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Charts - The Good, The Bad and The Ugly - Issue #519 ©

Compiled weekly from ISP reviews received.
Companies are ordered by descending overall score. Regional ISPs that have not received sufficient reviews are not included. Reviews are weighted such that old reviews count for less. Click on any blue links for more detail.


FIBER TO THE HOME Providers
1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
Verizon FIOS4.261%$7713B+A-ABA-B+RI MA NY TX VA NJ PA FL MD OR WA CA 82 recent reviews
AT&T U-Verse3.751%$11213BBB+BB+CSC AL NC OK TN FL CT OH CA WI MO MI TX IN AR GA IL NV 76 recent reviews

VOICE OVER IP Providers
1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
ooma4.690%$81A-A+AA+A-ANY GA CA 8 recent reviews
Callcentric4.684%$153AAAAAA-NC NY QC FL PA OH CA WI IL 34 recent reviews
VOIPo4.643%$127B+AAAAANC AL NY VA FL WI CO TX GA NJ IL 32 recent reviews
callwithus4.540%$71BAA-A-AA+5 recent reviews
Future Nine Corporation4.522%$93BAA+AA-ANY TX PA CA 17 recent reviews
PHONE POWER4.481%$158A-A-A-AAAMA TN NY NJ PA WA CA 23 recent reviews
voip.ms4.382%$113A-AA-A-B+AON QC CA 18 recent reviews
VoicePulse4.271%$185B+A-A-A-B+A-FL 6 recent reviews
Vonage3.973%$277B+A-B+B+C+B+TN NY CA CO GA IL 28 recent reviews
ViaTalk3.860%$179BA-B+BB-B+TX NJ GA PA IL 18 recent reviews
Packet83.742%$307B-A-BBC+BGA 6 recent reviews
magicjack.com3.710%$25CA-BBC-ANY FL CA 10 recent reviews
LINGO3.411%$229B-B+B-C+CB-4 recent reviews

WIRELESS Providers
1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
T-Mobile US4.263%$642B+A-B+A-A-B+TX CA 9 recent reviews
Sprint Mobile Broadband3.935%$554B+A-B+B-B+B+NC NJ CA OR 7 recent reviews
Millenicom3.790%$595B+AB-B-B-BVA MI CA 5 recent reviews
Verizon Wireless Broadband3.578%$629C+B+BB-B-C+NC TX FL IL CA 11 recent reviews
Cricket Broadband3.485%$412BA-CCB-C+AZ PA IL OH 7 recent reviews
Clearwire Wireless3.471%$415B-A-C+C+CB-NC TX GA IL OR WA 29 recent reviews
Roadstar Wireless2.4014%$8210B-BFD+DD-VA 4 recent reviews

CABLE Internet Providers
1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
WOW Internet and Cable4.130%$657A-B+B+BB+B+MI 5 recent reviews
Midcontinent Communications4.133%$579B+A-A-B+B+B+ND 4 recent reviews
Comcast Workplace4.0224%$979BB+A-BB+B+MN 6 recent reviews
Insight Communications3.820%$496BB+B+B-BBKY 5 recent reviews
Optimum Online3.811%$466BB+B+B-B-B+NJ CT NY 35 recent reviews
RoadRunner Cable3.711%$527BBBB-BBWI NC NY TX FL OH CA 62 recent reviews
Cox HSI3.691%$516BB+BB-BB-LA AZ KS OK VA GA FL NV OH CA 55 recent reviews
Shaw3.691%$486BB+BB-B-B-BC MB AB 8 recent reviews
New Wave Communications3.630%$679B-BBB-B+B-MO 4 recent reviews
RCN CABLE3.501%$868B-BBC+B-B-PA MA IL NY 11 recent reviews
Comcast Formerly ATT Broa..3.440%$489B-BBCB-B-WA 6 recent reviews
CableOne3.440%$594B-BB-C+B-C+ID MO 7 recent reviews
Knology3.422%$828B-BB-C+B-C+GA 6 recent reviews
Comcast3.371%$587B-B-BCB-C+SC AL MS UT TN NY VA FL PA CT DC MD CA NM NH CO MA MI MN IN TX GA NJ IL OR WA 173 recent reviews
Videotron3.371%$686B-BB+C+C+C+QC 6 recent reviews
Cogeco Cable3.342%$597B-B-BC+C+CON 17 recent reviews
Bright House3.253%$854B-BB-CC+CFL MI 10 recent reviews
Time Warner Cable3.123%$7714B-B-C+CCCME NC NY OH CA TX 12 recent reviews
Metrocast Communications3.113%$678B-B-C+C+CCCT MD 4 recent reviews
Charter Pipeline3.101%$558C+B-C+CCCSC NC AL TN CA WI MO MA MN TX GA 53 recent reviews
Rogers Hi-Speed3.101%$486C+B-BC-CCON 19 recent reviews
Mediacom3.081%$618C+B-C+CCCIA MO AL MN IL 28 recent reviews
Suddenlink2.950%$659C+B-CCCC-LA NC AR TX CA WV 23 recent reviews
Bresnan Online2.762%$619BB-C-D+D+D+CO WY MT 16 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
TekSavvy Solutions Inc.4.590%$387A-A-AAAABC ON QC 66 recent reviews
Embarq Now CenturyLink3.733%$5410BBB+BBB-MO NC TN TX IN VA FL NV WA 18 recent reviews
AT&T Southeast3.612%$4717B-BB+C+B-BLA SC MS NC AL TN GA FL 49 recent reviews
AT&T Midwest3.563%$4117B-B-BC+B-BMO MI IL 15 recent reviews
Qwest.net3.503%$4913B-B-BC+B-B-ID IA CO UT OR 17 recent reviews
AT&T Southwest3.462%$4419B-B-BCB-BTX 18 recent reviews
Windstream3.433%$4912B-B-B-B-B-B-NC AL TX AR GA NE KY OH 19 recent reviews
EarthLink3.241%$4828B-C+B-CB-C+NY TX NJ IL CA 13 recent reviews
Verizon Online DSL3.222%$4018B-C+B-C-C+B-NC NY VA PA FL MD OH CA WV MA IN NJ OR WA 64 recent reviews
Bell Sympatico3.021%$449C+B-BD+CCON QC 14 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
MegaPath4.1420%$15126A-B+A-B+B+B1 recent reviews
Speakeasy3.913%$8720B+B+B+BB+B-PA NY CA 8 recent reviews
Cincinnati Bell3.713%$4010BBB+B-B-B2 recent reviews
Covad Communications3.609%$7813BBBB-B-B-CA 3 recent reviews
Juno Express3.590%$4920BB+B-B-B-C+1 recent reviews
Pacific Bell - SBC3.232%$4621C+C+BCC+B-CA 1 recent reviews
AT&T (Business Services)3.1216%$14429B-B-C+CCC1 recent reviews
XO COMMUNICATIONS3.0123%$15643C+CB-C-C+CCA 2 recent reviews

Regional ISPs - (with sufficient recent reviews)
1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money
NameAvg
/5		Biz
%		Avg
$mth		Day
Wait		123456Reviews from
SONIC.NET4.592%$3710A-AAAAA-CA 17 recent reviews
Cobalt Broadband Corp.4.337%$503AA-A-A-A-A-TX 7 recent reviews
DSL EXTREME4.232%$4210B+A-A-B+B+A-IL CA 33 recent reviews
Acanac3.742%$2110BBBB-BB+ON QC 10 recent reviews
AT&T Yahoo3.712%$3410B-BB+C+BBTX IN CT IL CA OH 18 recent reviews
TELUS3.512%$4617BB-BCB-B-BC AB 12 recent reviews
AT&T DSL Service3.482%$3710B-BBC+B-B-SC AL NC TN FL OH CA MI TX IN GA IL 39 recent reviews
CenturyLink3.442%$5112B-BBB-B-C+MO AL AR VA FL OR 17 recent reviews
Execulink Telecom3.170%$499C+B-B-B-C+C-ON 5 recent reviews
FrontierNet Internet Access3.032%$5013C+C+C+C+CC-PA NY CA WV 7 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.


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