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Dish Sued For Do Not Call Violations
Dish: We have no idea what you're talking about....
by Karl Bode 06:24PM Thursday Mar 26 2009 Tipped by Randy See Profile
According to Reuters, the U.S. government and four states have sued Dish Network for marketing to users who signed up for the national do-not-call registry. The lawsuit was filed in federal district court in Springfield, Illinois and was joined by state attorneys general from California, Illinois, Ohio and North Carolina. "An independent audit demonstrates that DISH Network is in compliance with 'do-not-call' laws, has proper controls in place, and is well within the safe-harbor provisions of the law," Dish Network said in a statement. Dish's public statement appears to hint that an independent retailer was responsible for the violations, and the company suggests that they'll sort out the "differences of opinion" in court.

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amigo_boy

join:2005-07-22

I was called

I received calls from a Dish distributor. They were very rude when I pointed out I was on the DNC list. I went to Dish Network's web site's "contact us" to complain. I'll give them credit for responding to me. But, their attitude was that they have no control over their resellers.

I also filed a complaint with the FTC.

Mark

Mospaw
My socks don't match.
Hawaiian Jellyfish
join:2001-01-08
Mile High
kudos:1

1 recommendation

Re: I was called

It's not Dish Network, but a re-seller. I was getting daily calls from a heavily-accented call center. They would never give me a number to call back, and got a bit pissy if asked who they really were. My favorite question was to ask where they were calling from. They would usually answer "California" and my first response was "How's the weather in California?". After they answered, I'd ask which part of India California was in. They didn't like that.

I did pressure one or two callers to give me a real number and company name, but that number was never answered.

Even though it's a reseller, I still hold Dish responsible. They can put pressure on the reseller to cut the crap. I actually got ahold of someone at corporate who was concerned enough to give me fake credentials n case they called again so they could track the order.

I never bothered to reply (shame on me, but I'm not a customer and I'm not gonna do their job for free). Oddly, the calls have also stopped. Weird coincidence, that. I don't care if Dish Networks gets nailed to the wall or not, but I'd love to see their slimy reseller put right out of business.
sirghost
citywide

join:2005-07-23
Phoenix, AZ

BULLSH*T!!!

Dish is in complete violation of the do not call list as I continue to get calls from them even after I told them to take me off there own lists. At least they are willing to let a judge decide this out though.

PapaMidnight

join:2009-01-13
Baltimore, MD

Re: BULLSH*T!!!

Dish itself may not be in violation, but the resellers are. Seems more like finger pointing to me on this one. Mind you, I am no defender of companies. The 8 mystery calls per 12 hour period I receive daily are enough for me to laugh at the DNC list.

kfsutops
Premium
join:2002-08-19
Tampa, FL

Re: BULLSH*T!!!

Actually, the are responsible. They are subcontracting/sell for DISH or however you want to call it. It makes Dish ultimately responsible.
--
"There are no stupid questions, but there are a LOT of inquisitive idiots"

Snowy
Premium
join:2003-04-05
Kailua, HI
kudos:6
Reviews:
·Time Warner Cable
·Clearwire Wireless

Re: BULLSH*T!!!

said by kfsutops:

Actually, the are responsible. They are subcontracting/sell for DISH or however you want to call it. It makes Dish ultimately responsible.
It's absolutely disgusting to see the "It was an Evil Affiliate" excuse be questioned!
Who are you kfsutops See Profile to question the "It was an Evil Affiliate" excuse? huh, huh, huh?

kfsutops
Premium
join:2002-08-19
Tampa, FL

1 edit

Re: BULLSH*T!!!

Right. I actually think AT&T was in a shitload of trouble about this same type a thing when the list first became law. I think they were being fined something like $700,000. I may not be remembering it correctly I must admit.
--
"There are no stupid questions, but there are a LOT of inquisitive idiots"

Homunculus
Pipsquack
Premium
join:2000-12-14
Dar al-Harb
said by PapaMidnight:

Dish itself may not be in violation, but the resellers are. Seems more like finger pointing to me on this one. Mind you, I am no defender of companies. The 8 mystery calls per 12 hour period I receive daily are enough for me to laugh at the DNC list.
Dish is responsible for the resellers. Dish is in fact, responsible. And so are the resellers.
--
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PapaMidnight

join:2009-01-13
Baltimore, MD

Re: BULLSH*T!!!

said by Homunculus:

said by PapaMidnight:

Dish itself may not be in violation, but the resellers are. Seems more like finger pointing to me on this one. Mind you, I am no defender of companies. The 8 mystery calls per 12 hour period I receive daily are enough for me to laugh at the DNC list.
Dish is responsible for the resellers. Dish is in fact, responsible. And so are the resellers.
If that is the situation, have at it.

screavic4
Premium
join:2006-08-11
Paron, AR
kudos:1

Stupid Resellers

I too receive calls from their horrible resellers but I push the buttons to emulate a fax modem tone lol. It cut down on the calls, well except the "automated" ones that say I have placed an order and "My dish will be delivered today"... isn't that partially considered bait and switch. I call to say I don't have an order and they say "Well in that case we can offer JUNK"

Sorry those of you that have dish if I have offended you, I love my DirecTV.

belawrence
They'll never let you in

join:2000-08-06
Santee, CA

Re: Stupid Resellers

said by screavic4:

I love my DirecTV.
I get as many of these calls from DirecTV dealers, too.
--
Obviously you're not a golfer - Jeffery "the dude" Lebowski

screavic4
Premium
join:2006-08-11
Paron, AR
kudos:1

Re: Stupid Resellers

I guess I don't cause I have DirecTV, what's dumb is we pay for my parents DirecTV and no matter how many times they have told them that, the continue to call.

It can go both ways I see your point
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink
said by belawrence:

said by screavic4:

I love my DirecTV.
I get as many of these calls from DirecTV dealers, too.
DirecTV paid $11 million about two years ago for a similar offense. I'm not certain that either company intentionally violates DNC, they just may be incompetent in keeping their database current, and the government may be looking to make an example of them.

Personally, I miss the outbound teleslime calls from Bombay for Dish. I used to get them daily, and every rep had a really hard time explaining to me that they were not trying to sell me a new China set, which apparently didn't include a Ginsu knife, both of which "the Mrs." needed to approve.
DemonicLlama
Premium
join:2007-11-19
Potomac, MD
Reviews:
·Comcast

Re: Stupid Resellers

I believe it was $5.3million. I assume you are refering the the case from 2005. I dont remember Directv settling a case for dnc in 07 but they did settle the 05 case.

»findarticles.com/p/articles/mi_k···ent;col1

phoshizzle

@qlogic.com

its about time

I use to get a call from them everyday at the exact same time on my work phone. Some stupid recording trying to get me to sign up. It drove me crazy.
me1212

join:2008-11-20
Pleasant Hill, MO

I have never gotten one.

But I already have dish. Is it the resellers, or dish them self?

brooklynman4

join:2004-09-07
Brewster, NY

1 edit

Re: I have never gotten one.

That why they got rid of a lot of resellers.
me1212

join:2008-11-20
Pleasant Hill, MO

Re: I have never gotten one.

I heard they got rid of a lot, guess this is y. I got mine originally fro ma reseller, but now mostly deal with dish, I would/do trust sears/radioshack.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Resellers?

Since when does Dish have a reseller besides the phone companies.

The companies that are selling Dish that are calling are only AGENTS of Dish Network. THEY DO NOT RESELL DISH!

Mr Fingers

@dslextreme.com

Re: Resellers?

Dish has thousands of resellers all over the USA.
Get your facts straight
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Resellers?

Name some? Resellers and Agents are two different things.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

Re: Resellers?

Well you can define it how you like. What they are are privately owned companies that sell satellite services and install the service in return for commissions. You may consider this an agent, someone else may call it a reseller, but the fact remains they are private companies who aren't under the control of Dish trying to peddle their wares in anyway possible.

Many of them probably could care less about the DNC as Dish takes the heat--- not them.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
Corydon
Cultivant son jardin
Premium
join:2008-02-18
Denver, CO

Re: Resellers?

said by KrK:

Many of them probably could care less about the DNC as Dish takes the heat--- not them.
They'd take the heat if Dish cared to apply it. Sounds like Dish was turning a blind eye.
--
"Science flies you to the moon. Religion flies you into buildings."

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

Re: Resellers?

If you read the article, the lawsuit is based purely apon the number of people complaining.

SO basically the lawsuit is filed because people complained that "Dish Network" called them to sell service. What's likely is this is false. As I stated earlier, people are going to file complaints against Dish Network because that is the service those resellers were pushing.

You can actually call Dish and complain about resellers calling you. They can then take some action, but there's really little they can do when people file complaints to the FTC etc because most of the time the specific reseller won't even be named. "Just some guy from Dish Network."

IMHO, they'll win the lawsuit on this grounds. Wasn't them. They'll have proof it wasn't them, and who it really was---- who knows, unless people list it.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
you don't know the difference.

A reseller rebrands the service and bills the customer for the service under their brand. They do not get a bill from Dish Network. Nor does the company promote the Dish Network brand.

An agent will sell the Dish Network brand, and install the services, they also make a commission off selling and installing. They do not bill the customer for services.

THAT is is the difference between the two. The same as for Radio Shack. Just because they sell Sprint and AT$T Wireless and activate the services and make $$ off each sale that does not make them a reseller. That is an Agent. They do not rebrand the services and bill the customer under Radio Shack.
IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL

Local paper plug

Yes I know that even though they finally added an easy to find search feature to their site that the search option is still lacking. But lets give the local paper some press anyway. Since the news story actually takes place in Springfield, IL.

»www.sj-r.com/breaking/x198481104···mplaints
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Randy
Premium
join:2006-04-25
Springfield, IL

Re: Local paper plug

Yeah that the article I tipped to Karl...

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
kudos:1

here it goes

Now a priceincrease is coming because of this.

jhacker

join:2001-12-11
Peoria, IL

A long, long time ago...

I remember when I was in the military. Dish (probably a reseller) would call all of our work lines. I answered one time in front of my co-workers and started grilling them. The guy tried to argue that they had the right to call us. I told him, "I think my commanding officer would beg to differ with you." I then transferred him to my commander, and the calls stopped.

mememememeoo

@newwavecomm.net

Dish calling and calling

Dish (as well as DirecTV, Comcast and others) outsource a lot of their sales to contract companies who do nothing but use customer lists to call thousands of people a day. They sometimes have hundreds upon hundreds of operators in tiny cubicles all lined up in rows whose sole job is to get people to subscribe to any service they are contracting for. These companies are above reproach when it comes to courtesy and obeying the DO NOT CALL LIST. Hell they don't care. They only care about billing for sucessful sign ups. And even then they usually don't get paid until an installation is succesful.

The fact that Dish is the center of this doens't surprise me one bit because they are slowly dying and they know it.

In a few months it will be too late for Dish and I will be the first to dance on their grave when die the painful death they deserve. I may even send Charlie flowers.

And no I am not a former disgruntled employee. I did install for them as a contractor and I have to say that I have never worked for or with any other company that was as disorganized and out of control as they are.

I hate their business model, I hate their equipment, I hate their customer service, I hate their installation department and I hate their sales people. Gee what else is there.
Joe12345678

join:2003-07-22
Des Plaines, IL

Re: Dish calling and calling

if dish goes under will they sell there sat space to Direct tv?
will direct tv buy there customs?

Direct tv and dish merger? That may be cool the bandwidth to kill cable with hd channels. That may even give the room for east and west vers of all the main hd channels.

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
Read: Disgruntled Former contractor.

belawrence
They'll never let you in

join:2000-08-06
Santee, CA
said by mememememeoo :

In a few months it will be too late for Dish and I will be the first to dance on their grave when die the painful death they deserve. I may even send Charlie flowers.
This same post or a slight variation of it appears whenever a DISH story is on DSLR, and always from an anonymous poster (see here - »Dying Dish) I could respond with the same "competition is a good thing" argument, but obviously you're either a cable company associate, or just a troll.
--
Obviously you're not a golfer - Jeffery "the dude" Lebowski

bmamba

@bellsouth.net

Dish Do not call violations

I have to be perfectly honest, hard times left me without cable and Dish called me with a special package, boy was I Glad.1 win for Dish

woody7
Premium
join:2000-10-13
Torrance, CA

hmmmm.....

Not to mention calls from Canada!
--
BlooMe

anon30293

@eastlink.ca

Re: hmmmm.....

Yeah, because the calls from Canada are much worse than India

woody7
Premium
join:2000-10-13
Torrance, CA

Re: hmmmm.....

I have call blocking, and calls from Canada all seem to get through
--
BlooMe

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK

Very unlikely it is Dish Network....

More then likely it's overzealous resellers who don't give a shit about DNC. Then the customer files a complaint and says "Dish Network" because that's the service the reseller was trying to sell.

Whether Dish Network can be held responsible, I do not know. It doesn't seem fair, but they are most in the position to punish the resellers who don't comply. Assuming they care.
--
"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini

DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1

Dish and Car Warranty

Over the last 6 months, i have gotten at least 3 calls a day. The strange thing is that the call times, are usually 1 min later then the day before. Anyway, there needs to be a star code to enforce this, like after an market car, *DNC
MySay

join:2008-04-08
Mansfield, TX

2 edits

And where...

And where is the lawsuit against the POS company on the "This is the second notice that the factory warranty on your vehicle is about to expire!". I've NEVER received a call from Dish Network; however, the above idiots call my CELL PHONE at the very least a few dozen times a week! What the hell is the hold-up here?

They go after Dish, because it's a legitimate... well-sized company. It's an easy target, with an almost sure payout!

Larry_Larry

@newwavecomm.net

Cable guy or trol

Neither. I used to do contract work when I was in-between jobs and I have a very serious dis-taste for Dish Network. For the 5 years that I did Dish, cable and DirecTV I never had any problems except when workign with Dish. My real name is Larry and I would drive across the SF bay area to do a Dish install only to arrive and have the customer tell me they cancelled the day before. Or I'd drive 50 miles and they weren't home. I'd call on the phone and get "Oh is that today?" "They didn't tell me you were coming. I cant do it today because I'm at work."

None of that EVER happened with DirecTV. What's more Dish equipment is wayyy over engineered for something as simple as watching TV. I used to get service calls to go and teach people how to record a program. It was senseless.

So there you have it. The fact that I use weird Anon names is becaus ei don't need any body to knbow who I am. What difference would it make? And the word in front of the box is ANON: right? Am I right?

So... happy now?

belawrence
They'll never let you in

join:2000-08-06
Santee, CA

Re: Cable guy or trol

said by Larry_Larry :

I would drive across the SF bay area to do a Dish install only to arrive and have the customer tell me they cancelled the day before. Or I'd drive 50 miles and they weren't home. I'd call on the phone and get "Oh is that today?" "They didn't tell me you were coming. I cant do it today because I'm at work."

None of that EVER happened with DirecTV.
I worked for a home integration/security company for thirteen years which installed both - botched calls were about equal between the two, but the lynch-pin was when DirecTV tried to extort money from us for buying smart card readers which we used as part of our card access business.

said by Larry_Larry :

What's more Dish equipment is wayyy over engineered for something as simple as watching TV. I used to get service calls to go and teach people how to record a program. It was senseless.
How hard is: find show in guide, press select, choose record once, weekly, or whenever it comes on, and press select again. See satelliteguys.us or dbstalk.com to see which DVR reigns supreme.

deadi
Premium
join:2001-08-26
Perry, OH

I have Dish.....

Its through my ISP and I explained this to them. The caller promptly transferred me to a Dish representative who said they would remove me from the list or add me to a DNC or something to that effect. The calls stopped for a while but resumed again. I also get calls warning me that the warranty expired on my going on 6 year old car. I explained that I am an auto mechanic and did not want a warranty, I fix my own cars. Understanding these warranty's, I would never purchase one for myself. That did not help, still get calls.
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