 
Pizz
Hi
join:2000-10-27
Astoria, NY | I hope this helps them. They need to clean house, clear out useless salaries/perks etc.. And focus to delivering customers with the possible services they can provide.
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Would you ever allow me to study the phislophy of your spirit.Masiela Luasha> | |
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 | hottboiinnc
ME
join:2003-10-15
Cleveland, OH | Re: I hope this helps them. And maybe end up selling out in the end.
Adelphia said the same thing that it wouldn't affect customers but in the end the court can only do so much. | |
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Apophis
Jaffa Kree
Premium
join:2001-12-27
Holmen, WI
clubs: 
| Fiber Customers? As a fiber customer in wisconsin, Im now concerned that when Charter decides to file bankruptcy against the people they owe money too, that they wont up and decide to just cut their network connection from the major backbones of the internet.
I know this sounds major but if someone file bankruptcy against me and I had control of their network, I cut the fiber connections in a heart beat.
Why should the people who did work for Charter and not got paid be screwed? | |
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| Jazzemt
join:2009-02-12
Granite City, IL
| Re: Fiber Customers? You cannot just cut the fiber if they file chapter 11. They are protected from retaliation from the debtors. More than likely the debtors are loans and bonds not the providers of the backbones. Most providers will not let someone go that far in arrears before disconnection. | |
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extech2009
@charter.com
| I would say you have nothing to worry about. The media is going to jump all over this. Charter may be in debt, but they have strategic debt strategies that keep them with a good operating cash flow. They will not go under any time soon. And if for some reason that were to happen, your service would not be interrupted. Theyre are laws in place that protect that from happening. They provide 911 phone service and life line connections for hospitals, etc. Your services are protected by law, and someone would be maintaining your connections. Communication companies may go under, but services will not get shut down. | |
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Qixotl
join:2002-02-08
New Milford, CT
1 edit | Hmm, cash on hand? quote:
Company has $800 Million in Cash and Cash Equivalents
If they really do have $800 million in cash right now, I can now somewhat understand how they are affording to turn on SDV on my area's system in the coming days. Still, that cash will run out very fast if they want to keep up with the Joneses unless they find a way to reduce their costs substantially. | |
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| tthnow
join:2006-06-07
Oakland, CA | Re: Hmm, cash on hand? Damn I really like Charters internet service. Does this mean we still be having caps? | |
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jsz0
join:2008-01-23
Jewett City, CT | SDV is relatively cheap compared to the other alternatives to add capacity. | |
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megarock
join:2001-06-28
Saint Louis, MO
 ·Charter Pipeline
| file already! It's about time they got it over with. And of course this filing chooses the same path a lot of others have chosen to get out of the red. Remember MCI/Worldcomm? Virtually every airline?
Here in St. Louis Charter bought up a cable system that was originally built by contractors the city brought in. City ran it for several years, sold it to AT & T who mutilated it and sold it to Charter who bought a seriously crappy cable TV company. Service has greatly improved from those days but over the past few - ever since they outsourced tech support - service became very flaky and tech support became useless.
If they want to save the company this is a good step. Next they need to hire REAL tech support. We have plenty of laid off people who could do that job with our eyes closed right here in St. Louis. Come get us! Half the trouble calls they end up sending techs out for could be eliminated if you had tech support that was actually able to walk someone through a few simple steps.
In the end filing will help Charter reduce it's debt load. But will it help them create a better company? Or will they sell off to some creeps like Con...err Comcast?
The crystal ball does not tell me this. | |
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uther
join:2001-12-04
Saint Louis, MO
| Re: file already! The St. Charles part of Charter's phone service is AT&T's CBR-based phone service. The rest of St. Louis is using Charter's VoIP service.
Only reason why I know this is because I used to work there doing tech support for their phone service.
The reason why I quit Charter is because of their lack of ethics on how to treat customers. They'd rather force customers to buy more products instead of actually fixing their problems.
For example, I've seen many a customer go without dialtone for a week. Having no dialtone on any phone service for more than 24 hours is an FCC violation. I'm surprised the FCC hasn't stepped in and completely buried Charter in citations/fees/penalties/etc for all the customers they've screwed over.
Charter's techs are forced to follow a script called "S2S" or "Service 2 Sales" for their tech support personnel. You can be the best tech in the world working there, but if you don't sell anything, you're considered worthless in their eyes and they'll fire you without blinking. | |
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BF69
join:2004-07-28
Camden, TN | 5.5 million customers? A year ago it was closer to 7 million. Wonder how much further it will fall with these new caps. | |
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optp
@charter.com
| Re: 5.5 million customers? said by BF69  :A year ago it was closer to 7 million. Wonder how much further it will fall with these new caps. Considering the new caps policy will impact less than one tenth of one percent of their customers (if that), I'd say not too many. They may lose a few of the hardcore users, that's about it. You act as if all 6 million of their customers visit this site, when if fact its probably closer to a couple hundred. I'm sure the news of "bankruptcy" will cause them to scare away more customers than caps. | |
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extech2009
@charter.com
| Re: Goodbye Charter!! They may have run cable past your empty fields, but it was more than likely fiber or trunk hard line to feed service to a different area. It is a "HUGE" cost to install service to a small community with a few houses that are "possible" customers and would take years for them to get any profit from that. Theyre are a lot of things to consider that you are not aware of such as permitting and legal issues that they would have to get through a lot of red tape to service those few houses you are talking about. So just because the lines passed your fields, does not mean that they were able to service you. Companies often have to take certain routes to bring new services into cities and those routes are determined by local governments, not Charter. | |
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soothsayer15
join:2002-03-01
Irving, TX
| An example for all businesses This is an example of what bad management at the top can cause. They were one of the last cable companies to start upgrading their network. But hey, they got their profit for those quarters. Trying to squeeze every penny out of the old network before they were forced to upgrade. At least AT&T has wireless to offset their slowrolling.
I think Suddenlink isn't too far behind Charter. | |
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| Skippy25
join:2000-09-13
Hazelwood, MO | Re: An example for all businesses Charter hasnt been profitable since they went public back in 98 I think.
Not that I am defending them in anyway, just pointing out the facts. | |
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DSL_Steve
Premium
join:2003-11-28
Woodbury, CT | Re: An example for all businesses ...and you can bet the CEOs already took their bonuses. | |
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| | | zed260
join:2007-09-30
Cleveland, TN | Re: An example for all businesses yep they did but if they dont stay with company they lose it | |
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xyz
@cgocable.net | how can these corporations continue to operate and build up billions in debt, and still for years operate as if they were profitable | |
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| | | jester121
Premium
join:2003-08-09
Lake Zurich, IL | Re: An example for all businesses You'd think they were the federal government or something. | |
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pointingitout456
@charter.com
| said by Skippy25 :Charter hasnt been profitable since they went public back in 98 I think. Not that I am defending them in anyway, just pointing out the facts. Hard to turn a profit when it all goes to interest, take away the interest and they acctually perform well, and would make a profit! | |
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rick4769
@rr.com | Let them go! I hope they go out of business since they couldn't run their operation efficently. Don't want to see the federal government bail them out along with the banks, car companies and mortgage brokers. | |
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getalifebro
@charter.com
thumbs down from:
exocet_cm
| Re: Negative said by exocet_cm :""We are committed to continuing to provide our 5.5 million customers with quality cable, Internet and phone service..." Quality? That is WAY overstating it... Quality in your post is lacking. Way to add nothing to the converstaion. | |
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| zed260
join:2007-09-30
Cleveland, TN
·Charter Pipeline
1 edit | Re: More consolidation on the way its the second
and as far as competation goes it wont efect it one bit since most areas only have one cable company and if lets say comcast buys out all of charter there not any area where comcast and charter competes head to head so practicly no effect there | |
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SSKYE
@homestore.com | Good Ridance I can't stand this company. I am bound to their services and they make me want to pull my hair out. who honestly wants to pay 59.99 a month for 768K download? | |
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| markopoleo
join:2003-04-02
Bonne Terre, MO
·Charter Pipeline
| Re: Good Ridance said by SSKYE :
I can't stand this company. I am bound to their services and they make me want to pull my hair out. who honestly wants to pay 59.99 a month for 768K download?
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Someone who has dialup. | |
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Mach343
@charter.com | Re: Good Ridance I'm going back to dial up. I'd rather wait, than pay $60 a month to Charter. | |
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| | | markopoleo
join:2003-04-02
Bonne Terre, MO | Re: Good Ridance said by Mach343 :
I'm going back to dial up. I'd rather wait, than pay $60 a month to Charter.
Yah that is a reasonable thing to do, part time job could pay for it. | |
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hootabius
join:2009-02-12
| unlikely to disappear completely A lot of people seem to be under the impression that Chapter 11 bankruptcy protection means that Charter is shutting its doors and will sell off everything to Comcast and/or Time Warner. Chapter 11 allows a company time to reorganize debt and negotiate with bondholders in order to balance debt-income ratio and gain cash for day-to-day running of operations. Sure, it's possible, but unlikely. TWA went in and out of Chapter 11 twice, and after that it took 5 years before being bought by American Airlines.
If anything, I think this will help the company. It will give it more cash to invest in upgrades like more reliable internet and more TV channels. Unfortunatly I can see potential lay-offs, especially for non-technical employees and those that don't directly make money for the company, such as quality auditers, some mid-level management, HR/Administrative etc. | |
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Kickenback
| i wish they would sell or close down i have had charter since they took over my cable company back in 2000. i use to have Marcus cable. i never had any issues with my cable until Charter took over. Once they did, the service declined and the customer support went down south. Plus at times i would get double billed, which would happen at-least 3 or 4 times a year. To be honest i hope they get shut down or go out of business. | |
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| karsan2007
join:2007-01-28
Glendale, CA
·Charter Pipeline
| Re: i wish they would sell or close down If Charter sells our accounts to another company can we still use our exisiting cable boxes and modems or they will have to change the cable boxes if our accounts are sold to another cable company I really liked Charter's service the csr always helping me when I needed a question answered or if I had a question about my bill and sending a tech to my home to setup service. What about my package with charter will the price go back up | |
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thetruthplaese
@charter.com | Which is it? Come on Karl, In January your reported 21 billion, and now 23 billion? Which is it? | |
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Karl Bode
News Guy
join:2000-03-02 | Re: Which is it? $21 billion. That's my error, now corrected. | |
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| | zed260
join:2007-09-30
Cleveland, TN | Re: Which is it? good thing karl is not an accountent might have a couple of billion go missing | |
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Killa200
Premium
join:2005-12-02
Spring City, TN | Hmm... Hopefully they pull through this. They technically are the ONLY company in my area that can provide a fiber backbone to my upcoming ISP venture at any affordable rate.... | |
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greenman
join:2002-06-18
Athens, GA
| Maybe comcast will come to our area instead. We keep getting mailings in our postal mail box from Comcast. When I call to say, "Hey, sign me up. Charter sucks," they tell me I'm not in their area. Go figure why we keep getting flyers posted directly to my name at our street address.
The most basic tv lineup is a joke. Stations keep disappearing. Every year they make us pay more for less.
I'd jump ship in a minute if there were another option available. DSL is only available at 1500/256 in our neighborhood. | |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | 21bill vs.8bill not a bad tradeoff. | |
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Whitehat010
@rr.com
| It's About Time! I worked at a cable company purchased by Charter a few years ago. I left almost immediately after they took over, as did a number of other long-term managers, because of their unacceptable business practices. You may remember that former Eastern region senior vice president David McCall was indicted on one count of conspiracy to commit wire fraud and eight counts of wire fraud. McCall pleaded guilty to one count of conspiracy to commit wire fraud in July 2003. He was followed by former chief operating officer David Barford, who pleaded guilty to the same charge. Based on my experience, it appeared they took the fall for the guys above them. Ethical shortcomings, bad management, horrible treatment of employees and worse treatment of customers. How do they even manage to stay in business? Maybe the bankruptcy judge will be able to skim most of the scum off the top of the executive pool. | |
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FastiBook
join:2003-01-08
Newtown, PA | New beginning. I hope. | |
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vodka avenger
@transedge.com | We hate to say we told ya so, Charter... But... we told you so.
Signed,
The Entire Former Vancouver/NW KMA Tier 2 HSI Support Team
Now gainfully employed elsewhere since 2005 | |
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Charter To File For Bankruptcy Protection
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