 | | Haha Comcast is at it again. Haha Comcast is at it again. | |
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 KfedkaPremium
join:2005-05-06
Spokane, WA | Thanks Comacst! Thanks Comcast! | |
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 |  KylemaulLovin' My FirefoxPremium
join:2001-03-30
North Port, FL | Re: Thanks Comacst! It's Comzaptic!! | |
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|  NickDPremium
join:2000-11-17
Princeton Junction, NJ | What's next on Adventures of Concast Techs? We're soon to find out. I mean, what else could possibly go wrong? | |
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 dadkinsCan you do Blu?Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18 | Key Words: "contracted labor"
These problems are the same for any ISP - or other services for that matter
Some kid that doesn't know to look before drilling... seen it in plumbing, electrical, and yes, internet installs.
Perhaps lowest bidder isn't such a great idea...
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Think outside the Fox... Opera | |
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| | | Re: Key Words: said by dadkins:Perhaps lowest bidder isn't such a great idea... lowest bidders have to cut costs somewhere. Its usually in the labor pool and material. Well, you get what you pay for!
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BF69~~~Please stop suffocating gerbils! | |
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| |  en102Canadian, eh?
join:2001-01-26
Valencia, CA
1 edit | Re: Key Words: Yup - I remember having TWC installers come in and wire up my TV. They put 2 splitters in series (1 for the main, and then a second for the TV/Cable modem). TWC came and replaced the splitters with proper ones (one with a -3dB drop vs -7 to connect to the 2nd one, and a different splitter for the cablemodem).
Second set of guys came (on a weekend no less), and installed a drop-amp (dang!) - these were actual TWC employees.
The third guy (been with TWC for a LONG time), got rid of the drop amp, replaced the bad splitters and most of my isseus were fixed.
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Canada = Hollywood North | |
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| | | So, maybe this installer should've drilled more holes to hit a water line and maybe put the fire out. lol | |
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| | | | Re: Key Words: said by Luminaris:So, maybe this installer should've drilled more holes to hit a water line and maybe put the fire out. lol His drill lost power for some reason!  | |
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| | | DonLibesPremium,ExMod 2001
join:2003-01-19 | Re: Key Words: said by AstroBoy:said by Luminaris:So, maybe this installer should've drilled more holes to hit a water line and maybe put the fire out. lol His drill lost power for some reason! And when he called tech support, he heard this: "Just disconnect the cable modem for 60 seconds, remove the router temporarily, reboot all the computers in the house, and the drill should start working again." | |
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|  cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5
 ·Frontier FiOS
| said by dadkins:"contracted labor" These problems are the same for any ISP - or other services for that matter Of all the install nightmares that I've seen reported here over the years, Comcast by far seems to be the worst. There have been explosions, napping on the job, another explosion, and even double murder. While all the instances were contractors and not direct employees of Comcast, they all are entities that are responsible to Comcast. Many other companies use contractors to service their customers, and you don't see numerous issues reported with them here.
To tell you the truth, I can't remember seeing TWO issues with the same company where property was destroyed to the degree that Comcast contractors have been reported on. Coincidence? Or corporate culture? | |
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| |  ThrowDemsOutIf you can't convince 'em, confuse 'emPremium
join:2002-03-03
Mullica Hill, NJ
kudos:4 | Re: Key Words: said by cdru:said by dadkins:"contracted labor" These problems are the same for any ISP - or other services for that matter Of all the install nightmares that I've seen reported here over the years, Comcast by far seems to be the worst. There have been explosions, napping on the job, another explosion, and even double murder. While all the instances were contractors and not direct employees of Comcast, they all are entities that are responsible to Comcast. Many other companies use contractors to service their customers, and you don't see numerous issues reported with them here. To tell you the truth, I can't remember seeing TWO issues with the same company where property was destroyed to the degree that Comcast contractors have been reported on. Coincidence? Or corporate culture? Or maybe just selective reporting by the Consumerist and BBR.
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My BLOG .. .. Internet News .. .. My Web Page | |
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| | |  KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK
 ·AT&T DSL Service
| Re: Key Words: said by ThrowDemsOut:Or maybe just selective reporting by the Consumerist and BBR. I doubt it. Anytime Comcast/AT&T or TWC etc screw something up spectacularly it makes news here 
However, Comcast does seem a tad better at making the news more often.
OH And this site has ALSO reported when Techs etc have done some heroic things (saving ppl from fires, etc)
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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| | | cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5 Reviews:
·Frontier FiOS
| said by ThrowDemsOut:Or maybe just selective reporting by the Consumerist and BBR. That's possible. Neither source would be considered real unbiased. But try finding news from anywhere about any cableco, telco, or satco that has caused major damange. I think you'll find the same as what gets reported here. | |
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| |  N3OGHCertified GLG-20Premium
join:2003-11-11
Philly burbs
kudos:1 | Oh, THAT'S what they mean by "power boost!".... | |
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| | | | You missed this one. A Comcast contractor kidnapped and chained a boy to a fireplace was never mentioned here. He held the boy in his house for a while until the boy escaped.
»findarticles.com/p/articles/mi_q···1056833/
Kelly Layne Lau, 30, and Michael Luther Schumacher, 34, are expected to be arraigned in San Joaquin Superior Court on Thursday on charges of torture, kidnapping, false imprisonment, child endangerment and corporal injury to a child.
According to Tracy police, Schumacher is a contractor with Comcast Cable. Four children living in the home were taken into custody by San Joaquin County Child Protective Services.
An emaciated teen, stumbled into a gym Monday afternoon wearing nothing but a heavy chain padlocked to his ankle and a pair of oversized boxers. The bruised, cut boy remains in serious condition at a Tracy hospital.
When the teenager wandered into the In-Shape Sports Club about 3:30 p.m. Monday, he was barefoot, wearing only flesh-colored boxers. He had cuts and burns on his back and was described as emaciated and covered in soot, dried blood, feces and urine, police said. | |
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| | | cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:5 Reviews:
·Frontier FiOS
| Re: Key Words: I did not know about that one, but even if I did I would not have included it. In all 4 examples I gave, the contractors actions were directly related to their occupations. Both explosions happened as the result of an install. The tech was sleeping on the job. The murder happended during a repair call. Your example really had nothing to do directly with Comcast other then he was employed there. It wasn't as if he kidnapped the 17 year old while on a service call. | |
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| | | Miller
join:2003-02-28
Lancaster, PA | I'm sorry but I must ask this serious question. Is this included as a part of standard installation? This gives a whole new meaning to…I want my MTV. | |
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|  Morac
join:2001-08-30
Riverside, NJ
kudos:1
 ·Comcast
1 edit | Maybe Comcast should hire "licensed" contractors?
What's strange is that Comcast sends out contractors for any job that actually requires more work than simply changing a splitter.
Either Comcast's own employees are incapable of doing this type of work or Comcast is hiring day laborers as contractors.
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The Comcast Disney Avatar has been retired. | |
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| | | said by dadkins:"contracted labor" These problems are the same for any ISP - or other services for that matter not only that some of them are payed by the job and are over scheduled. | |
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| | | | Re: Key Words: your right most of the time the contractors have so much work there rushing to get done. if people were paid correctly and given time to do the job right then accidents like this wouldnt happen. you still get careless people regardless though. | |
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| | | Morac
join:2001-08-30
Riverside, NJ
kudos:1 Reviews:
·Comcast
| Re: Key Words: said by justin03:your right most of the time the contractors have so much work there rushing to get done. if people were paid correctly and given time to do the job right then accidents like this wouldnt happen. you still get careless people regardless though. Rushed for time or not, I'd think the first thing they'd teach you in training is not to drill into a power line (or water or sewer line).
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The Comcast Disney Avatar has been retired. | |
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| | | | | | Re: Key Words: yea the guy shoulda of tripple checked to make sure he wasnt going to hit meter. thats bad | |
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 ArchivisYour DaddyPremium
join:2001-11-26
Earth
kudos:17
·Verizon FiOS
| Comcast Sucks Dumped them for Fios. I've reset my Fios router once in 2 years. On Comcast, I was on the phone with their support every six weeks.
When you've got an inferior product, the only thing logical to do is to use marketing to downplay your opponent.
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'A government big enough to give you everything you want, is strong enough to take everything you have.' -Thomas Jefferson -
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| rob316
join:2005-10-17
Carteret, NJ | Re: Comcast Sucks An inferior product with inept techs and installers. This company is fast becoming a joke. | |
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| | xygor
join:2006-05-08
Quakertown, PA | Re: Comcast Sucks It already is a joke. Now it's working on the punchline. | |
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| | | N3OGHCertified GLG-20Premium
join:2003-11-11
Philly burbs
kudos:1 | Re: Comcast Sucks The Fios is almost here.
I plan on having a "Comcast free" party when the day finally comes...
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Petty people are disproportionably corrupted by petty power… | |
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| | | | | | Re: Comcast Sucks said by N3OGH:I plan on having a "Comcast free" party when the day finally comes... We had ours in January and it didn't require FiOS. It's a great feeling.
By the way, the DirecTV (contracted) installers were great. Knew what they were doing, showed up on time, got the job done right and cleaned up when they left. In 10 degree F temperatures. Comcast should take a lesson. | |
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| | | | | KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK Reviews:
·AT&T DSL Service
| Re: Comcast Sucks said by Post Now :
By the way, the DirecTV (contracted) installers were great. Knew what they were doing, showed up on time, got the job done right and cleaned up when they left. In 10 degree F temperatures. Comcast should take a lesson.
I've run into some quality DBS installers. Then I've run into some who would make these Comcast guys look good.
I just install DBS myself these days.
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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| | | | | | N3OGHCertified GLG-20Premium
join:2003-11-11
Philly burbs
kudos:1 Reviews:
·Verizon FiOS
| Re: Comcast Sucks I would have gone with a dish had Fios not been so close. I've waited this long, I don't want to lock in with a dish and then not be able to do a triple play with Verizon.
Our town is split between 2 different CO's. One side has it, the other doesn't. Everyone on the other side of town loves it.
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Petty people are disproportionably corrupted by petty power… | |
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| | | | | | | KrKHeavy Artillery For The Little GuyPremium
join:2000-01-17
Tulsa, OK | Re: Comcast Sucks LOL
Nice.... "Wow this wall is solid....... I'll just keep drilling...... ah there we go, see no problem!".
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| | | | | | | | Reviews:
 ·HughesNet Satell..
| Re: Comcast Sucks
-Power cuts off-
Home owner: What the hell happen?
Installer: Well I guess I hit the old dusty trail and Resume this once your power comes back.
Home owner: Fire!
Installer: Oh shit I screwed now.
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HN7000S - 99 West 1370 MHz - Pro - installed October 2007 - Linksys WRT160N V2 & WRT54G V6 DD-WRT - Xbox 360, PSP-1001 CFW - 4 Vista Desktops - 2 XP Desktops - 1 XP Acer Aspire 3680 laptop | |
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| | Meh Considering the number of installs they do or people they hire/subcontract, they are doing pretty good. Shit happens, nobody's perfect and that's why there is this thing called insurance. | |
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See 7 replies to this post |
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| | new verizon advertisement time? I'd like to see a verizon ad starting off with comcast's fios big construction entertainment then go to a slide show listing all of comcast's mishaps with installs. | |
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| | | Re: new verizon advertisement time? said by cornelius785:I'd like to see a verizon ad starting off with comcast's fios big construction entertainment then go to a slide show listing all of comcast's mishaps with installs. The irony meter just pegged.
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| | Drilled into? He drilled INTO a meter box I'd assume since its outside... how in the world did he not KILL himself? that's 220v and a good amount of Amps! | |
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| Reviews:
·SureWest Internet
·AT&T Yahoo
·Comcast
| Re: Drilled into? said by neufuse:He drilled INTO a meter box I'd assume since its outside... how in the world did he not KILL himself? that's 220v and a good amount of Amps! old woman wasn't paying any attention
the installer was careless as in most drilling by comcast worker
most of the time they get lucky
this time not so lucky
the guy that came to install tv service for comcast was drilling our eletric meter box until i looked outside and notice there is a direct contact with it and so i quickly warned this person and he ask me back is this really electric box behind it???
OMG he freaked out too! | |
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|  pokesphIt Is Almost FastPremium
join:2001-06-25
Sacramento, CA
kudos:1 | said by neufuse:He drilled INTO a meter box I'd assume since its outside... how in the world did he not KILL himself? that's 220v and a good amount of Amps! that's exactly why they use battery operated plastic drills now. | |
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| patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | said by neufuse:He drilled INTO a meter box I'd assume since its outside... how in the world did he not KILL himself? that's 220v and a good amount of Amps! Double insulated drill. The short would have drained all power from his drill also if it wasn't battery powered. | |
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Mr Matt
join:2008-01-29
Eustis, FL
kudos:1 |  Teaches Comcast not to hire a tech named Burney!
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cacoPremium
join:2005-03-10
Whittier, AK | Look at picture of electrical box Does anyone see a hole? Looks like contractor most likely drilled thru some electrical wire in the kitchen wall.
Based on thinking here, I guess Verizon is full of pervs because they had one sales guys spanking his monkey in the bushes a while back.
Accidents happen,how you react when they do is what makes a difference.
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»www.seabee.navy.mil | |
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|  rcdaileyDragoonflyPremium
join:2005-03-29
Rialto, CA | Re: Look at picture of electrical box We had a house where the main electric panel and the meter were on the outside of the house at the rear. The incoming line came through a conduit inside the wall that passed through the roof, where the line was brought in overhead from power lines in an easement between houses. It's very unusual for a main panel to be outside the house, but that's the way it was with this house. The inside of that wall was in the kitchen. Anyway, if someone had drilled into that wall in the kitchen at that point, they could have drilled into that conduit and hit 220V. It would be stupid to do that, but . . .
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In reality, there is no such thing as a clean human being. | |
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| | ncbillPremium
join:2007-01-23
Winston Salem, NC Reviews:
·AT&T Southeast
| Re: Look at picture of electrical box Code has required an outside disconnect here for a long time.
Easier to just have the whole panel outside directly under the meter, as it is on my spec place built in 1989.
Some customized houses in this neighborhood have a sub-panel inside & the main breaker/HVAC breakers on the outside panel. | |
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 el3mentPremium
join:2008-02-27
Yucaipa, CA | I was one of those techs About 4 years ago.. I made some mistakes, but nothing even close to that... My guess is that he was drilling from the inside out, and failed to look what was on the outside!! I've seen alot of people make this mistake..
This doesn't surprise me though. When I was a contractor for them, not only was I treated like dirt, But the people I worked with were not professional... The in-house techs, however, seemed to get treated much better and get the easiest jobs... And then just toss out all the "suck" jobs to the contractors....
I didn't last at that job for very long... | |
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 HpowerRoflmao
join:2000-06-08
Glendale, CA
2 edits | haha Just too funny. He definitely hit the POWERBOOST box to get some REAL FIRE going into that lady's modem downloading torrents!
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The Internet is about to go down....it is actually. | |
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| | You'd Be Suprised I'm in the hardwood flooring business and you'd be suprised how many repairs we do on floors after comcast sends someone in to install. It's rediculous... no need for that kind of screwups... | |
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See 6 replies to this post |
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| | Considering how many homes they serve, I'm not surprised... ...that occasionally Comcast's installers commit blunders such as this.
And this one is understandable, though it is not excusable. The meter can is an old fashioned one that's just mounted on the wall, with no breaker panel on the other side to signal its presence. The installer should have measured to determine where his hole would come out and checked for obstacles, but apparently he didn't.
In our ISP's 17 year history, we've only once had a drill bit nick an electrical wire, and that was a wire which installed by the homeowner -- not an electrician -- and had no business being where it was. The repair was simple, though it did require cutting into the wall. | |
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| | Whoops and that is Comcastic! | |
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| | | Re: Whoops The exact same thing happened to me except it was a direcTV contract installer. Didn't burn my house down but left half of my house without power for a week and a half. | |
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| | What a rough day to be a Comcast contractor. I wonder how much time it took in between the realization of "Shit I drilled in the wrong spot" to "Holy shit the house is on fire!" | |
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| | Not only Comcast When I installed for DirecTV I carefully drilled a hole through an outside livingroom wall on a house in San Francisco that was built around 1920. As I was drilling I knicked the edge of a white PVC cold water pipe that apparently had been put there during some remodeling years before. That PVC pipe should NEVER have been placed there in an outside wall. It violated every code. Fortunately only a bit of water sprayed out because while I placed my finger on the nick, my co-worker ran outside and turned off the water. We mopped it up, called a plumber and had it fixed. Couple days later a wall guy went in and fixed the wall. Total cost... $150 which was the cost of the install.
A friend doing a DirecTV install had all the work done. Connected the green bround wire to his ground block and as soone as he touched the other to his ground clamp, Bzzzzzap! big sparks flew everywhere and the main breaker tripped. There was obviously something wrong with that house.
Then I heard about a Comcast guy in my city that knicked a gas pipe. Yeah....... Kaboom!
Oh and how about the ATT guy here in the bay area using an aluminum ladder. Yeah... He's dead now.
Oh the list goes on. But here's the thing. You always here about the airplanes that crash and never about the ones that land safely. | |
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| patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | Re: Not only Comcast said by uijhncmfhuryth :
Oh the list goes on. But here's the thing. You always here about the airplanes that crash and never about the ones that land safely.
I always tell myself, I'm more likely to die in a car accident or crossing the street. | |
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| | Everyone uses retarded contracted labor quote:
the carrier's ugly history with low-quality contracted labor seems to be an ongoing concern.
Everyone uses retarded contracted labor, Cable AND Telco. When Verizon cabled up FioS here in the LBC the contractor:
1. Backed into the telephone with his truck so hard that I thought the power lines were going to come off the pole.
2. Walked into the neighbors back yard unannounced, then left the gate open when he left, letting the dog got out. The dog was found wondering around the neighborhood later, luckily not getting run over.
3. Left exposed fiber on the laying on my side yard and my front lawn.
4. They also climbed each pole with these huge ass logging boots with 3" spikes. All of the poles in the neighborhood look like porcupines now, and the kids that touch the poles get even nastier splinters.
...and other retarded things as well. I was so pissed at the time I swore I would never get FioS. But come on, let be real here. | |
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 neonhomerKK4BFNPremium
join:2004-01-27
Edgewater, FL
·RoadRunner Cable
| Cheaper to do it yourself!! When I had Brighthouse come out and install a new run for a cable modem, I already had the hole drilled in the wall for the new cable. I didn't want them punching through any outlets or the like.
The guy who came out had just started doing installs that day. Was supposed to be there at 3pm, didn't show till around 6pm. Pretty much had to show him what to do. | |
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| | Is anyone NOT surpised by this? . | |
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|  funchordsHelloPremium,MVM
join:2001-03-11
Yarmouth Port, MA
kudos:5 | Re: Is anyone NOT surpised by this? It's going to happen to every service provider, sooner or later. That it happened right now to Comcast is funny just because of the timing (and the fact that nobody was really hurt).
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Robb Topolski -= funchords.com =- District of Columbia -- KJ7RL | |
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