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Charts - The Good, The Bad and The Ugly - Issue #736 - 2014-04-14 03:32:22 EDT

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
Verizon FiOS
4.091%$8913BB+ABA--MA NY VA NJ PA FL MD CA 31 recent reviews
Silver Award
Bell Fibe
3.830%$8114B-BB+C+B--ON QC 12 recent reviews
Bronze Award
AT&T U-Verse
3.411%$10512B-BB+B-B--LA MS FL CT OH CA MO MI TX IN GA IL KY 36 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Callcentric4.603%$156A-AAAAA-KS FL 7 recent reviews
Anveo4.5110%$4717B+B+A+AA-A4 recent reviews
Gold Award
voip.ms
4.452%$126A-B+AA-A-AON TN QC PA AB CA 29 recent reviews
Future Nine Corporation4.404%$93B-AAAA-A4 recent reviews
ObiVoice4.280%$21A-A-A-B+BAFL TX 8 recent reviews
Silver Award
VOIPO
4.252%$138BA-A-B+A-A-CO NY 13 recent reviews
PHONE POWER4.082%$199B+B+B+B+B+B+ON 4 recent reviews
Vonage3.913%$277B+A-B+BC+B+FL 9 recent reviews
ViaTalk3.830%$179BA-BB-B-B4 recent reviews

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
WIND Mobile4.190%$362A-A-BBB+AON 7 recent reviews
T-Mobile US4.101%$744B+A-BBB+A-FL 6 recent reviews
Skybeam.net2.170%$5824CCDDDD-TX 5 recent reviews

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Silver Award
TekSavvy Cable
4.050%$5013A-BB+BB+A-BC ON QC 35 recent reviews
Comcast Business Class3.9223%$928BB+B+BB+BCA WA 5 recent reviews
Silver Award
Optimum Online
3.921%$506BB+B+B-BB+NJ CT NY 12 recent reviews
WOW Internet and Cable3.861%$776B+B+BB-BBGA FL AL MI IL OH 9 recent reviews
Silver Award
Bright House
3.750%$1015BB+B+BBB-FL AL IN 13 recent reviews
Silver Award
Time Warner Cable
3.671%$557BBBC+BBSC ID NC NY TX ME KY CA OH 49 recent reviews
Silver Award
Cox HSI
3.651%$556BBBB-BB-LA AZ KS VA FL NV CA 17 recent reviews
Armstrong Zoom Internet3.610%$719B-B+B+BC+CPA OH 6 recent reviews
Cogeco Cable3.532%$677BBBC+C+C+ON QC 14 recent reviews
Shaw3.501%$586B-BBC+B-B-BC ON AB 6 recent reviews
VMedia3.460%$6118BB+C+C+B-B-ON 15 recent reviews
CableOne3.340%$654B-BB-C+C+COK 6 recent reviews
Bronze Award
Comcast
3.322%$647B-B-BCB-C+TN VA FL PA CT DC MD CA NH CO MA MI MN TX IN ME GA NJ IL OR WA 75 recent reviews
Bronze Award
Charter
3.161%$598C+B-B-CC+CSC NC AL CT NE CA MO MA MI GA IL NV 28 recent reviews
Suddenlink3.050%$759C+B-C+CCCAZ OK AR TX CA WV 19 recent reviews
Rogers Hi-Speed3.052%$546C+B-BC-CC-ON 5 recent reviews
Mediacom2.921%$708C+C+CC-CCIA MO AL MN IN IL KY 15 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
TekSavvy DSL
4.241%$438A-B+A-A-A-A-BC ON AB QC 38 recent reviews
Windstream2.662%$5612CC+C-C-C-C-SC NC NY PA FL NE OH IA MO TX AR GA KY 24 recent reviews

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Speakeasy3.903%$8720B+B+B+BB+B-1 recent reviews
Cincinnati Bell3.662%$499BBB+C+B-BKY OH 2 recent reviews
AT&T Southeast3.592%$4717B-BB+C+B-BKY 6 recent reviews
AT&T Midwest3.523%$4217B-B-BC+B-B2 recent reviews
Embarq Now CenturyLink3.522%$5510B-BBB-B-C+FL 5 recent reviews
AT&T Southwest3.442%$4419B-B-BCB-B2 recent reviews
AT&T (Business Services)3.2716%$15027B-BB-C+CC1 recent reviews
EarthLink3.221%$4828B-C+B-CB-C+2 recent reviews
Verizon Online DSL3.192%$4018B-C+B-C-C+B-MA NY VA PA CA 10 recent reviews
America Online3.110%$4121C+C+B-C-C+C+1 recent reviews
Bell Sympatico2.981%$479C+B-B-D+CCON QC 7 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
Start Communications
4.870%$5412A+AA+A+A+A+ON 32 recent reviews
SONIC.NET4.612%$3910A-AAAAA-CA 6 recent reviews
Gold Award
ELECTRONICBOX
4.480%$4612A-B+AA-A-AON QC 51 recent reviews
DSL EXTREME4.072%$4111B+B+B+B+B+B+PA MA CA 9 recent reviews
TELUS3.562%$5217B-BBC+B-B-BC AB 9 recent reviews
AT&T DSL Service3.232%$3810C+B-B-CC+C+MS AR TX GA IL CA 11 recent reviews
Bronze Award
Acanac
3.091%$3813B-C+C+C-CB-ON QC 11 recent reviews
Frontier Communications3.051%$5413C+B-C+CCC-ID NC NY OH WV AZ IN IL WA OR 21 recent reviews
CenturyLink3.001%$6111C+C+C+CCCNC UT FL NE SD WI NM IA MO AZ CO MN AR IN NV OR WA 29 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.