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Charts - The Good, The Bad and The Ugly - Issue #623 ©

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


fiber.jpgFIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Frontier FiOS4.200%$874B+A-A-BA--WA OR 4 recent reviews
Bell Fibe4.180%$668B+B+AB-B+-ON QC 8 recent reviews
Verizon FiOS		4.131%$8513BA-ABA--MA NY TX VA NJ PA MD CA 76 recent reviews
AT&T U-Verse		3.320%$11212B-BB+B-B--LA AL NC TN FL CT CA OH MO MI TX IN GA KY IL 66 recent reviews

voip.jpgVOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Callcentric		4.674%$166AAAAAAON NY TX CA 16 recent reviews
ooma4.592%$83A-AAAA-ACA 6 recent reviews
callwithus4.540%$71BAAAAA5 recent reviews
voip.ms		4.481%$117A-A-AA-A-AMI ON NY TX QC OR CA 29 recent reviews
Future Nine Corporation4.364%$103B-AAAA-A-8 recent reviews
Google Voice4.328%$21A-A-A-AC+ACA 5 recent reviews
VOIPo		4.292%$118BAA-B+A-A-IN GA PA IL CA 24 recent reviews
PHONE POWER		4.222%$169B+A-B+B+B+B+NY TX IL CA OH 13 recent reviews
VoicePulse4.161%$185B+A-B+B+B+A-6 recent reviews
Vonage		3.913%$277B+A-B+B+C+B+FL CA 11 recent reviews
QuantumVoice3.894%$2816D+A-AB+B+B+4 recent reviews
ViaTalk3.840%$179BA-BBB-B7 recent reviews
magicjack.com		3.640%$25C-A-BB-CA-ON FL 13 recent reviews

wireless.jpgWIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
WAVEDIRECT4.310%$58-A-A-A-A-B+B+ON 4 recent reviews
Sprint Mobile Broadband3.855%$564BA-B+B-BBCA 6 recent reviews
T-Mobile US3.851%$712BB+BB-B-B+AZ IL CA WA 10 recent reviews
Millenicom3.852%$616B+B+BB-BBTN TX 9 recent reviews
Verizon Wireless Broadband3.637%$646BA-BC+B-C+OK VA FL CA MT TX 10 recent reviews
Clearwire Wireless		3.152%$454C+A-CCCCNY TX FL IL CA 19 recent reviews
Clear Wireless2.622%$482CBD+D+D+D+MO NY TX GA FL IL OR CA 18 recent reviews
Skybeam.net1.870%$5930C-C-D-FD-D-CO TX 11 recent reviews

cable.jpgCABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
WOW Internet and Cable3.890%$676B+B+B+B-BBIL MI OH 9 recent reviews
TekSavvy Cable		3.870%$4713B+B-BBBB+BC ON QC 66 recent reviews
Distributel Cable3.840%$5112A-AB+C+B-B-ON 5 recent reviews
Optimum Online		3.831%$486BB+B+B-BB+NJ CT NY 29 recent reviews
Cox HSI		3.701%$536BB+BB-BBAZ OK KS AR VA FL CA 31 recent reviews
Insight Communications3.670%$526BB+BB-BB-KY IN 6 recent reviews
RoadRunner Cable		3.641%$547BBBC+B-B-WI MO NC NY TX HI FL CA OH 61 recent reviews
Armstrong Zoom Internet3.630%$6610BA-B-B-B-B-PA OH 6 recent reviews
Cogeco Cable		3.622%$647BB+B+B-B-C+ON 14 recent reviews
RCN CABLE3.571%$888BBBC+B-BMA IL MD 6 recent reviews
Shaw3.551%$556B-B+BC+B-B-BC AB 5 recent reviews
Videotron3.512%$776B-BA-C+B-CQC 8 recent reviews
Bright House3.461%$945B-B+B-C+B-C+FL 4 recent reviews
Comcast		3.311%$617B-B-BCC+C+LA AL TN UT VA PA FL CT MD CA NM WI MO CO MA MI IN TX GA NJ IL WA OR 117 recent reviews
Cablevision3.316%$728B-B-B-CC+C+NJ NY 4 recent reviews
CableOne3.260%$634B-BB-C+C+CTX 5 recent reviews
Charter		3.211%$588C+B-B-CC+C+SC AL NC TN VA CT CA WI MO MI MN TX GA NV 49 recent reviews
Time Warner Cable3.213%$8410B-B-C+C+C+C+SC NC NY TX ME CA OH 20 recent reviews
Rogers Hi-Speed3.072%$536C+B-BC-CC-ON 13 recent reviews
Mediacom2.961%$668C+C+C+C-CCIA MO AL MN GA IL 18 recent reviews
Suddenlink2.870%$679CB-C-CCC-LA AZ OK CA WV TX 26 recent reviews

isp.jpgNational ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy DSL		4.431%$407A-A-A-A-A-A-ON QC 54 recent reviews
AT&T Southeast		3.592%$4717B-BB+C+B-BFL AL 11 recent reviews
Embarq Now CenturyLink		3.562%$5510B-BBB-B-C+MO FL NC 12 recent reviews
Verizon Online DSL		3.192%$4018B-C+B-C-C+B-MA NY TX VA NJ PA MD DC CA 26 recent reviews
Bell Sympatico2.921%$469C+C+B-D+CCON QC 17 recent reviews
Windstream2.822%$5112CC+CCCC-IA MO NC OK AR TX GA PA FL KY OH 32 recent reviews

isp.jpgNational ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
MegaPath4.0720%$15426A-B+B+B+B+BNY CA TX 3 recent reviews
Speakeasy3.893%$8720B+B+B+BB+B-MD NY CA 3 recent reviews
Covad Communications3.679%$8213BBBB-BB-CA 1 recent reviews
Cincinnati Bell3.562%$4310BBBC+B-B-OH 2 recent reviews
AT&T Midwest3.513%$4117B-B-BC+B-BIL 5 recent reviews
AT&T Southwest3.452%$4419B-B-BCB-B5 recent reviews
AT&T (Business Services)3.3815%$15228BB-BC+B-C+1 recent reviews
Verizon west (ex GTE)3.264%$4724B-C+BC-B-B-1 recent reviews
Pacific Bell - SBC3.232%$4621C+C+BCC+B-CA 1 recent reviews
EarthLink3.221%$4828B-C+B-CB-C+CA 3 recent reviews
XO COMMUNICATIONS2.9424%$17044C+CC+C-C+C-NY OH CA 3 recent reviews
MSN2.641%$4428CCCD+C-C-1 recent reviews

isp.jpgRegional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
ELECTRONICBOX		4.701%$468AA-AAAAON QC 31 recent reviews
SONIC.NET		4.592%$3910A-AAAAACA 21 recent reviews
SureWest Internet4.351%$7313B+A-AB+AB+KS 5 recent reviews
DSL EXTREME		4.052%$4111B+B+B+BB+B+NY CA 24 recent reviews
AT&T Yahoo3.672%$3410B-BB+C+B-BCA 5 recent reviews
TELUS3.472%$5017B-BBCB-B-BC AB 6 recent reviews
AT&T DSL Service		3.212%$3710C+B-B-CC+C+SC LA NC OK CA WI MO MI TX IN GA IL 23 recent reviews
Acanac		3.131%$2711B-C+C+C-C+B-ON QC 31 recent reviews
CenturyLink2.962%$5712C+C+C+CCC-AL NC KS UT FL OH IA NM MO AZ CO MN TX NV WA 59 recent reviews
Frontier Communications2.691%$5313CC+CCC-D+NC NY FL CA OH WV AZ MI IN IL WA OR 28 recent reviews
Clearwire2.653%$492C+B-D+D+C-DCA 6 recent reviews
ikTel Networks2.260%$3722CC+D+D-D-C-ON 8 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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