications3.649%$7813B+BBB-B-B-CA 12 recent reviews
Qwest.net3.583%$5014B-BBC+B-B-ID IA NM AZ CO MN OR WA 38 recent reviews
AT&T Southwest3.502%$4319B-B-B+C+B-BTX 30 recent reviews
Verizon Online DSL3.291%$4019B-B-B-C-C+B-RI NY VA FL PA MD OH CA WV MA VT IN ME NJ IL WA OR 148 recent reviews
Pacific Bell - SBC3.242%$4621C+C+BCC+B-CA 17 recent reviews
EarthLink3.221%$4828B-C+B-CB-C+FL CA OH 24 recent reviews
Windstream3.192%$4913C+B-C+CC+C+NC GA PA KY OH 31 recent reviews
Bell Sympatico2.701%$439CC+B-DC-C-ON QC 120 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
MegaPath4.1720%$15026A-B+A-B+B+B2 recent reviews
Cincinnati Bell3.813%$4012BBB+B-BB+OH 4 recent reviews
Global Crossing3.360%$6737B-B-BCC+B-1 recent reviews
Verizon west (ex GTE)3.294%$4724B-C+BC-B-B-1 recent reviews
America Online3.160%$4221C+C+B-C-C+C+1 recent reviews
XO COMMUNICATIONS3.0322%$15443B-CB-C-C+C3 recent reviews
MSN2.641%$4428CCCD+C-C-1 recent reviews

Regional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Atlantic Nexus4.700%$373AAAAAAGA 5 recent reviews
Velcom4.630%$274A-A-AAAAON 5 recent reviews
SONIC.NET4.582%$3711A-AAAAA-CA 16 recent reviews
DSL EXTREME4.342%$4410A-A-A-A-A-A-CA 32 recent reviews
CYBERONIC INTERNET COMMUNI..4.1117%$7116B+BA-BB+A-5 recent reviews
TDS4.083%$5524B+BA-B+B+B+WI MI 6 recent reviews
Speed Factory3.907%$657A-A-BBBB-GA 6 recent reviews
Look Communications3.890%$447B-B+A-BB+B-5 recent reviews
AT&T Yahoo3.742%$3310BBB+C+BB+MO MI KS TX CT IL CA OH 64 recent reviews
Acanac Inc.3.660%$207BB-B-C+BB+ON QC 25 recent reviews
AT&T DSL Service3.652%$3610BBB+C+B-BMS CA OH MO MI TX IN GA IL 61 recent reviews
Century Tel Internet, LLC3.532%$5013BB-BB-B-C+WI MO TX 16 recent reviews
TELUS3.502%$4519B-BBC+B-B-BC AB 17 recent reviews
FrontierNet Internet Access3.361%$4813B-B-BB-C+CNY WV 15 recent reviews
Cavalier Telephone3.294%$6629B-CB-CB-B-VA 8 recent reviews
Primus Telecommunications ..2.250%$4517C-D+D+DD+D+ON QC 10 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


Tuesday, 13-May
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