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MediacomChad | Location: | Gulf Breeze, FL | Joined: | January 20th 2010, @11:07AM | Status: | Member | Membership: | Premium | Posts: | 10518 | Last seen: | 2024-03-28 12:21:07 | Visits: | 8256 |
Kudos Received
Show [176] kudos
Show [176] kudos- Chad is the real deal. After dealing with an Internet performance issue for over a year and getting nowhere with normal support channels, I discovered Chad here on DSLReports. jal , 2.4 years
- Chad always fixes my issues at Mediacom. I'd be lost without him!!!. GGrice71 , 2.9 years
- MediacomChad has helped me on more than one occasion over the years, and he always goes the extra mile. He provides a level of customer service that sets Mediacom apart from the competition, and that is deserving of recognition. Thank you!. USN17 , 3.1 years
- Had three techs come out and still had issues with my signal. Chad looked into it and got my issue escalated and taken care of. Thanks Chad!. agravesx , 3.4 years
- Huge help as soon as I contacted him out of the blue. People like this truly help Mediacom stand out from the crowd and I am so thankful to have a rep like MediacomChad on the DSLReports forums!. mr570 , 3.4 years
- Quick response, great information. Thank you!. steerguy , 3.4 years
- As always, Chad comes through for me. Thanks for taking care of my modem issue (baselininig for my router). I know how busy you are and how inundated you must be with requests, so I am always impressed with your promptness and professionalism. Angelus72 , 3.5 years
- He is always helpful. tw , 3.6 years
- For moving forward with speed issues. Mookus , 3.6 years
- It sounds cliche, but Chad is probably the biggest reason I've remained a loyal Mediacom customer. mindcola , 3.7 years
- Absolutely outstanding customer service! I have recommended Mediacom just based on the service I have received from MediacomChad. Wish Mediacom had more people this outstanding. RottenTheRot , 3.8 years
- MediacomChad stays on the other areas of Mediacom to resolve the issue. Super responsive and helpful. He does not give up or ignore you like some customer service groups and sticks with you on making things right. Slackwolf , 3.8 years
- Fabulous customer service always going above and beyond at a company famous for the poor service. cbuxton5200 , 4 years
- Best mediacom support in the business fast response always fixes the issue. bcrthompson , 4 years
- Chad is always very helpful and courteous. Truly a great asset for Mediacom. rweldin6 , 4.2 years
- Just wanted to give a quick shout-out to Chad. Been in contact over a few weeks now to address some ongoing internet issues. Chad has been very prompt and professional in responding to my questions and concerns. wtbpackets , 4.2 years
- MediacomChad rocks. No joke. Stay awesome (and super helpful) as always. Thank you!. GrfxGawd , 4.2 years
- Thank you very much to MediacomChad for the help with my home internet. I've had an ongoing issue that the local office has been out many times to try and diagnose. RottenTheRot , 4.3 years
- Thank you for your help!. VW_Factor , 4.3 years
- MediacomChad did what no phone or chat based support person at Mediacom knew how to do (or even thought possible). jchamlin , 4.5 years
- Thanks for the help. Everything went smoothly. Looks like Mediacom CS has improved over the years. Keep it up!. bartoni33 , 4.5 years
- Chad has been able to help me every time I have needed it. Such exceptional service from a company with a worse than bad reputation for customer service. I always see if Chad can help where Tier 1 and sometimes even Tier 2 can't. Kingedgar , 4.6 years
- Excellent customer service!. Tekki , 4.7 years
- Always reliable help . Rpaglia , 4.7 years
- Thank you for all your help! I had been to this client's home twice previously and was unable to get her modem bridged. With your help I got everything setup. Thank you so much!. komputr , 4.9 years
- Always very helpful. Very polite. . gregherrin4 , 4.9 years
- Had ongoing connection issues, and reached out to MediacomChad before even calling the support line. I knew he would get it taken care of. I was right! He stayed on top of it, working with the local office until the project was completed. RottenTheRot , 5 years
- Always resolves my technical issues. Angelus72 , 5.1 years
- You are always a great help, thank you!!!. Kingedgar , 5.1 years
- MediacomChad has helped me with several issues over the years. He always listens to the customer instead of blindly following a script. For me, this has always meant a much faster resolution with less frustration than when I call support. . bb408 , 5.1 years
- MediacomChad is awesome. Always there with a quick fix and doesn't just follow the tier 1 phone script...actually listens to the customer to figure out the issue. bb408 , 5.2 years
- Outstanding customer service! Goes above and beyond to help. Wish I knew the name of his supervisor, I would write complimentary emails every day. RottenTheRot , 5.2 years
- Always there to anwser questions and gives great support. Thanks!. gregherrin4 , 5.3 years
- I wish everyone that I dealt with at Mediacom was as good as your job as you are. You are outstanding. Wish I knew who your supervisor was so I could let them know how great you are as well. RottenTheRot , 5.5 years
- Thank you!!! . SirMatthew9 , 5.6 years
- Thanks for the help!. OptonisPrime , 5.7 years
- Amazing rep. Amazing person. All around great person to have around to help current and future Mediacom customers!. IowaViking , 5.8 years
- I don't know if you've done anything to help, but I know you will when you get the chance. thank you for all you do on this community. . modernuser , 5.8 years
- Thank you Chad for all the times you help me. You are AMAZING!!!. Judboy , 6.4 years
- Always provides great support and makes sure things are taken care of. . S8ER01Z , 6.9 years
- Always very helpful. RobbG , 7 years
- Thanks for looking at my modem signals and proactively offering to setup a tech visit. I greatly appreciate it. jmsandrsn , 7 years
- I've had Mediacom cable and internet for many years and when I had any issue posted on DSL Reports Chad is always there, over the years, to make sure that my issue was addressed promptly. Tekki , 7.1 years
- Chad has always helped my (among many others) on these forums when we need it. Don't get frustrated until you have IMd him!. MitchHenry , 7.1 years
- I have never been fond of Mediacom but Chad is a different story. Knowledgeable, courteous, and always seems to have the right answer. Here's to hoping he gets the credit he deserves. Meijiro , 7.3 years
- He works hard for the money. GrfxGawd , 7.3 years
- I appreciate your help in resolving my internet connection issues. Keep up the good work!. jdh36532 , 7.4 years
- Definitely the best customer service I have every received. Chad is attentive to the problem and committed to making sure the job is done right. jdengler , 7.8 years
- if it wasn't for chad i'd probably leave. groomsy , 8.1 years
- I hope they pay you well for your expert and expedient assistance. I will hate the day you leave this company and hopefully if that day ever comes, there will be a competitor in my area. You are above and beyond excellent when compared to 99. Koshia , 8.2 years
- chad's always extremely helpful, more helpful than ANYONE at Mediacom ever has been!
he deserves a raise, but not a promotion! no way keep him right here, helping users like us that know enough to know when the issue isn't at their house are have to.. v_lestat , 8.2 years
- Great service! I come to Chad before I even call their robo call. skids_477 , 8.3 years
- Very professional and helpful. . krypt0 , 8.4 years
- Noticeably doing God's work. Sabor_W , 8.7 years
- MediacomChad is the only way it seems I can get things done correctly. Thanks. jtmm9c , 8.7 years
- Very quick to reply and extremely courteous and helpful. This is how customer service should be handled in every company!
Highly recommended and highly appreciated.
Thanks again for all your help Chad. DougPawl , 8.9 years
- Prompt, knowledgeable, always available it seems. I don't know what they're paying you, but it probably isn't enough!. mindcola , 9.1 years
- Very knowledgable and professional. One of the best technicians I have ever dealt with in any business. . sargerop , 9.2 years
- Has helped me numerous times and made issues a lot less painful to deal with. Not a fan of the company but Chad is definitely a diamond in the rough there. jason999 , 9.2 years
- Always very helpful. Thank you. moltar03 , 9.3 years
- I have no words other than the fact that this man deserves every penny for his job and far more. If there was an employee of the year award for all of Mediacom, hands down it should go to this guy. mrtnun7 , 9.3 years
- Put me in touch with folks to get me answers on getting service. Alas, Mediacom is not interested in gaining customers, but Chad did his part. rtfm , 9.4 years
- The one guy who fights to make things right. motoman , 9.4 years
- 4phone techs a week of misery and Chad did it in 5 minutes. jwino6 , 9.4 years
- Chad has hands down been the most helpful support specialist I've dealt with. My major 'help desk' peeve is a lack of responsiveness, but Chad responds very quickly and makes me feel he is actively working my problems. Pylor , 9.4 years
- doing a great job of informing me of what is going on. I would much rather post to the forum here and let him respond that try and call mediacom. Thanks for your work Chad. slatimer72 , 9.5 years
- Let me join the ranks of people who give a big thumbs up to Chad. I posted an issue and Chad was on it within hours! Thanks!. Exspecto , 9.5 years
- Chad escalated a line issue in my area, and got me help in days, rather than the 2 weeks the support line had told me. Wonderfully helpful. teilo , 9.5 years
- Chad is worth his weight in gold. He is an excellent part of Mediacom's team and I appreciate everything he's done to help me over the past several years. Keep up the good work, Chad!. TheRogueX , 9.5 years
- Thanks for all the help. wmc75 , 9.6 years
- nije job all around. bluebeaver6 , 9.6 years
- Very helpfull and fast. I come here for support because i know that chad will get things done. dillydobbs , 9.6 years
- Always helping with issues, with real help. not the kinda help we get from calling. I always prefer to message here first hoping to catch MediacomChad over the phone help that always starts with stuff we already know!. Dmnchild , 9.6 years
- This guy is the greatest. Mediacom needs more people like him for customer service. Steve4263 , 9.7 years
- Very helpful and quick to get you info and help. Should be a template for how customer service works. . Pringlescan , 9.7 years
- Chad has helped me out and has gone above and beyond on multiple occasions, especially when going through normal support channels has led to frustration. MEDIACOM is lucky to have him. jhigh , 9.7 years
- Chad is helpful, responsive, and takes job genuinely seriously!. atscntkt , 9.8 years
- Great assistance with my issues always helpful and never had the issues I have when I call in. he looks at the issue and helps figure out what the problem is and gets what needs to be done done so that my internet is back where it should be. carot , 9.8 years
- Simply the most helpful person I have ever dealt with at Mediacom. They hit the jackpot when they hired this guy. ApexD , 9.8 years
- Chad is consistently the most helpful person associated with Mediacom. I've had real mixed results on the phone, but Chad is always great!. dwanzer , 9.8 years
- Chad was very helpful and responded quickly. Thanks Chad!. Voodoo490 , 9.8 years
- Even though I have incredibly mixed feelings on Mediacom and their customer relations, Chad has always been extremely helpful and quick to respond. If the company had more people like him they might actually improve their reputation. wardwester , 9.9 years
- He did things that their regular support staff could not, so his help is very valuable. If more people like him worked for that company they wouldn't have the reputation that they do, he's a good one. TopherH , 10 years
- very helpful and friendly. he has always been quick to respond. Thanks Chad!. groomsy , 10 years
- Responded extremely quick and gave some great ideas/advice on fixing my Internet problem. yajtyler , 10.1 years
- Chad is always extremely helpful and friendly. Additionally, he has always been EXTREMELY quick to respond to my inquiries. Thanks Chad!. tubaguy , 10.1 years
- If it were not for you, Chad, we would have left Mediacom a long time ago. Thank you for all your help. K M , 10.1 years
- Extremely helpful. The 'go-to' guy for any questions and concerns!. korndawg , 10.1 years
- Chad was very responsive and assisted with getting a technician out. Problem fixed, back at full speed. Thanks Chad!. Allen930 , 10.1 years
- Chad is awesome! He evaluated options for faster speeds and suggested a better package for me. When I ran into trouble getting the faster speeds, Chad provided quick troubleshooting. Darkbrew , 10.2 years
- Goes out of the way to help people. I really appreciate everything you have done for me. Always polite and helpful and really fast at reply's. Technicholas , 10.2 years
- Despite my feelings for Mediacom, Chad will do his best to get the issue fixed and has been the most helpful. RyanThaDude , 10.2 years
- Chad rocks .. Thanks !. direditor , 10.3 years
- Chad did everything he could from his end (including setting up the earliest available appointment with on-site tech support) to solve my problem. . dwanzer , 10.3 years
- Mediacom's best front hand man. Employees like him are in my opinion the reason Mediacom keeps it's customers from switching to other ISP. He does a fantastic job of helping and fixing the issues. Fixed mine in less then a week. . PonGt , 10.4 years
- You need something taken care of, this is the guy you talk to. No questions asked. InterceptorX , 10.5 years
- Always helpful, polite, very knowledgeable, and extremely responsive. I hope Mediacom realizes what they have in Chad. kurtpete , 10.5 years
- Chad is the best. He's incredibly responsive. Mediacom should feel privileged to call him an employee. martin536 , 10.5 years
- Very Helpful, Thank's Chad :). direditor , 10.6 years
- Extremely helpful while my issue is not resolved he gave me some temporary fixes until the technician can come in and repair the issue and was able to credit my account for the time lost on connection. . carot , 10.6 years
- Chad is by far the most helpful Mediacom employee I have ever worked with. poonjahb , 10.6 years
- Every time I have needed help with anything related to my account, Chad has been there. He is quick to reply and seems to be around every time I need him. Wonderful customer support. LilDebbie , 10.7 years
- MediacomChad's help has been very valuable and is much appreciated. If not for him, I may not have had the patience to remain a Mediacom customer with a signal problem that has taken multiple service calls to get resolved. CYCLNZ , 10.9 years
- Great member and very helpful. Chad was decisive in getting me to go with Mediacom. . Fubar12345 , 11 years
- He took care of me when it seemed like no one else would. I sure hope Mediacom pays him his worth for all of the extra great customer service he provides. sdixon311 , 11.3 years
- Very Helpful! I requested a Modem Firmware update and he was able to get it pushed out in less than 24Hrs! Great Service and highly professional. MrGreen59 , 11.4 years
- Very informative, helpful, responsive, and all-around probably the best technician and representative Mediacom has to offer. Helped me troubleshoot connectivity issues and even solved some of my billing issues. cohesioN241 , 11.4 years
- Chad may be the best single employee Mediacom has. He's responsive, knows his stuff, and actually helps. Can't say enough good about him. caddyj , 11.4 years
- Chad is the best. Responsive, works long hours, gets things done, knows his stuff cold. What more is there do say. Pay this guy whatever he wants, his contribution to MediaCom is worth more than whatever number he'd name. MyDogHsFleas , 11.4 years
- Having been a member of this forum since 2007, I have seen a lot of support from many outstanding members. I am writing this today to say Thank You to one in particular, MediacomChad. TucanoRC , 11.5 years
- Great support and very helpful. Very much appreciated on this forum. littlerm9 , 11.5 years
- Thanks for the quick reply! You put phone support to shame. =D. Ado0m , 11.6 years
- Has been very helpful in resolving issues I am having. . Wingman69 , 11.6 years
- When customer support told me, over the phone and in person, that I could not get an email account to watch the Olympics online due to the fact my apartments provided our cable and internet, Chad stepped in and made it happen in less than 5 minutes. Puffer29 , 11.6 years
- Have followed Mediacom service status on these boards for years, and Chad's help in issues has been invaluable. Rushlock , 11.7 years
- Chad has been very helpful and has resolved my issues each time and has attempted to keep me informed on issues within the area I live. He's always very helpful and friendly. Missie , 11.7 years
- my respect for mediacom has risen dramatically solely because of chad. very smart choice to monitor the social networks. seems your phone reps become too easily overwhelmed during outages. hard to get any help there. ryanh8 , 11.7 years
- Chad is a great help in the forums, answers quickly and stays on top of things.
And I agree with the others "Chad has provided some of the best customer service I have ever received, Anywhere"!!!
Thanks Chad!. meh9 , 11.7 years
- Very helpful and responsive. Thank you!. trainerman , 11.7 years
- Chad is great. He is always friendly and seems really concerned about problems. He is definitely a great asset for Mediacom and the users of this site. caseywor , 11.8 years
- Chad, thanks to [i]all[/i] of you for the help over past several years. It truly means a lot to me. . bulletsam , 11.9 years
- I can't imagine how many people this team of people or person has helped. honestly what would we do here without them (him). Thanks again for myself and my family!!. Boss302_1970 , 11.9 years
- MediacomChad responded to my cry for help very quickly and now my problem is solved. Thanks Chad! . lmnotran , 12 years
- Chad has helped me out with various customer service and technical issues. He has made my experience as a Mediacom customer considerably less stressful!. Jack13 , 12 years
- MediacomChad's responsiveness to issues and questions has been fantastic. This is some of the best customer service I've ever received. TJFriday , 12 years
- There are always complaint about cablecos and Mediacom is not immune. However, making Chad the Social Networking Rep and having him monitor these boards was a very smart thing for MC to do. Chad's helped me on several issues which is MUCH appreciate!. Bierboy , 12 years
- This is way overdue but... Chad has provided some of the best customer service I have ever received. Anywhere. . dwcouch , 12 years
- Quick to fix the issue and even followed up to make sure it was resolved. Good guy Chad. . tigerbearpig , 12 years
- Great service, and excellent response times. skids_477 , 12 years
- Great assitance in upgrading my service to the Ultra and let me know that it is a promotion on it even!! thank you very much!!!. cfonger , 12 years
- This guy is a customer service machine. I had an issue with a mystery modem that it turns out I did have, but most of the Mediacom reps were no help in tracking down the history on this. maleitch4 , 12 years
- This guy has been working with me on my case for a couple weeks now, he has been here the entire time and over 40 messages sent back and forth to each other. zbone1 , 12.1 years
- Replied within a few hours of my post and had a technician out to my place the fix the problem the next day!. slayvus , 12.2 years
- I need an M.E.E at work like Chad, can he be cloned? Chad is the man. Deluzion , 12.4 years
- Chad got it done ! - Chad took a look at the connection from his end - said I had noise - scheduled a tech - tech checked all - found out at the tech visit it was a bad splitter on the coax line - I had to replace it as it was inaccessbile in an atti.. gold2004 , 12.5 years
- Chad is always willing to help me out. He replies to me even during late evenings and weekends whenever my internet is not working. JCJT , 12.5 years
- Mediacom needs more employees like Chad, Willing to go above and beyond to help with problems, and actually knows what he's doing!. mandog202 , 12.6 years
- My recent internet issue was the first real problem I have encountered with Mediacom services in 10 years. But a quick post to this forum resulted in several suggestions as well as Chad willing to check out signals and the problem. mr_boodog , 12.6 years
- Completely went out of his way to help me and set me up with a Tech to fix my internet issues. Mediacom should give this man a raise; a big one I might add. Vecan , 12.6 years
- His help with at CableCard activation was indispensable. GBladeCL , 12.6 years
- In an era where I'd rather have a root canal than attempt dealing with any customer service (especially to correct an error) Chad makes me feel that I am a valued customer. That alone means everything. Max Tide , 12.6 years
- MediacomChad has always done his best to answer just about any question I've had, and even found me a better introductory HSI deal that I was able to find on my own. jpatton , 12.6 years
- Thanks for the nearly instantaneous help! Turned out to be my own fault, but appreciate the courtesy and follow through to the end. You're a rockstar!. kurtpete , 12.6 years
- Thanks to Chad, a great asset to Mediacom and this forum!. VCain , 12.7 years
- You rock Chad!! The visit you got scheduled was definitely needed and he replaced a couple things that were very likely causing issues. psdp , 12.7 years
- Speedy response to my connection issue. Advised what is being done to correct the problem. Great job. Mediacom should be proud of their techs dealing with social media. :). wetherb67 , 12.7 years
- helped me out getting a deal on internet, chad is always around to help out, you can tell he takes his job to heart
Thanks!. mike1965 , 12.8 years
- I hope the folks at Mediacom realize the value MediacomChad provides to customers, including DSLReports.com forum participants. He is the face of Mediacom Customer Service to us. KA0OUV , 12.8 years
- MediacomChad is the reason I am still a mediacom customer. bigh_29 , 12.8 years
- As always Thanks!!!. chaztrip9 , 12.8 years
- Thanks Chad for the scheduling and follow-through. I hope Mediacom knows how fortunate they are to be represented by you. Max Tide , 12.9 years
- Whoever at Mediacom finally had the bright idea to establish a social media support person should be given a medal. And Chad was a great choice to fill that position. Courteous and knowledgeable. . nicheplayer , 12.9 years
- If it weren't for Chad, I probably would have left Mediacom a long time ago. I've requested his help on several occasions, and he's always helped me quickly and effectively. I only wish that other Mediacom employees were as helpful ... mandm1967 , 12.9 years
- Chad is a Rockstar! He has always went out of his way to help me, even when I was sometimes unreasonable and in a couple cases rude. halsneb , 12.9 years
- Thank you, Chad. Chad hooked me up with Mediacom ULTRA and gave me a great promo!!, Mediacom needs more people like this working for them!. YuRi , 12.9 years
- MediacomChad fixed my 2 year utilization problem in a timely manner, He seems to be able to do stuff that noone else can in the support side of mediacom, if you have problems make sure you go to him!!!. Daemond , 13 years
- Very fast and informative reply. Thanks again. phillipmc , 13 years
- Chad was a huge help. Mediacom has a real asset in him. theonlydude , 13 years
- A valuable asset to both mediacom and dslreports. Provides great customer service and knows his stuff. It's because of him we still have service and faith in Mediacom. djdanska , 13.1 years
- Thank you, Chad. Think I'm going to 20/2 once you guys get this issues in 61920 are cleared up. Can I get the through you so you get credit for the sale? If so, let's do it, please?
Thanks again!
Micheal B. . bulletsam , 13.1 years
- Chad is very good at his job, he gets back to you promptly, even on weekends and holidays. He is what has saved me from leaving Mediacom! Keep up the great work!. demarlie , 13.1 years
- Stuck with me through thick and thin trying to get some service out of my really bad situation. . IRKED , 13.2 years
- MediacomChad has been a big help in resolving issues for which I'd given up on getting a solution from phone support. Kept checking in even though it took several visits by techs to finally get things sorted. mnt1 , 13.2 years
- Your dedication to customer satisfaction is greatly appreciated, thank you for using this website as a way to reach out to your customer base --you rock!. Camden9 , 13.3 years
- Thanks for all your help and happy holidays :). ruphus , 13.3 years
- MediacomChad stepped in to help when I had given up completely after dealing with phone support multiple times. Brett7715 , 13.3 years
- Chad has helped me, and continues to help me troubleshoot my speed issues with my Mediacom internet.
He seems to respond at all times in the day, when does he sleep?!. ALDust , 13.3 years
- MediacomChad is your best source to get your Mediacom connection working in an EXCELLENT manner. Chad is ever patient, prompt and willing to help anyone out. Thanks Chad. therogue77 , 13.3 years
- went above and beyond to help with the problems i was having, absolutely invaluable asset to mediacom. what ever their paying him they should double it! :). thedragonmas , 13.4 years
- Incredible fast customer service response. MediacomChad was working for a solution right away. His great service kept me as a Mediacom Internet customer. Less then 48 hours from post to solution. chaddv , 13.4 years
- MediacomChad is a HUGE benefit to Mediacom and works VERY HARD to get your issues RESOLVED in a timely fashion! He is part of the reason why I continue to give them my business. IowaMan , 13.4 years
- MediacomChad is a hard working, proactive member. Has always been extremely helpful. If he has anything to do with it, he won't let you down. Lifestock , 13.4 years
- MediacomChad was very helpful and eager to resolve the problems I was having. tom89 , 13.4 years
- MediacomChad has been very helpful and responsive to help resolve the problems I have had with my internet signal. jojosuburban , 13.4 years
- MediacomChad is really helpful and responsive. I am glad he is working for mediacom!. slwmns , 13.6 years
- MediacomChad is very responsive and proactive. He will work hard to get your issues resolved. . sigmund19 , 14 years
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