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Charts - The Good, The Bad and The Ugly - Issue #764 - 2014-10-27 03:31:55 EDT

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Bell Fibe4.070%$8614B+BA-BB--ON QC 5 recent reviews
Gold Award
Verizon FiOS
4.061%$9013BB+ABB+-MA NY TX VA NJ FL PA MD CA 44 recent reviews
Bronze Award
AT&T U-Verse
3.471%$10412B-BB+B-B--LA MS NC TN FL CT OH CA WI MO MI TX IN GA KY IL 46 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
voip.ms
4.532%$126A-A-AAA-ATN QC OH CA ON AB 20 recent reviews
Silver Award
Callcentric
4.493%$155A-A-AA-A-A-BC KS 15 recent reviews
Anveo4.2913%$3313B+A-A-ABA-ON CA 10 recent reviews
Gold Award
VOIPO
4.282%$137B+A-A-B+A-A-CO NY TX PA 16 recent reviews
PHONE POWER4.142%$189B+A-B+B+B+B+ON 5 recent reviews
Vonage3.933%$277B+A-B+B+C+B+FL 6 recent reviews

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
T-Mobile US4.221%$734B+A-B+B+A-A-FL PA 9 recent reviews
Millenicom3.973%$645B+AB+BBB4 recent reviews
Bronze Award
WIND Mobile
3.940%$392BB+BB-B+AON 15 recent reviews
Verizon Wireless Broadband3.546%$726BB+BC+B-CMI OH WA 4 recent reviews

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Silver Award
TekSavvy Cable
3.960%$5013B+BBBB+B+BC ON QC 33 recent reviews
Optimum Online3.911%$506BB+B+B-BB+NJ CT NY 4 recent reviews
Bronze Award
WOW Internet and Cable
3.901%$776B+B+BBBBSC AL MI GA FL IL OH 15 recent reviews
Silver Award
Time Warner Cable
3.661%$567BBBC+BBSC ID WI NC NY TX ME KY OH CA 33 recent reviews
Silver Award
Cox HSI
3.651%$556BBBB-BB-LA RI AZ KS OK AR VA FL CT NV CA 21 recent reviews
Videotron3.582%$776B-BA-B-B-C+QC 4 recent reviews
Bright House3.510%$1025B-BBB-B-C+FL CA IN 8 recent reviews
RCN CABLE3.511%$898B-BBC+B-B-MA IL NY 6 recent reviews
Cogeco Cable3.502%$687BBBC+B-C+ON QC 11 recent reviews
CableOne3.340%$654B-BB-C+C+CMO MS 6 recent reviews
Bronze Award
Comcast
3.322%$657B-B-BCB-C+SC TN VA FL PA CT DC MD CA WV NH CO MA MI MN IN TX ME GA NJ IL OR WA 83 recent reviews
Wave Broadband3.235%$7410C+B-C+C+C+CWA CA 4 recent reviews
Bronze Award
VMedia
3.180%$7020B-C+C+CC+B-ON 23 recent reviews
Bronze Award
Charter
3.141%$598C+B-B-CC+CSC NC AL CA MO MT MI MN GA IL NV WA OR 32 recent reviews
Rogers Hi-Speed3.012%$546C+B-BC-CC-ON 7 recent reviews
Mediacom2.921%$708C+C+CC-CCIA MO AL NC IN IL 26 recent reviews
Suddenlink2.770%$759C+B-C-C-C-C-NM LA AZ OK KS AR TX CA WV 18 recent reviews
Distributel Cable2.490%$5718C+C-C-DC-C-ON 4 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
TekSavvy DSL
4.341%$448A-B+A-A-A-A-BC ON AB QC 34 recent reviews
Verizon Online DSL3.192%$4018B-C+B-C-C+B-MA NY VA PA CA 11 recent reviews
Windstream2.732%$5712CC+CC-C-C-IA NM MO NC NY AR TX GA FL PA KY 16 recent reviews

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Cincinnati Bell3.682%$519BBBC+BBKY OH 2 recent reviews
Covad Communications3.6510%$8213BBBB-B-B-2 recent reviews
AT&T Southeast3.592%$4717B-BB+C+B-B6 recent reviews
Embarq Now CenturyLink3.522%$5510B-BBB-B-C+FL 3 recent reviews
AT&T Southwest3.442%$4419B-B-BCB-B1 recent reviews
AT&T (Business Services)3.3817%$15529B-BBC+C+C+1 recent reviews
EarthLink3.221%$4828B-C+B-CB-C+1 recent reviews
Bell Sympatico2.961%$479C+C+B-D+CCON QC 7 recent reviews
XO COMMUNICATIONS2.9424%$17044C+CC+C-C+C-1 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5
Biz
%
Avg
$mth
Day
Wait
123456Reviews from
Gold Award
Start Communications
4.790%$5612AAAAA+AON 27 recent reviews
SONIC.NET4.592%$3910A-AAAAA-CA 5 recent reviews
Gold Award
ELECTRONICBOX
4.410%$4612A-B+AA-A-AON QC 21 recent reviews
Gold Award
DSL EXTREME
4.132%$4111B+B+B+B+B+B+PA CA 21 recent reviews
TELUS3.522%$5317B-BBC+B-B-BC AB 9 recent reviews
AT&T DSL Service3.222%$3810C+B-B-CC+C+MS AR TX GA IL CA 7 recent reviews
Frontier Communications3.012%$5612C+B-C+CCCID NC MS NY PA OH WV AZ MI MN IN IL WA OR 25 recent reviews
Acanac3.001%$3913B-C+C+C-C-C+ON QC 15 recent reviews
CenturyLink2.971%$6112C+C+C+CCCUT FL NE NM IA MO CO AZ MN AR IN NJ OR WA 37 recent reviews
Fairpoint Communications2.940%$7210C+CB-CC-C+NH 5 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.