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8 Minutes to connect.
Spent most of the week end trying to get service. I have 2 case numbers 36186273 this was a 53 Min. call. And 3619100 this also was a long call. It is taking me 6-8Min to connect to any sites. The last call the girl said I was withing the parameters. I told her I I can't get anything on 2 computers parameters mean nothing. I also told her I wanted a discount because we were not able to use our computers all week end. It is no Sun. night at 7PM. I also keep getting these time out messages because of the length of time it takes to connect. I ran web response tests. Some of them never gave a time. The picture came up and then nothing, no time as to how long web response is. I know that's not right I have run that test many times, and it always tells how long web response is. Either way, were without service unless you have 10 min to wait for a site to down load.
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I've been having the same issue for several months now Larry. It started on January 23rd to be exact. I don't think Hughes is interested in fixing it.Comment -
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1Same issue here but cant afford to pay $355 for early termination. I was actually told by tech support its my computer. Im just trying to make it thru until my contract is done. -
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1I am so sick of HN and their lies. It's always the customer's fault. Bad computer, bad router, bad weather, it's cloudy, you are within the parameters, bla,bla, bla,. Same answers to the same questions. Going to check with a lawyer this week to see what exactly is going on. If we can't use our computers for days at a time? I think that might be a legal issue. I think it's time we all quit paying our bills till it's fixed. What are they going to do? Shut our service off? How could you tell? I already can't use my computer...
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Yes, in the sticks it is the best we can do right now. Well, besides the other satellite provider.
Larry, and the others, I understand your anger and frustration. I feel the same way when I have issues with the service. Right now, I'm getting what I pay for. Could change, then I'll be here complaining also.
Logically, I can't imagine the majority of the 650K customers are experiencing severe consistent degradation. There would be many, many more posts here by many, many more different people. Am I wrong? -
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A lot of people have been on here and given up, or got tired of the fight. The internet is loaded with unhappy customers. It's all about the $$ When I switched to Gen 4 it was great for about a month, then it started slowing down. I've been round & round with Suz & Sarah. They do what they can & what they have to. That doesn't help on this side of the computer when your waiting for a connection to a site. Early mornings was always the best. Now that's not even good. Not many choices where I live, but I'm checking to see what else is out there. I have another year of this, maybe by then something better will come along.
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Larry, Larry, Larry....
Apparently, you haven't seen the HughesNet commercial that epitomizes "truth in advertising." I dominate my fantasy league, and my homework is so much easier now while I listen to and download songs online after sharing all my vacation pictures....... I'm so glad that HughesNet mentions their FAP, throttling, token purchasing, etc. in their commercial, as it assisted me greatly in my purchase decision. Back to fantasy league domination. Go HughesNet - #34!
HughesNet Gen4 "Family" Commercial
YouTube: https://www.youtube.com/watch?v=JWvP6...
[Mom] We love living out here.
Fresh air, great neighbors, and now we have great Internet with HughesNet Gen4.
We picked HughesNet because it's America's #1 choice for Satellite Internet, and now it's better than ever.
[Dad] I can keep up with all the sports action and dominate my fantasy league.
[Mom] With download speeds of up to 15 times faster, we can all do more with HughesNet Gen4.
[Daughter, with headphone on] It's awesome for downloading songs and listening to music online.
[Son, at laptop] It makes doing homework so much easier.
[Mom] And finally getting into this whole social networking, and HughesNet Gen4 definitely makes it easier.
I just shared all our vacation pictures.
Now we can live where we love and still stay connected. And you can, too.
Just get HughesNet Gen4.
[Narrator] Sign up now for HughesNet Gen4 and get speeds up to 15 Mb per second, with improved downloading capacity. Plus, you'll get free standard installation - so call now. Call 1-866-293-8945 or visit surfHughesNet.com and order today. -
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1WOW!! Thanks Steve!! You have really opened my eyes to the HN way of life...And it only took me 5 Min. to get here. At this "Fast Pace" I will have completed all my work by midnight tonight. The new Gen 4 and it's lightning fast speeds almost brings a tear to my eyes. Thanks for sharing.
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