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Instant Message KipAtCox
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I have a website also!
Someone can answer you every day from 7AM-1AM Eastern. *I* can answer you from 4PM-1AM Sunday-Thursday.
About my Avatar/Username
Username: My name is Kip. I work at Cox.
I'm KipK at the official Cox Support Forums, and I just sign as Kip on our Facebook page and Twitter handle.
Avatar: It's a Digi! Cute little guys, aren't they? I think of them like anti-Gremlins.
(Now specifically the Ninja Digi, stealthy fixer of problems, sworn enemy of bad service.)
My first name
OK, it's actually a nickname my grandmother gave me before I was even born. But there are already TWO Christophers on the Social Media team!
I work in the broadband industry
2000-2005 Working at at an electronics retailer I can't name now (something to do with a shack with radios in it), being a nuisance to the broadband industry by selling substandard parts and accessories.
2006-2010 Cox Service Center / Digital Store / Solutions Store - I was the techy guy among the sales people. Every store needs one.
2010-2013 Cox Technical Support - Tier 1, phone/internet/video - if I couldn't fix it, I told customers how. If they couldn't fix it, I sent a tech to do it. If the tech couldn't fix it, we found the people to yell at who could.
2013-? Cox Social Media Support Specialist - We are everywhere, we fix everything. You need us, just whistle. Or email us at CoxHelp@Cox.com - we'll hear you a lot better that way. :)
Illegitimi non carborundum.
My home connection
Motorola SB6141, Firmware: SB_KOMODO-184.108.40.206-SCM00-NOSH
Netgear WNDR3700, Firmware: DD-WRT v24-sp2 build 20675
30/6 rated, 35-40/7-20 tested
Thanks for being so active in the Community. :-).
Thank's for help getting newer firmware pushed.
Thank you for the quick firmware upgrade!!!.
Fast fix, and on a holiday at that. Wow. Thanks!.
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Monday, 17-Mar 17:08:47