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Note: This section is out of date and no longer maintained.
It is retained for the value of any residual information contained in it.
SLAService Level Agreement. This describes in general the minimum quality of service the provider is committed to provide in return for your bucks. In an SLA should be something about the CIR, as well as passages on response time in case of problems, and other details basically telling you what minimum you are agreeing to accept. If you don't have an SLA that you can find, then unfortunately, the minimum service level you must accept is pretty near zero. (best-effort service).
With the number of parties involved in a DSL installation, it is unlikely an SLA will cover all of them, and each will certainly be covering their own back for problems they might say originate from one of the other companies.
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