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Walmart Takes Flak For Limited, Unlimited Wireless
Welcome to the wireless industry's personal dictionary...

Last week we noted that Walmart had joined the wireless industry, by offering a new prepaid cellphone service and "unlimited" wireless data. In joining the industry Walmart also apparently decided to embrace the wireless industry's definition of unlimited: namely something with very real limits. Despite a website that advertises unlimited wireless data, consumer group Public Knowledge dug into the Walmart terms of service and found service that's anything but unlimited. From the "Walmart Straight Talk" phone service TOS:

quote:
Straight Talk Unlimited talk, text and data plan Features cannot be used: (1) for access to the Internet, intranets, or other data networks except as the device’s native applications and capabilities permit, or (2) for any applications that tether your device to laptops or personal computers other than for the use of Wireless Synch.
On the positive side, early indications are that unlike some other capped wireless services that claim they're unlimited, Walmart's wireless data service really doesn't come with an actual cap. Not that they'd need one; their selection of phones is fairly pathetic, consisting of the kind of old-school crippled devices that make hitting any kind of real cap nearly impossible anyway. These phones were designed for users who don't use data and the TOS reflects this. As such, this remains a good deal for some customers, despite Public Knowledge's complaints.

That said, any usage limits still need to be made painfully, obnoxiously clear to the consumer, and Walmart stating they offer "unlimited data" here is once again false advertising by the wireless industry. One would have thought this was clarified when New York's Attorney General fined Verizon for pretending service with a 5GB monthly cap was unlimited in 2007. It looks like Walmart's wireless service is running over Verizon's national network, so should Walmart decide to carry more sophisticated data-hungry phones, you'll likely see this issue pop up again.
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Mellow
Premium Member
join:2001-11-16
Salisbury, MD

Mellow

Premium Member

Coverage should be good

Good to know this will be on Verizons network, actually have some coverage.

Question is, are these phones refurbished? They are old, and either Verizon joined this deal to get rid of old stock or they are refurbs.
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SurfingOC.com / GsdPhotography.com
iansltx
join:2007-02-19
Austin, TX
kudos:2

iansltx

Member

Re: Coverage should be good

They aren't refurbs. They'are actually new phones, just low-end.

FastiBook
join:2003-01-08
Newtown, PA

FastiBook to Mellow

Member

to Mellow
Coverage good on vz? In what universe?

- A
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LETS GO METS!

Time
Premium Member
join:2003-07-05
Irvine, CA

Time

Premium Member

Re: Coverage should be good

The same universe where AT&T is "The Nation's Fastest 3G Network".

Oh wait....

r81984
Fair and Balanced
Premium Member
join:2001-11-14
Katy, TX
·AT&T U-Verse

r81984 to Mellow

Premium Member

to Mellow
said by Mellow:

Good to know this will be on Verizons network, actually have some coverage.
If it was GSM it would have better coverage.
I travel across the US and GSM has better coverage.
--
Democrats are not Socialists any more than Republicans are.

iLive4Fusion
Premium Member
join:2006-07-13

iLive4Fusion

Premium Member

Re: Coverage should be good

said by r81984:

said by Mellow:

Good to know this will be on Verizons network, actually have some coverage.
If it was GSM it would have better coverage.
I travel across the US and GSM has better coverage.
Same here, but Verizon's network and CDMA in general has the best coverage in the US. Some area's may be different, but Verizons network and 3G network is bigger than AT&T.
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RR Conductor
NWP RR Inc.,serving NW CA
Premium Member
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Redwood Valley, CA
kudos:1
ARRIS SB6183
Netgear R7000

2 edits

RR Conductor to r81984

Premium Member

to r81984
said by r81984:

said by Mellow:

Good to know this will be on Verizons network, actually have some coverage.
If it was GSM it would have better coverage.
I travel across the US and GSM has better coverage.
You must not travel much in the Western US, I have yet to find a place where GSM has service that CDMA doesn't, and I travel allover CA, and the west both by train and car on a regular basis. GSM has better worldwide coverage, but CDMA is still king in the US.
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You've got to stand for something, or you'll fall for anything.

r81984
Fair and Balanced
Premium Member
join:2001-11-14
Katy, TX

r81984

Premium Member

Re: Coverage should be good

If you ever been east of california you would realize GSM has better coverage.
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Democrats are not Socialists any more than Republicans are.

RR Conductor
NWP RR Inc.,serving NW CA
Premium Member
join:2002-04-02
Redwood Valley, CA
kudos:1
ARRIS SB6183
Netgear R7000

2 edits

RR Conductor

Premium Member

Re: Coverage should be good

said by r81984:

If you ever been east of california you would realize GSM has better coverage.
I've been east of CA many times, all the way to DC and Philly, but out west CDMA beats GSM. Now, I love GSM, but for coverage in the Western US CDMA has the best coverage, and the most 3G.
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You've got to stand for something, or you'll fall for anything.
The Dv8or
Just call me Dong Suck Oh, M.D.
Premium Member
join:2001-08-09
Denver, CO

The Dv8or

Premium Member

Re: Coverage should be good

Oklahoma City has basically zero CDMA coverage, mainly because AT&T puts heavy bucks into the city. I was there for 4 days, had ZERO coverage with my Verizon phone. It SUCKED.
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RR Conductor
NWP RR Inc.,serving NW CA
Premium Member
join:2002-04-02
Redwood Valley, CA
kudos:1
ARRIS SB6183
Netgear R7000

RR Conductor

Premium Member

Re: Coverage should be good

said by The Dv8or:

Oklahoma City has basically zero CDMA coverage, mainly because AT&T puts heavy bucks into the city. I was there for 4 days, had ZERO coverage with my Verizon phone. It SUCKED.
Did you update your PRL before going? Oklahoma City has excellent CDMA coverage from US Cellular, whom your Verizon phone should have roamed over to.
--
You've got to stand for something, or you'll fall for anything.

Aye See
@verizon.net

Aye See to r81984

Anon

to r81984
CDMA has far better coverage here in NYC
ErikRP
join:2004-11-06
Winnipeg, MB

ErikRP

Member

There is a data cap...

Okay, maybe I'm reading something different, but under their own FAQ, the first item is about how to handle monthly top-ups.

1.Auto-Refill (Most Convenient)

Just register your credit or debit card, and every 30 days, your Straight Talk Account will be refilled with $45 (unlimited talk and texts plus 30MB of data) or $30 (1000 minutes, 1000 text and/or multimedia messages plus 30MB of data). 30MB of data delivers about 300 web pages. You can cancel at any time Without penalty or switch plans when you choose.


So apparently unlimited = 30 MB of data.
gridlocked
join:2009-08-21
Bristol, RI

gridlocked

Member

Re: There is a data cap...

The $45 plan originally had only 30mb of data but was changed to unlimited. Maybe some of the wording was missed but it is considered unlimited.

Engagdet shows an EVDO handset with an html browser that isn't yet available but is slated for the service here. Probably not the best phone either but better then the rest. WalMart will probably make more expensive phones available since they are involved it seems as a partner with Tracfone on this.

»www.engadget.com/photos/ ··· 2364336/

It wouldn't be difficult to get any cdma phone onto the service for those with the expertise either.
tmc8080
join:2004-04-24
Brooklyn, NY
·ooma
·Optimum Online
·Verizon FiOS

tmc8080

Member

Re: There is a data cap...

said by gridlocked:

The $45 plan originally had only 30mb of data but was changed to unlimited. Maybe some of the wording was missed but it is considered unlimited.

Engagdet shows an EVDO handset with an html browser that isn't yet available but is slated for the service here. Probably not the best phone either but better then the rest. WalMart will probably make more expensive phones available since they are involved it seems as a partner with Tracfone on this.

»www.engadget.com/photos/ ··· 2364336/

It wouldn't be difficult to get any cdma phone onto the service for those with the expertise either.
The KEY idea here is that they think they can offer UNLIMITED data because the phones themselves by their very feature set LIMITED by what you can do as far as interacting with the internet.. maybe you can send email and browse a limited cache of data information.. but true browing is limited. For the prices they are offering for the phones ($59-$99), there are much more lower walled gardens out there if you look... t-mobile, sprint, and others have better phones at competitive prices.. so it will eventually be a battle of how much they will offer the consumer in terms of smarter phones at these prices. Comparatively, it's not any better than phones 3-5 years ago from post-paid accounts.

Another thing is we have to rely on internet reviews of phones because the walmart retail stores DO NOT let users interact and try these phones out first in the store the way a normal celllular carrier store would. They are sometimes locked up on shelves or in cases so you either want it, or you don't just by what you see and can't interact with first. Anyhow, $45 a month for unlimited is too much for my usage.. if they went to $35 a month... where my over priced Cable Voip is.. I'd probably ditch that and get it.. but not until!
ISurfTooMuch
join:2007-04-23
Tuscaloosa, AL

ISurfTooMuch

Member

This is not Wal-Mart!

How many times does it have to be pointed out that this is not a venture owned by Wal-Mart? The Straight Talk service is owned by TracFone, which is owned by America Movil, a Mexican company. Wal-Mart is simply reselling the service in their stores. If you don't want to get the service in a Wal-Mart store, you can also get it directly from the Straight Talk Web site.

I'm not defending Wal-Mart here, but if we're going to discuss this, let's at least get the facts straight. Just because they offer a product doesn't mean they own it.

morbo
Complete Your Transaction
join:2002-01-22
00000

morbo

Member

Re: This is not Wal-Mart!

it's being sold on the wire as a wal-mart venture or a rebranded venture:

Walmart to Launch Straight Talk Exclusively, Nationwide

»www.prnewswire.com/news- ··· 872.html
ISurfTooMuch
join:2007-04-23
Tuscaloosa, AL

ISurfTooMuch

Member

Re: This is not Wal-Mart!

Unless something has changed recently, my understanding was that Straight Talk was being marketed through Wal-Mart but was owned by TracFone. I say this because I heard about this service months ago, long before Wal-Mart was mentioned.

»www.phonescoop.com/news/ ··· p?n=4538
gridlocked
join:2009-08-21
Bristol, RI

gridlocked

Member

Re: Maybe it's a Partnership

It seems likely that Walmart is involved as a partner in this.

Just my opinion but its not being sold under existing brands and its sold exclusively at Walmart. Thats what I am basing it on along with the press releases almost none of which even identify American Movil.
Mele20
Premium Member
join:2001-06-05
Hilo, HI
kudos:8

Mele20

Premium Member

Re: Maybe it's a Partnership

It is NOT sold exclusively at WalMart! I looked into getting it several months ago when WalMart had NOTHING to do with it. It is owned by Tracfone and you can it through Tracfone.
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hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4 to ISurfTooMuch

Member

to ISurfTooMuch

Re: This is not Wal-Mart!

the website still says TracFone as well.
gridlocked
join:2009-08-21
Bristol, RI

gridlocked

Member

Re: This is not Wal-Mart!

That doesn't rule out Walmart being a partner which other evidence such as the exclusivity points to.
hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

Re: This is not Wal-Mart!

so they maybe a partner or even market the product. DOES NOT mean they own the company.
k1ll3rdr4g0n
join:2005-03-19
Homer Glen, IL

k1ll3rdr4g0n

Member

False advertising

If a service plasters all over their ads saying, unlimited, and you get anything but - that is an easy court case for false advertising...plain and simple. Just because you have a TOS that says "fair use" or specifies an actual limit does not mean that it is valid.

Something I have been trying to across for a better part of a year; TOS DOES NOT MEAN THE LAW. I don't care if in the TOS it says that there is a limit, if you sell me the service under the impression that it is "unlimited", it better be "unlimited" otherwise you will be hearing my attorney. In fact, you wouldn't even need an attorney for that one:
You: "Judge, look this a flyer they put out advertising unlimited data service, and here are bills of people who got charged for going over unlimited."

toddbs98
join:2000-07-08
North Little Rock, AR

toddbs98

Member

Re: False advertising

You should take up the cause for the American people and sue them and every ISP that has done the same thing over the years. But no where in the part of the article that Karl posted is there a stated cap,just the usual no tethering clause that most wireless providers have. How that was twisted into being a cap is beyond me.
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k1ll3rdr4g0n
join:2005-03-19
Homer Glen, IL

1 edit

k1ll3rdr4g0n

Member

Re: False advertising

said by toddbs98:

You should take up the cause for the American people and sue them and every ISP that has done the same thing over the years. But no where in the part of the article that Karl posted is there a stated cap,just the usual no tethering clause that most wireless providers have. How that was twisted into being a cap is beyond me.
Where do you see that ISPs advertised unlimited? The only ISP I know of that did that was Comcast and they dropped that wording years and years ago.

And as far as I know, handset data access is unlimited and no one has been harassed by their provider for going over unlimited.
iansltx
join:2007-02-19
Austin, TX
kudos:2

iansltx

Member

Re: False advertising

A few ISPs advertise unlimited service, or at least "no caps" if they're trying to compete with the incumbents. One big one I know of is Grande Communications. There are others, but I don't recall them off the top of my head.
hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

Re: False advertising

and a few ISPs are?
iansltx
join:2007-02-19
Austin, TX
kudos:2

iansltx

Member

Re: False advertising

Again, Grande is the only one that comes to mind off the top of my head, but they're rather prominent about it.
k1ll3rdr4g0n
join:2005-03-19
Homer Glen, IL

k1ll3rdr4g0n

Member

Re: False advertising

said by iansltx:

Again, Grande is the only one that comes to mind off the top of my head, but they're rather prominent about it.
I took at look at them and I think they are a little dated:
said by »www.grandecom.com/explor ··· nternet/ :
Email Addresses with 100MB of storage
And their website doesn't look too modern...it feels like I stepped into a time machine going back maybe 10 years.

I have a feeling that they haven't updated their site OR services to keep up with the times. Do you agree?
iansltx
join:2007-02-19
Austin, TX
kudos:2

iansltx

Member

Re: False advertising

No.

Unless you've forgotten, MANY ISPs still don't have huge mailboxes, because they expect people to pull down their mail via POP3 every week...and people do.

As for their website, it's actually quite usable. Definitely not a 10-year-old site. They haven't had any huge structural changes in the site layout over the past few years that I've been tracking them, but then again they don't need any changes. The site works perfectly well as it stands.

Lastly, sorry to disrupt your "feelings" but the company ofers 15.0/4.0 fiber in some areas, and 12/1 cable everywhere else. 12/1 isn't the fastest thing out there, but it's better than what Time Warner Cable offers in a fair number of their areas. It's also cheaper than any of Comcast's tiers, with a triple play bndling discount that ACTUALLY MAKES SENSE (10% off on ouble play, 20% off on triple play, DONE). Grande also implemented their brand of PowerBoost on downloads (»Grande Communications Intros PowerBoost).

Oh, and they've got online backup too, if you want to pay for it. It's not unlimited-for-$5, but it doesn't need to be.

••••••

rahlquist
Redeye
join:2001-10-30
Villa Rica, GA

rahlquist to k1ll3rdr4g0n

Member

to k1ll3rdr4g0n
As a veteran of this war against the word unlimited (see unlimited dialup accounts circa 1995) all they have to do is fall back on;

"unlimited means we don't limit what you can access over the connection, not you have an unlimited amount of time or data you can transfer...
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•••••••
iansltx
join:2007-02-19
Austin, TX
kudos:2

iansltx to k1ll3rdr4g0n

Member

to k1ll3rdr4g0n
It's unlimited web access on the device. What's so bad about that? If you dont use it on the device, you get cut off. Simple as that.

If you want unlimited data for your computer on a $45 plan, get CricKet. You won't get unlimited voice or text messaging, and you won't get the Verizon network, but you will get the price point you're asking for.

Sorry to break it to you, but at this point youre asking for too much if you want to use a cell phone as a modem for your computer, yet still require of it unlimited voice and messaging...for $45 per month.

••••••••••

aaronwt
Premium Member
join:2004-11-07
Woodbridge, VA

aaronwt

Premium Member

works with Verizon femtocell?

will the walmart service work with a Verizon femtocell?

If it does and they come out with some better phones, I will have no problems switching to what Walmart offers for some decent savings.

••••

NOVA_Guy
ObamaCare Kills Americans
Premium Member
join:2002-03-05

NOVA_Guy

Premium Member

Unlimited Without Limits. Surprised?

That said, any usage limits still need to be made painfully, obnoxiously clear to the consumer, and Walmart stating they offer "unlimited data" here is once again false advertising by the wireless industry.
It seems like a few providers need to be slapped a few more times then. Sprint advertised "unlimited" data on my bill recently, even with their widely advertised 5GB caps. AT&T did the same thing when I had them with my iPhone.

The whole wireless industry needs to be beaten down by some government agency that regulates advertising... (Hmm, FTC anybody?)
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TMMerlin
The Devil made me do it
join:2003-06-19
Oxford, MI

1 edit

TMMerlin

Member

Just switch to Sprint Boost and be happy ..!

Save yourselves ...switch to Boost ...!!!

Ahhhhhhhh Hahahahahahahahahahaha ...!

Sorry ...couln't help but add some humor !

dvd536
as Mr. Pink as they come
Premium Member
join:2001-04-27
Phoenix, AZ
kudos:4

dvd536

Premium Member

Wal*mart: Low prices Always. . . . .

Unless you exceed your cap on your limited unlimited plan.

Jintz
@comcast.net

Jintz

Anon

Boost Mobile

Wife switched to Boost about 4 months ago, drops calls left and right - she can't get past all the money she is saving over verizon - yes, she's a blonde !!! WTF good is having a phone service that drops 30% of all calls? Like I said before, she's blonde !!!


How about ..