Extremely helpful and knowledgeable, quickly and adeptly figured out our problem and got it fixed in literally 2 days. Couldn't be more thrilled!. Fatesgospel5 , 9.7 years
Thanks for your help! I wish I had found this website earlier instead of wasting my time calling tech support all those times. My internet hasn't run this fast in months. Motes , 9.8 years
Had tons of packet loss and such, but this tech fixed it up almost immediatley. Thanks a ton. . Chocula187 , 9.9 years
Thank you, had some latency issues which were fixed almost instantly. . ajr3v , 9.9 years
This person certainly knows what he is doing and is very patient and respectful. You can tell he takes pride in his work. Grat job SDL L3Tech!. lcornejo , 10 years
I started having packet loss last week, and the previous issues I've had with Suddenlink my reaction was "Well here we go again, another 3+ months without my issue being resolved and 4+ techs coming out with no clue what they're doing. Binarish , 10 years
SDL L3Tech has been a true hero in my eyes. Provide the requested information and your problem and he will help you out. Several issues of mine over the years have been fixed with outstanding support from SDL L3Tech. monoxcide , 10 years
Thanks again for all your help and expertise!. pchy , 10.1 years
Thank you for your recommendation. When trouble started, I should have listened to it first. Not a single disconnect in 48 hours, and great speeds all day long. . pchy , 10.1 years
Thanks, seemed to fix my IMAP SSL problem that Suddenlink chat support refused to address. jdmm72 , 10.2 years
Solved my problem in a day flat. If all of Suddenlink's customer support was even remotely as capable as this guy; they'd have the world's best support ever seen. SByers , 10.3 years
As many others have experienced I sent a message with details on my problem and was able to clear up the issue quickly. Thanks again!. disdainmsh , 10.5 years
Huge help. If you're having a problem with your Suddenlink internet, this is the man to talk too! . glogz , 10.5 years
There could not be none better than SDL L3Tech, and the outstanding 110%+, steadfast job performance should be a role model for everyone at Suddenlink and the cable industry. I probably would be really long-gone, and with another provider... longgone , 10.6 years
Thank you sdl l3tech, you are not only very knowledgeable, but very prompt in responding. You have kept me informed brilliantly. May I suggest taking the time and writing a how-to training manual for the 1-800#. . mcsjr454 , 10.7 years
SDL L3Tech is Awesome! Was able to get others directly and help me get others to, get the job done right with my issues! Thanks for your assistance! I wish they can clone you and replace all the Trained Monkeys out there. TurboNerd , 10.7 years
Fixed my issue instantly! Awesome guy :D. Frustratedz , 10.8 years
Could not ask for better help. Struggled with packetloss for 4+ months. SDL L3Tech diagnosed/researched the problem and sent the information to the local facility for further help. A+. jt415105 , 10.9 years
Absolutely amazing! After getting jerked around for nearly a month by SL's customer service, SDL L3Tech was 100% honest about the situation. adamg , 11 years
Really had good luck working with SDL L3Tech. All along my levels [Tx, Rx, & SNR] were within specs, but my issue with the modem rebooting was flapping. rdarnutzer3 , 11 years
Thanks again for all your help with resolving my upstream speed issues. gatorkram , 11 years
Has been more than helpful. Fixed my original issue extremely fast and I have been bothering him ever since. oonsub , 11.1 years
Excellent help, beyond anything I was able to get through "normal" channels at Suddenlink! I have always had good experiences with the politeness and friendliness of tech support, but until I dealt with SLD L3Tech I was not able to get really solid .. v4lu3s , 11.4 years
Thanks for your help with the latency issues. You were quick and professional. gatorkram , 11.6 years
SDL L3Tech is awesome!! I couldn't get anyone to help me through conventional means. With his help my problem was fixed later the same day. Thank you very much!. muaddib , 12.1 years
Thanks Again!. frivolous , 12.2 years
SDL L3Tech was extremely helpful in determining my local problem! Do not hesitate to contact this awesome person!. monoxcide , 12.6 years
SDL L3Tech was helpful in diagnosing my issue with my connection and getting me pointed in the right direction. Definately an asset to this board and someone I will contact in the future about issues regarding my connection. DSMCasey , 12.6 years