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Instant Message BHNtechXpert

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BHNtechXpert

Avatar:
Joined:2006-02-16
(9th year!)
email:Not public.
Membership:Premium
+VIP BHN Forums Manager
Kudos:148
Location:Saint Petersburg, FL
Posts:39198
Last seen:2014-10-22 01:21:54
Visits:3106
Profilemy age:
Way Old!

my computer:
Asus M4A88TD-V EVO/USB3
Kingston HyperX 8GB DDR3
AMD Phenom II X6 1090T Black Edition Thuban 3.2 GHz CPU
EVGA GeForce GTS450
Seagate Momentus XT 500
Hitachi Deskstar 3.5-Inch 2TB x 2
LG W2340V - 23" Widescreen Flat-Panel LCD Monitor x 2
------------------
2 x Shuttle KPC48's
Intel® Core™2 Duo Processor E7600
2gb Memory
------------------
Shuttle SG41J4 XPC
Intel® Core™2 Duo Processor E7600
4gb Memory
-------------------
Synology DS209+II
2 x Hitachi 2TB Drives
1 x Western Digital 2TB Drive

Synology DS212
2 x Seagate 2TB Drives
1 x Western Digital 2TB Drive

My Network:
Asus RT-AC66U -AC 1750 Gigabit Router
Asus RTN56U Router (Padvan FW)
Sony NSZ-GS7 DVD/Google TV
Logitech Revue Google TV
3 x Roku 2 XD Streamer
Apple TV Media Streamer
WDLIVE Plus Media Streamer
TiVo Premier XL
6 x Netgear Nano 200/500 Homeplug modules

My Mobile Devices:
Apple iPad Series 3
Kindle Fire
Motorola Droid X
Galaxy S3

My IP Security Devices:
1 x Foscam FI8910E POE Cameras
1 x Foscam FI8905E POE Cameras
12 x Dahua 1.3 Megapixel 720P ONVIF 3.6mm 1/3" Aptina CMOS IP66 20m IR Bullet IP Camera: 12v PoE ICR H.264
4 x TRENDnet TPE-S44 POE Switches
Blue Iris Camera Management Software

I work in the industry:
33 Years in the technology business with extensive experience in computing, satellite to cable and broadband management.

I work in the broadband industry:
Forums Manager
Bright House Networks

Profile
My home connection
Setup:
Roadrunner Lightning

Speed down/up:
90/10 mbps

ISP:
Bright House Networks

Kudos Received

  • BHNtechXpert pushed the right buttons, and pulled all the right levers to get our business class service back up and running properly. BHNtechXpert is an awesome resource! . cliffacc See Profile, 29 days
  • I was ready to give up on my personally owned security cameras working away from home. Thanks for the help getting them working! . bsargent See Profile, 55 days
  • Resolved my DVR issue without the need to swap it out. Thank you!. Narnian See Profile, 67 days
  • BHNtechXpert is the real thing!!! After a terrible experience during ECHOS install, this gentleman fixed the problem by getting the right people to come to my house. Thank you very much. Priceless !!!. darthkirk See Profile, 68 days
  • You doubtless saved me many frustrating hours with BH, dealing with the expired BHTV certificate. I have a complex system (5 IP#s, , a separate BHTV modem, etc.). BH has generally been great - though time consuming. You helped cut to the chase. studio8h See Profile, 73 days
  • Gary has helped me with numerous issues that would have been frustrating to resolve otherwise. twalls See Profile, 75 days
  • Awesome at getting my issues taken care of quick! Thanks Gary!. jsm7483 See Profile, 76 days
  • Extremely knowledgeable, and goal-oriented to fix your issue whether or not it involves BH services; it truly feels like he takes your concerns as seriously as you do, which you don't see enough of. Caladbolg87 See Profile, 83 days
  • Here is a valuable and fantastic asset for BHN! One who helps customers quickly and responds almost instantly. He immediately knew a fix for my problem and instituted the fix with follow-up instructions. Clowed1 See Profile, 84 days
  • Very clear communication and very knowledgeable. Thank you!. simba1994 See Profile, 95 days
  • Wish TWC has better support. OpTiC See Profile, 104 days
  • Thank you very much for your continued support until our issue was resolved. We were very frustrated (I'm sure you were too), but in the end it was resolved. You are an extreme asset to the Bright House Network. wayouts See Profile, 104 days
  • Thank you for all of your help troubleshooting issues with my service. . cyberfreak See Profile, 117 days
  • Hay thanks for all your help. phatfawzi See Profile, 120 days
  • Helped me solve an issue two different BHN techs couldn't!!. elwoodcable See Profile, 128 days
  • Fixed a problem with tuning adapter that I could not get fixed on phone support and did it quickly and after normal business hours. Awesome!. BaconChamp See Profile, 137 days
  • Thank you for all of your help resovling our Wifi/Router issues. lc80 See Profile, 141 days
  • Always helpful ready to fix the problem or go the extra mile to get the job done. Excellent Job! . SunnyFL See Profile, 206 days
  • Gary always has a solution to any problem and he is quick to resolve them. He is truly an asset to BHN and we are very lucky to have him at our disposal. Gary, you have my gratitude and respect. Thank you for everything you do for all of us! :). ferdeenand See Profile, 207 days
  • Although I am brand spanking new to this thread, I have read over many of your posts. You are very helpful to all concerned about their BHN tech issues. I am in the Melbourne area, trying to upgrade to a home networking status. HsainsVic See Profile, 213 days
  • Gary worked with me over a two week period getting my new Tivo roamio connected and working with all the brighthouse channels. He had a crew come to my house to find out why things weren't working properly. hacklert See Profile, 223 days
  • Answers pleas for help very quickly and tries hard to resolve your issue. Glad I found this site. rawrock64 See Profile, 235 days
  • Easiest tech service. Gary is very informative and patient. Has really helped as I build my new home network. He's a great asset to Bright House Networks. . Missers See Profile, 242 days
  • Wow! Fixed TiVo tuning problem Local support hasn been able to fix for YEARS!. sgtstadanko6 See Profile, 243 days
  • (link) That you for the prompt replies. I know that as a rep for BHN you receive alot of unflattering comments/attacks but your replies are courteous and calm. Just thought I'd pass my opinion on to you and say "Thank You" ... DeadSurvivor See Profile, 246 days
  • Great support. I really like this method of tech support/assistance. Much better than calling the support line and spending endless hours trying to explain your problem with no resolution. chuckwil See Profile, 253 days
  • I will never call tech again... After hours of runaround with call in support, Gary answered my questions in 2 minutes. And the best part? He never asked me to reboot my modem!. Mosalar See Profile, 254 days
  • You are the Man, no red tape, no bs questions from sleepy rep on a phone, most definitively best way to solve a problem :). DingoPD See Profile, 257 days
  • For helping so quickly even though we didn't find a solution, Thank you. Norr1099 See Profile, 261 days
  • I just want to thank you for your quick response to my issue when I felt like I had nowhere else to go to get help. I really appreciate the time you took to help me get my problem fixed. Thank you again very much. Dissembled See Profile, 262 days
  • First time using the forums and BHNtechXpert was quick to jump in and help me out with my DA issue. That is the kind of quality customer service that is almost unheard of these days. Thanks again Gary!. CAlleman See Profile, 271 days
  • BHNtechXpert Has upgraded me to Lightning 90 with out any problems it went smoothly. I think BHNtechXpert deserves a raise for the amount of work he does for all of us BHN customers on the online forums, he is truly a blessing. Guide_Tim See Profile, 280 days
  • Gary is very helpful and understanding. He has solved my issue i was having at no time. . Oleg See Profile, 290 days
  • When no one seemed to be paying attention to my problems, he did, and fast. And got the right people involved to quickly get the 2 issues resolved. And I'm a first-timer. alanpo See Profile, 310 days
  • First time using this forum and BHNtechXpert has been much help!!!! This is great and I am very pleased I discovered it! A very valuable tool!!!!. NK See Profile, 325 days
  • Thanks for all your amazing help. Best way to get Bright House support in my opinion. wcwman18 See Profile, 336 days
  • I have never received this level of support from BH before. I feel BHNtechXpert has completely gone above and beyond and will continue to do so! Thank you!. CiscoFreak See Profile, 338 days
  • Gary is a wonderful help to clear up or fix issues that any service is bound to have. He just cannot handle cold weather. :). Boilermaker See Profile, 344 days
  • Wish Verizon had this type of support, Very prompt and helpful!. guppy_fish See Profile, 350 days
  • This guy works magic... Yes, MAGIC! Not only does he know what he is talking about, but he cares about his customers as well. weaseled386 See Profile, 351 days
  • Excellent, super quick customer service and very knowledgeable. Thanks again!. ianegon007 See Profile, 357 days
  • very impressed. a real asset to BHN and CFL. jwb1977 See Profile, 362 days
  • Gary rules!. MikeSpears See Profile, 1 year
  • BHNtechXpert went above and beyond looking into my situation after hours and in an efficient and complete manner. Thanks so much for looking into the conflicting information I was getting about my signals. Much appreciated! . Mr Steveo See Profile, 1 year
  • Bravo! Thank you so very much. You did what nobody else could :) Big Hugz!. tamarexxe See Profile, 1 year
  • Excellent service. Arranged for a technician to come and install lightning. Great service. Thanks so much . ginstwin See Profile, 1 year
  • Excellent assistance - on top of the problem immediately, techs out to the house super fast (who were also fantastic). Great service. A pleasure to be in contact with. ally84 See Profile, 1 year
  • I don't think I've ever received better assistance from anywhere else. Timely and direct, and he showed me how to help myself instead of relying on BH support. He needs to be my neighbor. stumpy See Profile, 1.1 years
  • One Question - Is There An Answer You Don't Kbow?. Swindle See Profile, 1.1 years
  • Thank you for helping with BHTV on my pc. 2 THUMBS UP! . SunnyFL See Profile, 1.1 years
  • Kudos! From the complex (bridge mode modems) to the simple (upgrade to 90/10), always quick, knowledgeable, and a pro. . Bear1y See Profile, 1.1 years
  • Thank you. With your help, my connection is now stellar. The replacement modem and fixes to the line to my house did wonders. Kudos to you, the techs and contractors that laid the new lines. Boilermaker See Profile, 1.1 years
  • Gary is the Gift that keeps on giving. Thanks again the help with my DVR. A++ Highly recommend. ;). SunnyFL See Profile, 1.1 years
  • Keep fighting the good fight in regards to the CBS negotiations. Swindle See Profile, 1.2 years
  • I appreciate Gary correcting a problem with my landline Phones. He was easy to interact with and quickly solved the problem. A BIG THANK YOU!. dmichael See Profile, 1.2 years
  • Really appreciate Gary working his magic and quickly resolving some lingering issues with my internet connection and cable box. Buhntz See Profile, 1.2 years
  • Thanks !. patelc See Profile, 1.2 years
  • I would like to thank Gary for his patience , and working very hard to get my cable card and Tuning Adapter working properly. I now get all the channels that I should get. I'm very happy and very thankful. Guide_Tim See Profile, 1.3 years
  • Smooth operator! Thanks Gary!! Best online support i've experience every. Quick, painless and solved my issue on first try. Riker See Profile, 1.3 years
  • Thanks Gary and the BH field team Pete and Hector. OviedoJoe See Profile, 1.3 years
  • Gary is THE MAN! Dedication and support above and beyond the call of duty. SparkyinCFL See Profile, 1.3 years
  • Interacting with Gary was a real pleasure! It is customer service above all! He was able to answer quickly my question, act upon and made the necessary changes in record times (especially weekend time!) Thank you again for your help!. jbaude See Profile, 1.3 years
  • Solved a problem for me on a Sunday night, you da man!. pcdebb See Profile, 1.3 years
  • I posted to this forum in frustration because my modem was resetting several times a day. 7 visits from our local techs didn't fix the issue. cloudchaser See Profile, 1.3 years
  • This guy is amazing with his persistence of helping BrightHouse customers. If BHN technicians were all like this guy they would take over everything. Again, Thank you. AccountInfo See Profile, 1.3 years
  • Fixed my modem at almost midnight on Saturday during Memorial Day weekend! THANKS!. astyanax9 See Profile, 1.4 years
  • This guy was amazingly persistent and fixed a wifi problem that could not be resolved through 15 hours of phone support and two technicians coming to the house. mgd377 See Profile, 1.4 years
  • Gary was very prompt and professional. Pleasure to work with. . Silent1886 See Profile, 1.4 years
  • Thanks for the quick reply and offer to help. Having a high level BHN Staffer available for interactive help really makes for a positive BHN customer experience. Mr Steveo See Profile, 1.4 years
  • For helping out with a Bright House issue that I had problems getting resolved locally. And for the courtesy follow up. Thanks Again. Good Job! A+ . SunnyFL See Profile, 1.4 years
  • Hey Gary, thought I'd return the Kudos as well, you truly show dedication to customers, many don't realize you work and help others even outside of your work hours which is very credible. Bulls729 See Profile, 1.4 years
  • Kudos to you Gary for your excellent customer service. It's refreshing to be able to interact directly with someone with your knowledge and experience. Thank you for your help. StrautCR See Profile, 1.4 years
  • Great job, resolved my issue in minutes. Fantastic!. tedparkes See Profile, 1.5 years
  • Service and Support that's "High Speed, Low Drag, Teflon Coated, Heat resistant!" Simply couldn't ask for better! Kudos to Gary and BHN for providing such a high level of support! I'm so impressed I'm going to talk to my Tier 3 management te.. jlerch See Profile, 1.5 years
  • Quick, successful response to an internet speed issue. Thanks!. DCELL See Profile, 1.5 years
  • Extremely prompt service, which other people failed at giving time and time again. Great help, especially on a Sunday, much thanks. jlockwood815 See Profile, 1.5 years
  • BHNtechXpert was very helpful in fixing my problem! I very much appreciate his effort!. Aladrin See Profile, 1.6 years
  • BHNtechXpert saved me from having to spend time on phone support with a technical issue. His prompt and professional support allowed for same day problem resolution. BHNtechXpert defines customer service. Thank You! . blanblu See Profile, 1.6 years
  • Prompt and excellent support! A superb asset to BHN!!!!!!!. mwitmer See Profile, 1.6 years
  • Really have to compliment Gary for being a consummate professional. Had a signal issue due to a damaged cable at the entrance to my neighborhood. I got a tech booked and fixed in less then 24 hours. Thanks Gary. billd104 See Profile, 1.6 years
  • Gary fixed my cablecard issue in 5 minutes. I can't tell you how refreshing it is to actually have access to a knowledgeable, friendly person who can actually fix problems. Much appreciated!!. StPeteDave See Profile, 1.6 years
  • 3 LONG phone calls over 2 days with tech support, 2 service tech appointments...Frustrating. 15minutes online with BHNtechXpert fixing my TIVO problem....priceless. Its great to find someone that really knows his stuff. Dinpinellas See Profile, 1.7 years
  • Gary is GREAT! Thanks for being so responsive and fixing my system. Bright House (and Tivo) are lucky to have you!. JeffV See Profile, 1.7 years
  • Very Prompt and helpful! Thank you. Challa See Profile, 1.7 years
  • Gary is my new best friend. He really went out of his way to help my out with an odd ball problem, and he fixed it in less than a day. openmike79 See Profile, 1.7 years
  • Thank you! It was really nice for a change to have someone jump in and do what was necessary. You are an asset to BHN, and I hope they know that. kbevington See Profile, 1.7 years
  • Thanks Gary. All of us on BHN are lucky to have you out there helping to keep us up and running. MlbUser See Profile, 1.7 years
  • Thanks for taking care of my problems with a missed install appointment! Mike has been super friendly and is trying to get someone out today. Cail See Profile, 1.7 years
  • Thanks for the upgrade to 60mb :). picrthis See Profile, 1.7 years
  • Thank you for all your help & expertise! Excellent job!. sww5762 See Profile, 1.7 years
  • Got the new 60 RR Lightning on to my account. Thanks Gary!. Krrose27 See Profile, 1.7 years
  • Asked for help and in a matter of minutes the issue was resolved. He really knows his stuff and will get you in contact with the correct people for the job. Thank you so much again for all your help I wish there were more like you out there :). Pituki See Profile, 1.7 years
  • Thanks for your help Gary!. pcdebb See Profile, 1.7 years
  • Great service - diagnosed problem within hours of initial post, scheduled tech visit, problem solved, end of story. Superb!. jtombs See Profile, 1.8 years
  • Great help with any issues I've had. . John97 See Profile, 1.8 years
  • helped my xbox 360 and ubee modem/router issues with an unbelievably fast response time. i cant thank the man enough. foulup See Profile, 1.9 years
  • Quick to the point responses! Xpert knows his stuff, had my problem fixed before I knew it. Scrubahead See Profile, 1.9 years
  • Very quick and kind service provided. Gotta love a confident tech support guy who knows what your problem is and how to fix it. Too rare these days. cryfreedom66 See Profile, 1.9 years
  • absolutely awesome !!! helped me bridge my router :) i truly love you pal!!!!. ShiraX See Profile, 1.9 years
  • BHNtechXpert Gary Is the Best and he knows what he is doing and gets the job done. Guide_Tim See Profile, 1.9 years
  • Xpert provided really fast, personal help when I was at a complete loss with a new UBEE modem/router. He called the next day and had things sorted out completely within an hour. Thanks Gary for your truly "xpert" service. tcshelley See Profile, 1.9 years
  • Fantastic service! Appreciate the help getting my personally owned modem activated. theaceman See Profile, 2 years
  • Great resource here -- Xpert knows his stuff, and how to navigate BH's bureaucracy. Good guy!. GeoJetson See Profile, 2 years
  • We are SO LUCKY to have Gary the BHNtechXpert as our resource. It took him just a few minutes to straighten out the Brighthouse bureaucracy and get my customer-owned modem online. No truck roll and no charge. Way to go!. LeapFroggie See Profile, 2 years
  • Was quick and helpful with his response to my problem . bahman1993 See Profile, 2 years
  • BHNtechXpert has been amazing and a real help untangling the plethora of problems I ran into recently. He is going out of his way to make sure I am taken care of. Thank you so much man! many Kudos!!. Casanova See Profile, 2.1 years
  • Thanks for the knowledgable assistance!. William13540 See Profile, 2.1 years
  • Very prompt, helpful, and friendly! Thanks a lot!. ericiidx See Profile, 2.2 years
  • Amazing knowledge of networks and fixed the problem in under a minute!. ttcole1254 See Profile, 2.2 years
  • Easy to work with and incredibly helpful and efficient. GrimBrunn See Profile, 2.2 years
  • Exceptional customer service, Went above and beyond to assist me and help me to get things sorted in my situation. Thank you Gary. voipjunk See Profile, 2.2 years
  • Just wanted to thank you for EVERYTHING. I appreciate your help in getting me up and running so fast and in finding things the other techs did not. Very fast assistance and extremely pleasant and knowledgeable. missy See Profile, 2.2 years
  • Thanks for what you're doing. You deserve this :) I would give you a million kudos if I could lol. Thanks for sticking with me. I also know what you mean about deathrat because I just looked at his page and he just registered today. ttcole1254 See Profile, 2.2 years
  • Whenever I have a BHN related issue I look no further than BHNtechXpert. He's always available to help out with issues and is quick to address them. Thank you!. gigahurtz See Profile, 2.2 years
  • Got tech support to my location Extremely Fast! They are fixing my problems right away. Thank You BHNtechXpert. Saheeb See Profile, 2.3 years
  • Thanks. Great support and got directed to right places to clear up my router problems. Jfdenton See Profile, 2.3 years
  • BHNtechXpert saved me hours of blood, sweat, and tears by getting me the information I needed on my company's bandwidth useage ... straight from my modems! The level of detail was amazing. I can't say enough good things about BHNtechXpert. Geosonic See Profile, 2.5 years
  • I have been a lurker on this forum for a long time, but "BHNtechXpert" is just un-biased, informative, and willing to see and advise matters from multiple perspectives, a credit to this forum, and a shame that customer service this good is seldom see.. superseagull See Profile, 2.5 years
  • Very helpful. wallix8 See Profile, 2.5 years
  • What a refreshing change! A professional expert who knows his stuff. Understood the problem and had it resolved in a timely manner. Great experience!. otivb See Profile, 2.5 years
  • Great help, much better than the phone tech support. . bicycleguy See Profile, 2.6 years
  • I'm giving Kudos for two reasons. 1. I believe this person is very smart and owns the holy grail of information on a 8742 box. 2. bryan2012 See Profile, 2.6 years
  • great support, VERY fast too. . epsomax1 See Profile, 2.7 years
  • Top-notch tech assistance! Very professional and timely in checking my problem. Arranged service call for next day. Followed-up with all correspondence. A credit to the tech industry and BHN. Thank you BHNtechXpert. gliebzeit See Profile, 2.7 years
  • Amazing support guy, always prompt, always professional, always. Have been going to him for 2 years, never disappointed. . XenithOrb See Profile, 2.7 years
  • Got a response very quickly and tech visit was arranged and carried out within 24 hrs.Issues resolved. Thank you !. neil555 See Profile, 2.7 years
  • Extremely helpful and fast responses. If only all tech support people were like him. Bonillan See Profile, 2.8 years
  • Thanks for the help and for just being a great point of contact!. Jason24 See Profile, 2.8 years
  • Great resource for the community. Really goes above and beyond to help people out, couldn't ask for more!!. jkeb74 See Profile, 2.8 years
  • Straightened out an issue I had with adding a wireless router to a home LAN that already had a wireless router. VERY fast to respond, not the first time he quickly pointed me in the right direction. DCELL See Profile, 2.8 years
  • Very knowledgable and helpful and always willing to lend a hand. A true asset to making sure things didnt end up out the window in to the lake. help0 See Profile, 2.9 years
  • Excellent support! Very knowledgeable. He routed my issue to right people at BHN and all was fixed very quickly. Thank you very much!. simba1994 See Profile, 3 years
  • Fantastic support! Extremely knowledgeable and kind. He helped resolve all my BHN issues in a very timely manner. ISPGeek went above and beyond when I needed assistance. Thanks again!. sjestus See Profile, 3.3 years
  • This guy is awesome helpful. I wanna be like him when I grow up! Thanks for the help!. Rrok007 See Profile, 3.5 years
  • Good info...appreciate it. mhowie See Profile, 3.5 years
  • Thank you ISPGeek for your wideband thread. The work you have put into this thread has been such a great asset to Lightning current and future customers. It has been such a great help to me and many others. LonghornXP See Profile, 3.6 years
  • One of the best people on this site! Really helpful, extremely knowledgeable, and can aid you through some tough situations! Great person and very trustworthy. Thanks! :). TestMe12456 See Profile, 3.6 years
  • This guy is a real treasure! I wish everyone had the altruistic desire to be of help to users like he does...thanks, ispgeek!!. david6101 See Profile, 3.7 years
  • Very helpful, fast to respond. TURBO1112 See Profile, 3.8 years
  • The absolute best dude on the internet. . XenithOrb See Profile, 3.9 years
  • Thank you! You have saved one home owner from frustration with your advise and expertise, greatly appreciated!. zengrath See Profile, 4 years
  • Exceptional customer service, awesome people skills and definitely went above and beyond to assist me and help me get things sorted in my unfortunate situation. Thank you. Richard R See Profile, 4 years
  • Excellent poster who is not afraid to "Tell it like it is". A real asset to the site. Lone Wolf See Profile, 4 years
  • Helped me out within the first few hours I needed a question answered. RacerBoy302 See Profile, 4.1 years
  • Very helpful. Good positive influence for this board. If the board owners aren't paying him, they should. HobieLapatka See Profile, 4.2 years
  • Fair, knowledgeable and extremely helpful. We need more like you :) . Beachie See Profile, 4.6 years
  • Great job with help & support in BHN Users Forum. Thanks. SunnyFL See Profile, 4.6 years
  • Guy knows his stuff. An asset to the Brighthouse forum!. cableguy0 See Profile, 4.6 years

Kudos Given

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