| reply to dbiz
Re: You Are Missing the Point Ditto.
I would love to be able to give a review of Phoenix like that but I can't get past the installation delays and the misrepresentation of service in my area. The only reason I am willing to stick this out is because of the good reviews of Phoenix that I have read in the past. I think that once I do get there service I will be happy but I don't have it yet so I'm still a little irritated.
Aggravated in Atlanta |
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Anon | RE: Pre-selling a City Dear Sir:
Whenever we had pre-sold a city in the past (which we no longer do), we informed the customer that it could be months. I am suprised that you were not told this by your sales rep and I want to know if your sales rep did not tell you this so I can look through your file. I find it really hard to believe because my sales reps know what I will do if I catch them not setting your expectations correctly. Thanks.
Sincerely,
Peter M. Roberts, President
Phoenix Networks |
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| reply to AllenB2
Re: You Are Missing the Point The installation thing isn't there problem.
i can bet you my life Phoenix is doing there best
for you. And STICK with them, Trust me you will be happy,I am:) just trust me on this!
Phoenix Network is doing there best for you!
well if you are going with them!!!
AND YOU SHOULD!
Steven |
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| reply to Anon
Re: RE: Pre-selling a City Mr. Roberts,
I can assure you that I was told that service was available in my area when I signed the contract and that it would be within the 4-6 week timetable. In fact, I have read the same complaint from some other people on this board who had the same sales representative that I did. I may even have the email on my computer at home that states that service is available. I will look tonight.
Peter, I honestly was not expecting to get service within the 4-6 week window because I know how new DSL service is with all its growing pains and coordination issues. It was only after repeatedly asking my sales rep. "are you absolutely sure that service is available to my address?" that I began to believe in the 4-6 week timetable. I had previously called four other providers to see if service was available to my area and they all said no. That is why I was so surprised and excited that Phoenix was able to service my house.
I have absolutely no reason to fabricate the posts that I am contributing on this board. My sales rep. and I had a very clear phone conversation and I came away with the reassurance that service was available to my area and that it would be within the 4-6 week window. There was no misunderstanding. I even followed this up by filling out the "can I get Dsl" form on your website and I got the same response. This is the email that I think I have on my box at home.
Thanks for the responses to my posts and if I have the email from your sales rep. on my box at home I will email it to you tonight.
Allen B. |
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| I found the confirmation of service email on my home box.
As you can see, I was led to believe that through one of your business partners (NorthPoint) that service was available on Mon. 21 Feb when I signed the contract.
------The following is a cut and paste from the original--------
Subject: DSL Availability
Date:Mon, 21 Feb 2000 07:46:29 -0600
From:"Steve Lawson"
To:address omitted
Allen:
I plugged your address into the system and have great news;
NorthPoint services this area!
Available Speeds(Kbps):
416Kbs
784Kbps
$49.99 per month on the 416Kbs. $79.99 per month on the 4784Kbps. Only a
one year contract required. You get Free install, a $200 rebate on the
hardware, which we sell for $200, one static IP, up to five email accounts
and an always on dedicated high speed Internet connection.
Let me know if you want me to sign you up. The free stuff is only being
offered until the end of the month.
Thanks,
Steve
Steve Lawson
Your Dedicated Sales Representative
Phoenix Networks
www.phoenixdsl.net
1842 Lackland Hill Parkway
St. Louis, MO 63146
toll free 877-737-5669 extension 6152
slawson@pnx1.com |
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| reply to supernet8
Re: You Are Missing the Point Is your service up and running at this point in time? I was just curious how the speeds and reliability are. |
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